It's always amazing to see everyone who is disgruntled by an experience with a businesss. Unfortunately, folks that have good experiences don't leave their feedback but they probably use that place again. So our experience with SIXT has been great for the times we have used them (CA, AZ, CO). From the free upgrades to the wonderful folks we have met. CO is no exception. The folks were so friendly. Even with the bit of snafu we had with our reservation not showing in the system everyone was still focused on great customer service. And from someone who comes from a CS background I am always paying attention to the service. So for the folks who want to b$$$ and moan and write their reviews, I challenge you to write about the wonderful CS experiences you have as well. read more

Original Review: Awful check-in. Very unorganized and took way too long. The "fast" check in line, has you standing in the sun. They sent a survey to ask about our check-in experience, and I was honest, so they offered to apply a $150 credit. Seems nice, right? We have still never received this credit. I tried calling them (hung up on me), and have emailed back and forth several times. They just stopped responding. Then we almost got stranded, because the battery and the key was dead, and the car almost turned off. We had to go 30 minutes out of our way to go to a store to buy a key battery. They didn't do anything to reimburse us for that. Please do not rent from this company. They will send you an email saying that they're very sorry, and they understand, but never do anything about it. Most disingenuous customer service I have ever experienced. SIXT Response: Hello Nicholas, we're truly sorry to hear about your frustrating experience with the check-in process and the issues with the car key battery. We apologise for the inconvenience and the lack of follow-up regarding the credit and your attempts to reach us. Your feedback is invaluable, and we are committed to improving our service. Thank you for bringing these matters to our attention. -Jean Follow-Up Review: The company's response proves my point--most disingenuous customer service. No solution, no promise to fix anything...just a bunch of empty words. Do not use this company, they are horrible. read more

Terrible. They will hose you after you turn the car in with surprise charges, mysterious damages charges, etc. I am 3 for 3 with them and enough is enough. They will go out of business treating U.S. consumers this way. I hope so. read more

I booked an SUV with SIXT through Expedia and paid in full at the time of booking, so I did not expect any additional charges. At pickup, I signed a form on a tablet after clearly stating I did not need insurance. The employee said they would only place a $200 temporary hold on my card for the security deposit since I was covered by my credit card. She then offered to "upgrade" the vehicle to a Jeep, which I understood to be complimentary. She also tried to sell add-ons like toll packages and prepaid gas, which I declined. The next day, I received a receipt showing about $600 charged for the 3-day rental on top of what I had already paid. The charges included "Peace of Mind" insurance, the upgrade, and other fees that were never clearly explained. This experience felt misleading. The terms and charges were not communicated clearly, and I ended up with several unexpected fees. I recommend being very cautious and reviewing everything carefully before signing. read more

Love Sixt rental ! Nice cars for a fair price ! I rented cars from Sixt for last six years and if any issues arise they're quick to resolve and make the rental process easy and fun if that's possible ! read more

Absolutely unacceptable experience with Sixt. I was supposed to pick up a rental on February 9 and attempted to check in through their mobile app while on the shuttle. The app ran my credit card twice and claimed it was "denied." Yet somehow Sixt still placed $1,000 in holds on that same card. So the card clearly worked -- their system didn't. When I got to the counter, I spent 1 hour and 45 minutes with staff who could not resolve the issue. Because of Sixt's failure, I lost my original reservation and was forced to rent a different vehicle at a higher price. I literally paid more because their app malfunctioned. Now the worst part: more than two weeks later, Sixt is STILL holding $1,000 of my credit limit hostage. I've had to spend additional personal time chasing down a release for funds they never should have held in the first place. I've been a loyal Sixt customer, but this experience completely destroyed my confidence in the company. A broken app, incompetent resolution at the counter, extra charges, and $1,000 tied up for weeks -- all caused by Sixt. If this is how they handle payments and reservations, I strongly recommend renting elsewhere. read more

All positive until weeks after the rental. I received a bill for $400.00 for a 4-inch scratch on one of the aluminum wheels that I KNOW I did not cause! A Sixt employee checked in the car with me and no damage was observed. Weeks later, an email with a claim for repairs was sent stating that their AI check in found the scratch after the return. Every car rental company I have ever worked with inspected the car upon return and it was incumbent on the rental company to determine damage at that time. Not weeks later! No proof that I caused the damage, just a bill for $400 for a 4-inch wheel rash! Totally unacceptable! I will never rent from this company again! read more

Honestly, I have to say 9 out of 10 times. I have an amazing time here. I come often for work and if the rates are decent, I just book here. One time I did get emails later on about damage that they were saying that I had but I contested it and I fought it. I spoke with an attorney about it and they didn't have any proof that it was me that made the damage and they ended up dropping it. Now I always take videos and photos just to have it, but I think that's to say with any rental car company. I've had something similar happen with a company in Mexico so it's always good to take your own videos. That being said, I still would rent here if the prices were comparable to other companies. I love the car options. It's easy to just grab keys. I've always been met with nice helpful, good customer service. The shuttles are easy always going in and out the shuttle drivers are mostly all nice even the people that taken my car when I drop it off at 4 AM are nice. Would recommend read more

This car rental place is the worse I have ever rented from. Our rental car tire went flat and so we called them. They didn't want to give us a replacement car!! We waited 2 days while on vacation and numerous phone calls were made. it was very stressful. I wouldn't recommend this place to my worst enemy! Steer clear and rent from somewhere else. read more

The car was so scratched and dented up. We received an email from them 2 full weeks later saying they found a new scratch that we caused. Absolutely not! You have to use their app to log all the damage and it was full from all the previous renters. read more

One of their rental cars sideswiped us and they are refusing to pay, even though the driver and police report show their driver is at fault. They sent the claim through a third party and now we are being charged. Be careful of this company. read more

DO NOT RENT HERE!! Like the other reviews, be prepared to be charged almost a thousand dollars for a paint scratch. Take pictures before and after, and contest the bogus charge that will come. Better yet, choose a different company to rent a car from, this one is scam-central. Also tolls will also be billed at a super inflated rate. This needs to checked too because they billed me for a toll in a different state than we rented the card in. AVOID THESE SCAM ARTISTS! read more

I've rented cars from many companies, but never had an experience like this. Returned my Sixt rental without any issues, only to be hit with a $1,200 false damage charge days later. The real problem? No one at Sixt will respond -- not by email, not by phone, no matter how long you wait. Disappointing, frustrating, and a warning sign for anyone considering renting here. read more

I should have read the reviews as I had the same horrible experience of being hit with over $3,000 of damages for pre-existing and imaginary minor scrapes and scratches. Over $1,000 of that was bogus fees on top of the estimated repair cost. It's time for another class action lawsuit. Apparently the one they settled in 2025 did not change their behavior. read more

I recently had an excellent experience at Sixt, thanks to Barry. I was initially supposed to get a Toyota Rav4, but Barry went above and beyond by upgrading me to a BMW X5 at no extra charge. Not only did he make the whole process seamless, but he was also incredibly personable and kind throughout. I couldn't have asked for a better experience and am very pleased with the service I received. Thanks, Barry and Sixt and Denver Airport! read more

I rented a car for 5 days from Cherry Creek because my car was in the shop for a total of $440.00. I returned it after 1 day a Thursday to Friday and they charged me $270.00 dollars! I tried vi email , in person and telephone to get it reduced to a reasonable amount and they wouldn't budge. The daily rate on line is $45.00 a day. Do no patronize them. Every other car rental agency charges you the daily rate when you return ea read more

I rented a car from Sixt from Monday to Friday for $380 ($95 per day). When my travel plans unexpectedly changed, I asked to extend the rental for just one more day. Sixt told me that the single additional day would cost $890, which would raise the total to $1,270. I called customer service to clarify, but they told me to contact them again on the return date. When I asked if the price might still be $890 that day, they confirmed that it could be. It was clear that Sixt takes advantage of customers who need to make last-minute changes, by demanding an unreasonable and excessive charge for only one extra day. Because of this, I had no choice but to cancel the reservation and still pay $200 as a minimum cancellation fee out of the original $380. Most rental companies either maintain the same daily rate or increase it by just 5-10% when extending a booking. Sixt's pricing and customer service in this situation felt extremely unfair and exploitative. read more

LaToya is awesome! After a flight and a walk/shuttle from the airport to the rental car agency, we were tired, but once we saw Toya, our faces lit up. She has such a great, bright smile! Not having much experience driving in snow, we inquired if our reservation for an AWD smaller SUV would be a good fit. She explained to us that if we were going up to the mountains, a larger car would be better for our safety. We opted to upgrade to a larger car, and we are so glad we did! (While the weather report indicated light snow, we ended up experiencing heavy snow and our recommended car made us feel more secure.) Upon discovering that the system inventory was inaccurate, she upgraded us to an ever larger car at no cost. She also recommended a great food spot for us that we thoroughly enjoyed in Denver. Toya is such a people person and is a prime example of great customer service. We will definitely likely be renting again with SIXT due to this positive experience! Thanks, Toya!! read more

Still upset They now sent this to collections. I have to respond to a collection company for damage I never caused. read more

Canceled my account with SIXT based upon my interaction with the agents at this location and what happened with my reservation, which wasn't honored and I had to do an entirely new one , Sticking with HERTZ for now on read more

Sixt has to be the most short-sighted rental company I've ever dealt with. I rent with them almost every single week and have personally spent close to $100,000 lifetime on rentals. I even opened a six-car fleet account for our sister company to keep all our business with them. And they blocked my account -- not over damages, not over fraud -- but over a $40 toll invoice. Instead of calling me or charging the card they already have on file, they forwarded it to a random collections agency. I literally found out through a collections call that could have just as easily been a scam. No warning, no outreach, no customer service whatsoever. So now Sixt has lost not just my weekly rentals but also the entire fleet account -- all over forty dollars. That's how little they value loyalty or common sense. If this is how they treat someone who spends tens of thousands with them, I'd warn anyone else to think twice before trusting them with your business. read more

Stay away from Sixt. Look them up with the BBB. Dozens of claims of trumped up damage to the car and then declaring you responsible. It happened to me too. On top of that they appear to have ignored my booking thru Priceline (which I said i was there to pick up) and charged me for a completely new rental, so I ended up paying for this rental twice. On the BBB site there are over 227 pages worth of complaints. In most of these cases I reviewed (granted I only went thru the first 9 or 10 pages) , Sixt seems to back off and dismiss these claims. To me that feels like a scam. Hoping that the targets will just comply and pay them massive amounts of money without defending themselves. Renters beware. read more

Crooks - returned a car 40 minutes after the return time. They charge for an additional full day versus an hourly charge, like most reputable rental companies. Beware of this unconscionable practice. First and last time I will use them for a car. read more

Had a great experience with my rental Great service Lori helped me get to airport on time

My great experience turned very sour... The car pickup from their Eagle Airport location was great. Days AFTER we returned the car is when it all went south. SIXT reached out to me 3+ days later asking about tire damage and potentially holding me liable for it. Note this is the RUBBER part of the tire (not the rim) and well AFTER we returned the car and had it signed off by the person at the return location. I literally walked the car with the person and confirmed / reconfirmed everything was fine. SIXT never even sent a picture of the damage either, just an email asking about damage. I've never had this type of experience from a car rental company. Is there no limitation to when they can decide to come back to customers with claims of "damage"? Totally ridiculous and a terrible customer experience. How is it that customers are still responsible for the car well AFTER they have returned it? read more

I will never ever rent a car from Sixt again. I rented the car and drove off- no incidents and I had thought they inspected the car when it was checked out to me. I just drove off the lot- and when I returned it same deal. Drive up and walk away. A month later they said i caused a dent- however I would have noticed for sure. The dent would have been something I would have noticed. They disputed me and i am engaged in a legal fight. They have a reputation for doing this - especially with people that turn their insurance down. I cant believe how awful their customer service is and hope they go out of business. They will do the same scam to you- highly Recommend to stay far of Sixt. They are awful and their reputation is bad for a reason. Read the other reviews.... read more

I have rented with SIXT several times. Upon arriving at the DEN airport at midnight last night, I was told I was on a DNR list and they could not rent to me, despite having a confirmed reservation. I received no heads up from SIXT prior to my rental of there being an issue with my account. They had not solution for my issue at the counter, they couldn't tell me what the issue was, and suggested I call customer service. Customer service couldn't assist me either and suggested I call tomorrow morning. By this time, I was stranded at a rental car desk off-site from the airport at 1am with 2 kids. Upon calling customer service the next morning, I was told there was a billing issue with a previous rental. It was for a toll fee that I was sent a receipt for saying it was paid with my credit card on file. I never received a follow up request from the billing department indicating there was an issue, or that the payment had failed. I also never received a notification that my name would now be on a "do not rent" list and unable to rent a car. I was allowed to reserve the car on my app, received a confirmation email of said rental the week before my arrival, but then not allowed to rent upon arriving. I had no opportunity to clear up the issue or find alternate transportation prior to my flight's arrival. This is absolutely unacceptable. I was told my complaint and lack of notification would be sent for feedback but when pressed about how I could escalate my situation, I was told there is nobody else I can speak to about my concerns. The billing department does not accept or make phone calls and I would have to wait for my complaint to be reviewed and they would follow up. This is no way to run a business. Reputable companies do not treat their customers with such disregard. I received horrible customer service despite having spent several thousands of dollars with SIXT over the past several months in car rentals. If they don't make this right, SIXT will be on my DNR list for future car rental choices. read more

Friendly service, great prices! I plan on renting from here again in the near future!

Absolutely the WORST car rental experience of my life. I waited in line for half an hour (with only two people ahead of me). They didn't have the car I wanted, and took another half hour to dig one up (a Chevy Yukon for $400/day(!!) the same as they overcharge for a Caddy Escalade, and nearly twice what the other companies charge for a Yukon. If my grandchildren had not been waiting in the heat after sittin in a plane for 3 hours, I would certainly have walked out. If this were not bad enough, I was also charged for renting the original car I never wanted never used. Their "help line" in the Philippines is completely useless; if you ask for a Supervisor they are not available until some time after the Sun burns out. I'm now having to dispute the additional charge for the car I never rented with my credit card company. What a bunch of pirates! The poor people behind the desk were courteous at least. Someone behind me in line told me the agents were taking so long having lengthy chats with each customer (when they could see the five or six customer waiting in line) because the company forces them to "up-sell" customers into renting a more expensive car, or pressuring you into paying for some other useless add-on like the navi system that's not as good as the free one already on your phone. The agents are also trained to po-face and make you feel guilty because they will be punished if you give SIXT a poor review when you get the typical "How did we do" follow-up email. Must be a great place to work! I am so flattered that SIXT most graciously took a whole $100 off of my $5,000 bill after I completed the survey. When I rent a car from civilized companies like Hertz, Budget, National, or Avis , I walk in, give them my name, sign the contract, get the keys and drive away. Of course, if its a busy day they take longer, but the line moves fast. If could I give SIXT at Denver Airport five negative stars, I would. read more

Worst car rental place ever!!! Do not, I repeat do not use this place. They seem to like to use bait and switch tactics. Give you a nice newer car but there are no keys in like there should be, so you go to ask for them and they just switch the car to a much older one with a lot of damage to document. You do the check out inspection by yourself, take a ton of pictures and videos not just in their checkout form because you can't access them to prove the damage was there after you submit it. So take all the photos and video outside of their form too and save in your phone. They check for damage at check in and tell you all looks good and that you documented all the damage at checkout but then send you an email claiming there is new damage!!!! The worst!!!! read more

I learned my lesson to NOT rent from this company again. Seemed like an affordable company through the website, but there are many hidden fees once you receive your payment breakdown through email. My husband paid with his card and because it had his name, they said they needed to add him as an additional driver - which led to more fees added, had they informed us of that then I would have used my card with my name on it (the same exact card). After returning the car, I received an email with damage report to the front bumper in the center - I was the only driver of this car and I would own it had I hit anything, but I did not. So I asked for before photos with a date stamp on it but they ignored my request and just sent me the damage cost with a link to pay. Please please document all angles of the car if you rent from them, this was my first rental (age 27) so this could be my naivety, but document like crazy with your own phone!! -- Denver, CO location read more

Sixt - Scratch in the center - I would have felt this had I hit anything at all. - Car Rental Near Me - Denver, Colorado

Absolutely DO NOT rent from Sixt. Complete scam to charge for AI fabricated damage. Will happen 100% of the time you rent from here.

Worst car rental company , worst prices worst customer services. They charges extra expenses out of no where

I had to take a toll road during my rental and Sixt didn't offer any transponder so I had to pay after the return. The invoice came today: Toll road fee $ 2.00 Administrative fee: $14.99 That's quite a markup and enough for me to never use this company again! Sorry that I can't give 0 stars but that's what they deserve! Stay away from them! read more

This place is running a scam for micro wear and scratches and charge you thousands after a few months of your rental. AVOID it! See pictures they sent me, they just randomly circle something on the car and say it will cost a few thousand to paint it. read more

Buy a car here if you want to pay double the price anywhere else after all of the hidden fees start coming up and dont worry at least they have terrible customer service if you want to call to change a reservation. read more

BE CAREFUL!! This location tried to charge me for a tiny scratch on the vehicle that previously existed. Look at the attached picture. $545 for it. Save time and stress. Do not rent from here!!!! read more

Sixt - Very hard to see but they will charge you for tiny scratches like this that previously exists on the car. - Car Rental Near Me - Denver, Colorado

I received outstanding customer service from from Sixt @ the Denver Airport and would not hesitate to use them again in the future. My customer service rep Dylan was especially helpful and knowledgeable in my experience. read more

Don't rent from this location embezzlement and black mail occurs at this agency. First off the car was not full of gas when I took possession of it and pointed it out to the exit attendant. She said she would make note of and to bring it back at or less than the current level and or they would refund me a portion of the rental. Additionally I told her there were several small scratches in several areas on the exterior of the car. Again she said she would note it. When I returned the car and ask about the refund because of the gas deficiency, the receiving attendant said nothing was notes and I had no recourse because of that. But most importantly the attendant took possession of the car and said I was "good to go". Three days later I get a notice about a 1/4" scratch on one of the rims of the car. $322.00 charge. I told them the scratch was there when I took the car and notes it with the exit attendant. They said there was no record of it. Looking at other posts here this happens all the time at this location. Don't rent from here scam and embezzlement, black mail. read more

I reserved the largest SUV available--a Chevy Suburban--months in advance to ensure we had enough space for our baby and grandparents to travel comfortably. The day before our trip, I received a call informing me that the Suburban might not be available. To keep my business, they offered free gas and a $250 voucher. When I arrived the next day, I explained the situation to the agent at the counter, who confirmed the details in the system. I even saw a Suburban in the lot and asked if I could take it, but they said it was being held for someone else. Instead, they offered me a smaller SUV at a lower price, canceled my Expedia reservation, and rebooked me directly with Sixt. I spent over an hour at the counter dealing with an employee who kept asking others for help with the system. When I asked for a manager, I was told there wasn't one available that day. After finally getting a vehicle, we loaded our belongings--only to be told it was the wrong car. The grandparents and baby had to stand in the cold while they found the right one. On top of that, they only gave me a $150 voucher instead of the promised $250, charged me $74 for prepaid gas, and didn't apply the agreed discount. When I called customer support, they said they couldn't help until after the invoice was processed. Once I received the invoice, I called again, only to be told that the smaller GMC Yukon they gave me was actually an "upgrade" and that nothing could be done. Every time I was transferred to discuss the voucher, I waited over 30 minutes with no response. This company is a scam. Their customer service is terrible, and they don't honor their promises. The worst part? The grandparents had to ride three hours each way with luggage on their laps, and we ended up paying more than what was agreed upon. Avoid this company at all costs. read more