Abdou is professional. Had nice experience with him. He explained in detail the benefits. read more

I would NOT recommend Ace. The employees look like they hate their jobs. The lady who checked me out was very rude and not friendly. She was trying to pressure me into purchasing additional car insurance when I told her plenty of times NO. I had already purchased it when I booked. And she was still trying to pressure me and make me feel like I had to purchase additional car insurance for $25 a day. After checking out I didn't even know where to get the car, I had to ask around to help me find the car. The car itself was not clean. When I returned car back, they just told me to leave keys inside car and that's it. It's a very unorganized, unprofessional, uncomfortable experience renting a car from them. read more

ACE Rent A Car - Car Rental Near Me - Aurora, Colorado

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I was given the option at pickup time to purchase toll payment for $14.xx per day of my 5 day rental (more than $70). I opted to decline. Traffic was such that I did end up taking E470 on the first day. Returning the car, Kate gave me only two options: Pay the original service that I declined $70+. Or wait for the bill $10 toll + processing fee + $50 penalty. I recommend NOT doing business with Ace Rent a Car DEN. There are plenty of other rental options at DEN. read more

Rented a full size SUV online for $400 for a week while in Denver. We were aware there would be fees. When we arrived, we were told that there was a new law REQUIRING AWD in the mountains and the fine for not having it was steep. So, he "upgraded" us to an AWD for this reason. Then, he told us the toll road fees would be, to start, at least $50 and then each camera at least $3 plus fees "and there are cameras really close together". So, the charge for using toll roads would be super expensive and told us we'd be better off with the toll package. Then, he advised us that our vehicle insurance would not protect us in any accident or damage because we'd be charged the rental fee per day until the car was fixed and that could take months. So, add that to the cost. When all was said and done with all these "requirements" to protect us because everything was worst case, we went from $400 to $1400. Come to find out, the tolls are not that high, they do not require AWD unless there is a lot of snow and an alert goes out before they require AWD or chains. So, it's not like they require it all the time or just instantly. The "full size "SUV" was a Dodge Durango which was not the size of the Ford Expedition it said originally. The girl next to us refused all of it and suddenly her rate skyrocketed because she was a "high risk" driver. She asked why, but they couldn't give her a justification. She was just told her rate increased. Stay away. This place is a scam company. read more

My first time renting a car from ace and they gave me a non working car. When I pressed the gas the most it would go is about 20mph. On the hwy was almost killed had to pull over on the emergency area. Had to waste an hour of my time to go back and exchange the car. In addition the car was dirty. It doesn't seem like they clean the cars. Would not recommend. A safety hazard. read more

ACE Rent A Car - Car Rental Near Me - Aurora, Colorado

Rented an SUV for the weekend. This place was affordable and shuttle from airport was fast. the gentlemen that helped us was friendly, quick and didn't try to sell us a bunch of junk which was nice. The car we got was clean, new model, and overall in great condition. Would recommend this place!! read more

I am filing a complaint regarding ACE Rent A Car's refusal to honor its published cancellation policy and the poor customer service I experienced while attempting to resolve the issue. My reservation pickup time was 8:00 a.m. We arrived at the rental counter around 7:15 a.m. During check-in, the representative asked where we would be traveling. After we explained our plans, we were informed that we could not take the vehicle across state lines due to geographic restrictions. Because the vehicle could not be used for our intended trip, we immediately requested to cancel the reservation and receive a refund. The representative directed us to call customer service. We called at approximately 7:30 a.m., still before the 8:00 a.m. pickup time. We were told an email would be sent regarding the refund request, but no email was ever sent. When we followed up the next day, we were told that a refund would not be issued due to company policies. This conflicts with the cancellation policy displayed on ACE's website, which states that customers may cancel up until the scheduled pickup time. We attempted to cancel before that deadline. The geographic restrictions were also not clearly disclosed during booking. The main policy page discusses cancellations but does not prominently warn customers that certain locations prohibit travel across state lines. Had this been clearly disclosed, we would not have made the reservation. I repeatedly requested to speak with a manager. After multiple holds, I was told that speaking with a manager was "not possible." A supervisor repeated the refund denial and still would not connect me with a manager. I am requesting a full refund because we attempted to cancel before the pickup time, as permitted by ACE's published policy, and because the rental was denied due to restrictions that were not clearly disclosed during booking. read more

Dejai was great! Efficient, helpful and was happy to work with my schedule. Ill be going back to Ace because of her!

Avoid Ace Rent A Car at all costs. The customer service here is absolutely terrible. They refuse to let you leave without forcing additional purchases like insurance and other unnecessary products. As someone who has worked in the industry for over six years, I've never encountered such aggressive and unethical sales tactics. Their approach is incredibly malicious and unprofessional. I was so put off that I ended up canceling my reservation altogether. Save yourself the hassle and rent elsewhere! read more

It was a busy morning so there was a line and only two agents there so it took a bit longer to get checked in. But Matt more than made up for it! He was helpful, nice and accommodating during the process. All things considered they got through the line as fast as they could smiling the entire time! My shuttle driver was personable and the wait was not bad at all. Great crew at the ACE servicing DIA. read more

Warning - do not use this rental. I am a travel professional. The return location is not the same place as pickup. They will charge an additional $25 for the shuttle at the end. When I dropped it off (at Fine Parking) I told to by a short, young gal with dark hair to leave the keys in the car and was good to go. So, I left the keys on the dash. Then a young man came out and asked if I needed service. I told him what the young lady instructed me and he also confirmed. They pointed to the shuttle and said that was where I needed to go. Now Ace is telling me no one found the keys and are charging me $450 for a replacement. What?! Now I see how they make their money. What a bunch of liars. I will never refer them to my customers!! Update: I called Fine Parking. They keys were sitting at the valet station the whole time. Got my $ back but no apology for all the accusations of keeping their keys. Never again. read more

Max was super helpful and would highly recommend. Due to a new storm that ran through he upgraded us to all wheel drive at no cost very helpful read more

I reserved economy got a tacoma , agent was rude and rushing me out. Said there was no other cars when I saw other smaller options in the lot. And by the way car was dirty read more

ACE Rent A Car - Poorly cleaned - Car Rental Near Me - Aurora, Colorado

I have had bad experiences with rental cars in the past, and unfortunately this time didn't start out so great. However, because of Daniel (and Max) and their patience, understanding, and incredible customer service we were able to figure everything out and they placed me in a beautiful car for my trip. I've been wronged many times before, and had prepared myself for the same situation. Needless to say I was very impressed and grateful for the support and service that I received. It's easy to pick the bigger name brands for a rental car, but I recommend ACE for their incredible service and timely support. I will definitely be renting with them again for my next visit! read more

I'm #7 in line, there are 4 more people behind me, it's already been 30 minutes and there is only ONE person working the counter. This will take hours!! Pathetic customer service. Never again. If I could give a negative star, I woulld. They don't deserve even 1 star. read more

Grateful for Max for his help in sorting out technical issues with my phone and the car. He also graciously helped me find a better car for my family and made it work for our budget. Very happy for this good service! read more

Serious savings to be had. ACE Rent a Car was just about the cheapest option we found for rentals near Denver International Airport. As such, they're located off the airport and require taking a free shuttle ride between there and the rental lot. We booked a compact SUV, the cheapest option available, and were given a Hyundai Venue. The car was reasonably comfortable, handled well, and the acceleration was punchy. We did run into one issue. Several hours after we got the car, the Tire Pressure Monitoring System (TPMS) alerted us about one of the tires being at low pressure (27 psi). I had to get that taken care of the next day. We might chalk that up to Denver's pothole-ridden roads, but losing so much air pressure in a day is not typical, so I feel that ACE should have caught the impending low pressure situation during the last maintenance check. Dropoff was very informal. The staff just instructed us to leave the car there. I went to the counter to see if we needed to check out, but they told us we were good. We never got an email wrapping things up, despite the staff saying that we would get one shortly. If you want a reasonably affordable rental without the hassle, and without much else, ACE is not a bad option. All things considered, I can see us renting from them again. read more

I use ACE whenever I travel to Denver. They have a great team and work to deliver a quality rental car experience that fits my needs. Their pricing is great too! They are my "go to" rental car company! read more

I would give them 1 star, however the car itself was fine, so I added a star. Beyond that, my experience is that they were very unethical to deal with. First, they asked if I would like to add a 2nd driver. I was debating, so I asked the cost. They said it would be an additional $15, so I said go ahead. Well, it wasn't $15. It was $15 per day. Not until I asked the total did this her clarified. Trust me, he knew when I said how much additional would it cost that I was not asking per day or per minute or per nanosecond. Next was the gas. He said you're better off just bringing the car back and letting us fill it up. We only charge $2.99 a gallon. I said oh actually that sounds pretty good let's do that. Luckily, I found some fine print that said yes, they only charge $2.99 a gallon but they charge you for 20 gallons no matter how much was in the tank when you bring it back!!! I asked him about it and he said yeah we just bill for the 20 gallons. Such BS. Theu deliberately mislead you. You have to be on your toes to not let them scam you. I hate doing business with companies like that. So I won't be back even though I thought the car itself was fine. The final thing was the massive ripoff that I guess many rental companies do now with regard to toll tags. He did the same BS sandwich you like it toll tag it's only $15. By this point I was like um you mean per day? And of course it was per day. So you have to pay $15 a day for a toll tag. So for a one-week rental it's $75. Like you would ever use anywhere near that amount in tolls. Were they get you though, is that if you don't do the toll tag every time it toll gets charged to the vehicle they charge you a $50 processing fee in addition to the toll! Seriously? $50 to automatically process $1.25 toll? So if you go through a fuel tool zones, and you didn't get the toll tag, you're going to rack up potentially a couple hundred dollars in fees for processing a few dollar in tolls. So buyer beware at ACR. They are looking to get over on you in many different ways. read more

I had an amazing experience at Ace Rent A Car, thanks to Dejai. From start to finish, Dejai was professional, friendly, and incredibly helpful. They made the entire rental process smooth, quick, and stress-free, answering all my questions with patience and clarity. Customer service like this truly makes a difference. Dejai went above and beyond to ensure I was taken care of, and it shows that they genuinely care about their customers. If you're renting from Ace, I highly recommend asking for Dejai--you won't be disappointed! read more

Matt was helpful with an upgrade it was reallly really really nice. The car selection was great

Daniel, thank you! Pick up is very quick and I will come back for sure. Shuttle is also quick.

BUYER BEWARE - Dishonest pricing and poor customer service I booked a car through Booking.com for my trip to Denver -- $120 total from Saturday to Wednesday. When I arrived at ACE Rent A Car, I was told my reserved vehicle was no longer available because I was "past my reservation time." Per the customer service representative replying to my complaint - I was 6 minutes late! I had provided my flight information in advance so they knew my arrival time, and even though I was at their facility within the 4-hour grace period (the shuttle took about 15 minutes and I waited another 30 minutes in line), they refused to honor my reservation. Instead, they said they'd "give me a discount" on a larger car -- but the total came out to $400, more than three times the original price. The so-called discount never appeared, and they added extra fees and a pre-paid gas charge they claimed would be cheaper (it wasn't). When I reached out afterward, ACE refused to make it right or refund the difference. This company does not honor their own reservations, misleads customers about pricing, and takes advantage of travelers after they've arrived with limited options. I recommend booking elsewhere -- the cheap upfront price isn't worth the frustration or the surprise charges. read more

Very pleasant experience! Abdul was very professional and courteous! We will rent from Ace again! Thank you!

Excellent service by Matt. Great car and he waa very helpful. I recommend. Shuttle pickup at DIA was quick.

Well. The shuttle every 10 minutes is a stretch, plan on 30. Then, plan to be in line an hour. From there, it was a good experience. Carolyn helped me at the desk. She was friendly and helpful. Yes, she did describe the insurance benefits to me, but didn't push me. My regular insurance is very good, so I passed. The cost would have been as the much as the car. My car was clean, for the most part. It wasn't washed, and they seem to have a water outage there. No worry. The inside of the car was clean and it worked well. Zero issues with the car. Returning the car was ok. I asked the girl that was checking in the car how she was and she just mumbled, "I'm here." Sad for her and I hope it gets better. She was the sole down side. Gives the price, the long wait to get the car was negligible. And, given the friendly and helpful staff to get the car, that wait felt ok. The shuttle ride is a trek, and each way the drivers were very nice. Tip them. I'll rent again! read more

ACE Rent A Car - 3 folks working the counter and I'm #14 in line. Yet, the place is clean and comfortable. My back hates this standing. But, what do ya do? - Car Rental Near Me - Aurora, Colorado

Fast an easy. Abdu was very pleasant and helpful! Great prices.. a bit far from airport.

Esteban was great! Quick and easy process to get our car. Outstanding customer service. Thank you!

Dhiren provided good service and a complimentary upgrade to a 4 wheel drive due to icy conditions.

Up graded the car and no problems. It was a bit difficult to find where the pick up was at the airport due to construction though

Dhiren, Great service, fast and quick, and great customer service. Going to shop again! Thank you for your assistance. read more

This could have easily been a four-star review were it not for me being penalized $40 for extending my rental by 2 days. So that I could spend more money at this business, I was penalized. When you rent here you're getting an old car and you're riding in the scariest old airport shuttle van on the planet. Those things we can tolerate. But white penalize the customer for wanting to do more business with you? read more

Stop by to rent a car and received wonderful Service from Dejai. She was knowledgeable and quick. read more

Rented twice from this Ace location at the Denver airport and had a mixed experience. There was a long line the first time, almost took an hour to get to the counter following which the sales person tried to get us to add on every possible service and upgrade and took another half hour to get through their pitch. It was an excessive waste of time. Second time was during an off-season weekend so no line, no over selling, process was quick and we got a new 2024 SUV which we were very pleased with and was a great drive. So you never know what your experience will be with Ace! Keeps it interesting :P read more

ACE Rent A Car - Car Rental Near Me - Aurora, Colorado

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this was our first time coming coming to Denver, Colorado we rented our vehicle through ACE rental. Matt was our customer service guy. He gave us great customer service. No hidden fees. our experience was great. The rates were great and our trip is about to be even greater. read more

ACE Rent A Car - Car Rental Near Me - Aurora, Colorado

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Would not recommend. Only positive part of the experience was the bus drivers to and from the airport. 1.Tons of hidden fees that took a reserved $160 rental to a $475 rental. 2. Was required to get the "damage waiver" after being told that our car insurance in TN is not reciprocated to Colorado. Was rudely told to either get it or they would not rent to us. 3. Car was filthy when picked up. 4. Car had no windshield wiper fluid to clean the filthy windshield with. 5. They try selling you a toll road pass but act like you're able to pay it at the toll booths if you are only going through a few. WRONG, all the tolls are electronic and then you get hit with $25+ admin fee from Ace on each toll. In summary, highly regretted not going with Alamo or Enterprise like normal. Not worth any "cost savings" with using Ace in Denver. read more

Brenda was absolutely amazing at the front desk. I walked in a bad mood because of a late flight and her cheeriness and helpfulness just put a smile on my face. ACE is GR8. She's the best. read more

This company is a sham. When I got to the counter the dude was as unfriendly as could be and barely looked up from his cellphone as I did the paperwork and agreed to terms. He also didn't mention the racket this company runs in which you're asked to sign up for Express Pass (which costs $13.99 + fees) a day and if you don't do it, then they charge you $50 per toll, plus the toll charge. I'm so angry with them. This is totally unethical. And there's no way around it, unless you sign up for Express Pass weeks before you arrive to get your rental car. Will never work with these people again. Terrible company. read more

Matt was very friendly and helpful . He was very efficient and quick to serve us . Definitely will recommend

Garbage business. They snuck in an extra $175 worth of charges after I dropped the car off. Including $30 in gas charges, even though I left the tank exactly where I found it. Emailed them with no response except they were receiving a higher amount of emails right now. I bet you are with your scummy business practices. Avoid at all costs. read more