Veronika and Andrew were so helpful and efficient! They explained everything to us and were so…read morenice! Great experience at Kalispell Airport

we selected Budget to rent our car due to the late hours of service. their counter in fact is NOT…read moreopen late. you have to wait in the long line of renters after a very long day of travel just to receive a vehicle type you did NOT select. "return" was easy however now we have over a $100 bill in addition to what we paid for the rental. book a car through another vender.

As is the case with most SMALL airports you do not get to pick your own car at this location and…read moreyou are required to go to the rental counter. Fortunately there was no line and the counter is across from baggage claim. I had my car keys BEFORE my luggage came out. Did not get a free upgrade on the vehicle but it was a new car with only 300 miles. No shuttle needed here, cars are located in a parking lot just to the right of the airport. Very convenient pick up and drop off!

I've waited about 75-80 minutes to get my reserved car and still have about 9 people in front of…read moreme. One of the worst experiences I've had getting a car and not what you expect as a status customer. I use national to get a car quickly and skip counters. Not this time or place. I'm expecting another 30+ minutes but a car. Pretty sure the former will be right. Less sure of the latter This may wbe a one off (or may not be) but it is unacceptable

Buyer beware. I rented a car and dropped it off on time. The agent being the counter told me to…read morejust drop it in the drop box (7:30 PM) Then I got a charge for an extra day on my card. I've been fighting it for over a week now. I showed them the gas charge just before I dropped off but they are asking for a rental return receipt from Avis. I just drop keys and go.

Friendly warm inviting greeted with a smile excellent customer service. Pickup was very easy as was…read morethe drop off.

We had an excellent experience renting from Alamo in Kailspell. We did use Costco to make this…read morerental. Frankly this airport is absolutely delightful as it is small and easy to get around. Short line. Short walk to the car pick up area. Bringing the car back was the simplest we ever experienced. Thomas Brooks-Fletcher was friendly and helpful. We don't normally rent from Alamo but will definitely do so in the future.

I exclusively rent with Alamo every time I travel because their service is better than everyone…read moreelse. Kalispell was no exception. Admittedly, I'm used to large airports where you cruise past the desk, choose a car and go, but this is a smaller place obviously and they probably don't have the inventory to run like that. So yes, there was a bit of a line at the counter but the employees were so pleasant and the line moved quickly. The car they provided was amazing. really really nice. the return process involved checking in with someone at a kiosk outside. A couple in front of us were taking forever arguing about something so it held up the line. If they had two employees checking cars in it would probably be better.

Feels like someone built a gorgeous new terminal and then immediately invited the entire state to…read morefly out of it. The design is clean, modern, and genuinely pleasant to move through--big windows, fresh finishes, and that polished "new airport smell" that makes travel feel a little less chaotic. The problem hits once you reach the gate areas. They're consistently congested, even at times that shouldn't be peak. Seating disappears fast, people cluster in every walkway, and the whole zone takes on that "everyone's waiting for the same delayed flight" energy even when operations are running on time. It's not mismanaged; it's just undersized for the traffic it's pulling. Staff are friendly, security moves quickly, and the overall experience is still solid. But the crowding keeps the terminal from living up to how nice it looks. A comfortable 4 stars--great aesthetics, good service, but the gate congestion is impossible to ignore.

Unique, warmly carpeted & cozy airport. Decor and accents encompass Montana well with surrounding…read morepine trees everywhere you look as soon as you land. There's a grand piano everyone is welcome to play on in the lobby and neat animal statues. Everything is in 1 building with baggage claim close to the gates and rental cars immediately outside which is refreshing and a pleasant surprise! Least amount of walking and barriers to commence a vacation I've ever experienced - which is what prompted me to leave my first airport review. Their TSA Cares service is also top-notch which we utilized for our autistic son.

Normally I don't wrote review for these kinds of places. But since I saw lots of bad reviews of…read morecustomer service when I was checking in. I decided to write my own review. The customer service I got was great and friendly. My flight came in at 1am and they stayed after hours so I could get the car. I did call two days before to see what could be done. Aside from that CSR walked through the process which I knew well as I rent a fair amount but it was still nice to see a person doing their job well.

Avoid renting from this location! They charged me for an upgrade without informing me and refused…read moreto address the issue after the fact. Hertz corporate can't do anything because this location is a franchisee. Super shady way of doing business. I am a President's Circle member with Hertz but I will never rent from this location again due to their deceptive practices. Really bad.

a young man named Allen helped me ... he was great! ... pleasant, courteous and very helpful ... i…read morefelt he went the distance to get me what i was looking for ... definitely knew what he was talking about ... answered every question i had ... my experience overall was very pleasant ... went without a hitch ... would definitely use them again ...

I have rented cars from this Payless location for over 2 years…read more The total for 2 day rental contract was $108.06. I returned the car a few hours prior to the expiration of my contract. FULL tank of gas and only 106 miles driven. Two days later, I discovered that they charged my charge card $618.73. It was returned with no damages of any kind. RIP OFF ALERT!

As someone who has flown quite a bit, affordability is the only thing this airline has going for…read moreit. But couple that with delayed flights or worse completely canceled flights with no resolution basically makes this airline useless. I've had multiple poor experiences with this airline including canceled flights in the middle of a trip stranded us in unfamiliar locations, poorly communicated policies and very little empathy for stressful situations. I understand travel is expensive but honestly since switching to reputable carriers like Delta, United, Alaska etc and paying more we've yet to have a experience that any of these carriers aren't willing to help fix or even just empathize with the traveler and try there hardest to make it right. Will never travel with allegiant again.

Worst experience ever!! Cleared our dog we were picking up in California to fly on our return trip…read more LAX wouldn't let us board since I forgot my paperwork at my moms. Just had my dads funeral and was a bit frazzled. Not only did the supervisor in LAX question us rudely but also asked about our disability in front of other passengers and embarrassed us beyond belief. Needless to say we had to rent a one way car rental and drive 1400 miles home. I don't care that this airline is affordable I will never fly them again because of the unprofessional actions of their employee. Shame on them. I take responsibility for not having my documentation but I did provide it in Montana before flying but the employee in California was just a rude person.