I previously left a high review as a client who not only purchased a motorcycle from them, but used…read morethem for service. After my last experience with them, I will never bring my motorcycles back to them for any type of service. As a repeat client, it shouldn't be that hard to set up appointments, but their communication is horrible. It literally took me three weeks to get back to me. It is next to impossible to actually reach someone direct. You are always told they're on the phone or meeting with someone and then it could be a day or three days before someone get back to you. The only person who was responsive in of both in my previous experiences recently was Jordan. For this recent experience, I was adding crash bars to my motorcycle a newly acquired Triumph, resolve a service light, handle three nationwide recalls, and get an oil change. To their credit they did a nice job on equipment install. One recall with for replacing the back tire and the other recall with bleeding the clutch for a known issue. They got back to me that Triumph could not get me a replacement tire timely but would cover the cost of a new tire which they provided. They did put on a new tire with a 2024 date stamp. I was contacted about getting service and they recommended changing clutch fluid even though the bleeding the clutch was one of the covered recalls. It was at that point I said deliver my bike without adding anything else. I have other mechanics that can do oil changes. The kicker is that after they return my bike and as I was putting it in my garage I noticed that scratched one of my black side aluminum side panniers. I immediately sent before and after photos indicating the fresh scratch (with black marker that someone tried to conceal) It's 3" long and quite visible. It's not with replacing but just bothersome. Jordan was very responsive and got back to me that they didn't know where that could've happened. Noah, who picked up and dropped off the motorcycle took video recordings both times and I asked them to review. I've yet to hear back from them. It has been exhausting dealing with them. If you're looking to purchase a motorcycle, I would give sales department high rating, but avoid their department for your sanity.

I would have given 5 stars every time over the past 20 years , up until now. I purchased two…read morePiaggio MP3's new in 2007. Brought them in over the years for upkeep. Today, Rex told me they only service bikes still under warranty. Huge problem. Motoworks won't even change the tires. The buying experience was awesome with Motoworks, but if you need servicing on what they sell to you, then beware....and you know you will always need servicing.

This place was awesome. Everybody is very knowledgeable and friendly. I took my bike there, and I…read moregot it back in a timely manner and a very decent price.

From the owner: High-End Audio for Harley-Davidson 🔊 Custom sound systems…read morethat turn every ride into a concert. 🔧 Expert maintenance + tire service. 🛞 Big Wheel Bagger specialists – 26", 30", 32" builds dialed in. Your Harley deserves the best—hear it, feel it, ride it.

This shop has so many really cool TOYS! Isn't that what a Motorbike, ATV, GO Kart are, toys? I…read moremean, yes, they are means of transportation, but for many, these are toys. To let off steam, enjoy a competitive nature of ourselves that's natural and good sportsmanship. Medically promoted improvement in hand and eye coordination, many positive attributes to health. * They have such a Large and Wide selection and Brands. ATVS 70 cc, $1495 110cc $1995 125cc $2495 450cc with the removable snow plow $7495. The super cool Manual Go Kart Truck , camo style $3495. If I was a kid. I would want that!!! So cool. We as customers have an obligation to ourselves to know the product we purchase and the price we purchase it at . Ask questions if you have them. I asked many questions, they were very helpful. They didn't avoid questions and knew the products they were selling in the store. Their display outside is what caught my eye. I was nearby enjoying a National Historical Site, and saw the Go Karts as I drove by. I thought "So much fun." What a great place to have in the community . They have protective wear to use your Toys responsibly, and they have a Tool Department and Repair department as well. I did not make a purchase. But I do believe if I asked them , the performance and repair questions, they would have been helpful. They took pride in their store and their work. That's awesome. Very unique find! Ty for your kindness, I appreciate service like that.

Staff are friendly but not reliable. Bad at getting back to customers for parts or even to order…read moreparts. Don't waste your time or money here. Everything cheep unless they buy off ppl to resell them everything else isn't worth it. When parts break don't expect them to get replacement parts for you. They say they'll call you back and never do.

Amazing staff - friendly, helpful shopping assistance, clean store well designed for a great…read moreexperience in the city. Great convenient location too.

I passed this store on my way to lunch and wanted to visit it before heading back to Michigan and…read moreI'm glad I did. Malik was very helpful and professional during his assistance and exhibited the type of customer service I don't mind driving 3hrs for. Will be visiting again and again! Josh

I went here to test drive some motorcycles for their Triumph demo days event. Their staff was very…read morefriendly and the event was ran really well. They have a wide selection of both used and new motorcycles at pretty decent prices compared to other places. Would highly recommend.

I don't think they like to actually sell bikes. Been trying and trying to get a hold of sales…read more Unfortunately they don't seem to interested. Talked to one salesman. Gabe him my info. Said he'd call back. Never did. Now can't get a hold of anyone again

Called over and asked if I could get an oil change while I waited? "No problem, we'll squeeze ya…read morein." Stood there and watched everything with an interest in maybe DIY next time. Was I asked to wait outside or in office? Nope, we talked bikes for about an hour and these guys answered questions as if I'd paid for a class. Nice people, fair pricing, and solid professional service. Not many, if any, good bike shops around this Northside area of the city, especially one that will do the work that day. Five big stars for the guys at EPM!

I brought my Suzuki motorcycle here for its 3k mile service. Mike and his team gave great serivce,…read morewere straightforward/honest, friendly, and responsive. They tuned the bike up making it a better ride and ready for the riding season. I highly recommend coming to them for your motorcycle service/repair needs.

Dave put in a can for me. He was really informative and knowledgeable of my bike and it needs to…read moremake her fast as shit! Soon as I hit the throttle I knew immediately where my money went! Dave's a Great Guy! I will be bringing my bike to him from now on!

South Side does all the work on my families' scoots. Dave's a phone call away when we need work…read moredone, and a trailer to accommodate a pick up if necessary, and their turn around time is always prompt!

The best buying experience I have ever had. Leo is the best salesman, honest and knowledgeable…read more Ryan, the finance director makes the process so easy with the full use of email. Paperwork done in like 5 minutes. Brian is shipping knows his stuff. Had my new bike delivered here in Florida in less than 2 days...free of charge. All of them are great to talk to and do business with. Needless to say, I was skeptical at first, but Leo took numerous pictures of the new bike, video of it starting, answered my questions immediately via text. This place has their sh!t in one bag. I am one happy customer.

From the owner: Your National Online Pre-Owned Motorcycle Dealership…read moreLargest Pre-Owned Inventory In the U.S. * Pre-Owned Promise * Free Continental U.S. Delivery

I always get quality service & reliable advice how to maintain or repair my bikes. Reasonable wait…read moretimes with some potential delays due to them always being busy, but always professional and friendly. You pay for what you get, and I never have a problem paying them for custom service that is reliable. Owner Joe will literally pull up parts/issues & educate the reason why there's a problem or the cost. Other shops treat you like you're optional, they treat you like family.

Recently, my fiancé and I came to Cycle Tech with the tire on his bike. All my fiancé asked was to…read morehave the tube replaced, and nothing more. We had dropped off his tire around 11 A.M, not hearing anything for the next 5 hours from either of the two men working at the shop. We called around 4:40 P.M only to find out they were JUST going to work on my fiancé's tire, and less than ten minutes later they called my finance back, letting him know he was "missing his spline." We informed my fiancé's brother, who was paying for this (he even told the younger guy there that he wasn't paying at pickup. That someone else would be paying). He was confused, and we all went to pick up his tire. We had already found it weird neither one of the two guys working could explain shit to us. They couldn't explain over the phone or in person. The only thing they had said to my fiancé's brother was "if the wheel is like that, then the other part that connects to it should be damage as well too" (Drive Shaft) but when we had removed the wheel, we checked EVERYTHING, and it was not SHAVED DOWN the way they told us. We took the wheel at 11 A.M in good condition. Nothing was wrong. The normal wear and tear we have seen. But when we got back to the wheel, the "spline" in question was shaved off and damage. These guys half assed a job because they were irresponsible and lost track of time. They fucked up a part of the wheel needed. They mentioned buying the part from them or eBay. Don't come to this establishment. They won't own up to their mistakes. They find ways to scam and make a paycheck. And if you leave a bad review they might call you and try to guilt-trip you to take it down. Trust me. They got time to call and throw a tantrum for shit service they give. But they won't fix your bikes. They'll only mess them up instead of doing their job. As shown in the photos the Drive Shaft is perfectly fine and the other part of it is mess up (Hub Clutch) which they fucked it up.