This company is an absolute JOKE. The purest form of HIGHWAY ROBBERY!! They have ZERO compassion for their customers & offer nothing but RUDE & IGNORANT & plain DISRESPECTFUL "customer service" reps. These people are "trained" on how to deal with consumer questions & concerns, however they CHOOSE to be disgustingly rude to those who call in. I'm contacting the BBB after this last review & I will be going public to whomever I can about their corrupt practices an complete disregard to loyalty to their customers. Spend your money elsewhere & don't put yourself in an aggravating, disrespectful environment with these people. They're TRASH! I didn't even want to give this place ONE star! UPDATE: your refund policy & apology have absolutely NOTHING TO DO with the fact that your customer service reps are disgustingly RUDE & DISRESPECTFUL! How are you going to hold a job title that has CUSTOMER SERVICE in it & REFUSE to transfer said customer to a SUPERVISOR?! How is telling a customer "im not transferring you anywhere, if you want to speak to a supervisor then hang up & call back" Not only that but also give an attitude & then proceed to hang up on them!!! That is NOT customer service. That isn't even simple human compassion. That is pure IGNORANCE & LAZINESS! read more

I used them for the 1st time. It was for a local Chuck Berry tribute band. It said tix were $25 each. I bought 2. They charged me $152.78. I could have got these on Ticketmaster or anywhere else for $64 INCLUDING fees. I contacted them & was basically told too bad I hit buy. I NEVER received the tickets. Total SCAM! Contacted PayPal & they told me I was SOL because I DID get the tickets I never got. Never doing business with them again or PayPal either unless they make this right. read more

BUYER BEWARE! I purchased 5 tickets to the Ringling Brothers and Barnum Bailey Circus for February 26, 2017. They were extremely great seats at the Barclay Center, Section 19, Row 5 seats 6-10. After 150+ years, they are closing and decided to make my 3 children happy and take them to see what we all grew up remembering about going to the circus. We approach our seats come to see that there is a large group sitting in our seats. Then when we tried to validate who's seat was actually "theirs", we realized we were sold duplicate tickets. This was such an EMBARRASSING moment not only for myself but for my children to be walked off by security telling me my tickets were not authentic (paying $200.00 for the tickets). Making me feel as if I did something wrong, committed a crime and tried to pull a "fast one" as one of the seat holders said it... and much more. I immediately called Ticket City and spoke with Chris Bryant. Because it was a Sunday, they weren't able to get a hold of the seller. Almost after 10 business days, I get the credit back with no apologizes and trust me ... a letter to the CEO and its board of directors will be sent. DO NOT USE THEIR SERVICES!!!!! read more

update: No refund, no adjustment, no upgrade! Too bad, you agreed to the terms!! Nice!! Terms did not include any statement that they reserve the right to change the pricing - so much for earlybird special!! Never ever again!! Petra Carter read more

Complete and utter BS. I never received tickets for a game on May and still don't have a refund. The tickets were purchased for a specific date and it wasn't my fault the games were canceled but I am still being charged $1k for tickets to a game that never happened. No refund, and no explanation. I can't give them zero stars DO NOT DO BUSINESS WITH TICKET CITY. Update 7-09-2020: I got a "store credit" for MORE tickers for a non existent sports season. What a HUGE CROCK of BS. This us absolutely ridiculous. It's not enough that I've lost my job, but now I'm out $1000 because of these greedy bastards. Unbelievable. NEW UPDATE 07-09-2020: James from ticket city called me personally. They will refund my credit card for my purchase. I can't rave about about the personal phone call. It was huge. This is such a trying time for ALL of us, and it's awesome when a company reaches out personally. I'm still sorry we won't get to see the Rangers spank the Yankees, but there's always next year. Thanks James!! You rock!! read more

Ticketcity is a SCAM SCAM SCAM!!! Don't use them at all. They got my money for a football game and I never received my tickets. I even called and now they hang the phone on me twice!! read more

To follow-up: I did receive an email with a link to download my tickets, but not until late afternoon on Feb 6. This means I received my tickets a full 3 days after the guaranteed delivery date. Also, there was no follow up from customer service regarding the late delivery and no explanation or apology in the email as to why the tickets were put on hold. Yes, I got the tickets, but it was a hassle to find a place and pay for them to be printed while traveling to Vegas and it was highly inconvenient for me to have to track down the whereabouts of the tickets when my delivery date came and went with no tickets received. Don't buy from Ticket City. read more

Ticket City is definitely my "go to" when I need any tickets for local or away events!! It's so cool to say James is my "ticket guy ". He always comes through with the best deals! He's so prompt to my emails and calls. I always feel so confident working with James knowing I'm getting the best prices and the most secure option when getting tickets. read more

I'm updating my previous review. I initially had an issue with receiving my tickets and was scared that I had been scammed - Ticketcity came through with solid customer service and follow through, providing a full refund. Shit happens, but it is a sign of a good company when the issue is addressed quickly and with good resolution. Thank you Ticketcity and Terence! read more

I wrote a very negative review about TicketCity a few hours ago, as they would not refund my money when an event was canceled. I felt that they were purposely keeping my money in a situation that legally required refunding it. Well, they have since reached out, indicating that it slipped through the cracks somehow, was a mixup, and gave me a full refund. Revising my review accordingly. read more

Never got my tickets but was charged anyway. Customer service was of no help. Will NEVER use this company again.

DO NOT TRUST this ticket seller. I even took an extra step to call and talk directly when I orderEd tickets. I was told if the event didn't happen I'd get a refund. The tickets were for a close to home location for a stadium that won't be finished for my ticket dates. They moved it to another city so I asked for a refund. Dishonest initial ticket seller and customer service says it is their terms and conditions. What !??!! Will they give me transportation and gas, as I bought tickets with hometown location? Of course not. American Express will handle my dispute and....... the tickets even state the original location. Shameful, shady and dishonest. Don't say that I didn't warn you. : (((((( read more

SCAMERS !! Payed $4,250.79 USD on July 31,2019 for Pit tickets to Rolling Stones in Miami for end of August show never received the tickets never received a refund !! after a mouth of , Waiting... Total .....SCAMERS ! CRIMINAL BEHAVIOR ! read more

Excellent customer service! I bought a pair of tickets to the Lakers-Celtics game and, unfortunately, there was a delivery issue but Shawn, a customer relations manager, was extremely helpful, accommodating, and very quickly straightened everything out. Needless to say, I got my tickets, went to the game and had an incredible time. I'm always apprehensive of ticket resellers but after the experience I had, I have nothing but faith in them and will certainly be using them for my future event needs. Thank you Shawn and thank you Ticket City! read more

Do not order from them !!!!!! The prices are way to high with fees and they will not give you a refund under any circumstances! I was sent an email stating that ticket city is held liable for travel delays and did not want to issue a refund. The customer service is confused themselves. read more

Ticket City - Ticket Sales Near Me - Austin, Texas

I would give this company 0 stars if i could. This is a total scam. Bought tickets a month in advance, for lower level tickets to Rod Stewart for my mothers birthday. After they didn't show up for 3 weeks I called them and they informed me that they lost the tickets in the mail. I called them daily even though they said multiple times that I would recieve a call back. They said they needed to wait an hour before the show to know if they could reissue the tickets. Then when the time came they tried to issue my parents NOSE BLEED SEATS! And chose to not give us any money back when they GUARANTEED THAT THE TICKETS WOULD BE COMPARABLE. Do not use ticketcity. They gave me so much attitude after taking my money. We asked for a refund and bought tickets at the box office for cheaper. Also they had tickets on their website that were comparable 10 minutes before the concert but would not give them up. read more

We felt like we were taking a big risk when we purchased two front row tickets for a Rolling Stones concert in Mexico City. The tickets were not going cheap on any of the secondary-market sites and all the available tickets required an in-person pick up - after you'd arrived in Mexico. However - we love the Stones ... so we gave it a shot. The TicketCity team really outdid themselves. We will definitely use their service again and now have no concerns that they will deliver as promised. The TicketCity team were proactive in communicating with us, the arrangements they made to deliver the tickets went extremely smoothly and our seats at the concert were exactly as promised. It was very impressive - particularly given the price of the tickets and that it was all organized in Mexico City. Nicely done! read more

I recently got tickets to the Madonna concert in Edmonton. Most of the other ticket sites were either sold out or had outrageous ticket fees. I carefully selected TicketCity based on reviews and its BBB rating, although the bad reviews did make me nervous. Even my friend who came with me to the concert was worried. So after reading the reviews and the BBB site, I sent an email to TicketCity customer service just to confirm that the tickets I purchased were indeed mine. Customer Service reassured me so I went with that. Our seats were awesome (beside the stage) and no complaints. There were no problems! THANK YOU TicketCity and I would definitely use them again! read more

Highly recommended! Ordered last minute Derby tickets and the service was phenomenal. First, the cost of the ticket and the service fee were much lower than StubHub. The customer service on the phone was spot on. Since I purchased the tickets the day prior, I was quite nervous about the confirmation email and the pick up times. They were informative and even called me to give me an update on the status of the order. Pick up was a breeze as they had a dedicated location for the Derby. I was running late and was able to text the staff onsite with my ETA. They were super friendly on arrival. Overall, I don't think the transaction could have gone any smoother. They are an aggregator, which means they work with brokers, so instant confirmation tickets are not available. I had done some research and knew this ahead of time otherwise I think I would have freaked out that it took a few hours before getting my email confirmation, especially with such an expensive purchase. Will definitely use them again! read more

I never, never, never, NEVER write reviews. I mean, why take 20 minutes out of the finite time we have in our lives just to provide a 500 word "pat on the back" online to congratulate a business on providing exceptional customer service. I mean, isn't that their job anyway? BUT I am making an exception for Ticket City because it was one of the most simple, pleasant and quality transactions I have experienced. Let me start at the beginning... My friends and I have have a tradition of going to the Austin City Limits festival every year from Houston. This year, I decided last minute that maybe spending 72 straight hours dehydrated in the Austin heat listening to mediocre indie music would be better spent not doing that. Or at least, cutting back on the 72 hours part. I guess this is part of growing up. I wanted to switch out my 3 day pass to a one day pass. The only problem was that I decided to do this on Thursday night. The show started on Friday. Typical me.The first part was okay. I sold my three day pass using [UNNAMED NATIONAL TICKET BROKER] relatively simple and planned on buying a one day pass after that. HOWEVER, due to an impromptu Thursday night happy hour, I delayed buying my one-day pass from [UNNAMED NATIONAL TICKET BROKER]. By the time I was three IPAs in and headed to bed at midnight, I remembered that having a Friday day pass before going on Friday would probably be a good idea. By the time I got back on the [UNNAMED NATIONAL TICKET BROKER] website around 11pm on Thursday night, the one-day passes had jumped from about $97 to well over $220. F. Me. So I did what any rational Millennial would do when confronted with a challenge....Google. I browsed through a few shady links and even shadier Craiglists posts before stumbling upon Ticketcity.com, which I had never heard of before. I was skeptical, but it was clearly a professionally done website and seemed to be reliable. Having been burned too many times in the past, I went to the other option Millennials use as a resource...Wikipedia. Ticketcity had a Wikipedia page so I went with my gut and made the purchase - $91 for a Friday ACL pass before service fees, which was competitive compared to the other sites, which were probably scams anyway (BTW, anyone bitching about high services fees on other reviews can stop, seriously dudes). It was simple to purchase, paid with my credit card and hoped for the best. The only issue that I spotted is that the confirmation page clearly stated that the pass would be delivered to my address on the "DAY OF THE EVENT." Keep in mind that it's late Thursday night and I am planning on leaving early Friday morning. That could be a problem. Since it was getting close to midnight, I decided "screw it" went to bed and called them in the morning. This is where it gets better.... I dialed the number in the morning....rang twice and holy $*!&%, an actual PERSON picked up. No "please press 1 to talk to a representative" bullcrap. An actual person picked up. Well done, +1 star. I explained my concerns about the pass being delivered to my address that day when I wasn't going to be at my house that day. He informed me the pass would be waiting for me when I got into Austin that day and provided the address. The total time that I was on the phone was less than two minutes....I can dig this. Just for good measure, I also got a voicemail from their office about an hour later, to say the same thing. +1 additional star. Fast-forward three hours later, and I'm now in Austin, outside their office. I walk in expecting a line or a check-in or something that would delay me. Instead, I walk in to see a front desk with several employees that in their work spaces on the phone. One of them immediately gets up from her desk, asks me my name, takes my ID and hands me over the pass. I also got a free pen. Hey, I like pens. The total time I was in the office was less than two minutes. I was able to make over to ACL it in time to see Run the Jewels. + 1 additional star again. That's pretty damn good and I hope I get the chance to use Ticketcity again the next time I decide to be a typical, irresponsible young adult and try to do anything big like buy a day pass to a sold-out music festival last minute. I'm 97% sure it won't be the last time. They've earned my trust and future business. Well done. + ALL THE ADDITIONAL STARS. read more

I just wanted to comment to those of you that read my review then read the reply from Ticket City. They have in fact called me a number of times expressing concern and saying they want to make everyone happy. That shouldn't go unnoticed. However, their offer was not to refund the $167 they took from me. It was to give me a pair of Rangers tickets for the night that I spoke to them or the next night. Clearly these were tickets that were otherwise going to remain unsold, and were destined for the garbage. I didn't accept them but I'm guessing they were not exactly box seats. Anyway, my point is, if they truly wanted to 'bend over backward' to make things right, they would simply give me back the money they took from me, as a reputable business would. read more

One star is way too much for how horrendous this service is. Not only did I pay a ridiculous overpriced amount but I had so many issues with the ticket delivery. DO NOT PURCHASE FROM THEM! read more

Wow... what a horrible business model!! They post tickets and... pull money from your credit card/bank account BUT.. the tickets might NOT actually be available. I have purchased many tickets online as well as through storefront brokers... I have NEVER EVER come across this type of business practice. We will offer AND charge you for a product, but... it may or may not actually be available. I WILL never use this company again... stubhub is the way to go! (You might pay a few more dollars but at least you know for certain, the tickets you purchase are actually available!!) I "purchased" (because they have already pulled the $$ from my bank account) tickets 40 minutes ago and am still waiting for the tickets to be delivered electronically. When I called customer service, the rep just said, we have to verify with the seller that these tickets are still available. WHAT??!! Seriously... what business does that??!! Just beware that what you purchase might not actually be yours! The brokers I have dealt wtih have always had tickets in hand before they've ever charged me. TERRIBLE BUSINESS PRACTICE/MODEL!! (And honestly, why give this company a high rating just because the seats are great... the company has NOTHING to do with how great the seats are... this company should be rated based on their customer service and business practices.. both of which are horrible!) read more

Update: tickets were good, concert was great but definitely could've gotten the tickets cheaper elsewhere.

Complete scam artists. They will not refund my tickets from a cancelled show and the customer service department never picks up. The sales people are nice but are unable or unwilling to help. I will never do business with them again. I am filing a fraud case with my credit card company and have a case opened with the BBB. Stay away from these people! read more

I purchased tickets through Ticket City less than 24hrs ago (last night). This morning I get word that the event I purchased tickets for wasn't even happening on the date I purchased them for, and they knowingly sold me these tickets anyway. I purchased tickets for an event happening on my wife's birthday weekend (March 5th). This morning, one of the artists performing on the show called me to tell me the show is not happening until Nov 13th. Why a company would KNOWINGLY sell tikcets for an invalid date is beyond me. What makes it worse is that they REFUSED to issue a refund and simply copied and pasted "customer service" responses. I implore anyone to go with Ticket Master or direct ticket sales... Ticket City is a hack ticket seller that will sell you anything just to take your money. They have no regard for people nor do they even know the value of a Customer. This will be the first of MANY warnings I will be sharing about this company, it's practices and so called policies. read more

10 hours before a concert, still no tickets. They can give me tickets from another seller, as it's general admission. So I'm still in limbo. Do I buy more tickets from elsewhere? Are they going to come through? Customer service has been beyond UN helpful. read more

Purchased tickets early in July for a show that was in November. That's 4 months in advance of the show. No tickets were ever sent and I never got to see the show. I get an email stating that my tickets will be delivered a week before the show. Then a few days before the show I get another email stating that the tickets will be delivered the day before the show. Then I get a call from them the day before the show and they tell me that they cannot get the tickets because the show is sold out. Tickets were supposed to be sent express overnight shipping and it cost $25 for that service. Their service charge for obtaining the tickets was $45. So thats $70 extra above the cost of the ticket price. They said they will issue a refund and give me a $40 credit towards future purchases. The credit is only good for 6 months. I will not even bother cashing in this credit or trying to buy tickets from them. Read the other reviews. They aren't wrong!!! read more

BUYER BEWARE!!! We live in N CA and were going to be in Austin for the MotoGP and wanted to attend. My husband jumped on the COTA website and picked his seats and was transferred to another website to complete the purchase. Before we left for Austin, he contacted TicketCity for the tickets and they said they'd be mailed to us in Oct (it was April..) before the US Grand Prix race. WHAT? He didn't purchase tickets for that race. He contacted them and asked them to either reverse the charge or give him credit to the MotoGP and they refused. Looking at the other reviews I can see they have a history of this type of thing and need to be reported to the better business bureau, which I think I will do right now. UPDATE 8/2018 I contacted Shannon at the email she listed on her reply to tell her yes, indeed we did purchase through Ticket City and she said to just send her the documentation and she'd take care of it for me. WOW! I got her the documentation and she verified some things and said it was good to go. The customer support said they were still showing that we had not stopped our credit card dispute so they couldn't process the refund. I made sure the dispute was dropped and sent them the info. They sent a check, but before it reached me, Shannon emailed with the following: I received notification this morning that Citi won the chargeback and has given the funds back to you. We had a check sent out last week, but this check has been stopped + voided. Just wanted to send that over so you knew the check is no longer valid. Sorry for all of the confusion - Shannon McKinley Director of PR/Communications TicketCity p: 512-721-1124 | e: shannon@ticketcity.com Oh my gosh, these folks not only will not give me the tickets, but they tricked me into dropping the dispute. What a bunch of thieves. read more

Beware of this ticket site. They have a most unprofessional and unethical business practice. Failure to return calls, making offers that they don't follow through. They have become rude and arrogant on the phone. I would not recommend them at all and will be notifying everyone I know of the drastic change in their business operations from previous years A search of the internet will reveal some interesting unethical charges in the State of Texas read more

Ticket city promised and guaranteed tickets and charged our visa card and gave us our order no. And would send confirmation no. To our email. We called why we did not get the confirmation in our email and they told us that the email was incorrect and the order was canceled. Very unhappy about the order with ticket city. read more

Prior to this experience I would have provided 5-stars. I purchased a pair of tickets at 4:45pm/24 July 2019 to the Las Vegas vs El Paso baseball game set to start at 7:05pm. I didn't receive the link to download my tickets. I reached out to TC several times online prior to the game. Finally my wife and I figured there was a delay in receiving the link and proceeded to the game. I called TC as we were walking to the stadium and after being on hold for 10 mins I spoke with Veronique. We made it to the security line and Veronique asked me to check my email for the link - got it...at 7:06pm (game already started). Hung up the phone, went through security, and proceeded to the Ticket checkers who use an IR-scanner. I opened the link on my phone and the ticket checker refused the tickets because they were 3 weeks old (July 3rd game). We were refused entry and I called TC again while standing outside the venue. After 20-plus mins of being on hold and speaking with several Customer Service reps who passed me off to the next, I ended up speaking with Shawna (Customer Resolution rep). Shawna was very understanding and offered a second set of tickets to the game, but we declined given it was 8:23pm, almost 90mins after the game started. Shawna instructed me to contact a TC manager the follow day with an email (hello@ticketcity.com) with all the details and screenshots of tickets and conversations. I did as instructed and without delay because we were hoping to maybe catch the final home game the next night. Second and final response from TC customer service, and I have no idea if a manager reviewed the hiccup, stated that I did in fact receive a link to the tickets. Sure I did, but they were for a game held three weeks prior. I asked for a refund which was denied. The money is not the issue. The issue is having trust and faith in an honestly brokered agreement btw a business that has relative anonymity and a customer that was violated by the business. I provided my Visa number to TicketCity without hesitation, as I had in the past with great success, and this time I was taken to the carpet. As a career USMIL veteran and federal agent, we have a saying; "you are only as good as your last operation." You can spend your entire career doing great things and being highly successful, and it only takes one operation to undue a career of good. This applies to businesses, TicketCity included. One "stay-behind" possible solution is to mandate "Read-Receipt" or "Message Delivered" confirmations with every order. This is an automated feature created as an embedded part of the business transaction. TicketCity, you already have a confirmation of order process in place (I always receive one). The link transfer process must be incorporated directly into the order confirmation process, not by sending 1-2 additional emails which provides instructions, links, etc. This is a convoluted process. Here it is: Customer orders with payment, customer receives confirmation of purchase with an embedded link - "DOWNLOAD YOUR TICKETS HERE." Anyway, entirely too many man-hours chasing a pair of $70 tickets. Vivid Seats, TicketMaster, and others now have my business. read more

My first experience with Ticket City was when I was in highschool back in 1991. UT was coming to the Erwin Center on their Achtung Baby tour and since I had missed their Joshua Tree tour I was determined to see them. Apparently eveyone else in Austin was determined to see them as well because it sold out immediately. That's when I found Randy Cohen and Ticket City. He was a one man shop at that time and he met me with tickets in hand and a fair price. I have dealt with Ticket City ever since that day for all of my ticket needs and that level of customer service has not changed at all. They still deliver on all levels and I highly recommend going through Ticket City for any and all of your ticket needs. It's a good thing to see a hometown business make it big and still remain such a pleasure to deal with. Support local business...support Ticket City! read more

Was an easy experience for my last several events that I worked with them for. Got the event we were wanting to attend and the tickets arrived super fast. The person I always work with there is awesome and se always takes care of me. read more

If I could give this company a 0 I would. TicketCity does not reserve you tickets when you're checking out. So when you put in your payment details and think you're going to checkout the checkout page will return blank. When you reach out to a customer service agent whether it be through live chat or over the phone they don't help you. Basically, they have this "you snooze you lose" attitude. But they will offer you a 10% off coupon code randomly but when you ask for a coupon code thats a little better they're unable to help. This company has the worst customer service. Their agents direct you to different departments rather than being the voice for you to get you help. You basically tried to upsell me worst seats than I was offered and didn't try to help me get closer to the amount I paid to keep my business. read more

Bought tickets to an event and it was rescheduled. Instead of getting help I was told tough luck and now I am out $800. This comes on top of a ridiculous service charge that is not applied towards any type of customer service. Not worth the extra $144 when it is literally the same as buying direct but with the fee read more

IF I could give them a "zero" or lower rating , I certainly would do so. I am absolutely disgusted with TicketCity and will NEVER purchase another ticket through this disreputable outfit. In the fall of 2019, I purchased a VIP Parking Ticket to a Steely Dan concert in Atlanta that was originally to be held in June 2020...then of course it was "rescheduled" due to COVID for July 2021. I received a notice from Ticket Master offering me the opportunity to receive a refund for my actual concert seating tickets...and they promptly refunded my money. Kudos to Ticket Master...what a great reputable company! Then since I was not going to attend the rescheduled event, I asked TicketCity for a refund for a VERY expensive VIP Parking Pass (well over $100) and they hid behind their legal jargon stating that there would be NO REFUND for a "rescheduled" event. Now today, I receive another notice from TicketCity stating that the Steely Dan concert has been "rescheduled" for June of 2022 and that not to worry because my Parking Ticket would still be honored. Well, by then TicketCity will have had my money for 2 1/2 years BEFORE I can even get an opportunity to have it in hand and actually attempt to sell it to someone. I am older with many health issues and cannot risk going to a concert...and JUST WANT MY MONEY BACK!!! Things change, like this damn Pandemic rearing its head. I am going to go to as many forums as I possibly can find out there to let everyone know NOT to do business with this disreputable company!!! AVOID them at all costs...they will find a way to hold on to YOUR money and NOT EVER refund it if they can find an excuse to do so. read more

Tickets listed as AA seats and received tickets in Row G. Their disclaimer is that the seats are within range and cannot be guaranteed. Very unclear and misleading. I would not recommend Ticket City. Buyer beware read more

I love TicketCity! The personal care that i get from their reps is the may reason I'll only get my tickets from them. Plus their prices and seat selection is unmatched. read more

This was some of the worst customer service ive dealt with. I ordered tickets 3 months back and they never showed and we wanted hard tickets to hold on to. They wont resolve the matter or refunded us want we needed. I will never buy from them again and highly recommend that anyone else does either. read more