Don't use ticket city! Use craigslist or stubhub instead. These guys are just middle men who create run around. We were told to go pick up our tickets at a random bar (???) after calling them three times to confirm they were going to be sent overnight mail (you should never have to micromanage a retail process). Save a headache and potentially fake scheme and use an actual ticket company. Not worth saving the perceived $20! read more

Disappointed! Lost tickets tried to get new printed took till evening of the eve of the event to tell us they could not issue new ones because the original owner of the tickets couldn't be bothered by our insignificant amount of only 11 tickets! Guess what people this is significant for my family who honors their fathers memory every August 3 rd with the Cubbies! All you accomplished was 11 disappointed customers and a hole in our pockets... we bought another 11 tickets though StubHub....TicketCity never again for these cub fans! read more

I will not be using ticket city again for my ticket purchases. I purchased two tickets in March for a concert in May. My sister and I arrived at the venue and our tickets were scanned but upon arriving to our seats we find that there are people sitting in them. We were escorted to the box office and our tickets were voided. I had to purchase two new tickets to be able to stay. Funny thing is the other two people purchased the tickets through y'all as well. read more

Terrible experience. The way this company is set up and the way they do business sucks. Avoid them unless they are your last resort. Saying that they were unhelpful would be an understatement, and they blame everything on "company policy". I was charged over double ticket face value and had to jump through hoops just to finally get my tickets. They do not have a return or cancellation policy but do not make that clear until you've already purchased. Absolutely CANNOT get anyone to answer the phone after you've given your credit card number. The number prompts for options does not even work. Press 1 or 3 and it just repeats itself. I actually had to pull up images of ticket city's trucks on google and call the number on the side of the truck in the picture to even get a voice prompt that sent me to a farmed out operator that I had to TEXT with. The worst part about the whole experience was that they sell products that they don't even have on hand. They always said "we can't give you a refund due to company policy but we can't get you the tickets either because we don't have them". My mind felt like exploding. I literally abhor this company and will NEVER EVER do business with them again. Tanks for reading and I hope this helps. read more

Purchased tickets for the Miami Open last night and the seats pictured with the circle on the seating map were NOT the actual exact tickets I received electronically. I will now try and rectify the situation--but this aggravation alone tells me I have chosen poorly by ignoring the negative reviews. When you see a circle clearly indicating a seat that doesn't match with what you got--I think you have every right to ONE STAR them! Maybe they will correct the issue --but either way--my time and energy is now being wasted thanks to misleading seating map indicators.! Shameful! read more

I must say, the customer service follow up from Ticket City was unbelievably diligent and sincere. I connected with Shannon, who went out of her way to figure out what went wrong and fix it all within a span of a day. Truly one of the best customer service experiences I've ever had. I will definitely be using Ticket City in the future, because I know they will ensure a perfect transaction and happy customer. read more

This vendor is total bs. I purchased tickets to a basketball game, received confirmation and they charged my credit card. Two weeks later they cancelled my order or they would downgrade me to upper level. Their fees are also outrageous. DO NOT do business with these people! I also have not gotten my credit card credited for the tickets They cancelled! I do not believe this is a legitimate company. Big fat zero read more

We ordered tickets thru the site, they were awesome tickets were email within minutes and the tickets were awesome, great atmosphere for game. read more

If I could give zero, I would. They say instant tickets, but they are not. After you get them, you still have to print them out and they aren't recognized by the actual venue so don't plan on any help there. We ended up buying additional tickets because there were no ticket printing places open on Sunday and/or with a functioning printer. When I called customer service 'nothing I can do.' For tickets over 100, I would expect more. read more

Horrible company you cannot get a hold of a person to talk to about your order everything is automated never gain.

I was very disappointed with this company's ability to get my tickets for Coachella week one in time.I bought them 4 months in advance and didn't get them before I left.After hours on the phone with some very rude and disrespectful people telling me it's not there problem because the date the tickets would send out is the day before the festival wtf kinda bs is that.i tried asking them questions and after talking to about 6 rude people who just gave me attitude I found a supervisor that was able to help.He was nice enough to contact the seller and see what was going on while monitoring the situation which was the only bright spot in this review.I had to leave without my tickets and take an Uber to a random postal annex in Palm Springs because they couldn't get me my tickets on time which is ridiculous.My friends had to go in without me and it was a hassle to deal with this company worst service and customer service I've ever dealt with.Paid tons of money for very bad and slow delivery,delivery was an absolute mess,and all the employees at the call center are rude as hell when u spend over 2 k I expect some nice people not some a hole.overall I highly recommend you never use this company unless u wanna spend a ton of money for anxiety and late ticket delivery worst ticket seller ever hands down. read more

Had the chance to do business with ticket city again .. this time the stakes were a little higher . Chris rock and Dave Chappell in one building. I purchased the tickets a month or two in advance and of course like most ppl I read the reviews so of course the anxiety does kick it until I actually get there. So I printed the tickets out with no problems. On the day it self Aug 6 . I had ZERO issues getting in and no one claiming that I was in their seats . . The show was the greats I've been to and of course I hope we do business again soon .. thanks ticket city for coming thru read more

Ticket City - Epic night - Ticket Sales Near Me - Austin, Texas

I spoke with Shana in customer support and she was an amazing help! Very happy with the communication and the process of receiving the tickets. I'll be purchasing from ticket city again. read more

Found an order of Yankee vs Astro tickets on my Seat Geek account. I never placed the order. Seat Geek says they are just a middle man to Ticket City. Ticket City says order is legit and I'm stuck with $680 worth of Yankee tickets. Now dealing with credit card company fraud dept. read more

Thank you so much to Trey for making purchasing tickets so easy. He was responsive, found us a GREAT price and helped us to make a lasting memory. We will continue to use Ticketcity for all of our entertainment needs! read more

Ticketcity came through for Raider Nation! Purchased tickets to MNF in MX city for a good price & reasonable fees. Shipped quickly & customer service was superb! Highly recommend, will use again. read more

June 28th 2019 i went online to The Hult Center in Eugene Oregon to purchase tickets for the April 19th performance of Les Miserables. I searched for the higher priced tickets so we would have prime seating. I selected two seats front row center for $225 each and placed my order. Fast forward to 11/26/19 and my tickets are emailed to me and you can imagine my surprise to discover that i had been bumped back about 30 rows. I contacted TicketCity Customer Service and was told by the agent of a disclosure stating that my seats could be changed within the same section. After several minutes of frustration and no resolve i contacted the Hult Center direct. I was informed by them that Ticket City actually changed my email address in the system and had my premium tickets emailed to them. TicketCity then replaced my tickets with the non premium seats i now have in hand. Worse yet i paid $225 per ticket for $88 seats OUCH! Burned, Taken advantage of and ripped off are just a few of the things that describe my feelings. Astonishing is that a company can actually get away with it.I take some responsibility for not being more careful and whats more hurtful is that it was a Christmas gift and one that is now lined with disappointment. Run for your life! Call it whatever you want.. i call it stealing plain and simple. Feeling cheated Jim Bacigalupi read more

Part 1 This is my first Super Bowl Experience and obviously finding tickets were a premium and stressful to find the right seat at the right price while prices were climbing. I purchase almost all my secondary market tickets from Stubhub and try to avoid Ticketmaster as much as possible. Hidden service fees are the biggest annoyance in trying to buy tickets but I was happy with my price at Ticket City to Find a Zoned Lower corner Seat for under $3500. However I really was stressed that I could not pickup tickets until the day of the game and I did not know where the seats were but, I trusted TicketCity and found it semi convenient that I would pickup the tickets on gameday near the stadium. So, Saturday the day before the Super Bowl I get a call saying I need to pick up the ticket in Scottsdale that day and that the original gameday pickup location is not happening. This is semi upsetting because I didn't have a car and already was in downtown PHX and had plans most of the day with friends. So, I had to UBER to Scottsdale and pickup the ticket. Ryan was pleasant to deal with but, it sucked having to spend $40 on Uber rides to go pickup the ticket and then go back to PHX. But the actual issue when I looked up the seating chart on the ride back is that my seat was not a lower corner that I paid for but an Endzone seat which I could of got much cheaper during the time of purchase. I fully know that tickets were hard to get for the game and I can't return the ticket because I would not have a backup option. So, that really sucked. In the End did I get a ticket and got into the game, YES! Fully knowing that people that used other companies got nothing. Was it the seat I was hoping for when I purchased? NO! Did I like the way the ticket pickup was handled? Not at all Part 2 I wrote the initial section before I went to bed the other night and also wrote that review for his company website feedback I received. So, when I wake up the next day I have 2 missed calls, a text and an email from the CEO of TicketCity Randy Cohen. I initially thought it could not be real and had to Google his name to see if it was a scam or something. So, while I am still trying to wake up that morning I call him back since it seemed really strange to get those messages. Well 1. This dude has a ton of energy and I thought I was talking to a recording for a second because the guy talked non stop for 5 minutes after he answered. 2. He was genuinely interested in resolving my situation and making sure I was happy with my experience. I totally understand the situation TicketCity faced with the Super Bowl because I met at least 20 fans that bought tickets from unknown ticket dealers and didn't get into the game. So, I understood the problems his company faced with the ticket scarcity and not being able to get the zoned ticket I ordered in the exact spot. 1. He immediately refunded me my $40 Uber rides without even asking for the receipts. 2. He said he was going to give me some type of credit or gift card to address the seat issues but, really to give his company a second chance. 3. He wanted to do something special for me since he knows that I do a lot of solo adventure seeking and that I was planning to go to Austin sometime this year or next. He offered if I happened to be in Austin, stay with him if I chose , hang out, get some BBQ or see a ballgame if I wanted. Which really was quite amazing to hear this personal touch in trying to make a customer happy. I worked for Nordstrom for 5 years and I always felt that was the last company that still truly cared about customer service and going above and beyond. (just Google the Nordstrom Urban Legend Alaskan tire story) So of course I am going to take him up on the offer. At no time did he ask me to change my 3 star rating of TicketCity to 5 stars he was only focused on making sure he could make up my bad experience and I truly appreciated it. read more

I have had two great experiences so far with this company. Both involved buying tickets for birthday gifts for my daughters. In once instance the tickets were electronic through the "Flash" system, and this time they will be paper tickets. Each time, I have ordered on line and then had follow up discussions with Ticket City staff members. Every staff member I've spoken with has been professional and executed their job well. I'll use Ticket City again! read more

Ticket City is an Austin original! They always have access to the events I'm looking for and they provide great customer service!

Great experience. Needed hard-to-find show tickets and found them at TicketCity. Pricing was straightforward, checkout was easy, and pickup was a breeze. These are my new go-to guys! Thanks TicketCity. read more

Love! Love! Love! After experiencing a glitch on their website, picked up the phone and called customer service. Someone picked up instantly (wish I got his name). Customer service was knowledgeable, friendly and very responsive. I was able to get football tickets for the upcoming season. Don't be thrown off by the price on the ticket vs what you paid for them, remember this is a resale site, people are selling their tickets to make a profit. But overall, its still really good prices for great seats and the service charge is cheaper than other sites! read more

3rd time using TicketCity. I always get a great price fast delivery. TicketCity is where I go for my UCLA tickets!!

I purchased tickets to an upcoming event however I need to see about changing the date from Saturday to Sunday. I want the same seats and everything but I can't get anyone on the phone. I keep getting the automated service and the chat live feature is automated as well. This sucks and is poor service. I don't want my money back I just want a different date so my daughter can attend her friend's birthday party that is now on that Saturday. I will never use them again because if I need help there is no one to call. read more

Since Ticket City gave me double my investment and more, I wanted to leave another set of five stars and a special thank you to Laura. She was the one who responded and pointed me in the right direction. Genuinely grateful for this experience and looking forward to October. read more

I bought tickets for an event and they guaranteed seating within a zone. Contacted customer service twice as the seats were well outside the zone that I paid for. They blamed the seller and did not offer comparable seats or upgraded seats as per their policy. Refused to refund the tickets as well as per their 100% money back guaranteed. Will be disputing the claim with my credit card. read more

TicketCity is my "go to" broker for tickets. I've used them for concerts, bowl games, pro football games and the Kentucky Derby. You name it and they will have an expert on staff to assist with whatever venue I am looking for. We had a "bucket list" to go the the Derby and they hooked me right up - 6 tickets to both the Oaks and Derby plus parking. It was an amazing experience, thanks to TicketCity. Honestly, I don't even look anywhere else because of the service they provide. Thanks so much to the entire staff! read more

I ordered tickets for the World Series in Chicago. The purchase was confirmed. However, I then received a call stating that the price was an error and they would need to cancel my order. Honestly - this is not why I'm writing. I knew the price was probably too good to be true. For my trouble, I was tranferred to a supervisor and told I would be offered tickets "at cost". Seems fair. However, the supervisor tried to sell me 2 bleacher seats for a total of $9k! I've been watching the market carefully - and that is about $2k more than tickets available on Ticket City's own site! Really? Sorry I'm not as stupid as you would have liked me to be. Show your customers more respect. I'll take my business elsewhere. read more

Shortly after learning of our negative experience we received a call from a CS Manager Sean who was alerted of our cancellation fiasco. To my surprise Ticket City made the situation right by producing tickets near the section of our original purchase. read more

I have a mixed review about this website. I had purchased tickets for a bluejays game recently. Then I read the reviews and panicked as i realized if they did not have the tickets, i would be paying them around +$400 for a credit to their website. I called them, as i did not receive a confirmation email and was very worried after half an hour had passed. they told me that the bad news was, i did not receive the confirmation as those tickets were not available. however because i was on the phone, they were able to offer me better seats (not THAT much better, maybe two rows down from the original seats) for the same price. pro: i got better seats, and truly appreciate that. getting into the game went smoothly. con: if i hadnt called in, this wouldnt have happened. and spending +400 on a website for a credit is unacceptable. they should offer a refund, especially if the purchase was for a specified seat. HUGE CON: the price for the tickets were listed on the print out. I paid +400, for two $50 seats. honestly, save your money. if they dont guarantee the seat you want, or give you a refund, for the ridiculous amount you pay, its will be such a waste. read more

I am an old guy (63) and always concern about doing business on the internet or by phone. However, in this case, I talked to an individual name Carter by phone. He was very friendly, patience, and very professional. I purchased $7,000.00 in Dallas Cowboy tickets. I felt very comfortable during the whole transaction. I received my tickets on schedule and ready for the game. I highly recommend them. Edward read more

I would tell everyone do not use this company if they have tickets find them somewhere else, sent the wrong tickets then tried to blame Seatgeak then tried to blow me off with some fake bs about investigating even after i sent them pictures to confirm what seats i bought To top it off would not correct the situation worst place to ever get tickets if you want to be screwed if they issue the wrong tickets go here if not there are better places to get tickets. read more

I thought I was reasonably intelligent- but paid for this lesson! paid over double at this site (TICKETCITY) rather than Ticketmaster. No refunds no cancellations. Please learn from my mistake- read more

STOOOPPPP!!!!! DON'T BUY TICKETS FROM THIS COMPANY!! I purchased my tickets last night for the dodger vs giants game at AT&T Park for tonight's game, i was so excited because i had scored some awesome seats for a low amount money. I woke up this morning, only to find out that my awesome ticket order was rejected last night. Apparently someone beat me to the punch and bought the tickets first. they should have some sort of pop up saying these tickets already have been sold before my payment goes through kind of like Stub Hub!!! Any who my account was charged for the tickets anyways, which is Stupid! why would you charge me for tickets that have already been sold?!!? I will never order anything off this company again!! first time trying ticketcity and last! stub hub is the way to go. The pending amount for the tickets wont be available for a couple of days. Horrible Business! i should have looked on yelp before buying my ticket from ticket city!! Unfortunately i gotta give them a star :/ read more

This business had excellent communication. I had a blip in my order that occurred outside of their control - I blamed them at first and gave them a bad review, but they made it up to me bigtime & went out of their way to make it right. Basically one of their resellers double-sold or otherwise dropped the ball on ticket delivery. TicketCity, however, worked it out with me in a way that worked out perfectly. No hard feelings here. And they were great about returning calls and emails. read more

After a big mix up with purchasing tickets I had someone help me majorly to get new tickets for a football game! He was very friendly and helpful! So happy my nephew and I can enjoy our game! read more

They charged me $100 over what the quoted on the phone and the manager still has not called me back to get it resolved. Do NOT use them!

Bought concert tickets. We were guaranteed (in writing) that the seats were next to each other. Showed up, only to find out that the two seats were separated by a huge aisle. Company would not give us a credit or refund. Beware, this is a very shady operation! read more

HORRIBLE!!!!! TicketCity, I am so disappointed in your lack of customer service. After reading mixed reviews online about TicketCity, I decided to call the customer service line before buying tickets to a sports game. While I was speaking, the agent cut me off/talked over me multiple times, had a negative attitude, and to top it off, he hung up the phone before I finished speaking. I can't believe I was treated this way! I gladly spent my money at another ticket company that was so incredibly helpful and kind. NEVER WILL I CONSIDER TICKETCITY EVER AGAIN!!!! read more

We purchased tickets for the Broncos vs Chargers game for December 1st. When we got to the game we were told the tickets were fraudulent and were not let in. It was my 10 year old son's birthday and he was devastated. When we called TicketCity we were told that we were sent a separate email with a barcode that would allow us in but there was no email to be found. Customer service is so unhelpful. $250 down the drain. There is nothing being done to compensate this. Pure clownery. read more