The staff is very rude. Eye check up done in 2 minutes. Asking questions is considered as an…read moreattitude problem.

Honesty , quality and integrity Should be the most important things in any business but I can't say…read morethat about this business. My wife and I went to this optometrist to get full-time glasses for myself and reading glasses for my wife. My wife had a problem with the lens that Dr Niro prescribed for her left eye. Her vision was blurry and she also had double vision so we went back to see Dr. Nero and he wasn't in , so we saw the assistant and the assistant was very helpful in trying to adjust the glasses but was unsuccessful in helping her with her vision issue . The assistant was going to see Dr. Nero tell him about the problem that my wife was having and Dr. Nero called us at our home and told us that there's nothing he can do and he said that he cannot Write two different prescriptions for the same pair of glasses , that she could only have one eye that can see perfectly and there's nothing he could do for the other eye. Come to find out he's a liar. We researched the issue through multiple optometrists and found that you can absolutely have a different prescription for each eye . I can't now and will never recommend this optometrist to anybody for anything , as a matter of fact, if I could give him negative 5 stars I would . We will most likely have to take legal action to get what we paid for and that is a very sad situation!

Dr. Acton is very unprofessional, condescending, and rude to colleagues calling to clarify patient…read moreinformation. I would not recommend patients or anyone I know to his practice.

Rude. On multiple occasions when I've called with simple requests, the person whom I've dealt with…read moreon the phone is insulting and rude.

I would not recommend them to anyone. I learned the hard way that they are not transparent about…read moreerrors made at the lab on sunglasses I bought. Mine were sent back to the lab 3 times. Unacceptable for what I spent for them. They are selling subpar glasses for top dollar and giving subpar service. The representative out of the Concord store called me one time and left a message as my concerns were relayed to him. He never called me back. The customer service is severely lacking. Go somewhere else.

Our family of four has been going there for years and we've always had a great experience. Recently…read moreour 10 year old son told us he was having trouble seeing the board in class. We were able to get in for an exam quickly and his new glasses arrived within a few days. He's much happier now and the service we've received afterwards (broke them 48 hours in) has been nothing short of exceptional.

Gateway vision is awesome. Friendly, professional and kind. Made sure I understood my insurance. On…read moretime and just a wonderful group of people.

Dr. Hunter and her team are extremely friendly, kind, and professional. They use modern equipment,…read moreexplain the exam tests and are open to answer questions as well as easy to talk to. They offered ways to maximize insurance coverage. I felt like I had a personal stylist assisting me with selecting perfect frames for me.

I haven't used the ophthalmology side of the house yet, but the eye wear sales and service side is…read moreexcellent, especially if like me you prefer that rather finicky Silhouette brand.

All I wanted was an eye exam. Made to wait and next time if I wait more than 10 minutes I'll walk…read moreout maybe they'll be better next time and with other people...very unprofessional Patient have a right to refuse and request certain exam test...not a bunch unnecessary test so they can charge extra?

I was booked for an 815 am appointment. There are also 6 more people waiting in their cars to…read moreget into their exams. Very irresponsible for this placeto overbook I am called into office at 845 but had to wait to see dr another 30 minutes

Stopped there while I was in the neighborhood because the lens on my glasses popped out. Was told…read morethat they do not repair glasses that were not made there. I explained I was not from the area and was told "Sorry, that's our policy." There was no one in the office at the time. I drove across town to Dr Wesson's office and they were happy to repair them quickly for no charge.