Great experience! Great service! I purchased a necklace from Tiffany's for my daughter's birthday and made the purchase online for store pickup. It was very easy. But I purchased the wrong length chain. It was no problem to exchange my purchase for the right size chain. The necklace is beautiful and my daughter is thrilled! read more

I adore this store. Service is always so good and friendly. If only it wasn't so expensive... I headed in for a specific necklace, and they showed me several different but close styles, and these are so classic and identifiable I couldn't resist making that splurge. And it's so worth it, making me feel special every time I wear it, and people notice and comment on it. read more

Tiffany & Co - Taking care of myself - Jewelry Near Me - Cincinnati, Ohio

My husband started visiting Tiffany's a few years back and worked with Diana. If not for Diana's amazing customer service I'm sure he could have could elsewhere to shop for special gifts. Time and time again Diana's personal touch has made walking into Tiffany's feel like a special experience. From birthdays, anniversary, graduation, Valentines and special preview events. I have had a "meh" experience previously when picking up a tie for my husband a few years ago, but that was my lesson...always have your person that you enjoy working with. Thanks Diana for being our families favorite at Tiffany's. read more

Will charge exorbitant repair prices even when something realistically should be under warranty. Was charged $140+ to repair earrings that became unglued that were 6 months old. Caveat emptor read more

Went into the new Tiffany store located in the Kenwood mall and I was pleasantly surprised. Of course the store is beautiful and I love all of their jewelry but their customer service is what really mattered to me. I'm a young girl and I'm often treated as if I am not worth the time because I will not spend the money they want, but when I went into Tiffany last night I was treated with absolute respect and helped to fulfill my order by a very nice lady. I even had to call today to follow up on my order and yet another super nice lady answered the phone and I am happy to say this because at their old location it was not the same. Hopefully this continues and everyone can have a great experience here. read more

Attention to detail goes a long way! While visiting from Houston decided to stop by Tiffany's, bought a mini double heart tag necklace. We opened the box and the necklace has multiple knots. The salesperson was rude, rushed and very unprofessional not the kind of service expected from Tiffany & Co. Mr Neller never showed the necklace before boxing it however, it's Tiffany's so you shouldn't have to babysit!! Moral of the story is shop at David Yurman... read more

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I've gotten two sterling silver rings and love the quality. I have to agree with some of the reviews on the blue bags/box, love it! The first time I saw the blue box from my husband, you instantly know it is from Tiffany's! read more

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The jewelry here is the best you'll ever come across. The items will last basically forever and they look amazing. I have several pieces of Tiffany jewelry and have bought many pieces of Tiffany jewelry as gifts. The location is prime and fairly easy to get to. So why the low rating? Straight up rude, terrible customer service. So I'm not a 40-something, downtown working, dude looking to go in there and drop thousands of dollars on something. I am however, someone that walks into the store for a reason. I research my purchase online then go into the store to get it. I'm obviously going to buy something but the staff here doesn't seem to bat an eyelash at my arrival. This place is pretty big and I usually circle the place at least twice before I physically seek out someone to help me find the item I already know I'm going to buy. The employees here actually seem to run away from me like ants under a magnifying glass when I attempt to walk up to them. It's just an overall uncomfortable experience. The last few times it's been the same person who came up to help me, and honestly the only person in the store who seemed like a pleasant person to be around. If they earn commission I'm glad this person got mine because she's the only one that ever seems interested in helping me. I get it. You have young people that walk into this store all the time goofing around, not serious about buying stuff, or even looking to steal something. I understand the stereotype of "young people". But at least have the decency to ask me if I need any help and don't run away from me and give me the stank eye. I absolutely love the product here, but unfortunately not the service. read more

I see from the other reviews here, my experience is not unique. This location is poorly run with rude and uncaring staff. I would like to give feedback on the new store in Cincinnati, Ohio at the Kenwood Towne Center. I have been to many of your stores across the US and purchased many items for my wife. I have never seen such a poorly run store in my life. I would recommend someone observe how these people treat your customers. I have been multiple times for purchases and repairs and my experience has been poor each time. One person stands out as the worst. There is a tall older man with white hair that is so bad I will not return to this store ever and I probably not shop the brand any more. He may be a manager, but I find him condescending and rude. The first time we had him, we could tell he was watching the door as he waited on us. Once he found out I was looking for less than $700, I couldn't get his attention. Once he saw a new customer walk in (who was dressed very fancy) he actually walked away and had someone else wait on us. He only came back to ring us out and make sure he got his commission. The young lady who took over for him was obviously embarrassed and tried her best to smile. Im sure she realized she was not getting any commission on her time while he took the new customer. Besides him, I have had many pieces cleaned and repaired. I have NEVER received one call back letting me know the jewelry was ready. After I complained I was told I just have to stop up to see if they are in since no one answers the phone during the day. This place is dismal to say the least. I know you are proud of the brand and that it stands for quality. This store is damaging the Tiffany brand every day it is open. Response to manager: Thank you for your response. It is disappointing that I work right across the street from Kenwood Towne Center and I cannot use your location under these circumstances. Quality of customer care should never be tied to the dollar value of the purchase. In my experience, this is the standard operating procedure at your location. I hope you are able to change this moving forward as this has cost you and Tiffany's a long term customer. I will not return to your location or the Tiffany brand based on how your staff made me and my wife feel. read more

I wish I could give zero stars, but since that is not an option they received an one. My husband and I went into the store and wasn't greeted by anyone. The staff weren't working with other customers or anything. They didn't even acknowledge our presence. We walked by at least 3 reps and absolutely nothing. No eye contact, or an hello, or anything. read more

I hate to be one to follow suit but the service here is really bad. We came down from Fairfield to get a Valentines Day gift. I was greeted promptly while hubby was parking and told the salesperson for what I was looking. He was very scattered and not very organized. I had a couple things in mind and he was all over the place. I was looking for a ring and I wanted to try it on IN MY CORRECT SIZE and buy it there. NOT wanting to wait for it to be shipped to the house. He was annoyed that I wanted to try on the rings before choosing and his attitude was very obvious. My hubby finally met me in the store and the sales person had left a ring out on the counter on one of their presentation pads on the other side of the room. I chose a ring from the other side of the room in one of those cases but returned to the one side where I was before. Where that ring that was left out was located. The salesperson came back over and looked at me and asked me where that ring came from. I explained to him that he had left it out and I was showing it to my husband as one I had tried on. The salesman looked at me and seriously said, "im so glad it and you are still here" while scurrying to put the ring back in the case. Like I was going to stick it in my pocket and steal it from the store. My hubby and I looked at each other, shocked. We paid for the ring I chose and left. I want to say ive bought many silver pieces from this store and I can definitely say I will not be back again to this place. I can say I WILL go to Tiffanys in Columbus before I will buy from this one again. Ive been in Tiffany stores all the way across the United States and ive never experienced this type of behavior from a salesperson. Seeing some of the reviews from others on this store leads me to believe that this isnt an isolated incident. read more

I mean what is there not to like?? It's Tiffany's! I absolutely love coming here. The staff is very helpful and they know their product well. I had to get a charm added to my bracelet and they sent it off to NY to be sautered on. It returned to me within 3 weeks! read more

I had a necklace lengthened by the Tiffany & Co service and repair desk. The service desk can be found by going to the back of the store and up the stairs. When I dropped my piece of jewelry off I was disappointed that they said it would take 3 weeks. But after only 2 weeks I received a phone call and a letter in the mail notifying me that my necklace was ready for pick up. It came back perfect and shiny again too! read more

Ladies, it's a color box. Would you rather have a 2ct brilliant cut in a brown box or a .25 in a blue? I know it ruins the mood, but since de Beers we are all betrothed to LOVE THE COLOR -- meh it's a ring. It's Robin's Egg, in case there are any knock off makers. I bought the one sterling men's ring (yes I know it's not a men's store) and then found out that a competitor sold a much more (valuable) pretty ring for much less. You pay for the price. But I would rather cheap Mexican than overpriced sushi. If you can get over the arduous task of hinting "I want blue" to your man, send him to an online reseller. Much better quality, bigger ring, cheaper price, and who the hell isn't going to know it's not Tiffany's? Your secret is safe with us. read more

Cincinnati's Tiffany & Company may be significantly smaller than its New York City or Chicago counterparts, but the service at the store is not at all compromised. I'm a self-proclaimed Tiffany groupie so despite rarely ever being able too afford anything the store sells I find myself pulling open the massive silver doors at the corner of Fountain Square at least six times a year. I enjoy trying on the various works of art that Tiffany offers and the staff has always been more than happy to accommodate my requests; even when I ask to try on the supremely pricey items. I take the (little) Tiffany jewelry that I do own to the store a few times a year to have it cleaned and polished. I'm pretty convinced that Tiffany actually replaces my silver every time I have it polished; it comes back looking that nice. Stores of Tiffany's stature are often pretentious and intimidating to those who aren't used to dropping tens of thousands of dollars on jewelry, but the Cincinnati location is welcoming and supportive of all shoppers, even too wide-eyed pre-teens getting their first taste of what every girl wants... read more

Had my necklace polished and they were to send it to me. They sent the wrong necklace. They called and instead of telling me they made a mistake they asked how my necklace was. I then told them it was not my necklace and they said they thought there was a mistake. They had ups cone I didn't pickup the package and after a week I get mine. It looks beautiful but I figured they would have done a little something, note or something. However, nothing. Very disappointed in Cincinnati Tiffany's. read more

Such a disappointing trip to Tiffany's last Saturday. I had to exchange a necklace I purchased for the gf and the woman I worked with was about as unhelpful as possible. She was more concerned with up selling or forcing a sale on us. I am no stranger to this store or many highline jewelry stores and with so much to choose from david yurman got the sale from me that day. read more

I have been coming to this tiffany store to buy my mother and sister their birthday and christmas presents the last couple years now. The first time I went in I had their gifts shipped to NY as we were going to be vacationing there over their birthdays. We walked into the NY store they sent us upstairs and gave them their gifts. The best part was I came in a year later for another gift and the lady remembered exactly who I was and asked how they liked their gifts. THAT is true customer service. read more

Super helpful staff! I purchased a great pair of pearl earrings present and the staff was quite helpful in helping me pick our color and size. Great service!! read more

Such a great location and such great staff. I came here to get my sister's high school graduation necklace. I was floored by the service. I was greeted at the door which was followed by a fresh glass of champagne. I was then shown numerous pieces of jewelry. They nailed it on the head with the charm pendant necklace. Safe to say, my sister was very pleased with the gift! read more

I have not been shopping here recently (last few months) but I always had excellent customer service. I remember a few years back, I had a younger gentlemen (Adam Karle) wait on me. I was buying a engagement ring for my second wife, I am in my fifties. He ordered 6 rings in for me to look at and choose from. He was very patient with me and it took me a while to make up my mind. The first ring I wanted was no longer available and he got me a ring just like it. I could not ask for better Customer Service. I haven't seen him in there recently but it would be a total loss for the company if he was no longer there. read more

Tiffany sure does have some beautiful pieces. Items are displayed tastefully in a renovated showroom. When I walked in, the security man with a wire in his ear asked me if he could help me. I don't know if that is his job or if I looked extra suspicious. It was creepy. The sales people are not knowledgable about the full product range. I was shuffled from person to person as I inquired about different items. I did not care for this approach. The sales is a bit pushy. I suggest having an idea of what you want along with a budget prior to entering the store. Procedures are very corporate. A 2" inch longer chain request requires your piece being sent to a different location within the US. In that respect, Tiffany is very corporate and not your neighborhood jewelry store. Unless you are totally in love with Tiffany pieces, I think you will receive more individualized attention at a local jewelry store. read more

Nice store but terrible customer service. I have purchased Tiffany pieces at other locations, but the downtown Cincinnati store is horrible. I had my three adult children with me and did several laps around the store. All the associates were huddled together in a corner of the store talking to each other. I didn't even get an acknowledgment. read more