One of my dreams was to visit the flagship Tiffany & Co location in New York. I am a fan of the jewelry first and foremost, it's classy, it's timeless, and its high quality. I also am a fan of Breakfast at Tiffany's, so I knew when I visited NYC for the first time I wanted to stop by. My boyfriend made this dream a reality when he took me there to get me a birthday present...on HIS birthday. He knew how much this meant to me and made it really special. We got to see the cafe as well and look around and it was awesome. We didn't have enough time to eat and I think you had to make a reservation in advance too. Being the flagship location, they also give you a special charm with the location printed on it, another momento I love. Our specialist was great too, she was kind and helpful and was knowledgeable about the pieces. Overall it was really special and after we walked around Central Park. A true dream come true in New York City. read more

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Ah, Tiffany. Such a beautiful, iconic, and so very SPECIAL store. To this day, the arrival of one of those glorious blue boxes, generously tied with a white bow, makes my heart go pitter-patter. I registered for my wedding china at Tiffany--the classic Gold Band pattern, with Tiffany Flowers salad plates--and they have outlasted the marriage. I also have a set of demitasse cups and plates that Tiffany presented to my parents, as a gift. Extraordinary. We visited today to see the "new" Tiffany. WOW. It's STUNNING. Light, airy, and simply GORGEOUS. We visited every floor, looking for small presents, but also to view the changes. I do have to say that the ladies' room is one of the most beautiful that I have ever seen, and I have seen quite a few spectacular ladies' rooms. The staff is friendly and helpful, and the "Breakfast at Tiffany" tribute is fun. The iconic necklace has been remade once again, featuring the new Tiffany Bird theme, which is echoed in both the building decor and current jewelry collections. The collections are dispersed in various well-planned spaces. They still carry the classic silver baby cups and spoons. My mother and I were speculating on the fate of my cup, which I remember as being very badly dented, when a staff member overheard us and laughed :) We all agreed that the cups are baby-proof. I was apparently prone to throwing it from my high chair, yet it survived my brothers, too. I did have a sudden urge to replace all my coffee mugs with Tiffany mugs, but resisted. Then I fell in love with a giant blanket. Alas, I am well-stocked with blankets. Pffft. I didn't see anything that I thought that my daughter would love, but I know that she prefers silver to gold. I'm just not sure of her taste. Tiffany carries objects of incomparable quality and commensurate pricing. But you can still find "little" things to give as presents, to give someone the thrill of receiving one of those blue boxes :) read more

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Great experience here. Sales associate, Terri, was VERY knowledgable, kind, professional, great demeanor. Would highly recommend her if you come here. Always a text away if you have any questions. read more

Not sure what I was expecting but had seen the comments about the third floor and have to agree. Over the years I have been to the fifth Avenue store and have probably been to the temporary store four times. Sales Associates on other floors are helpful and friendly. Felt very rushed on the third floor and sales associate kept pushing an expensive piece I was not interested in. I have always viewed the flagship store as a dream though while it is beautiful you also expect an exceptional experience when you are looking to drop over 25K on a special piece of jewelry. I was rather shocked at how pushy this associate was. I have gotten better service when buying a pair of silver earrings. To me this took away from the experience and I felt like I was buying a used car and not an expensive piece of jewelry to celebrate a milestone in my life. My previous visit I dropped a piece off to be engraved and can not tell you how poorly that went. I have found better service at local stores. I have shopped at the Scottsdale and a store in Hawaii and the experience was amazing. read more

Tiffany & Co - Tiffany - Jewelry Near Me - New York, New York

I have been to T&Co in NYC quite a few times while visiting and in town and have had a range of experiences. Apparently this is a temp. location while they finalize another they are going to move into sometime this year or next. As others have mentioned, the staff can sometimes be snobby and stand-offish and they appear to be judging how much money you have to spend before you even spend it with them (and if it's cold it's not like you're going to be dressed to impress). I've had them clean some of my jewelry while here and it isn't worth the trouble. It takes forever and you usually have to leave and come back later in the day and then sit upstairs until they call you. I've also purchased here and had items altered for my size here as well which is similar to above and may take a few days. I've looked at engagement rings, I've browsed the home goods and the silver sections and looked at their high jewelry items as well. Some associates are wonderful and some are not. I believe they have taken some of the previous reviews into account of late and are trying to undo that image and experience bc visit a few weeks ago was very nice. I came in for a specific piece that I wanted to see if they had in their stock from the website, they did not but I was quickly greeted upon entry and then shown to the proper section where an associate quickly helped me and gave me a business card. She was kind and friendly and in no way judgy. This flagship store is huge, it's busy, and it's a tourist trap. Everyone wants to go to the 5th Ave Tiffany and shop and see diamonds and take photos of the window displays. They're wonderful. But if you truly want a wonderful experience try to find a local Tiffany store and shop from them where you can get more personalized service, you just may have to have them order items for you to see as they won't have such a large selection as this store will. I have a lot of their jewelry, including a somewhat rare engagement ring, and customer service is not their thing. The store (and company) is just too large, with too many customers, to really care about any single customer more than another. Even if you have spent a ton of money with them. If you want that specific level of personalized treatment, you'll want to go to a local jeweler who specializes in that. Otherwise, this store is fun to browse and buy yourself something pretty if you'd like while you're in town that you might not be able to see at any other T&Co as this one carries the most stock on several different floors from several different areas (bags, home, perfume, silver, watches, engagement, etc.). They also have a cafe you can dine at and have tea or brunch. Make a reservation though, it's always booked! read more

I've been to Tiffany stores all over, including basically all the ones in NYC, and this flagship store is what dreams are made of. I can't believe it's only a temporary store too; it's so well put together. They have the widest selection out of any store I've visited, as well as one of a kind pieces that are not available anywhere else. read more

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the stars are for the ring only. My husband picked out a beautiful ring for me for my 50th. we went in met with someone about 3 months ago she was great. When were were ready we emailed and set up appt. (today) maybe we went in with grand expectations but it was sub par to say the least. They had the wrong size ring, the salesperson was 15 min late to appt. No I am sorry nothing, actually hardly any conversation at all. We sat down I tried it on knowing it was too big she said oh that hand is bigger (nope) I insisted it be sized again. She said ok we could come back in 4 hours for it . What! we had a day planned. Next she just said ok gave is Total and wanted payment. we paid and walked around shopping in other places. I decided at 1 to go back. They needed to right this wrong. Spoke to the manager explained the sub par help. She really did try to help abd made it a little better . But over all CS was a 3/10. When you are spending almost $10k you need to go above and beyond even if just for 20 min. was really a disappointing experience. read more

Tiffany & Co - Jewelry Near Me - New York, New York

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First off I'd like to say I've never experienced such rudeness from salespeople. The third floor at this Tiffany location is full of uppity salespeople who are not willing to help. So dismissive. Especially the older Caucasian lady and a younger Caucasian male. Other floors were kind, I'm not sure what went wrong on the third floor where the engagement rings are. They turned it into such a standoffish experience when it's supposed to be an exciting time choosing my engagement ring. read more

According to a friend who worked here for more than 25 years, the service here is totally inadequate due to a complete lack of training of new employees. Even the supervisors don't know how to do basic tasks: find merchandise, make a sale, pretty. Uh everything. Not the Tiffany she loved! read more

A Tiffany's enthusiast for many years I had not visited the flagship store on East 57th until this morning. What a beautiful serene impressive climate with hugely helpful down to earth/authentic staff. Shaquiel was especially helpful, extremely knowledgeable about the collections, patient, not at all aggressive and an all around delight to work with. We found a perfect piece for my daughter's graduation and some lovely prospects for holiday gifts. Five stars! read more

Josephine at Tiffany's was ABSOLUTELY FABULOUS!!!! I brought in. Tiffany T bracelet that needed to be polished but they send those out. Josephine was amazing and super sweet. She polished the bracelet and it looked so beautiful read more

Picked up a Christmas gift from Josephine in client services. She was so pleasant and helpful. There was a mixup with my order and she made sure to take care of it. read more

First off let me say I am a long time customer and fan of Tiffany's! I've been to the 5th Avenue location more times than I can count sometimes to just browse and be in my happy place and others to make a purchase. For milestone birthdays my nieces get a piece of silver jewelry from Tiffany's and one turned 5 in June. For her first birthday we had such an amazing experience at the original 5th Avenue location that I was admittedly hesitant to head to the temporary location, but let me tell you they exceeded my expectations!!!!!! I'm not sure what people are expecting or why there are so many negative reviews because I would give more stars if I could. From the moment we stepped out of the car we were greeted by the doorman who we stopped and chatted with and he was nice enough to take a picture and wish her a happy birthday, once we stepped inside everyone stopped to say hello and happy Birthday. A sales associate asked me what we were looking to get and unfortunately they do not sell silver charms anymore but we decided on an item from the "Return to Tiffany's" collection, now there are some pricier items in that line of course but we were never looked down on because we weren't spending tons of money, it was in fact the opposite as I have always had amazing encounters with the staff....if you treat them poorly you get that back. We were escorted up to the floor we needed and the associate even told us to please stop by and take some pictures on our way out in the lobby area. Once we went upstairs we were given some time to decide and once she picked out our item our sales associate (I'm so sorry I forget her name but I will post a picture) brought us over to double check that it was the perfect piece and wrap it up for us. I asked if the iconic Audrey Hepburn picture was up because I wanted to recreate a picture from her first birthday, she told us where it would be and we were off. Once we found it I was taking some pictures and another associate came over and asked if she could take our picture together, I told her what we were doing and she went above and beyond even moving chairs out of the way so we could get closer!!!!!! She then asked if my niece had received her Tiffany's activity kit and I said no, and I wasn't even aware what that was. She said I'll be right back and came out with another blue bag on a silver tray. We thanked her, snapped some pictures and got some hugs and were on our way. We went downstairs to the first floor to snap some pictures and were greeted by more staff wishing my niece a happy birthday and stopping to chat. (Word travels fast in Tiffany's). We were then greeted by one of the managers Kelly who set up an impromptu photo session for us. I cannot thank the entire staff enough for making this such a memorable day for us........ We will be back for her tenth birthday but I'm sure I will be back way before that!!!!!! read more

My very first Tiffany's purchase was less than 2 weeks ago. I was thrilled, truly thrilled. Finally a Tiffany's. The salesperson was very personable, much more than the dismissive woman I encountered before. It always irks me when people in high end stores treat you like garbage - hello, you are on the other side of the counter, be nice. Anyway, Jay was super nice and I bought more than I intended. I was thrilled with my purchase. My husband had bought me a 20th wedding anniversary gift from here which I needed to exchange and I ended up spending more. A gift for my mother who I was seeing after 2+ years overseas post-covid. I bought it on Dec 11, she wore it on Dec 15. The post of her earring fell off and the very expensive diamond earring was lost. Luckily after searching a lot we found it and the post, the signature post that was sold to me as fixed and never coming out. I was so grateful to locate the earring and not lose the almost $10K worth of product. Anyway, I called the local Tiffany store and they didn't help. I called Jay, no help, barely spent a minute. After several phone calls and being transferred from one person to another, I read other negative reviews online about the awful quality and abysmal customer service. I had given an item to be altered which at this point I don't even want it. They won't honor the 30-days policy for that. I will return all the items. I will see my mom likely after a year. What is the point of my bringing the item in to be fixed when she can't wear it? Literally a week after purchase. And the salesguy made it seem like he would be doing me a favor by fixing it for free. The gall!! You have a 30-days return policy, you should be fixing the item for free. What an about-turn from the sales guy from sales to customer service! Excuse me, what is Tiffany's exactly? Resting on its laurels from Audrey Hepburn from Breakfast at Tiffany's? If you are a world-renowned store that caters heavily to international tourists, your local store should be able to service you or you should be able to send a replacement post, something as simple as a post!!! Or you should call and speak to the customer personally. They said they were too busy to call. I was on hold and transferred multiple times. The woman in customer relations kept interrupting me asking me to work with the sales guy, or request another. But the sales guy clearly wasn't able to help. My corner diamond store has done bespoke pieces for me, I have never ever had such a poor experience. I have bought emeralds in Cambodia, diamonds from Dubai, gold from India, and never ever had such appalling customer service, completely unexpected. As you can see, my thrill at buying from here has turned to horror. Tiffany's is worse than your corner diamond store. Their tiny diamonds cost more than double. My poor sweet husband got sucked into buying their knot design which is overpriced for the size of diamonds, and probably being sold to every dear unsuspecting husband that walks into the store. There are probably hundreds like me wearing that very same item. Please stay away from their gold pieces. I returned the gold knot bracelet. Why would you buy gold from Tiffany's? There are much better designs out there. Granted their diamonds have a bit of shine, but if the quality is so poor that you can lose it for no fault of yours, is it really worth it? I think I will stick with my corner diamond store that makes bespoke pieces, offers awesome customer service, and would never make me run around even half as much as Tiffany's, and they even have lower prices!! All I will be having at Tiffany's is breakfast. read more

I came into Tiffany & Co. today to look for engagement rings with my girlfriend, as we are hoping to get engaged sometime this year. She and I know very little about rings and were really looking forward to a fun and informative experience. Tiffany & Co did not provide that experience whatsoever. The sales associates were completely disinterested and apathetic. No one asked if we needed to be helped except for the floor manager who eventually sent someone over to us. The associate he sent us was so off-putting. She didn't participate in our process, ask us questions or offer help or guidance in any way. She stared at us blankly as we discussed the two rings we tried on. She couldn't even be bothered to give a description of the rings we asked her to pull from the case. A few minutes later, my girlfriend was looking at a display a few feet away from me and happened to be standing near a man who was by himself. The SAME sales associate who had just helped us moments before approached my girlfriend and this man to ask if they needed help and then proceeded to ask if they were together. Unless this woman is simply that disengaged from her job, it's hard to shrug that off as an honest mistake. Perhaps we looked young, so people were not inclined to take us seriously. Of course, women younger than us who were there with their boyfriends were being helped. Perhaps because we were both women in a tourist part of town, people assumed we were window shopping and didn't take us seriously. Then again, a group of three women who were there together and clearly not buying engagement rings for themselves were being enthusiastically helped. Perhaps my girlfriend and I didn't have the right attitude or demeanor. Though, I'm not sure what attitude one is supposed to put forth in this case. No one engaged us. No one made an effort. No one made us feel welcome. For an experience that should have been so exciting, it was a complete and utter disappointment. I will certainly be taking my business elsewhere. read more

As a longtime fan of the brand and high quality products, I stopped in with my friend to take a look at some of the new releases, and the pop-up display in the store. Initially, some staff members glared at us for taking photos with the display (as it is intended), but Rod made us feel very welcome. He showed us the upstairs section as well, and made us feel at home in a pretty overwhelming flagship store. I came in just to browse this time, but Rod, and the upstairs staff, gave us a reason to want to return sooner rather than later. I definitely have a few items in mind for my next visit. read more

I should have written this a long time ago. I have been a customer at this place since a little girl. My parents always took me. But recently I have experienced some poor treatment. I called and filed a complaint. It's really terrible. I left in tears from the kind of treatment I faced. It was the first time when I went into a high end store and was treated the way that I was. I don't want to spend my money here ever again which is extremely u fortunate because it's Tiffany's after all! read more

What a wonderful experience I had at the Tiffany Flagship (around the corner) from their usual 5th Avenue store which is under construction. It was like little elves transformed this empty space almost overnight into a glorious version of the original store. The people who greeted me outside made me instantly happy to come in and then there is a COVID system in place of having a salesperson meet you at the escalator to keep everyone a safe distance from each other. It made me feel very comfortable shopping there. The day of my visit I was lucky enough to get a delightful saleswoman named Jizhi Li. She was helpful and friendly and showed me every thing I was interested in seeing. I explained her to exactly what I was looking for and she said she would do some research on availability and price and email me asap. She totally understood what my price range was and what quality of diamond I was searching for. She really listened. Within a day or two she had the information for me. One of my questions had to be researched more and she promised me should would get back to me as soon as she had the information and that's just what she did. Jizhi (Gigi) is exactly what you would expect from such a class operation as Tiffany. She was friendly, warm, efficient and was an expert about the product. Thank you Jizhi! Your service shines as much as the diamonds as Tiffany do. A truly fantastic experience all around. read more

Working in the neighborhood around 57th street Tiffany's is a Beauty among Beauties. Made my 1st small purchase 18 years ago, for me. Through the years made additional gift purchases for clients. Over the recent holidays, after a series of gift purchases, something caught my eye, a ring for me. After the purchase things went downhill FAST. There were problems related to the ring or my finger. Fast Forward to my conclusion: Do not expect any Service from any Tiffany's Salesperson. Don't know if it's bad policy, bad training or just a lack of interest in post-sale support. Everyone is smiling if you're looking to buy, however, if you're in need of Service Tiffany's will place you in a corner and keep you waiting and waiting and waiting. I couldn't wait any longer so on Valentine's Day 2020 we left the ring in the box with the receipt handed it to a salesperson then walked out of the store. They have all my details. Did I expect a phone call, Yes still waiting though. Affordable learning experience, never Tiffany's. read more