After researching tile stores from Ventura to Camarillo, it is evident that Tile Encounters is unmatched in not only price and selection, but most importantly, CUSTOMER SERVICE. Leslie has worked with me for several months to choose tile for our newly remodelled 4300 square ft. home, including 4 bathrooms. Her consulting talent, patience, and swift follow through gave me confidence that all would be completed as I envisioned. Leslie, along with Jim and Tim, ordered multiple samples for me to take to my house so that I could make the best choices. Leslie even encouraged me to purchase a pencil liner tile at another tile store, stating it was important for me to get exactly what I wanted. That's what I call a CONFIDENT BUSINESS! Tile Encounters may be small, but having been in business for over 12 years with very little overhead, it has the resources and exceptional prices that other stores offer. It is refreshing to support a family owned and operated business that is a true CLASS ACT! As business owners ourselves, my husband and I intend to spread the word that Tile Encounters is the place to go for a productive, reasonably priced, timely, stress free, and pleasant tile experience! read more

We worked with Tile Encounters to purchase travertine tile for our new home project. They were excellent from start to finish with their customer service and expertise. They helped us pick out the right kind of tile, color and size for our project whether it was for our master bath, kitchen floor, laundry floor or outdoor patio. They went out of their way to help with special orders and made sure I knew when delivery was occurring as well. 2 and half years later I had to reorder tile due to mother nature causing a huge crack in our patio. We had to replace and repair the patio tiles and I gave Tile Encounters a call. They remembered me! They helped get me the replacement tiles I needed and made sure the travertine came from the same quarry my original tiles were from so the color would be similar. They gave me a great price too! I highly recommend Tile Encounters and will continue to go to them for all my flooring needs. Sincerely, Angela May read more

I lost $11,000+ for flooring when the company declared bankruptcy. I did not receive the flooring I spent hours picking out. Needless to say, I was devastated. A few weeks ago I was driving down the street and by chance saw a sign "Tile" and an arrow. I pulled in and was surprised to see it was Tile Encounters and I remembered I had purchased tile from them at their old location. I can't say enough about Jim and Leslie. They are friendly, professional, very knowledgeable, and helpful. I signed up via email for a 10% off coupon which had expired. Jim honored it and I ended up buying several boxes of tile. All I can say is, "You need flooring, they're your one-stop shop!" Kudos and more!! read more

We are building an Master Suite addition to our home and found Tile Encounters in Ventura and it couldn't have been more of a blessing. Jim was sooo extremely helpful with style, design and the most important thing working with in our budget! He not only took the time to design a pattern for us, but went above and beyond to assist us with getting what we needed/wanted with in our budget. He was available for so many phone calls with questions from our contractor and us and never hesistated to help out. Thank you Jim for you excellence customer service, guidence on tiling our master bath and helping us with all the little details. You have helped make our remodel that much less stressful. read more

My wife and I were looking to add a backsplash to our kitchen. The staff at Tile Encounters was very helpful in selecting backsplash that would work with the granite pattern in our kitchen. The ribbon border they recommended worked out excellently to help separate the busy granite pattern and the travertine backsplash tile. Tim was very helpful when I had to make additional orders as I needed additional material. He ensured we received the additional material within the time frame it was needed. I recommend them for their selection, helpful staff and prices. read more

This is a great place to shop for tiles, and decorative tiles. Tim and Leslie are knowledgeable, courteous, and helpful. Tim spent plenty of time with me in finding what I needed. There was a small glitch in the order I placed, but this was not the error of Tile Encounters. When the glitch was discovered, Tim went out of his way to rectify the problem. There is now better customer service than this. A great selection, reasonable prices, and friendly -- and knowledgeable --- customer service make this store a sure bet. read more

Entire staff is very helpful and knows their business very well. I had 2 design issues that I was having difficulty resolving on my own, and two different staff members gave me a "Bingo" moment to end the indecision! I'm very grateful to Leslie in particular for keeping up to date on current design recommendations. I also returned after the project was completed and had all my new questions answered and was given detailed and helpful responses. Customer interactions and business ethics are superb! read more

We are return customers having used Tile Expressions during our Master bathroom remodel in 2018 and we are now remodeling the 2nd bathroom too. They offer high quality items at an incredible price. They have a great selection of contemporary and Mexican tiles and have unmatched customer service. If you are looking for beautiful tile from a trustworthy company, this is the place to be!! Steve and Janet L read more

Great customer service. I did much of the ordering by e-mail and phone, and the staff got back to me immediately and was pleasant and answered all my questions. The tile arrived on time, and they loaded it into my car. I had to order more (change in design), and they accommodated my need to have a small order sent to me...all done via e-mail and phone. I would definitely go to Tile Encounters again. read more

I am so thrilled that I found Tile Encounters. Taylor was an amazing help to me as I had struggled to find tile for my bathroom. She really listened to me and together we picked out beautiful tile at a fair price. During my bathroom remodel, I discovered I needed more tile, I called Taylor on a Thurs and she had the tile ready for me the next day. I highly recommend this business. read more

Great service- all of the staff are friendly, helpful and knowledgable about their extensive inventory. Worked closely with Jim, who had excellent suggestions and ideas for our project. Prompt email replies another huge plus. Highly recommend for anyone in search of tile! read more

I am a tile contractor and have worked with this company on several different jobs. I really love this company, they are reliable fair-priced and all around great people . I highly recommend tile encounters. Keep up the good work guys. read more

We didn't have a large budget for remodeling, so when we re-did our bathroom we had to make careful choices - tile we would love that wouldn't break the bank. Through the suggestion of our contractor, we found it at Tile Encounters. read more

Fantastic customer service! Tim is awesome! They're knowledgeable, respectful and helpful and their tiles are gorgeous! I will be posting pics soon! Can't thank them enough! read more

What a great local company! Excellent selection, great customer service & prices, AND they helped me find a good contractor to do the installation. Highly recommend! read more

Jim at Tile Encounter has been very helpful in getting me the tile I want at the best price. I have purchased tile from him many times.