I ordered tile for our bathroom floor based on the sample tile we received. Being marble, I understood and welcomed the natural variation in the tiles. However, what I was not expecting was the marble background color to be orange and pink rather than the warm white of the sample. After some back and forth with customer service they told me the tile was from a different dye lot. 5 of the boxes were pink/orange color and one was white color. So even if I decided to go ahead and the wrong color tile I couldn't because my order was from 2 different dye lots (but considered the same tile). The company is still charging me $150 in shipping on a $750 order. Do NOT use them! read more

TileBar - Top sheet matches the sample. Bottom sheet is the majority of the order. - Building Supplies Near Me - New York, New York

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I am beyond frustrated - I ordered $3,000 worth of tiles for a house that I am renovating, the tiles finally came today, more than half of them were broken and with chipped edges. Amongst the broken ones was Fordham Nero, it was backordered when I placed the order in late February, so that I can receive them in early April for my contractors when they get to the bathroom and kitchen. Now that most tiles are broken, it is delaying my renovation project and I am stuck with hundreds of pounds of broken tiles that I have no idea how to get rid of. The sales experience with Tilebar was great, I worked with Michelle at the NYC store who was great. But Tilebar, since you guys outsource your shipping, please do a better job working with the shipping company to make sure the tiles get delivered in one piece. Is it really too much to ask? read more

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I found what I was looking for to complete my bathroom backsplash, but the tiles I ordered arrived with 1/2 of the tiles broken. I purchased a box and I think I have enough, but what a pain. Additionally, I accidentally ordered bullnose the first time and found out that returns are expensive. They charge you the shipping AND a 15% restocking fee. I used Wayfair and Home Depot online orders for other parts of my project. They items were of similar quality, less expensive and arrived unbroken. Not sure I would waste my money or time with Tile Bar again. Next time I will skip past the paid google search links and find a better source. read more

Be warned. Do not order from this company if you need tile in any timeframe. Placed an order on July 5 was told I'd have between 11th and 15th. Called to make sure they were coming, told they ship out on 10th. Then told they'd ship out on 11th. Then the 12th. Checked today, the 15th, told they shipped but when I contacted FedEx was told a label was created but FedEx confirmed tiles not picked up. Called back customer service checked the order, it said it was shipping between 18-24. Shipping 2-3 weeks AFTER ordered seems fishy to me. This company won't be around long at this rate. Already feels like they're going out of business. read more

This is the second time I go to this store in person. First for my bathroom tiles and now for my kitchen. Only to be reminded how bad their customer service is. The store doesn't have anything special that you can't find somewhere else. They really don't care about anything you ask. They pretend at first that they will help you but they leave you hanging there in less than a couple of minutes. They have an attitude and make you feel like you are not worth their time. What are they there for, then? It's almost funny, if it wouldnt be absurd and rude. So save yourself time and go anywhere else instead. read more

SCAM COMPANY!!! 50% BROKEN TILES!!! HORRIBLE CUSTOMER SERVICE!!! WILL NOT REFUND!!! First of all, Tiles being delivered by UPS is a horrible business model. My first large order of 7 boxes had 50% breakage. I then ordered 3 additional boxes with a promised 3-5 day turnaround. No show after 2 weeks. UPS lost the shipment. I sent Tilebar the UPS correspondence that the shipment was lost. No response. I then ordered an expedited box for $160 which was suppose to be next day delivery. It was next week delivery. They then sent 2 separate deliveries with 1 box each. I never ordered 2 boxes. I then emailed to get a refund for the 3 BOXES plus the $160 Expedited Delivery charge and they REFUSE to reimburse. They said only the 1 BOX could be sent back and refunded?!? AVOID this place unless you are ok with Contractor delays, Broken Tiles, Horrible customer service, and no refunds. read more

Please do not buy a vanity from Tilebar. My decorator (who is a trade client) purchased a Kora vanity for a bathroom project. First of all it is terrible quality and absolutely not worth the price tag. Second, there was constant trouble with the order. The sent the wrong vanity and when they sent the replacement, the replacement was broken. The cover for the overflow is pictured on the website in brushed gold/bronze, with the same color faucet but BOTH orders came with a chrome overflow and they didn't seem to have any way to change it. I am terribly disappointed with this company and with what I thought would be a beautiful vanity after having looked for the perfect one for ages. read more

Falls Advertizing. Price match they say.... I of course find a price match for about $9 less on something I need to order. I prefer to order from them with their east coast location. That being the only difference other than price. The other company being in California. I was told we only price match with Lowe's or Home Depot.... No where can I find a price match specific company's on their site. read more

TileBar NYC is clean, organized and the designers are incredibly helpful in making selections. I recommend talking to designer Logan for a great experience. read more

I went to their showroom in NYC and had an amazing experience! The options are endless, and the designers that work there are super helpful in narrowing everything down. My selections were all in stock and delivered in a week to my house!! 10/10 recommend! read more

This is the worst company I had to deal with online, they sent me the wrong tile, that came broken and in order to get some type of refund you have to send the tile back pay full shipment, they dont take responsibility. Customer service is terrible, you have to send several emails to get any response, and everybody gives you a different answer. read more

TileBar - Broken tile - Building Supplies Near Me - New York, New York

TERRIBLE CUSTOMER SERVICE AND INVENTORY CONTROL. Placed an order 2 months ago. Repeatedly told the order would arrive in the next coming weeks only to have the date pushed further and further away. I did not order anything out of the ordinary, just regular, oak-colored, vinyl. If I had not called, I would not have known that my order would actually be 4 months from the order date. Told by customer service I would receive updates and none were received. At this rate, I do not trust any timeline this company provides. Please purchase from Home Depot or Lowe's (or virtually any other flooring center). read more

Comes manufactured with a white backing which is perfect for when you lay on thin set (it doesn't show through). Beautiful shine and easy to clean!! Company communication & customer service is excellent. I'm very glad I chose them & would choose them again!!! AAA+++ read more

TileBar - Kitchen with 4x12 Loft Turquoise Glass Tile - Building Supplies Near Me - New York, New York

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BE CAREFUL!!! We ordered a bunch of tile for our COVID kitchen project. Several of the boxes had the bottom 2 layers smashed. After the project was finished we sent the extra UNOPENED box back for a refund. We had to cover the cost of shipping the tile back which costs almost as much as the box of tile only to find that our refund was denied because the bottom layer was broken just like all of the other boxes that we were sent.... ps they still keep that box and don't send it back to you. TileBar is ok to use as long as you don't plan on having extra material left at the end of the job which never happens. I have found some other companies that do a much better job for my 2 bathroom projects. I will be sure to never use TileBar again. read more

Disappointed in Tile Bar! I ordered several samples and for one, they waited a while to ship them (fine, it's a pandemic, get it) but for two, they didn't send all of the tiles I ordered, didn't tell me some would be missing due to being out of stock, and charged me for all of the ones I ordered! Of course the ones missing are my top choices!! A tip - If you know you aren't going to send some of the samples...tell the customer, and don't charge them for it. I called customer service and they were of course "closed" so now waiting to get a hold of someone. read more

Received 19 broken tiles (accounting for more than half of my overage), and am still missing metal trim pieces that I ordered at the same time. I've been trying to get a resolution since 1/29/22, and it is now 2/11/2022. TileBar is mostly unresponsive, and I have tried to contact them both via email and through Twitter messaging. They are blaming UPS, and told me if UPS denies their claim for the missing package and damaged contents, that I simply do not get refunded or get replacement products, and they keep my money. Do not do business with TileBar. I also only received THREE tracking numbers, but received three total boxes, which means there was never a tracking number for the metal trim, which would have required a much larger box than the tiles. I was told it takes them 5 days to hear back from UPS, and it is well beyond that time period. read more

We're in the final stages of building a new home. The selection from TileBar was the best I have seen, and believe me, I've seen a LOT. I found tile for two showers that I loved. I ordered the tile for one of them before I looked at these reviews! When I read them, I was terrified! I was ready to cancel my order when I talked to my nephew, who told me that they bought tile at TileBar and it was perfect for what they wanted. I decided to take a chance. UPS delivered the boxes and from what I understand, when he opened the door to the truck two boxes fell out and hit the ground so yes, we had damage but not the fault of TileBar. The other boxes were packed well and had no damage. I called TileBar and told them. The next day I got a call from UPS, who said they'd take care of it. Three days later we received two boxes of tile to replace the damaged ones. TileBar was so easy to deal with, friendly and professional. I will definitely be ordering from them in the future. read more

Worst customer service in the industry. When you can actually get a human on the phone, it's a teenager who could care less. Shipping is atrocious. They sub-contract out and can't tell you where or when the tiles will be arriving. Lastly, even after ripping them a new a$$hole on yelp, they will still bombard you with junk mail. Every single day, another tile bar email. And no, the "Unsubscribe" option does not work. STAY AWAY from this company, you'd do better going to crappy Home Depot or Lowes. It's all the same garbage anyway. read more

DO NOT USE THEM!!! HORRIBLE SERVICE. I am the nicest person you will ever meet, I promise and this is my 1st Review ever. And it has to be. I want to SAVE YOU THE TIME. I ordered way to much material. I basically doubled the order. I went to go and return and I am supposed to get $475 back. They want to charge me $220 to RETURN it, plus a 15% RESTOCKING Fee. Okay, so out of $475, I get less then half back after taxes etc they said. WHAAAATTTTT? WHO does business like this??? I should of waited for Lowe's or Home Depot to get back in Stock. I wouldn't of been in this position. DO NOT BUY FROM THEM!!!!!!! TRUST ME. I am not sending anything back now. I would rather give it away then deal with these people or company, Ever again! and check it out, none of us can afford to do this right? They are literally just being evil. So mean. I just wanted to save you guys the time and pain that this has put me through. Not just my time, but financially. It sucks!!!!! Thats all I have to say. Stay Safe Everyone, and God Bless You! and go to LOWES or Home Depot. read more

Ordered March 3 and was told 14 day delivery. March 26 and I just called and they said my order would be processing still for another 10 days!!! They said they have staffing issues. This is completely unacceptable!! You are holding up my entire project. Do not order from TileBar if you actually want your items!! read more

As a trade customer I have had shopping experiences with a variety of vendors and tile companies. TileBar offers a solid customer service experience and I'm especially appreciative of the quick responses of their customer service representatives. I think their sampling policies are reasonable and prices are fair for the quality. I look forward to doing ongoing business with TileBar! read more

Never received my order , horrible customer service, unable to get a refund , they claim that they shipped the product but they are unwilling to provide tracking information for my $1000 order read more

Tiles in unmarked box, only show size 150 x 300 mm, shade C9SM. Nice tiles but whoever came up with the idea of plastic sheet glued over the face of tile that is difficult to remove must have been drunk. I'm tiling for 55 years and never seen such a stupid idea. How do you remove that stuff? Would a sheet of paper be enough? The tile is a good quality that doesn't scratch. Why such a overprotection and waste of time on labour? Maybe the plastic should stay on the tile. I still can't believe what I'm working with. read more

TileBar - Building Supplies Near Me - New York, New York

Terrible customer service. They struggle to tell the truth and orders take at least a week to ship, sometimes more. Zero accomodation for urgent orders and very condescending when you request order updates. Do not order your tile from here, you most definitely will regret it. read more

Beware!!! I'm so disappointed. I thought the showroom was nice, a great assortment of tile and good pricing but too many issues with my order. A tile was left off the order which delayed the contractor. When it was delivered it was incorrect. Try contacting the sales person or anyone at the store, it's impossible. Needless to say, it was too long before the correct tile arrived. Then when I had extra tile once the project was completed, I was told it couldn't be returned to the store. So this is how returns work, you need to somehow find someone to talk to, to get paperwork (RMA) emailed (which I never received) then ship the return to their South New Jersey warehouse at your expense (or take it there yourself). Also, there's a 15% restocking fee. I can't even imagine what the weight/cost would be to ship 4 boxes of tile. Probably as much as the value or more. Why can't a customer return to the store, aka..."showroom"? Why would I continue to shop at TileBar or recommend it to anyone. I guess this is how Private Equity companies operate. My experience at Floor & Décor has been far superior! read more

Through our contractor, we ordered tile from TileBar and they sent two boxes of the correct color and seven boxes of the wrong color. Customer service was very slow to respond to the issue and as a result our job has been delayed weeks. Even given the ridiculous mistake, poor customer service is the real issue. read more

Reached out via phone to address an order I had in play that was out of stock. Had the pleasure of working with Zachary Sumner in Customer Service. He was most accommodating and helpful in coming up with a solution that compared nicely to what I had originally selected and was stocked in a location that kept my transit time down. Great job! :-) read more

Horrible customer service. Not responsive to emails and not willing to help customers. I had items backordered and they continued to tell me the wrong restocking date (4 times!) even though they already had taken my money. After 4 months I decided to cancel the order and go with someone else. Each time I tried to communicate with customer service they never seemed empathetic and were not helpful. read more

Very disappointed. Frustrating. Time consuming to resolve (customer service will only support via emails). Putting my project back several weeks. Issue still not resolved. I ordered 5 different items for a project. 2 of the 5 line items received were incorrect (different finish/colors than ordered). Replacement tile for 1 of the items was supposed to arrive on a pallet. The pallet arrived but the replacement tile was not on it. What in the literal F?! New complaint via email needed to be generated to resolve this with for the 2nd attempt. I gave up on this one and just picked up an alternative locally. Waiting on a refund from Tile Bar. Another part of the original order was incorrect (wrong color), but the installer was unaware and installed. Had to file new complaint via email to resolve the issue. Still waiting on response. Buy locally folks. This has been a nightmare experience...never again. FYI: My wife works with Tile Bar's commercial rep out in Los Angeles. They're unable to help with problems on the residential side of the business (not their fault), but highly unlikely she will be recommending any materials from Tile Bar for her commercial clients and projects. read more

When I purchased "samples", I expected a full size piece of tile so I could see what it looked like in MY home. I was sent small chunks of broken tile. THEY ACTUALLY CHARGE PEOPLE FOR BROKEN PIECES OF TILE DISCARDED INTO A HEAP OF TRASH IN SOME WAREHOUSE. If the cracked and broken sample with missing pieces of brass is were any indication of how these hold up, I will NEVER buy these. read more

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This company is horrendous! I placed two orders with a guaranteed second day delivery. The first shipment did arrive on time but the edging we ordered in the delivery was bent. The second shipment is now 5 days past the guaranteed two day shipping window and they literally could not offer us anything. The supervisor was completely unhelpful and basically said they did their part and its on UPS even though they literally up-charge you for this "guaranteed 2 delivery". They do not stand by their word, offer terrible customer service, and are downright unhelpful. I would not recommend this company unless you are willing to deal with incompetence and feel completely frustrated. read more

seriously this is the worst company I've ever ordered anything through. 3 claims later, the worst customer service imaginable, never followed up, refused at the end to make things right with a reimbursement for their mistakes. Two damages boxes of tiles, two missing boxes of tiles, and weeks of delays in our remodeling. I wouldn't send anybody through this process. read more

Very bad experience so far. Had a great ordering experience - the person on the phone was helpful and I ordered $1700 worth of tile. When it was delivered, four entire boxes were completely shattered (castle denim) in addition to 14 bullnose tiles. It's one thing for a few tiles to be broken, but another thing for entire boxes to be shattered, delaying my project by weeks. I took a photo, and wrote them immediately at info@. I didn't hear anything for 4 days, until I called. The person on the phone told me to write a different alias, help@. They finally emailed back and asked me to send more photos. I'm now hoping my contractor did not throw away the broken tiles in the intervening days. Grrrrr. read more

Absolutely terrible! I have made 2 sample orders, which they claim did not ship out due to some being backordered. It did not say BO when I placed the order, more did they contact me to let me know. So upon finally just sending the order without the BO sample, I never got it, even though they said it would come by a certain day. It's now been over 2 weeks and I still do not have the first order. The second order should have been processed by yesterday but it still says "processing," even though when I called, they assured me they would expedite last night. Don't waste your time and money on them. They do not care about customer service. I even tried chatting online via facebook, but the person just stopped responding once they told me again, another one of my sample order tiles was out of stock. I told them it was unprofessional to claim 1-3 days processing and quick shipping, and not even inform customers that something will be later or is BO or OOS. I have 3 houses to tile, but I guess they don't want more business. If TileBar would just communicate to say that sample isn't available, would you like to choose a different one, I would not be so disappointed. read more

I purchased 9 boxes of tile. After I spent $199 for expedited processing the tile arrived in a week shipped from NYC to Maine. So far so good. But when my contractor and I opened the boxes every third tile was broken. I called customer service. After 20 minutes it was my turn. I was first told to " count the pieces" . I explained there are hundreds of tile chips. Then I was given an email address to send picture. Still haven't heard. Very poor customer service. And I'm down one bathroom read more

TileBar - Nice. - Building Supplies Near Me - New York, New York

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BEWARE when paying - the website is misleading. I opted to use the Pay in 4 option from Paypal, but was charged the full amount. I called Tilebar and was told it was Paypal's error. Called Paypal and was told the merchant (Tilebar) doesn't accept it and that their website is misleading. After speaking to a manager at Tilebar, the ONLY option I had was to RETURN the material, wait for it to process, and order again over the phone so that I'd truly have the Pay in 4 option. I don't know where the discrepancy is between Tilebar and Paypal, but I am stuck dealing with the issue between two companies - first time shopping and hopefully the last. read more

I ordered tile online. First, the let you order the tile without telling you it is out of stock on the website. Then they send you an email, after paying for it, telling you it is out of stock with no ETA. When I called, they were able to help more with the ETA though so I forgave that (except for the wasted time I had for having to chase this down). The reason for the poor rating is their return policy. I was able to find the tile elsewhere with someone who delivered faster. I let the company know i no longer wanted the tile and they quoted me the return shipping fees + the restocking fee. I agreed to the return. (Side note - now I know better and there is NO reason to have to pay a return fee unless it is very unique tile. Go to a big box company that carries it.) After I agreed to the shipping fee, they came back and told me that it would actually be more than 2.5x what they quoted me! So in short I paid $215 dollars to have to interact with poor customer service! read more

This lovely marble tile was delivered promptly but sadly we opened the boxes to find that 75% of the panels of tile had chips or cracks. The shipping boxes were labeled "fragile" but did not have enough padding to protect the product. We tried to cut out the damaged pieces and rearrange but this tile is heavy with an intricate pattern, and we found this process quite challenging. Despite ordering 15% overage, we didn't have enough intact (piecemealed) tile panels to complete the job. When I reached out to tile bar about the situation, they only offered at 30% discount if we were to order more (likely to be damaged) tiles. We ended up switching gears and going with a completely different tile from a local distributor. We lost a LOT of time and money in the process. Now we know, do not buy marble tile shipped from tile bar. read more

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Tilebar was an absolute nightmare for us. Customer service doesn't know what they're talking about when they try to resolve your issues and they have no coordination with their customers and delivery teams. Our tilebar order of about 2000+ pounds worth of tile showed up in a mini-van. They asked where our forklift was, despite being in a residential house. We were then told we would have to manually take the tile - piece by piece - into the home. Almost every piece was ruined from scratches at the end of it. Their customer service team was worthless in trying to get this resolved. It's like they're reading from a 1 size fits all script and don't have the option to adjust their solutions whatsoever. Terrible experience for some very over priced tile. read more

TileBar is the best place for tiles in NYC. John Ibello who has been my go to person there is my Tile God. He is totally wonderful, so responsive, so friendly and just a terrific person to help sort through their immense collection. I have selected a wide variety of styles and John has been at my side helping me put together perfect combinations for two bathrooms in dire need of renovation. He sends me all the samples I request, price quotes, everything. He has made the process totally seamless and easy. The tile collection in the Manhattan showroom is huge and well organized, but it really helps to have an expert who knows the collections intimately to work with. Thank you again John, you're my tile God and my tile angel. read more