Interesting place ... stuck off in a little strip mall without much walk-by traffic, one has to…read morewonder how they generate business. You won't find this place by accident, but only by looking for it. Nice roomy interior and showroom, enough knowledgeable staff to deliver excellent service, and a great selection of a limited number of brands. It began as a sales outlet for just New Balance shoes, but has since expanded into other brands with New Balance still their highlight. They had a nice selection of shoes for all styles, and also had socks and other items to complement their inventory. Prices were a bit high, but understandably so in a specialty store like this ... you are not in a Walmart or Dick's looking for shoes. Good place to shop at.

#85/2023 Fantastic yet again service wise…read more I see why the store especially this location has so many five bars of stars and only one star poor review was the one who created it to review how bad it was for them over 10 years ago. It sits in a small shopping mall anchored way in the back it's hard to see from the highway you have to really know what you're looking for use your GPS. This is the second time I've come in and received fantastic service. My first experience was April of 2021. I wanted something that had what was called the wide toe box but not a wide shoe and I was just browsing places in the girl was very very helpful at the time and everything was perfect these were some of the best shoes I've owned in a long time I bought two pairs one was more of a running gym shoes sort of thing. But the one that became my daily word pretty much for over two and a half years were these walking shoes in a nice color neutral Brown not just black or the white or off-white whatever they are. I was so happy when I went in there and I said I was in here a few years ago I gave him my phone number and my name they pulled me up said yeah you're here and I was quite pleased to know these exact same shoes are still available and they had them in stock so I got myself another pair because after two over two and a half years of very very hard wear through all different elements for seasons they finally started to begin to slowly get unglued at the sole. But once again I came in in the service was fantastic I had no complaints at all this is an outstanding store right here and even if you have to have something ordered they keep in touch with you and let you know everything that's going on.

Love the store. Staff very helpful…read more Wish they had more than shoes on website. Purses are nice but would like to see them online.

The customer service was horrible at first but then another sales associate helped us. I did find…read more2 pairs of shoes but after leaving the store I found that I was overcharged $30 for one pair. I called the store and the sales associate apologized and said she was crediting my card the original amount charged and then charged me for the correct amount. The charge for the correct amount appeared on my credit card but the refund never did. When I called about the refund the sales associate was rude and said it might take 30 days to show up on my credit card. The refund never showed up. When I called again the store sales associate said I could come to the store and view the refund receipt and basically hung up on me. The final result is that now I have been over charged twice. Be sure to check your receipt before you leave the store to make sure you were not over charged.

A kind young girl named Claudia truely helped me so much! Costumer service was great. I came in…read moregoing for a return, the kind young lady (claudia) helped me return and find a replacement for the correct size!

An amazing employee named Claudia helped me find lots of shoes and was lots of help and i would…read moredefinitely come back to this location Claudia was alot of help.

Self service store. Lots of merchandise to choose from, clean, reasonably organized…read more Convient parking Also other stores in same Plaza makes comparison shopping or shopping for different things easy Found what I needed at a good price

I'm surprised I haven't left a review here yet. I've been to this location 2x now. The layout is a…read morelittle different than other Nordstrom Racks I've been to. I don't find much here. I'm not sure if they have different stock or don't replenish as often (maybe a lower tier/volume store?). The staff hasn't been the friendliest. Some of them are kind of rude.

The employees Nay and Caitlin were very nice, offered to help. I tried on several shoes and they…read morehelped find my size. Lots of styles and colors. It was nice that Caitlin offered to help find my size. Large store, many styles.

The manager Kayla was no help at all and knows nothing about customer service. However, sales…read moreassociate Ethan was very helpful and considerate of my dilemma. He should be the manager. I work in retail and this is no way to conduct customer service.

Very upset with the fact that shoe carnival cannot provide a mask when I walk in the store. I have…read more5 kids and all were wearing masks except me. I politely asked for one and he told me they sell packs of them for 12.99. Talk about taking advantage of people in these tough times. Will NEVER go back.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!

Been running back and forth to this mall to make sure I have everything for my new iPad; screen…read moreprotector and case. Then my husband ordered a new iPhone and had the techs set it up. Then of course he had to get the fancy charger with the fan. We are not just stopping at one store. Who does that? This is a mall after all. So we walk around and maybe we buy something else, maybe we don't. We are getting in those steps. I'm really sad that William Sonoma is gone. Loved that store, spent lots in there.

This man has harassed me for 9 years & Simon promotes him, when I was a manger at Sprint this man…read moremade my job the most difficult & was never cordial with mall employees. I see him today speaking to officer Dargan 401 with Orland Park Police about clarifying statues of law, the mall director walks up and says "What does he think this is a legal seminar" joking in my face along with Dargan all because I asked how can you enforce law if you don't clarify? They both ignored my gesture and the Director of Security threatened to ban me just for asking for mall policy & when I asked for his name he tried to walk away. I've had issue with this man for years along with other mall vendors who pay to be there and he doesn't treat people with respect. His attitude seems like he doesn't have to talk to people cordially because of his position, I will also be escalating my complaint with the BBB based on this unprofessional behavior from a director of Security

Came here looking for shoes. I love the variety of shoes that they sell here! Not only shoes but…read morethey sell wallets and belts for the most part for an astronomical fee. Bought a pair of red wings for work, set me back $150. Come with a year warranty upon purchase. Store is very clean and the associate was very helpful.

Came in needing new Boots for a new job. And Jon was extremely helpful, and patient. I have one…read morefoot that's a full size bigger than the other. And he went really above and beyond to help me find a pair that had a size and width that would not lead to one foot have a shoe that's too loose fitting. Really impressed.

Purchased my granddaughters prom dress here. The staff was very professional and accommodating.read more

Im writing to express my dissatisfaction with my experience at your store. In November, I was…read moreinformed that a down payment for a wedding dress would be fully refundable. Based on that understanding, I proceeded with the payment. Approximately two weeks later, I contacted the store to cancel and was assured that issuing a refund would not be a problem and that a check would be mailed. In December, after not receiving anything, I was told there were delays due to the holidays and advised to follow up in January. When I called in January, a manager stated she would investigate the matter and follow up with me, indicating that the check should have already been sent. Unfortunately, I never received a return call. Since then, I have contacted the store multiple times, only to be placed on hold for extended periods--often up to 45 minutes--before being told again that the check has been mailed. It has now been four months, and I have neither received the refund nor a clear resolution. This level of service is unacceptable and has been extremely frustrating and disappointing.