Ricardo is the most unprofessional manager I've ever seen. Worst customer experience ever! When I brought my problem to him he was very rude to me infront of my family. I will be contacting corporate at this point. read more

Parents: you can use the unlimited game card on ticket machines (you just don't get tickets) so it's great for skee ball for the toddlers.

Went on a Sunday afternoon while visiting some buds in the area for the weekend. Wasn't super packed. Fair selection of games, though not a ton of the newest stuff that I could see, and not a huge selection of lightgun games, which I tend to go for. Lots of classics and pinball machines upstairs. Classic Skeeball is present. Some other types of games for the rest of the family that I don't generally try (Deal or no deal, spin the wheel type stuff). There's a restaurant, though I didn't check it out since I'd already eaten. A couple games were unusable and waiting for repair. It was my first time there so not sure how long games go for like that. I did have a need to play some of the claw/UFO Catcher games (ya gotta win the prize for the girl sometimes). One in particular I found I had a bit of luck with so I kept at it. After a couple of games, however, the claw started wigging out and basically stopped working. After three or four games I gave up and went to ask if they could just comp me the games. They had me go back and wait for someone that would verify the game wasn't working right and then coin me on another game. Fair enough, I supposed, though I was wary they were just going to say nope it's working tough luck guy. Turns out the technicians were not only able to verify the problem but also helped repair the claw game enough to get the last two or three toys to complete the set I had been trying for. Though they might get lots of people trying to con a few free games, they never once showed that that was what they expected. Great, solid customer service and far and away better than I expected. There are loads of eating and entertainment options in the world. The ones that set themselves apart are the ones with a friendly and welcoming staff when it comes to questions and problems. Basically--solid customer service. TiltStudio figured it out. I would recommend them if you want to spend a couple hours on a hot day playing some games. Just be sure to leave at least 30 minutes before the mall closes. Traffic getting out was slow going. read more

Man best prizes super badass!!! My bro and i went and the games are a bit expensive but damn the prizes are awsome!! And me and my hubby wanna come with out daughter really chill atmosphere !!! Yall hope you enjoy it read more

Stopped here for a corporate event on a Friday midday. The location is at AZ mills which I hadn't been to in almost 10 years. Still not a fan of that mall. There are many pinball machines on the second floor which were very cool. They served us basic cheese pizza that was actually amazing. At the bar upstairs the drink selection was average with basic beers and spiked sparkling water the popular choices. At one section of the building it just opens up to the main mall which I found odd and throws off the whole vibe. We've always gone to Dave and Busters and I think Tilt wants to be DNBs competition but it's not the same and you'll feel it as soon as you walk in. read more

I used to love this place but, since I am a big fan of 70s era games I am now very disappointed in it. All of my favorite games are gone, no Missle Command, Battlezone, Moon Patrol or Space Invaders. The vintage pinball machine are also gone with the exception of Harlem Globetrotters. I guess the old guys don't matter. read more

I'm wish I could give 0 stars. We planned a small birthday dinner for my son with family and a friend. I called to make sure we could store our custom cake while the kids played and no one knew, the manager finally told me they don't allow it and we could go eat our cake in the food court but not in the arcade. I called the corporate office to see if they could override this. We fully intended to spend quite a bit of money on games and food, but this was a custom zombie cake. The senior vp called me and came off quite rude. He told me they do not allow cake OR presents on our own because they are very proud of their party package and wouldn't want others to see what we are doing and think that was all they got for a party. But if I paid for 6 extra children that would not be attending I could bring my cake and presents. At this point I was in tears because I wasn't expecting to not be able to give my son his presents at the venue. They can have whatever policies they like and I should've asked specifically about the cake when we checked out this venue 2 weeks ago but it's ridiculous. I called dave and busters to ask about the policy the man who answered the phone very cheerfully said "absolutely!!! as long as you bring the manager a piece!" This review was on the customer service not the arcade. We were actually pretty excited to go there. It looked cooler than game works when I was a kid. We will never set foot in this place.I guess dave and busters does better on business so they don't have to strap you down to a package to allow you to pass out presents. RE: in reply to Nancy from tilt studios . We were not in need of a full birthday package. As I stated we were a small party. I had 4 children and would've been required to pay for 10 in a package. I'm sure you were ready to SELL $$$ (put together) me a birthday package as I was desperate to make sure my son would have his cake and presents for his birthday. Your business is entitled to whatever policies you'd like however ridiculous they may be so, I just won't go there and I'll share my experience with others. Your business is the ONLY place I've ever heard of where I couldn't pass out presents because I hadn't paid for a party package. I have 3 children who I love to spoil on their birthdays and we won't ever be spending our time or money there because of the CUSTOMER SERVICE. We are having a great time at Dave and Buster's though!!! read more

This place rocks! They have a good lineup of pinball! The manager keith is a very nice guy and makes me feel welcome to be there.thanks

Awful management. Employees mope around like they hate their lives. It's never busy and that's an obvious concern. No one likes to support a business that doesn't care about their customers or the employees of the establishment. It is absolutely a pathetic place to go for a "good time". There are far better options and never will be back. Disrespectful management is unacceptable. read more

I loved the $10 Tilt card deal that we did, for an hour you can play anything except claw games and ticket games for $10. My husband is a huge pinball nerd to it was worth it. Now we came on a Monday in the daytime, and it wasn't busy it was nice. There was one major problem though. We went The ladies room, and there are 12 stalls, 1 was out of order no big deal...the first stall I picked, no toilet paper, the second stall I picked no toilet paper, third stall I picked NO Toilet paper! What the heck! I found a stall eventually with toilet paper, while I was in the stall my girls looked further for their own stalls and it turned out that only 2 of 12 stalls had toilet paper. It's really not a very good sign that they are properly checking on the bathrooms, and if they are checking then maybe the person that is responsible for the ordering should probably be aware that there is almost no toilet paper in the ladies room. read more

Tilt Studio - Arcades Near Me - Tempe, Arizona

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One of the only places who has The Adams Family Pinball game. The $20 for $30 card you buy is worth it.

This place could really be amazing!! The staff is friendly and fun, the new layout is welcoming, and the food was decent. Happy hour does not compare to HH at Gameworks. The owners really need to give their staff the tools for success. The bartenders are having to run between bars to share bottles, they could not locate plates, seriously plates, pizza doesn't come with cheese, seriously no cheese, and also the manager had to get out her own wallet to give change for my $100 bill - it was only $50 in change. The staff is also seemed terrified of the owner - every time he came around they would just get nervous when they weren't doing anything wrong. Here are my 2 cents - add cheese to your pizza, give your registers at least a $250 bank, buy some plates, and be nice to your staff. I asked if they get perks for playing the games, etc. the staff said no. I bet it would be amazing to implement a $10 game credit to their paycheck or a monthly play bonus. read more

While Tilt Studio is a cool concept, it seems to be lacking in the fun department. First of all the games are too pricey. Sure you get a decent amount of points for the money, but the games cost a lot of points, so you don't get your money's worth. Secondly, there are a lot of claw machines in this establishment, but they are all rigged to not allow players to win. The prizes are never rotated or positioned well enough to allow players to even attempt to win anything. You can win prizes in the prize booth, if you get enough tickets, but the ticket games are mediocre at best, and the prizes are pricey point-wise as well. Lastly, this place is understaffed. And the staff that are there don't even care about their job and look bored and miserable. After cashing out the tickets on the cards I played games on, the lady didn't ask if I wanted to keep the cards and just threw them away since there were no more game point or ticket points on them. I took that as a sign not to return to this place. I didn't even bother trying their empty restaurant (which was probably going to be as expensive as everything else in there). This place needs to shape up. It has potential. But if it continues to function this way, they should shut it down and turn the place into a Dave & Busters (which would be a lot better). read more

Disappointed! This was our first time going to this place and I definitely dont think i want to take my kids back. Everything was broken! We lost lots of money on our cards from swiping and not being able to play because of malfunctioning games. The staff did come put money back on the cards for us but having to find a staff member to do this after almost every game was a waste of time and we were pretty much over it after the 3rd or 4th time we had a game broken. Even was told they would let the kids play a free game but the staff member that told is that never came back to let the kids play. A lot of the games had broken screens. The main dance game screen wasnt even on but all the lights on it were on. So glad i stopped my daughter from swiping it there. One of the car games had half the screen blacked out. 3/5 of the air ball games were out of balls. The water squirt race game had a broken squirter. Omg i would be here all day if i went on! Overall, it was a waste of money. read more

Whatever the tech Shawn has done to the pump it up pads, he needs to keep doing because the machine is actually perfect. It would be really awesome if you guys would also do this to the DDR machine. Now this place has been my go to for dance games. The work he's done to the machines is definitely top class and has gotten me from going to Main Event and Dave and Busters to becoming a regular here at Tilts. Not only has this gotten me to come here regularly, but also our small local group that plays too, and due to our group coming to this location, many other players have started coming here as well. The management and staff is also very kind and know what great customer service is! I definitely recommend this place for everyone! read more

I went to Tilt Studio the other night and I needed to tell everyone about my amazing experience, all because the bartender. Reason behind the 1 star review is due to the fact that aside from the phenomenal service I got from Karissa, I get mediocre service from the cook making two items I ordered. Chicken tenders and fries shouldn't take 30mins or more to cook. After realizing I still didn't have my order, Karissa took matters into her hands to figure out how much longer I had to wait. She went and checked just to find out that my food had been sitting there, ready. A few tenders seemed a tad undercooked, which I would've brought up but I didn't want to wait another 30 minutes waiting on another tender. If that were the only experience I had that night, I would've never considered going back or even mentioning how good of a time I had. I recently heard that Karissa was fired and if it weren't for her, this review would be worse but she made it her priority to learn everyone's name and make us feel welcome. She's the reason I chose to stay over the long waits and undercooked chicken tender. I've gone to many bars and never received such great service. I can guarantee that Tilts choice to fire Karissa will be the reason I never plan to go back and will spread the word to all my friends. Bring back Karissa! read more

Just saw the Happy Hour at the Taproom at Tilt Studio Tempe Better then the $10 drinks at Rain Forest Cafe 3pm to 7pm Mon-Fri $2.50 domestic beer $3.50 mgr choice craft beer $4.50 Jack & Coke There are appetizers on special to but I forgot which ones read more

I had a lot of fun at this place and invested nearly 200$ to be a vip member and one day forgot my card at the place and called asked if they can hold the card until I can go back down there because I live too far to drive back. After returning they lost my card and didn't even bother to look when I told them the lady said she put it in the lost and found. I wouldn't have mind if it wasn't as much money on the card and the staff actually tried to help. read more

Great fun. We went to a birthday party today and even the adults got to play and hang in the bar while the kids played games. Everyone had a super time and one of our best ticket hauls with over 2500 tickets won read more

My family and I had a blast here! Loved the pinball selection upstairs. Even my eight year old got into playing pinball! The Metallica, Walking Dead, Ghostbusters and Batman pinball machines were so cool! I enjoyed the beer selection, don't think I paid more than seven bucks for any beer. And they were BIG beers! They also have holders on the sides of the pinball games where you keep your drinks while you play. I thought the staff was very friendly and they were really cool to us the whole time! I'll be talking about my positive experience there on our Aimless Adventures podcast which is on You Tube. Good on ya Tilt Studio! We will be back! read more

So we thought this sounded like a good idea after looking up multiple arcade style places and boy were we surprised! We came for the "Studio Family" package for 29.95 for my daughters 8th Birthday. First of all, upon swiping my debit card, literally as soon as I swiped it the guy at the cash register tells me " by the way these cards are only good for the games with green and blue lights on them, these will not work with none of the prize winning games", I thought ok, there must be a decent amount of games we can still play.. No, the only games we could play for an hour were pinball and some other really old games while being surrounded by awesome fun looking games. So we desperately tried to have fun still, then went back after an hour (while trying to convince my daughter that we're having fun) to eat pizza which is included in the deal and it was admittedly burnt and they did give us a 2nd pizza for free (which was nice) but then I went to get our cups and there was absolutely no soda (actually there was Diet Coke and diet dr. Pepper). There was all kinds of gnats swarming the soda machine too. I felt completely ripped off, my daughter was bummed out on her bday so needless to say I got a full refund which was handled properly but I will NEVER go to this place again and I would NOT recommend anyone waste their time and money here either. Be warned, this place SUCKS!!! read more

Went in for pinball last week. Usually go play ac/dc or iron maiden and the machines are great. I really love management and the staff except one manager that I had to give 1 star for this review. She was a small brown hair woman and ignored me when I asked a question about how pricing worked for games. Saw her immediately after at the bar sitting and talking to seem like her boyfriend. very unorthodox by making out with this gentlemen. I am really disappointed and upset of this behavior at a family establishment and will be going to local areas for pinball now. Thanks tilt studio. read more

The service was so poor, that I am convinced that any of these positive reviews have been bribed. The management does not care about the well being of their guests and lacks a general understanding of customer service. After checking out their website, I thought it would be a cool place to go grab a drink with some friends and take some pictures with all of the bright lights as a backdrop. Turns out that's against the rules that are not posted anywhere. It did not end there though; the owner or manager of this place also has been harassing my friend over and over who posted the photos we took on her social media demanding they be taken down. This is absolutely unacceptable for any professional establishment, especially one that is part of a franchise. read more

Policies on "photographers" are nowhere to be found. If you're going to enforce policies please make they are available so your guests can be aware. Also, no one in our group was a "photographer" we just have a camera that isn't a cell phone. Thanks for the response but it just gives me another reason to never step foot in there again. Will definitely not recommend this place and will deter friends and family. read more

The Best Pinball in the Valley. Very well maintained. Plus beer is reasonably priced, can't go wrong 5 stars

The bat in the 2nd floor got closed. They moved it to this small dining area. Not a cool place to hangout here anymore. I'm taking my hard earned money and friends somewhere else. Not coming back until the bat area is open again. It's uncomfortable that you can't sit infront of the bartender, no small talks. I have to get up and walk up to get a drink or wait on my ass until someone comes by. So annoying. read more

I was not expecting much, but this is an extremely underrated arcade and one of my favorite in Arizona. There are three reasons this has been my favorite arcade to go to in recent memory. First, The Game Selection is excellent. They had a dedicated fighting game area upstairs carrying classics that the Gameworks once had like Tekken 5, Soul Calibur II, and Marvel vs. Capcom 2. Second, was how surprisingly well maintained the games were. One visit, the Time Crisis 3 Machine's screen wasn't on on one side, and the gun didn't work on the other. The visit after, they both worked perfectly and the guns had blowback feature, which is hard to find in most arcade shooters. Third are the prices. The cost to play a game is typically 1/4 that of Dave & Busters. 2 Credits vs. 8 Credits makes D&B look like a highway robbery scheme. The only drawback I can say is that it doesn't update it's game library often, as the new Tomb Raider arcade game would make a great addition. I can't wait to see what Tilt Studio has to offer in the future. read more

Such a fun place! Great games and tons of options! We have now gone twice and both times we had a wonderful experience.

Went in on Tuesday an was able to experience the pin ball tournament. It was the finals so I couldn't join, but enjoyed watching the competition. Brandon was a great bartender, always with his head on a swivel to help the customers. Great conversations as well. David and Brent have great knowledge for the games and supplied me with several helpful tips for the pin ball games. read more

Best pinball! And great staff always available to help when needed! I go as often as 3 days a week and play, and have awesome drinks at the bar and great food too read more

If you are a seeker of Japanese arcade racing games, Tilt Studio has a Decent selection. highlights include Initial D Arcade Stage 6 and Wangan Midnight 3DX+. However, the card printer/reader units are broken on both machines, making you unable to save game and vehicle progress (which was a big feature of these games). I would be a regular here even if the card printers worked, but didnt have any cards to sell, it whould at least be less stressful from having to start at square one everytime I start these games. read more

Apparently when they have a party they don't serve food to anyone other then that party even if it's lunch time and they have 4 kitchen employees just standing around. Unless you are the Manager then you can get food during a party. We had to wait an hour for the kitchen to be open to us lower humans. Pizza was terrible once we did get it. The games cost a ridiculous amount of money per game. They want $2.50 to play one of those hope you drop your coin in the right place to make other coins drop games. We will never be coming back here!! read more

MUCH better this time!! After my last review, Nancy, addressed all the issues and invited me back. The place was busy, clean, employees were much happier, and most importantly, the games were all working! Maybe the last visit was just on a bad day? Would return again and recommend Tilt to others in the area. read more

Terrible employees. Over priced games. They will kick you out if you don't have a game card (even if you're just checking out what games they have). I will never recommend this place nor come back. read more

dont get the pizza.. it tasted like school cafeteria food... the chips where burnt and when they called out names for their order it literly hurt everones ears... never eating here again... read more

What a fun time. We went after seeing Tilt for the first time and played a lot of pinball. The food is decent and the fresh made fries are to die for. We took advantage of the drink specials and even tried out karaoke which was nicely done with a light show and everything. Luke the bartender took very good care of our group read more

Good selection of games. An ulimated pass for one hour was only $10 and they allow you to play even ticketed games (no tickets dispense).