Wow is all I can say I thought McDonald's was bad but Tim Horton was like hold my beer. Not only is everything soggy disgusting unhealthy but it's also a complete rip-off how is it logical to pay nearly $10 for a soggy hash brown and a soggy breakfast sandwich and a coffee that is probably riddled with pesticides and other harmful toxins? Thanks Tim maybe you should go back to Canada where you belong and keep your garbage there with you. read more

Chocolate covered long john put in bottom of bag upside down with heavy fritter placed on top, what a mess. I called thinking maybe it was someone new that made the error. I am so appalled at the managers response. "Well you have a fantastic day" then hung up. I called back and she would not give me her name. Goodbye Tim Hortons read more

Akin to Starbucks. Overpriced milkshakes. They do have more food options though. No one was there, so service was good. read more

Food was fine, prices are whatever everything is overpriced these days. The service and the way the employees talk to customers is what caused my 1 star. Josh parks is the worst customer service employee I've ever seen. Calling customers liars, being rude. Will never be back to Tim Hortons again. read more

Consistency matters. I typically get a double double coffee but from day to day the results are different - zero consistency. Most of the time I found they didn't mix the coffee very well but the weekend coffee (via the drive-thru) results of a double double coffee are horrendous - today I got a black coffee!! Imaging settling in for a drive up north with my large double double only to find my black coffee surprise . I ended up stopping at the Tim Horton's in Hartland to fix up. Not to pile on the weekend crew, but there is a startling different in customer service from the weekday and weekend crew! Weekend crew needs some work. I've actually driven away angry due to just how rude they were... with a fake smile. read more

Was quickly helped at the drive through. The gal took my order and then it was out quickly. Should have known it was too quick. Ordered a breakfast sandwich, plain bagel. The lettuce and tomato were good. The eggs and bacon were cold. I know they keep them in warmers... but they're not warm, at all. I ordered from the Tim Hortons in brighton after leaving work. Got home to Novi and found they didn't give me the top of my bagel. So I got to have an open-faced "sandwich" which was just messy. There also wasn't cheese on it this time but it's been a while since I've been there so maybe things changed. Oh well. Guess I'll have to check my food before I leave next time. I just like that they give two eggs and lots of bacon on my sandwich. read more

So I've been here about 4 times and they always screw up the order. This time was no different. Except the screwed it up twice lol. No joke they actually gave me the wrong order the second time and of course with Covid and safety we can't just switch bags. So we wait for the third try. And it's right but my hash brown has seen better days. It was hard as a rock!! read more

Tim Hortons - Hard as a rock! Could go back as this was the third mistake. - Coffee & Tea Near Me - Brighton, Michigan

Tim Horton's always has the best coffee. Their sandwiches and doughnuts are great too! My only complaint is that the drive thru gets jammed up sometimes but that's also a testament to how popular this place is. read more

Customer service is terrible! For the fifth time in five drive through they got my order wrong. Not a complicated order; "extra large double double". From receiving a black coffee to wrong size provided they cannot get it straight. In the last two drive-through visits, I noted they were giving me the wrong size of which they simply said, "oh". That was it - no customer service and say, "oh, I'm sorry, let me correct that for you". No....twice I received a dull "oh". In addition to this terrible customer service, I have to watch employees smoking out back during break time. No cool. Like I want to see dirty employees who prepare food doing this?? Let me continue to add that the window people are as rude as possible. If I have change coming back to me, they literally throw the change into my hand. Do these morons understand that the change they are handling (with gloves on) is way dirtier than the hand they are throwing the change into. Ownership needs to read this review and take it seriously. I have travelled to a Tim Horton's 9 miles further away so I don't have to deal with the Brighton location store. Based on other reviews on the same store, there are plenty of people who have had the same experience. Ownership needs to compare their employees versus Starbucks right down the road. No comparison, the Starbucks employees actually care and it shows big time. Get it together Brighton Tim Horton's... read more

This sucks so bad. lol I'm being snotty about it, but this peppermint mocha is so sad and awful. It's literally coffee (not an espresso drink) that tastes like someone dropped half a thin mint in it 10 hours ago. Blah. I'm cold and uncaffeinated. read more

I kept hearing people rave about Tim Horton's. I saw commercials on TV. I saw them in Canada. They even have their corporate office here in Brighton (So does McDonald's. What is it about Brighton and fast food HQ?) So I tried it. The food was less then meh. It was muck. It looked good. The first bite seemed good, but when you actually pay attention to what you're eating, it's all substitute stuff. It's not real food. I don't quite know how to explain it, but I will not - nay CANNOT - ever eat Tim Horton's again. Alas, I tried it again. I thought "I'll just get donuts and coffee instead of lunch". Well that was a misteak. The coffee was horrible. Warm black fluid with a hint of coffee flavor. The donuts were limp and nasty. OK let me try to explain this better....have you ever had donuts and coffee from a gas station? That's what it was like. The thing is, someone I work with raves about the food and gets it for lunch all the time. I think they must not know what real food should taste like! Is it because I'm not Canadian? Or because I pay attention to the matter which passes from hand to mouth? Perhaps someone can explain what I'm not understanding about Tim Horton's. read more

The staff here is so friendly! It really seems like they like their job and I always appreciate that. The coffee cannot be beat (I was born in Canada so perhaps I am biased): I always order a double-double! I suggest asking that your bagels are double toasted, they're way too chewey otherwise. The muffins are super sweet - I do prefer homemade, personally, but my husband loves them! read more

Tim Hortons - love at first sip - Coffee & Tea Near Me - Brighton, Michigan

The customer service is horrible. I couldn't even hear the dude snd then he yelled at me because I hadn't ordered yet even though I didn't even hear him. He also never told me my total till the window and he was mad I didn't have the money ready.. how was I suppose to know. He also put thumb prints in two of my donut holes. Smooshed them completely down. I can't believe how horrible this place was. Do better read more

Such friendly people! Food and coffee were good. My only suggestion would be to have the summer help taste each donut so they can answer questions! read more

Extremely cold breakfast sandwiches at 9am. How is that possible? Wouldn't have wasted our time getting off of the highway. First time trying a Tim Horton's. Definitely the last!! read more

This place is a coffee shop...no decaf coffee readily available. Asked to wait 5 minutes to brew equals lost sale. This location always disappoints. read more

Fastest drive thru people ever! We may order for about four people and they will have it all ready by the time we get to the window. We never really have to wait either in line, because it moves at a good rate, or at the window, because the food is always ready. They make your morning so much easier and start your day off right! read more

update: went this morning for coffee and timbits. asked specifically for no chocolate..rude woman taking my order gave me all chocolate. i'm allergic. read more

Tim Hortons - a box of chocolate donuts - Coffee & Tea Near Me - Brighton, Michigan

Disappointed with the service. Just ran in to grab a giant can of coffee to brew. The place was empty but they wanted to serve the drive through. Some staff just stood around and talked while I stood there with the can of coffee. read more

Slowest and most inconsistent Tim Hortons location I've ever been to. They are always busy being in the heart of Brighton and cannot get it together. The employees look scatter brained as if they have never been trained. Today I ordered a Farmers Breakfast Wrap, missing half the ingredients BUT they did include a handful of RAW red onions inside. The donuts and fruit explosion muffin had no filling inside...??? Coffee ratio with cream/sugar is off and inconsistent. I avoid this place on weekly mornings but I guess 11am on the weekend is just as bad. read more

Used to be my favorite coffee place, the new employees are not personable and the coffee is terrible.

Love those Timbits, They offer a great selection of sweets. They sell out fast, so you might want to call in advance and place your order.

Such a disappointment today @ Tims Brighton!!! Service was fine other than at two attempts to make a Watermelon & LEmonade Smoothie, neither were anywhere close to the picture they advertise!!! Ended up with a refund as the help claims they didn't know how to make them like the picture on their menu. Time to train your employees better Tim Horton! Supply your stores with the proper ingredients to make what you advertise. The End read more

It's cheap, but no cheaper than Dunkin Doughnuts and not any better. I'd recommend Brighton Doughnuts if you're looking for something in the same price range in Brighton. Two Brothers and Starbucks are also good options. read more

Great food, great service. Unfortunately I can't give them 5 stars because there wasn't even one clean table in the place. At least 10 open tables but none clean. Yuck! read more

This location always cheats on my order. Worse Tim Horton's. I love kettle chips and this place always give very less compared to other locations. Basically there large bag size is even less than small size. read more

Great coffee and good sandwiches, but they run out of muffins and donuts too early. For us that crawl out of bed at the crack of 9:30am on weekends for personal reasons, please have some muffins left besides Some type of nut lemon and or carrot flavor. One more thing, the peanut crunchy donuts are not very good. What kind of glaze are on them? Doesn't taste good and doesn't hold nuts on donuts either. If I wanted a plain or semi glazed, female donut, I'd order one. Coffee is the best though and I NEED that, so Four Stars! read more

I've been to a Tim Horton's in Canada that had a better menu, but I don't think there is the consumer base to support as many options in Brighton. What they do have at the Brighton location is good coffee (the drive-thru is quite helpful), tasty sandwiches, and delicious desserts. I do think they try to distinguish between their healthier options (yogurt & fruit, soups, bagels, etc) and their obvious junk food (donuts, cookies, etc). The treats are tempting when you look at them, but I often find I regret getting them, so I avoid the donuts et al. read more

Service was very poor, tried to make me feel stupid and provided me (many times) with extremely bad coffee. Specifically their iced lattes have been very disappointed and distasteful. Would not recommend. read more

This is not my first poor experience with this location, but it will be my last. Never again. Went in and ordered three breakfast sandwiches. One with no cheese. That is all...that one simple request for one simple sandwich. Get to the car and of the three sandwiches, two have no egg. All have cheese. NO EGG? Where did that come from and missing on two? So back in I trekked only to have the girl argue with me about what I ordered. Seriously? So they "fix" the two and I head back out. Get on the road only to discover that again....no egg! On egg sandwiches. Still had cheese too on both. While mistakes happen, this was just idiotic and sloppy. After a string of ridiculous errors...this was the final straw read more

Horrible service, ordered a dark roast iced coffee and I was handed an ice tea. Incompetent employees couldn't tell the difference.