I ordered a new messenger bag on a Tuesday and it arrived on Friday. I think this one will last as long as my other one (15 years). Some of the pockets are configured differently, but the quality is the same as the original. I also bought one for my kid a while back and she loves it. Excellent carry on bags for the airplane too. read more

If you could imagine the most perfect bag, chances are Timbuk 2 has already created it. I can't tell you how many laptop bags I purchased over the years only to end up disappointed. Timbuk2 makes great products that don't look like what everyone else is carrying around. The kids at Timbuk2 constantly put out creative, fun and useful products. Their stuff is practically bomb proof and will last me forever. Their website and store also offer a variety of custom options in case you are feeling like a fancy pants! read more

I've been wanting a nice messenger bag for a while, but put it off until I went to the Timbuk2 store about a month ago. It was great being able to see the bags then fully customize it. Malila was wonderful and helped me a lot with customizing my bag and picking out the right one for me. The day after I ordered my bag and I called back and spoke with Mark who helped me with a question, who was also very nice and helpful. The bag came in less than a week which is impressive considering that it was a custom order! Now that I have my bag I love it! It is great quality. Yes, it cost a bit of money, but personally I'm willing to pay more for a good quality product that was made by hand in the US...even better the fact that it was made in San Francisco. If you are considering buying a bag I would recommend going into the store where you can see all of the fabric options and get the bag that's right for you. read more

Great location to check out Timbuk2 gear. Staff is well trained, lots of gear in stock and the staff are well trained. Staff get to pick the music so bonus points for playing Amon Tobin in the store! read more

We chanced upon this brand @ the outlet mall and are so happy that we did! I am not a big fan of leather handbags and this seems like a perfect store for all my luggage needs. They have a varied, colorful and practical collection for everyday use. I am impressed with the quality of the bags- I have a crossbody bag and a backpack and they both seem to be holding up well even with my not so gentle use. The pricing might seem a little higher, but I'd rather pay $$ for a good, chic design rather than go with a sloppy bargain deal. read more

What an awful product backed by a worthless warranty. Plastic likely now made considering canadian winter so the clasps snapped after 2 years. then the metal wore out of the panier clip so the replacement part would not longer screw in. Worst of all is the lifetime warranty. company should be sued for calling it that and using it to sell overpriced, poorly made merchandise. They either hand you parts if you can get to a store (so much for customer service), or they tell you to ship it off for 2 months at your expense. what a rip off. I've got bike bags from 15 years ago that i can still use. this company should be ashamed of itself. read more

i luff my timbuk2 messenger bag. a cute little sales associate quite easily convinced me to spend $200 on my bag and i've never once regret it. i wear my timbuk2 with loads of SF pride. ohhh. i went to england this summer, and FLIPPED out when i saw someone wearing one. (apparently he ordered it online) sooo cool. read more

Ordered my bag in the store, the service was great and the sales people were really helpful and not pushy. They helped me out and customized my bag and even notified me by email when it was done. Great place, plus you cant beat a lifetime warranty. read more

Nylon built to last in bulletproof mailman sized versions and must have bags for those on the move. Don't think anyone can do it better!

Walked in this Memorial Day, instantly greeted by Nick. He showed me the messenger bags that'll fit my 17.3 inch hp envy. Fit perfectly. He showed me the features of the bag and the rest is history. No pressure sales just solid customer service. Thanks Nick read more

I've bought several of their bags...great durability, style, and functionality. Walked over here from Blue Bottle and picked up a case for my camera. Love the brick and mortar store, too lazy to order online. Maybe, I'll pick up the bottle opener next time! read more

Has a good selection of up to date backpacks, a variety of commuter and everyday bags. Was in and out within 10 minutes since I knew what I wanted, didn't try to sell me on anything and was helpful with any questions I had. Just wish the bags have a little weight on them instead of lightweight air packs to really simulate everyday wear. The bags are too light on its own to give a judge of how it's gonna feel like wearing it around realistically. Nonetheless, good customer experience. read more

Amazing service, wow. Does all the repairs and replacements you ask for.

Great products sold by people who know their business and were able to get me a bag that fits my needs, show me how to wear it properly for my back, and show me where the discount wall was, all before my toddler ran out of patience. Love my bag, which has pockets that are amazingly perfect, and extra bonus that it is made in the USA. read more

I have always been a fan of Timbuk2 bags. They are fantastic and last forever. They are not only designed well aesthetically but also for function. I expected this location to have more one of a kind designs and accessories. I was also disappointed by the lack of camera bags as well. The staff was very kind, patient, and helpful. read more

I went to the store in Snooty Valley, I mean Hayes Valley and was delightfully surprised that it's not as lame as I remember. They still have quite a few dorko looking nerd bags. The girls who helped me both looked kind of like they might kick my ass or were part of tattooed girl gang , but were sweet as pie. They helped me pick out the right bag for my picky tastes. I got a bag one of the girls had designed herself with fun colors and a beer holder attached. Nice! To top it all off, the girls invited me to a party where they made my bag. I couldn't go but my roomates went and got drunk on Timbuk2's dime, stuffed their faces, danced and said there were more cute boys than they knew what to do with. I miss all the fun! Atleast I got a sweet bag! My only beef is that they don't make more interesting fabrics- I am not crazy about the thick waterproof nylon-y stuff. read more

WOW, easy easy easy... Walk in let them know what you need... and it's done. I bought a custom bag for my wife a few weeks back ad she can't be happier... Fantastic customer service. Cheers and keep it up.... read more

Was in the City over the week, and usually to meet friends. Decided to shop for outdoor gear, and friends drove me to Timbuk2 - Wow! Great place, bought a messenger bag. I usually shop on their website or other sporting goods websites, but nothing beats going to the store and seeing the product. read more

I bought a pannier backpack from Timbuk2 almost a year ago. A few days ago, the bag got caught on a fire hydrant and the plastic pieces that connect the bag to the rack snapped off. I went to the Hayes Valley store to see what the options are. The gentlemen inside were very helpful and worked quickly to find a solution. Their customer service department didn't have the extra parts available so the guy took new clips off of a bag and installed them on my backpack. I left with a "good as new" bag. For the price I paid for this backpack, I didn't expect any less of service, but it was super cool that I didn't have to ask for it. No cost, no questions asked, out the door with a fixed bag in 15 mins. p.s. The guy said that typically I would have to wait for customer service to send the parts to the Hayes Valley store, which would have meant I could not use my bag as designed for a few days. This would have been mighty inconvenient and I'm glad I was able to fix the bag same-day. read more

A few years ago I had a custom bag created in the store, and could not have been happier with the quality and practicality of it. After a few years however, the wear and tear caused the stitching of one strap to come undone until the strap disconnected altogether. This summer I came by the store with my bag to see if they could fix it, and was amazed when the manager casually told me he would just replace the bag and make an exact replicate for me in a few days. They did this, and even sent it to a different state and city (where I live now) all for free and with no questions asked and a pleasant demeanor. Amazing product, service, and warranty! read more

Wonderful Customer Service! I recently received an Uptown backpack as a gift and after two months, the laptop compartment seams began to tear. I went into the Hayes Valley Shop and they exchanged the product one for one, no questions asked with zero hassle. I love the product so far, but the customer service was where they really shined. read more

I have been trying to get a Muttmover for a long time but the store and online had been out of stock I think mainly because they were updating the bag. I got an email that said they were back in stock. I called the store and a girl was super nice and told me they had sold out in store but would take my number and would call me when they got more in. A few days later I got a call they had arrived and she said she would put one on hold for me. I was able to get into the store a few days later and check it out. After looking at it in person I just wasn't quite sure my dog would fit. I had asked if it was returnable/exchangeable if she didn't fit. The girl told me it was a final sale. I was very confused when she told me this. I asked why and she told me because people use the bag and try and return it with dog hair all over it. When I looked up the return policy online it said nothing about this bag not being returnable. I asked her if there was any way she could call a manager. Well I think she called someone. She took the phone in the back and after a short time came back out and said there was nothing she could do about it and it wasn't returnable. I told them it didn't say anything about the bag not being returnable online so what if I bought it from the website and returned it in store. They said if I bought it from online it would be returnable. At this point I was very upset that this store just decided to make up there own rules about the return policy and left unhappy. I would have bought this bag online and not wasted my time going into the store if I knew they would not return it. It seems a little ridiculous that they would not honor the company return policy. I have always thought Timbuk2 made amazing bags and I love supporting a local company. After this I will probably only order my items from the website. I gave this store 2 stars only because of the great follow up from the sales associate. read more

I ordered a co-pilot carry on roller bag from a channel retailer. The bag was defective. Retailer sent me to Timbuk2. Timbuk2 sent me back to Retailer. Retailer called Timbuk2 on my behalf. Timbuk2 came back to me instructing me to ship the bag to them. At my expense (and time). I asked for a shipping label. I got a form response back. Shipping is at my expense. Ug. So frustrated. I have a non-working roller bag that has never been used and now have to pay $20 to ship it, (retail shipping rates!), and I can not get anything but form responses and more financial investment in this bag. I Think the bag is good - if its not defective. What's the defect? Handel will not lock. So rolling it around will be a problem. read more

Great shop and cool guy working behind the counter. A tad small but it fits the neighborhood.

Laptop death. Avoid the backpacks with the side zipper for laptops. In a hurry. Forget a zip. Sling the bag over your shoulder. Laptop flies out. You can guess the rest. Very careful hauling around my life's work but this has happened twice. Known problem. Took the bag in and without saying much the very nice salesperson commented - "Your laptop fell out, right?" Recommended solution - be very, very careful. Great. Another life stress point centered around a ... zipper. Very nice bag. I love it. But it's fatal. read more

I went to this store in August 2013 after browsing their products online. The staff was welcoming and helpful at first, but while I was paying for the backpack, the staff didn't seem too happy. I went home and realized the sternum strap wasn't equipped onto the backpack I bought. I remember clearly that the same backpack on display had the sternum strap, so I called and asked if the strap required additional payment or if it came with the backpack. The guy on the phone said the strap should have come with the backpack and I should search all the pockets. I asked if I couldn't find it, could I come back to the store and pick one up? He said yes. Three days later, I made a special trip back to the store to get the strap before they forgot about me. When I asked them about it, they said the strap didn't come with the backpack and the guy who said it should come with it was a new employee and he was wrong. At first, they weren't going to give it to me, but later they gave me the strap. I gave the store two stars because 1) they honored what he said 2) they were nice... at first? The rating is missing 3 out of 5 stars because 1) The staff seemed really unhappy towards me at the end of my first visit while I gave them money to purchase a backpack 2) I was told two contrasting things and made an extra trip just to find out the employee I spoke to was wrong thus almost making my extra trip worthless. 3) I don't feel welcomed going back there. I couldn't figure out why they were unhappy later. Perhaps it was the way I spoke or they didn't like me as a person. In any case, I wrote my story as unbiased as possible. While timbuk2 bags seem sturdy (I can't say how sturdy since I only have mine for less than a week so far) and I like the backpack, I would not want to purchase from this particular branch store again because of the staff's attitude towards me. If the bag lives up to the staff's statement about how it can last for more than 5 years, 5+ years from now, I plan to buy a backpack from another company. read more

excellent and knowledgeable customer service. full range of products to choose from

I was enthusiastic about this company and the bag I bought from them, until recently, when i noticed how faded the fabric has become after just a couple of years. If you're thinking about buying, be sure not to buy anything too bright, or you'll have a dull looking bag in a few years. read more

Great bags! Its been over 6 years that I've played with their site endlessly trying to choose which colors and options to get. I was never happy with the ones I saw in normal stores and the Hayes store was my answer! Most of the bags there are limited production or one offs that are only available at the store. I finally found a great bag there that has two panels of their new X-Pac lightweight fabric, and has a built in laptop sleeve that fits the 13" MacBook PERFECTLY! I'm thrilled with the product and happy to support a San Francisco icon. read more

Great shop for a great brand. Swung by today to grab the amazing Clark Pack for work and travel (highly recommend this backpack). Online shopping is certainly convenient but if you're like me and you want to test drive the right bag before spending the time and money check out this shop. If you're a fan of San Francisco, Timbuk2 is synonymous with a great city and is a great souvenir. All the reps were welcoming to my son and me (shout out to Berto!) and I will continue to visit this spot for my travel needs! read more

I stopped into their store on July 24th and ALYSSA helped me. I have a Timbuk2 bag where the plastic clasp had fallen off. It was my fault, as I cut the nylon straps shorter (they were too long), and then the plastic clasp fell off. She was so helpful and searched everywhere in the store to find the same size piece I was missing (was not easy to find). She eventually took it off a nylon strap that they had for sale. She repaired the whole thing and then fixed both my straps so it wouldn't happen again (mind you- the whole thing was my fault as I had cut the straps). I then insisted on paying for the supplies (she refused) and then gave her $5 for her 30 mins of time, and she wouldn't even take that. Service does NOT get any better. What an amazing employee you have in ALYSSA!!! read more

Went to the store on Hayes on Sunday and was helped by a nice guy, he held a bag for me that I was interested in (an extra star for his service). I couldn't stop thinking about the bag, and how perfect it was for my upcoming trip, so I returned on a quiet Monday afternoon with a 99% chance that I would purchase, I just had to confirm to see if one thing would fit into the bag. I walked into the tiny store where there were THREE employees and not a single other customer, and was I not given the time of day or simply acknowledged. I stood about a foot away from an employee who was working on a task on the table in the middle of the store, and she never looked up at me. She must have felt my stare, and finally acknowledged. She retrieved my "hold" and continued to work on whatever it was that was more important than a customer or sale (if there was even a partial gesture towards anyone giving a shit, the sale was a slam-dunk). Zero follow-up or acknowledgement from any employee in the store...they appeared to be distracted by someone on a bike outside. I put the bag down on the counter and walked out. I went down the street to Lava 9, and spent my money there. They always have very nice service and nice products. I'm tired of the "too-cool-for-school" bullshit. Too bad Timbuk2 has succumbed to this attitude. Been buying stuff from them for years, want to patronize a local business and even brought a visiting friend to spend his money at the store the day before. Why should I be loyal customer? Meh. read more

Being able to customize a bag with the wide array of fabrics and colors and patterns on the Timbuk2 website is awesome. I purchased a customized bag for myself in the spring. Loved it! The problem is, an inner pocket seam started unraveling after three months use. I don't believe I abused it, in fact, only paperwork was stored in this pocket. I was eligible for the lifetime warranty, but only if I paid for delivery to send it back for a 6-8 week repair period, even after I explained that I rely on the bag for work. I was given the option of driving 70 miles north to SF to drop it off... so there was that. In summary, my bag is pretty on the outside, iffy stitching on the inside. Not great customer service, especially considering what I paid. Kind of a meh to blech experience. Make sure you look around if you're looking for a bag for work. A disappointment, and I'm not likely to spend anymore buks there. read more

WTF? Ordered a bag at 7 o'clock Wednesday evening, delivered Friday afternoon! Amazing service, beautiful! Bag!

This review is for Berto - Umberto. Berto was so welcoming and patient and answered all my questions about the day backs the store had. He even helped me with the pack I already own. I never felt rushed or hurried, even though it was a Sunday and a number of customers were in the store. read more

I had a great experience at Timbuk2's store. I had friends try to convince me to go Chrome but they are so big and bulky and the buckle, while kinda sexy, looks heavy. I wanted something light, small and to carry my MacBook in part-time, but use mostly as a running around town bag with a jacket for cold nights. Nicole showed me a Messenger Laptop bag but it was too big, and so we tried a few others, finally settling on a Messenger Classic Small in army/green haze/army. My MacBook fits in perfectly, though I think I might get a very thin sleeve for it inside the bag (the Messenger Classic doesn't have a built in sleeve). That's ok, I wanted small! Nicole was very patient with me while I tore the plastic stuffing out of all the bags and stuffed my MacBook, jacket and a few treasures from GameStop into it. I was amazed to find out I was her first transaction -- she seemed to know everything about the bags. I plan on using this one a while and ordering a custom bag (army/orange/army?) later :) read more

i was a solid timbuk2 devotee. and then i ordered a bag online. id say goto the store instead, but the super-hipster chic-too-cool-for-school girly brats working there could give two sh**s about anyone coming in asking for assistance. one of them even disagreed with me heartily over the name of some bag. what gives? and who cares? should i have come in toting my IT gear, helmet in hand, blasting le tigre on my iphone to prove my cool factor? F that. i happened to be in the car that day. in a dress. with makeup and mah hairs all did! *gasp* still sort of a fan as my bag is solid (although i hate hate HATE that cam buckle, UGH-- and the new crappy plastic key leash clip? cheap-O), but ill go to sports basement instead. or finally try a chrome bag next time... anyone got an industrial sewing machine i can borrow to lose this CAM buckle? blech. read more

I bought what was being sold as a "travel wallet". It is large enough to hold travel papers as well as cards and money. Please understand, this is one of the best I have owned. It is made from heavy fabric with a substantial zipper. Due to my over loading the wallet the zipper finally failed. After contacting customer service at Timbuk2 I was told the zipper could be fixed. Just send the wallet back to a given address and it would be taken care of. So far so good. This wallet had been discontinued which I thought to be a bad idea. It was the best on the market. I would have just bought another if it was still made. After sending my wallet back to Timbuk2 and waiting for over 4 months I finally asked after it. The written reply was that there was no record of my sending the wallet back for repair. I was told repeatedly by a Timbuk2 representative that this wallet would be fixed. All that was needed was for me to send it back. When I inquired after the item I was asked to prove I had sent it and had been actually been asked by a representative at Timbuk2 to ship the wallet back. Please reflect on this problem before buying from a company that claims to back up their products. read more

half a year ago, i was going to get a laptop messenger bag, but they ran out of the mediums and only had smalls of the one i wanted. sighs. also, the bf said we'd look like douches if we both had a timbuk2 bag to match... but they're were going to be different colors! we can't possibly be *that* douchey looking, right? okay, maybe we will. so i held back on my purchase. the other day when i was flying back from boston, the girl sitting next to me had the cutest timbuk2 bag that i've ever seen. i knew i had to get it! it's the little marina laptop handbag! CUTE times a million! i got it in bright yellow (or "soft yellow"). I called the store, but they don't carry the marinas. poo. but then he said i can order it online and ship it to the store and avoid shipping costs! yay! You don't need any secret code or anything, you just have to enter in their store address for the shipping address and magically, there's no 13.95$ shipping cost! read more

Badass bags- just got in a motorcycle crash and one of their laptop bags was with me. It got caught under the bike and basically got shredded, but the laptop, phone, water bottle, and other items inside were protected- as in not a scratch! I was already really happy with the bag, but after this incident I'm completely sold. I'm already trying to decide which Timbuk2 bag to buy to replace the old one. read more