The worst customer service from the pharmacy clerk. I wait 10 minutes in the outside drive thru…read more She was busy on the phone As I waited I could see her put the call on hold or maybe answer another call. Never did she acknowledge that I was waiting. When she got off the phone she just stood at the counter. I pressed the button so she knows I'm there. She then picked up the phone & said just a minute- not even turning around. No thank u for waiting. I could see someone walk up - which she helped first. Though she said they were there before me. Very rude. This pharmacy has poor customer service & I'm not getting my prescriptions from here again!

When Walgreen started to pop up everywhere I didn't think they would do as well if you've compared…read moreit to Longs Drugs. Walgreen had stores in Nuuanu, Market City and near Ala Moana (Flagship store) which are now closed! Walgreen have some items others stores may not offered. Good to see some different items since they have different buyers and distributors. Great they have a 24 hour drive through pharmacy. You can always get your prescription any time of the day! My friend likes their manual toothbrushes since only a few places still sell " firm" toothbrushes. Walgreen offered vast variety of handicap and health home products and test kits. You have to check out their dollar section aisle which is cool at the Kaneohe and Kalihi locations that I'm aware of. You may find mouth washes, drink mix packets, can of soups, zippered bags, soap and more in the dollar section! it's such a bargain price! They have reasonable toilet paper prices for their brand. If you're like me, the 1-ply toilet paper is perfect for those who like to use so much for one use. I'm a fan of the big jug of decaf diet Arizona drink. They have a reward program and can get their Walgreen's app on your phone and start savings. One of their store brand is "Nice" and I usually buy their snack/nuts from there also Worth checking it out, never know what you would find. 09/24/22 was the last day to use the coupon book since they are going all digital savings. Thanks for reading my review. =)

I happen to be in Kaneohe and went to this CVS Longs Drugs at Kaneohe Bay Shopping Center…read more This Kaneohe store was almost empty which I thought was unusual as I normally shop at CVS Longs Drugs at Pali Highway... which is always busy. Anyhow I have two items and I go up to an open register #7. To reiterate I rarely go to this Kaneohe Longs Drugs and it hardly had any customers that day. The cashier (#2900924) accused me of cutting in line. I'm confused because register #7 looked open as I saw no one near by. She then pointed to a sign further back that says "Line starts here". There was one customer waiting there. Ok my bad. I did not see the sign and was unaware about that. I did not notice the one customer standing further back at the "Line starts here" sign. I've been to other Longs where you just go up to any open register. In fact... I was just at Pali Highway Longs that very morning where customers just go up to any open register. I did not like the way this Kaneohe Longs cashier handled the situation. Accusing me of cutting in line and giving me the third degree. She could have understood that people who don't normally shop at Kaneohe Longs might be unaware of that. This Longs has a wide area with the registers spread out. Unless one is already aware... that "Line starts here" sign is easy to miss. It's just the way the store is so wide open and how the layout of the things are that I did not notice. Other stores like Target and City Mill has a "Line start here" sign... but there are partitions near the checkout counters to make it obvious and hard to miss. Kaneohe Longs don't have any partitions near the checkout counters... so it is easy to miss in the wide open layout of this store. It was an honest mistake on my part. All that cashier needed to do was inform me "The line starts back there by the sign". And I would have been good with that. This was a misunderstanding that could have been better handled with simple courtesy and understanding. There was no need to make accusations in order to make me feel bad. That was uncalled for. I've later heard from other people who live in Kaneohe tell me of similar issues concerning the lack of courtesy at this Longs Drugs at Kaneohe Bay Shopping Center. Probably no wonder why the store was empty of customers. I will never come back here again and will stick to shopping at the other CVS Longs Drugs elsewhere.

I recently moved from upper Manoa to Kaneohe, so transferred all my scripts to this Longs' and I…read moremust say that The difference is night and day. Everyone at this Longs' that I have encountered has been exceptionally helpful, kind, and compassionate and I greatly appreciate their hard work and Aloha. Much Mahalo

What could improved?! Your cashiers need improvement! We were told the line for the two open…read morecashiers was over there (cashier pointing). Well there was NO sign stating line starts here! We decided to use self checkout, so we did not have to deal with rude cashiers! Something went wrong with self checkout, another cashier came over to supposedly to assist and was just as rude as the other cashier! What has happened to Longs not CVS, Longs Drugs! Multiple LONGS stores locations & employees are just out right rude & nasty! These are the older cashiers! Longs/CVS upper management/corporate , you guys really need to do better training for your employees! Senior employees/cashier rude & nasty to other seniors customers, like me! NEED TO DO BETTER & SHAPE UP!!

First time for us to this branch on the Windward side. We were driving around the island…read more Very helpful pharmacist who actually left her post to show me where the recommended Allegra was (sneezing and coughing) and the different types ie 12 hours vs 24 hours. Hubs used their restroom after a family of 4. It's by their minute clinic and you need a key. We also picked up lemon peel, ginger, li hing cherry, and more. Doc was generous as ever and paid for everything. She's too quick. Glad we found this store as we had Yelped 2 crack seed shops that were supposed to be nearby. Longs had what we needed so we headed home after that.

After I lost my patience with 4 days of taking OTC medicine with below average results, I reached…read moreout to my PCP where he prescribed me 2 medications and I selected my go to CVS Long's Pharmacy at Kaneohe Bay Shopping Center. He submitted my order electronically where I soon received a text from CVS Long's that they received my order with a tentative pick up time of an hour later. I did receive a text update but noticed one of them wasn't filled and still pending. I was waiting at home and desperate in getting my meds as I was exhausted from being sick and lack of sleep. I called Kaneohe Bay Shopping Center CVS Long's only to hear their recording that they are currently close for lunch and will reopen at 2pm. I waited until 2pm and called again only to be given an option to leave a message, which I did requesting a callback with the status of my pending prescription. I was called back within 10min and was advised they had no stock of my prescription and the staff suggested I go to another CVS Long's nearby and mentioned the one in Target at Windward Mall. I was in luck because Target Long's Pharmacy has the inventory and to allow about 30min for a pick up. I then hopped in my car and headed to the Windward side. I first made a stop to Kaneohe Bay Shopping Center to pick up my other prescription. There was a line of several people waiting but the lines generally don't move quickly as shoppers are given the option of also paying other Long's purchases, which also allows customers to use coupons, etc. While waiting I then noticed about 5 more people queue behind me. At this time one of the cashiers announced for more cashier help and another staff came out. When I finally paid for my meds, I received a text advising my last medication was ready for pick up at Target Long's pharmacy. I then drove across the street and made my way to Target. I saw the Long's Pharmacy signage on the bottom left of the front entrance. Don't let that sign fool you. I made my way where the signage was only to realize that it's Target's cashier area. Long's Pharmacy at Target is located 1F deep inside the store. I was pleased that no customers were waiting at Long's Pharmacy and there were 2 staff sitting down looking at the computer monitor screens. The young male staff greeted me and asked for my ID and soon brought me my prescription. I was advised my co-pay of $5 and I paid via contactless payment. I was so impressed on how quick my transaction was where I'm thinking of picking up future prescriptions from this location instead. Lots of parking at Windward Mall and less foot traffic at this CVS Long's Pharmacy. 2025 #5

Picking up a prescription in Kaneohe, Oahu, Hawaii…read more.. I knew that there were two Longs Drugs Stores in Kaneohe: one at Kaneohe Bay Shopping Center and one at Windward City Shopping Center, but I didn't think that Longs Waipahu would send my aunty's order to Longs Pharmacy inside of Target at Windward Mall. Note: I had gone to Waipahu Longs three times, and they didn't have the medication even though it's on auto-fill! When the Waipahu pharmacist told me the address of the Kaneohe Longs, I thought she meant the Longs by Safeway... No... The pharmacist said, "inside Target". Ah... I've seen the "Longs" sign in the past, but never sent my own prescriptions here. I usually use the Longs across the street because the Longs at Kaneohe Bay Shopping Center is a 24-hour Longs. Because it was a holiday (Labor Day), I wondered if there were special hours. I knew I couldn't make it there after dinner or the next morning, so I drove from Waipahu to Kaneohe. Of course, when I got there, Longs at Target in Windward Mall was closed for lunch. They opened promptly at 2pm. I picked up the medication, which was 100% covered by Medicare... yay! Thank you... especially for processing my transaction before the family of 4 who were getting their flu and COVID vaccines!

I'm not sure if it was my provider or their dispensary... but I needed a medication for my ESA,…read moreasap... and it took two days, when I was told I would be contacted that day. I hadn't complained because I didn't know who it fell on. But the front desk lady was so kind and descriptive for me. The store seemed well maintained and clean.

Such a cute tiny little pharmacy tucked into a little shopping center in Kailua, right next to the…read moreCinema. Surprisingly this is the only place on island that could provide a special prescription I needed (I guess they're the only one that makes it). So although I had to drive really far to come out here, I appreciate this place because now I won't have to wait for my medication to be shipped :) They even texted me the address and when it was ready to be picked up! I also saw a sign that says they have CBD products, pre-rolls etc if anyone needs that. mahalo nui loa! Oh, and if you ever have to stop here- check out the Food Company for a bento or plate lunch while you're in the area!

I'll update this, as this has been my pharmacy for years and they've been amazing with making sure…read morethey always have a medication that seems to be pretty hard to get ahold of, there was actually a nationwide shortage and they always have it for me monthly. The current staff and pharmacist are incredibly sweet and always answer the phone, I've been going for the last 2 years and have had really smooth experiences. Mahalo Times Kaneohe!

I would give zero stars if I could. They have the worst customer service. They don't acknowledge…read morethe customers who are waiting. We were given a 3 hour wait, came back in 4 hours and it still wasn't ready. As they laughed and made rude little comments under their breaths. We love Gabby, she is the sweetest. Too bad she can't work every day. They need proper customer service training. If you don't like dealing with sick patients, you're in the wrong field.

I am so grateful for the pharmacist that helped me today, she was fantastic. I had a couple…read moreproblems with some prescriptions and she patiently helped me work through all of them. She went above and beyond and was so kind.

stay away pharmacist are rude and if there is a problem they just say…read more go to another pharmacy wow! most unprofessional pharmacy I have ever experienced go to a pharmacy that respects your business! stay away from!

I have no idea where some of the other reviews are coming from. CVS-Long's, Kailua is clean,…read morestaffed with knowledgeable, friendly, professional staff. This is an excellent pharmacy, drug store, establishment whatever you want to call it.

Overcharged and extremely rude! The "lead" lady named Lorna,…read morewas first rude when I was interested in purchasing two birthday balloons for my father's 79th birthday. Beside being rude, when I was being rung up by the nice cashier, Lorna came over and thought the cashier was incorrectly ringing up the balloons. Lorna went on to be rude and insulting to the cashier saying "you cannot make up your own prices" which she wasn't, she was actually scanning the price sheet provided to the at the register. She rang two different prices for two different ballon sizes which is correct. The mean lady Lorna insisted it was incorrect and tried to charge me $18.99 for a circle ballon that clearly stated "shaped or cut out ballon" on the sheet. How can a lead be so blind. Anyways, the cashier explained the price difference and still the "lead" had to much pride to even admit she was wrong. Lorna went even further and said "well u want me to charge you $18.99?" Which she clearly knows was incorrect. Who's making up their own prices now??? Long story short, she over charged me by charging the higher price for two different balloon sizes where it was clear as day that it wasn't right to do so. Please beware of Lorna who likes to make up her own prices, likes to talk down to employees and customers and who needs to smile if she wants to be in any customer service roll. She also lingered at the register to make sure we were overcharged dispite other customers asking for assistance in the photo area. She made them wait and basically ignored them because she was wrong and couldn't admit it. May be time to find her a better position in the back of the store where she will not be giving Longs a bad wrap. I'd like to make longs a part of my day, but def not when a mean, untrained Lorna is working.

Quick and easy service when it comes to their drive-thru option. Location was not busy on a…read moreSaturday morning with loads of labelled parking on the left side of the lot. Staff were on their toes, spent less than 10 minutes from pulling up, getting me order, and loading it into my car. Back on the road after that! This Target has a lot of products that the other locations are sold out of, especially baby/kids items. If you have to make the trek, its definitely worth it.

Okay, I have to admit I shop at Walmart waaaaaaaaaaaaaaaaaaaay more than Target, but what led me…read morehere today is because after doing work at a local financial institution (just next door from Target), I actually had to use Target's restroom to wash my hands after touching multiple bags of coins (your hands actually become black from touching a lot of coins). After using Target's very clean restroom, I thought I'd walk around & check out the Kailua Store. Making a small observation.......... ever noticed that Target's store layout is pretty similar to the other Target stores in da 808??? I guess this is kinda neat, as it makes it easier to find things in the store. I noticed that the Kailua Target store also had a Starbucks coffee shop, & a Pizza Hut within the store. I really didn't have anything to buy today, but while browsing around, I came across some DEALAGES on a microwave oven. DARN! I just bought a new microwave oven for my dad, as his microwave had broke down recently. Guess where I bought my microwave??? Yes gangies..........Walmart! And ya know what???? Target actually had a better sale price on the microwave, as the microwave I bought on sale at Walmart was ($60.73 w/tax). I guess Walmart doesn't always have da best DEALAGES! Lol! The Kailua Target store is very spacious & clean. A very nice store to visit, should you need groceries, or any other item.