The doctor is super nice, very cheerful, caring, and happy, he listened to our concerns and…read moreimmediately took us to the exam room. The medical assistants were great with my child, especially when doing the swab test.

Waiting was quick…read more The front helped me right away and greeted me soon as I walked in. Doctor saw me pretty quickly after checking in with the nurse. The office is clean and neat. Overall quality time and care was pretty great and I'd definitely come back to this urgent care location again.

Finding a last minute urgent care for late nights when you have a sick newborn is almost…read moreimpossible. I am so glad I found this place and they were able to take me in. What's crazy is I didn't know they were located in the same area as Ka Makana Alii! This is so convenient considering afterwards, if you're still up for it, you could do grocery shopping at Foodland, or if you've been waiting for a while and you got discharged you could go eat! Or just do what I did and have your spouse drop you off while they go take care of dinner for everyone. The wait was manageable considering I drove westbound in rush hour traffic and was able to get in the queue ahead of time. I also really needed my son to be seen so I knew I had to wait. I also appreciate that everyone who saw my son and me were able to help this new-mom out and ease my worries. From the receptionist, to the nurse who took our vitals, to the doctor who helped diagnose us, I am appreciative of all of them.

12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med…read moreassistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery.

From the Administration, Nurses and Doctor Everyone is…read morefriendly and attentive My mom's favorite was Nurse Akane. Keep up the Great Work Much Mahalo for taking great care of my Mom

I was at the ED with my mom on 09/14 around 7:00 AM but she got there about 3am and there was…read moresomething I found very disheartening. At one point, one of the nurses was talking out loud about a patient who had asked for a foot massage, and the nurses were openly commenting about how demanding the patient was. Me and another family member who was sitting across of me just looked up. I completely understand that working in healthcare can be stressful, and as someone who also works in healthcare, I understand that nurses need a way to cope with difficult or demanding situations. However, I feel that those conversations should happen privately and away from patients and their family members. There were patients and families in the hallway who could hear these conversations. Hearing staff openly discuss patients in that way can make us feel like we are being "too much" or a burden when we ask for help, even though caring for patients is part of their job. I hope the staff can find a better way to communicate and cope with their frustrations without having patients and families within earshot. We understand that healthcare workers have difficult days, but patients are already vulnerable and should feel comfortable asking for help without worrying about being judged or talked about within hearing distance. And what's up with the NOC shift security guard? For a man, you sure have a lot of sass and attitude. Like, I genuinely don't understand it. I sincerely apologize for not knowing where Floor 00 is located, but there was no need for the attitude. If giving me a visitor sticker was too much for you to do, you could've simply said so. You were clearly annoyed for absolutely no reason, and there was no need to make me feel like I was bothering you for simply asking for directions. GO HOME if YOU DONT WANT TO BE THERE.

I went to this clinic yesterday because it's right down the road from me. I went around noon and I…read morewanted to get tested, maybe even meds if I have the flu for sure. I went to check in and was told that the wait was around 1 hour 45 minutes to 2 hours. I said that's fine, I'll wait in my car and asked if I could get a phone call when it's my turn. The receptionist said they don't call people anymore and you have to wait in the waiting room. I decided to go home because my head was pounding and it felt like it was going to explode. I took a nap and decided to return around 6pm. I walked in and went to check in. The employees working at that time were extremely rude and said they weren't taking anyone at the moment. She said "Didn't you see the sign on the door?" I just walked out. I see why this place has so many bad reviews. The workers are super rude and the whole policy of sitting in the waiting room while sick, possibly exposing your germs to others is so inane. I would've preferred to go to straub Kapolei urgent care but I don't think I would've been able to handle the car ride. Straub or someone else needs to open another urgent care clinic in Ewa Beach cause this place ain't it.

Today I was assisted by Roderick. He was very kind, patient, helpful, and informative. Overall a…read morecaring individual. Jaime took care of me afterwards. The fact that she remembered me from a previous visit already says a lot. When she listens, she actually listens. She lets you express yourself & shows genuine concern. You can tell how much she cares. I went to the urgent care feeling very worried & scared. When I left, not only did I walk out w/ all the helpful information that was provided... I also left feeling understood, reassured & taken care of. We need more healthcare workers like them. Today I am grateful for you both. Thank you, Roderick & Jaime!!

I had no idea this place existed! I mean I saw it when I walked into Longs but had no idea until I…read morecalled a doctors office to ask them if they do earwax removal. My ear was itchy nonstop and thought maybe I needed some cleaning. They recommended that I call Longs. What?! They do that? Looked it up and sure enough... it's an easy process, could make a quick appt through the app or something even could be waitlisted if you want same day. I was able to get in the following day. A RN called me into the office and asked me some questions. After that, the Nurse Practitioner called me into another bigger office to check me out. I had clean ears after she checked and I had an ear infection. She prescribed me some me ear drops and I was on my merry way. Super convenient and easy. Wish I would've known about this place rather than going to the urgent clinic in which I waited 4 hours! The NP was super thorough and the place is clean.

Actually ridiculous. I went for a DOT physical which i get every 2 years. Nothing has changed for…read moremy medical history!!!! NOW all of a sudden i need a doctors note stating it's safe for me to operate cmv. This is my 3rd DOT physical ive needed and never needed this So i pay the $122 and then ANOTHER $36 for a "follow up" to bring back signed paper work that i didn't even need to have !!!!!! No one disclosed another charge would be needed to return signed documents !!!!!!!

This location is by Walmart and Panda Express Very poor front desk experience and if you don't want…read moreto provide service maybe you should just say from the beginning instead of walking in the back and talking loud enough for everyone to hear in the lobby. 2 people waiting in the lobby I walk in just to get staples removed from my head that Queens ER said I could go to any urgent care and get assistance so I did that and got subtly denied without being denied. Oh we didn't put the staples in so... Yeah ok. They tell me 2 hour wait so I say ok should I come back? Then ignorant lady goes in the back to talk to the in house Dr or care provider so just hear more murmuring. Lame seriously !!!

Overall my experience went well. I put my name in as a reservation online and when I got there it…read morewas smooth. Signed in, did paperwork and waited about 10 minutes and was seen by doctor. She spoke well and I took her time to explain medication. Appreciated that! Worth going if you really not feeling well and want to get checked asap.

My other half needed a PCP, although he already had one, I wanted to find a more updated one. He…read morewas previously going to the same doctor as his dad and I never felt comfortable there. It was always crowded, super long wait and I barely understood the doctor. I finally took matters into my own hands, looked online and found Alohi Clinic. Although I can't speak from first hand experience with the appointment, my other half had no complaints. But what I can say is booking online was easy for me and when I had to adjust times, calling was just as easy. There is a code to get into the building, which they give you, and the waiting area is a good space nice cool and quiet. They offer services like facials, hair removal, etc. but they also are an internal medicine practice so you can come for normal PCP stuff. It's pretty great. The wait is quick, the front desk is friendly and the office is clean. So far it's been great with this clinic and I'm glad we found it.

Been there twice bc my family & I was sick. Doc, staff,…read moreclinic, bed side manners was always 100%. He's caring and great on educating his patients. I actually found out he's not just only an urgent care but he can also can be your primary Dr (PCP). Thanks Lexi & Doc for your help. My Ohana & I greatly appreciate it!

Adventist Health Castle Urgent Care is a great facility. For my situation, I needed to see a doctor…read moreto get a note for light duty work. Unlike seeing a primary doctor, Adventist Urgent Care takes walk-ins, and the next available doctor will see you as soon as possible. Unfortunately, due to their walk-in the wait time can take close to an hour or so (depending on your condition). Note: Adventist urgent care providers will take patients with worst condition first to make sure they get the immediate care. Also, if its your first time there you will need to fill out a registration form to be in the system and have any easier time transferring documents or keeping in contact.

The wait time was fast considering there were 3 other people ahead of me. Dr.Pummer was very…read moreinformative and answered my questions and prescribed my medication.

He does a good job. Makes you feel at ease. Gets rid of your toxins in a safe way. The treatment…read moremakes your skin look better. It's worth it

I went in here yesterday for a colonic for the first time in over a year. I was pretty backed up…read morefrom not eating enough the past few days due to lack of appetite from getting over an infection and was feeling pretty poopy and grumpy. TMI, but haven't had a proper BM in 10 DAYS! Crazy, I know. So I called in to make an appointment and they were able to fit me in the next day. I've only had experience with closed systems, they have an open system here. Elizabeth was so generous and patient with answering all of my questions, I feel like I asked at least a dozen before we got started. The price was amazing, too! $75 for one ~45min session is such a steal (they were generous with the time for me, so thankful). Dr.George even came in and gave me an abdominal massage that I requested and taught me a little bit about colon anatomy which was very cool. The experience was VERY EFFECTIVE! Lots of surprises came out. If you're familiar with giving yourself an enema at home, it's a similar experience, except way more thorough. It's definitely more hands on as you're the one inserting the thing up in there and you get to control the water flow and even the temperature. There's a little buzzer if you need help and they check on you every once and a while. The space where the colonic happens is clean and cool. Instead of the white walls shown on their website, they were instead covered in a beautiful hand painted mural of nature scenery. There's also some anatomy posters on the door to look at if you get bored. Overall I had a great experience, by the end of the session I was in a way better mood, physically lighter, more flexible, my back pain and body aches were gone and I feel like I can eat again since the pipes are clean. They end the session off by sending you away with a couple probiotics to take to help reculture everything which I thought was super nice, too. I was joking with my friend that if my colon could sing it would be singing right now. Creepy or cute? I dunno. LOL. I'll be coming back for sure~ SALAMAT!

Access Medical in Mililani Town Cntr is great!! Although my copay is higher, this is my go-to!…read more The receptionist is friendly, organized and proficient at her job. The nurse and doctors are so nice and not clinical. Takes their time to ask questions and doesn't make you feel rushed or like a number! It is a walk-in clinic so first come first serve. The best thing is, after you check in, they let you know when to come back. So do not call to make an appointment. I would say the latest to go would probably be 3pm to be safe if you want to be seen. I went on a Sunday at 1 and they were all booked and they close at 4pm. If you are skeptical about here, don't be. It would be a good decision to go.

If I could make Drs. Thompson and Yamashiro my PCP's forever I defintely would! I do love my PCP…read morebut he's all the way in town. The last time I did a telehealth with him, our internet service went down after the first 30 seconds and I called him back immediately, but his nurse said "he's moved on to his next patient" and I got slapped with a co-payment/bill for that telehealth visit that didn't even happen! One of his APRNs prescribed an antibiotic meant for upper respiratory infections for my UTI - haiyaa! (Uncle Roger sound). I hope my PCP/APRN are not reading this, but if they are, they will know where I disappeared to, and it is here, my new medical home for non-emergencies! I still love them but I also love this place....a LOT. Access Medical Mililani is my new go-to place when I can no longer: 1) wait days/weeks for an appointment 2) suffer insanely 3) bear the thought of waiting 45 minutes to 1 hour or more in the waiting room to be seen by my PCP 4) bear the thought of driving in traffic going to the appointment, being stuck in a crowded paid parking lot with bad drivers, being stuck in traffic going home all while feeling sick 5) wonder how my PCP can diagnose me over the phone without checking my lungs, my ears, my throat. Both doctors took care of me on two separate occasions - in person! No telehealth Tom Foolery here. They were very knowledgeable, professional, caring, and kind. They explained everything in detail and I never felt rushed. I really appreciated their time in taking care of me. I was very grateful for this place and all doctors/workers that run this clinic. I overheard the receptionist say that they take Quest insurance, and that is great, because a lot of places will not take Quest. I know so many people that need help with Quest but they can't get seen. The name "Access" in Access Medical really is a great name for this place. I also love the fact that they charge you the co-payment right up front instead of having it to mail it by check weeks later, which is inconvenient to a procrastinator like myself who throws mail into a big pile without checking it for weeks. This place is super convenient, inside of Mililani Long's Town Center. Parking is free, zip in and out. It's a walk-in clinic only, so no appointment needed. I don't see people waiting too long to be seen. Shop at Long's while you get your RX filled out conveniently in the store. RETURN FACTOR: Don't want to have to look forward to going to a medical clinic anytime soon, but when I do, it will be Access Medical.