This is a long review but worth it to explain my overall experience with Fred Weston lately. I've…read moreused Fred Weston plumbing many times over the last 10+ years in different homes. But this time they really let me down. I had to call them on a Sunday because I had water in my garage between my water heater and hvac. After having two water claims in three years: a toilet leak that damaged the ceiling in the bathroom below it, and a fridge solenoid going bad which allowed water to keep flowing into my ice maker and flood my kitchen. You could say I was panicking about where this water was coming from. There was enough water that it had slowly made a small river under my car and out the garage door. I called FW and was told how much it would be to have them come on a Sunday because there's a minimum of 3 hours or they could try to get me on the schedule. I didn't want to wait because who knew where the water was coming from - a busted pipe somewhere? When the young man came out, he went to all the bathrooms as well as the kitchen, looking under the sinks and behind toilets. He even looked in my attic space - visually from the doorway. Then he looked around the garage at the drainage pipes from the water heater and hvac. No water was visibly leaking. Did he then shop vac the water up? No. He called his boss who agreed with him that he should cut a hole in my garage wall between the water heater and hvac unit. Okay I said, if that's the only way to find out where it's coming from. Well, upon cutting a hole in the wall we discovered that that's just a concrete wall. There are no pipes which meant that any pipes would be above the garage since I have a 3-story condo. He then proceeded to take some of the ceiling tiles out and see if there was any noticeable leaking. None found. I had gone back in my house during all of these events, hoping he'd tell me what he found. When he was done with his investigation, he came in and told me that it looked to be the hvac unit! He said "I got the water cleaned up as best as I could so there's no standing water and it's pretty dry, that's when I noticed that the water looks to be coming from behind the hvac." He told me it's probably a drain pan that's gotten rusty or has a crack in it. (Come to find out, he was right.) It was the following day that I thought about how he hadn't even shop vac'd the water before he cut a hole in my garage! And the site of the hole in my garage - because of course he hadn't fixed the hole in my garage - made me realize that I've been taken for a ride. I called the company and left a message with someone (Linda?) and she said she'd talk to her supervisor and the technician who'd come out on Sunday. I waited another week and when I got no call back, I decided to email them. The only way I could email them was to fill out the contact form on their site. Once again, I got no reply. After two weeks, they did go ahead and cash that big check I gave them on that Sunday. For a while I was thinking maybe they weren't going to cash it because they realized they messed up my garage for NO REASON WHATSOEVER, but I guess I was living in a fantasy world with that scenario. I'm still peeved about the hole in my wall which I still have to fix, and the fact that they have not even had the decency to return my call or email. Shame on Fred Weston Plumbing, and shame on me for being fooled into paying someone for doing absolutely nothing except damaging my property and THEN discovering the issue wasn't a plumbing issue. I knew the price would be high for a Sunday, but I didn't expect them to do the job in a way that left me with a hole to patch and no one to have the decency to get back to me. I'm sure if they take the time to reply it will be to write a long response deflecting or coming up with excuses like they have on other poor ratings. Follow-up to response by "owner". No one called me back. No one emailed me back. No one followed up. Finding out where the water is coming from would've been easier if the water wasn't there. Use common sense. This company is quick to respond to complaints when we leave them a bad review but they are NOT quick to reply to attempts to contact them via phone or email. Excuses excuses is what this company is good at. This is the last follow-up I will have on this review.

Woke up to a leaking pipe and called another company first and they were busy all week. Called Fred…read moreWeston Plumbing and they said they were booked, BUT, what was the issue. I explained my plumbing leak and I was told we will put you on a waiting list in case something came open. I was contacted the same day and my leak was fixed, quickly and for a fair price and cleaned up the work area! Thank you so much for getting our problem solved and fitting us into your schedule! Fred Weston Plumbing will always be our first call!

This team is the best!! The owners really care about the…read moreclients and will give you their very very best!

Friendly Neighborhood Plumber performed a complete demo and replacement of all our plumbing. after…read morethe initial walk through and estimate I prayed the craftsmanship and production speed were even close to the professionalism and pricing we got in that first visit. And my prayers were answered. Bobby and Patrick stopped by a few days before they started to drop off materials and plan the job. My work was done 1 day sooner than planned for, they sequenced the work so we had one bathroom each day. Everything worked as expected and they left no mess. Bobby walked us through how everything worked and why he chose certain methods. We couldn't be happier with the pricing (and we compared), the service, and the quality. Do your family and savings a favor and consider FNP for all your plumbing needs.

Ron replaced a hard to access shower valve. He and Ronnie work efficiently…read more Ron responded quickly to my phone inquiry and was able to come do the work in two business days.

Ron came to our condo to install a new shower valve and shower head. While he was here he fixed a…read moredrainage leak in the bathroom sink due to the sink connection being incorrectly installed by another serviceman. I highly recommend Ron for any plumbing work you may need,

Daniel and James were the best plumbers. They have a simple charge based on time and parts. Very…read moreknowledgeable and recommend only the best solution at the most reasonable cost. They handled my Navien tankless water heater problem as true professionals. Warranty and maintenance service on Navien tankless water heater and fixed poor installation of the unit to make the water heater perform significantly better. They are the best in the area!

James installed our new faucet in the kitchen and did a wonderful job! We have our plumber for all…read morefuture issues!

I have used Knoxville Plumbing/Hero Services for our plumbing problems for some time now, and can…read morehonestly say they are the best. The technicians always let me know when they are coming to the job and give me the price for the work before doing the job. We had used a few different plumbing companies before trying this one, but found they were over-priced and not likely to fix the problem. Robert and Tim, as well as the other technicians that have worked on problems at our commercial property have all been excellent and fair. I would not consider any other plumbing company again. Sandy C.

This company is way overrated and overpriced, as well. They charged me over $3000 to fix a water…read moreleak in my yard using a bobcat. So you can imagine the big lumps of soil and big holes in my yard. It's so bad, I can't hardly walk in my yard or even mow where they worked. I called to ask them to fix my yard but they ignored me. DO NOT USE THIS COMPANY. OVER PRICED AND THEY WILL LEAVE YOUR YARD A MESS!

Highway robbery! We had a simple outdoor hose bib that wouldn't close. We expected either a…read morerepair, or worst case, a replacement. When the guys got here, we were quoted $475 to replace it. When asked about a repair, the guy said, "...if we have the parts on the truck, it'll be $350...". Obviously, I didn't pay that as I felt it was extremely high. Sure enough, after they left with my $79 'show up and estimate' fee for 5 minutes of looking at my crawlspace and telling me, I called another plumber nearby. That plumber estimated $225. After calling the original plumbers office again and explaining the situation I just experienced, along with the estimate I got from the other place, the lady on the phone even told me it seemed high. Either this place has a technician problem of inflating their book price or they have a pricing problem overall. Unbelievable! Anyway, completely would not suggest this plumber to anyone. UPDATE: Owner Ricky called me, explaining their pricing structure and refunded my 'show up and estimate' fee. He was very polite and open about their structure.

These guys are the best of the best. Knowledgeable. Fast. Reliable. Great value. I would highly…read morerecommend them to take care of any plumbing problem you have.

Great communication. Very fair pricing. Fixed our kitchen sink problems. He scheduled to come out…read moreagain to fix our water pressure issue, but later realized it was ok, so he didn't charge us for coming out that 2nd time.

Michael was swamp'd this week but he made time to swing by during the lunch hour…read more Price was very reasonable - I'd highly recommend! Tim

We had them come out for HVAC annual service and they service tech said it was fine and needed no…read moreservice. Then they billed us the entire amount for service. When we questioned the large bill for not doing any service, the rep said we were over billed by tech. They said they would destroy the check in the techs custody upon return I g to shop. They asked for our credit card over the phone for the smaller correct amount. They later never destroyed the check and cashed it. We called and they said it was a mistake and they would issue a refund check in 3 days. 2 weeks later...nothing. Called again and told the One Service Pros merged with All Star and they had no idea. They would "research" the issue and call back. So far, nothing. Don't use them! They don't have good customer service and I'm sure the One service Pros knew when we called that they were merging with new company and didn't care to help use for double charging.

Great fast service. I have used them for plumbing, electrical, and HVAC. Good service at a good…read moreprice.