I needed to fix a slow leak on my tire on a Saturday and I saw this place and upon initially speaking with them I thought all I found a good place to go. I also wanted them to look at something underneath the car. They fixed the flat tire and helped me with something underneath the truck that needed inspection, but as I left the station, a low tire pressure light did not go off for about eight blocks. It usually goes off pretty quickly and when I stopped to check the tire the tire was down to 20 pounds. It should've been 36 pounds so I stopped and filled it and it hasn't leaked since. When I called on Monday to tell them what I had happened they told me there was no way that they did not fill the tire to 36 pounds I said exactly what happened and they said that's impossible and they would talk to the technician that didn't repair. I have not heard from him since last week when I spoke to them on the phone. They were very professional and polite up until the end and I really felt that this would be the kind of place. I wanna do in the future but after that experience no I will not be going back there. read more

STAY AS FAR AWAY AS POSSIBLE!!! I went in JANUARY 7,2025 for an oil change and set of tires and left with COOLANT IN MY BRAKE RESERVOIR!!! The manager Will (who by the way told me "this won't end well for me") said the brake reservoir was missing the cap and had fluid in it "from the last place I had the oil changed". I took the vehicle to the last place I went to for an oil change and will LIAD because that coolant was fresh!!! I have a statement from the shop!! I then took it the next day to a local shop and that shop ALSO said it is fresh. I called their corporate number. They told me to take it to my dealership which I did and I PAID OUT OF MY POCKET to get it towed there! The dealership ALSO stated (I have all the paperwork) that it was fresh! Mr tires manager Dan then called me and had it towed to them so they can flush it which was NOT done. We picked the vehicle back up from them late on a Friday and I called Dan first thing that Monday morning because the vehicle was running extremely rough which my 2020 did NOT have any of those issues. He had the vehicle supposedly looked over by his mechanic and said my key battery was dying. BULL!! They clearly screwed up AGAIN but yet AGAIN can't own up to it. Well the vehicle is at my local mechanic STILL because I got it back missing the same caps I have MULTIPLE shops stating where missing. Also STILL has the coolant clear as day in the brake reservoir. So needless to say my vehicle is still sitting at the shop because THEY DO NOT OWN UP TO THEIR SCREWUPS! They put a claim into their insurance company and they offered a REPLACEMENT CAP! THATS ALL!!! A CAP isn't the damages of what they caused! Stay away because I'm without my vehicle STILL over two months and they will NOT do anything. ALSO they falsify their documents which I also have proof off too and changes dates etc. I really hope this "family owned" business closes down! It's disgusting to be completely ok screwing up someone's vehicle and now we don't have a vehicle and now paying Lyft and paying people to drive us where we NEED to go as i pay over 600$ only a month for my vehicle to sit at the shop praying I can figure out how to even begin to get it fix because of them!!! STAY AWAY!!! I should also add that it took a week for the district manager to even call me back at the beginning because he "thought I was another customer that he already handled this issue with!" read more

Tire Choice Auto Service Centers - Damaged they caused! - Tires Near Me - North Randall, Ohio

Yesterday i came in at 4:50 pm and got told that they close at 5 instead of 7:00 as advertised online and got told to come in at 7:30 that they would be someone to help me out early in the morning, well is 7:55 and no one is here,l read more

My brake caliper, brake pad and rotor needed to be replaced, I was helped by Adam who was able to assist in a quickly and timely matter, very good communication and his ingenuity was amazing def recommend and will be back again for 4 new tires read more

I don't normally leave reviews but I wanted to share my experience at Monro because of how well Gus and his team did. tldr: call and talk to Gus and he'll take care of you. I called in on a weekday right before 5pm and asked if they had a specific set of tires I wanted for my car. Their website said they didn't have the tires in stock, but I figured I'd call to double check. Gus took down my information as well as the tire/car info and said he'd call me back. I assumed he meant the next day, but he called me back within minutes and told me when he'd be able to get them in stock and how long the whole process would take. He also told me he had looked into a few different rebates that would bring down the cost by almost 20%. When I came in, he was ready on time and they got the whole new set of tires put on and an alignment check in just under 1.5hrs, as promised. The alignment was slightly off but Gus said I was unlikely to notice it and didn't need to pay to get the alignment fixed. While I was there waiting, I saw him talking with a bunch of different walk-in customers and he was straightforward and up-front about timeline and cost with everyone. Really a stand-up operation, I'd highly recommend. read more

The sign said open at 7:30 and the employees were there. Was greeted by Gus who gave the oil change options and prices. Prompt and friendly. Gave service compared to dealership. read more

Most pathetic customer service I have ever seen!! AVOID at all costs! Called up this place to schedule an oil change and was told come over within 30 mins. Reached in 20 to find no one at the desk. One guy working in the shop seemed least bothered to have the basic courtesy to come over and check what I needed. Waited for another 20 mins before the guy comes in and barks what I need. When I said it was an oil change, he bluntly replied - "Not possible today". I reminded him I just called some time back and his curt response was - "I dont know what you are talking about. I havent got any call in over an hour!!". Enough for me to give him a piece of my mind in 2 words and storm off!! So much for the walls LITTERED with customer satisfation craps!! read more

I took my car to them Saturday June 6th for a brake job I was told 700.00 $ to replace 3 brake lines which I didn't have ,I drove next door to Conrads they did the same job for 300.00 $ at Monro they were laughing and giggling the whole time and very rude never go there agian always check Conrads first read more

I have been a customer for years!! NEVER AGAIN!!! I took my car here because it was making a weird noise. A female mechanic said the noise was the wheel bearing. Then she called later and said she fixed the wheel bearing but that was not what was making the noise!! They wanted to charge me $600 dollars but the manager offered me a discount due to his mechanic error. Then I take the car to 2 other mechanics who say the wheel bearing was not replaced correctly and screws were missing, so it needed to be repaired. Pics were taken-And Monroe is fighting me on a refund for a job that was not done!!! read more