told me come back at 6:30 for a tire plug just to turn around and tell me i was supposed to wait in store. mind you i informed them i worked at the truck plant right next to their shop so i couldn't wait and had to come back. Then had the nerve to get smart when i asked if ken towery plugs tires. They did & fixed it in less than 5 minutes. read more

I bought the tires on my vehicle from this store. I discovered a screw in one tire when I got ready to leave for a meeting this morning. I called at 10:00 this morning to get the tire fixed and was told that they could not repair it today and suggested that I call a different store. so that warranty on my tires is worthless? I will never go to them again. read more

I am updating my review. The company reached out quickly after this review and went above and beyond to listen and resolve. My faith has been restored in this company and the people that work there. District manager is a great guy and I felt he really listened to what I was saying. I am still buying all my tires here... read more

This review is long but worth reading if you are considering Tire Discounters. I bought a new Mercedes this year that came with summer tires. I only had a little over 5000 miles but winter was coming and I was looking for all season tires and had decided on Michelin Pilot 4 All Season. I went to my usual tire dealerships and they didn't have them so I decided to try Tire Discounters. They looked it up and said they had them in their warehouse and I left a $100 deposit. A few days later I went back and they put tires on and they insisted on doing a "free wheel alignment" which I said I didn't want since my car ran perfect and only had a little over 5000 miles. They said it was part of the package and was necessary for the warranty.... I walked over to the bay when they were doing the alignment and I asked if it was ok and the technician said it was perfect except the steering wheel angle was off a degree or so. I looked closer to the tires and noticed these were summer tires which was the reason I was changing the tires to all season tires. They apologized and remounted my old tires since they didn't have the tires came for in the first place. They told me to come back and they will offer me Continental tires at a good deal... I drove away mad after wasting hours and so forth and now I was furious when my steering wheel was crooked to go straight. Remember I did not want the alignment and came back and said "put the steering back to my original settings before we talk about other tires. They fixed the alignment and they gave me a price on Continental tires and I said I had a better deal and showed them the price on the internet of that tire on my regular tire dealer. They were charging me 30 dollars more per tire and were hesitant to match the price... I got my car back and asked the technician what he found and showed me an adjustment he made and said he was not going to discuss this anymore... Fine I left and cancelled the $100 deposit. My credit card agreed but said the vendor might challenge it and they did and said I got a wheel alignment. Remember I didn't want an alignment and they did a second one to correct the first and they charged me $100 dollars for that. Now I have to dispute this further and I am totally dissatisfied with their incompetence and arrogance to impose a wheel alignment when I insisted I did not need or want and they are pissed at me because they had to do another alignment to fix the one they screwed up to begin with and wanting to sell me substitute tires for more than the local competitors. read more

I felt my issues with nail in tire & ordering new tire went extremely well. Next day replacement of tire was great. My only issue was when I opened the tailgate to put in some groceries-there was my spare tire. My husband has had health issues that prevent him from putting back under & I don't have strength or skill. I'll be calling them first thing in morning read more

In April I had a blow out at the intersection where this store is, so I limped to them and got 4 new tires, and the road hazard because the other 3 were close to need to be replaced. I had no issues with tire wear the 2 years prior to owning my new car, but 8k miles after me getting 4 brand new tires and an alignment supposedly being done, my rear tires are bald from the center to the outside. I go back to this location and Carlos says it is not covered and he tires have a 0 mile warranty on them. I am not dumb, nor did I want to argue, so I go to the Mt.Washington location the next day, they look at the tires and the cars service record, and order me 2 new tires to be put on Monday and do an actual alignment on my vehicle. STAY AWAY FROM THIS LOCATION! Carlos is a POS read more

I had a leak in one of my tires. They were slammed but managed to get me in and took care of the problem. Extremely nice will definitely go back when I need to buy tires! read more

I had a leak in one of my tires, so I called at 8am and asked if they could take me. They took me right away, fixed the tire (took a while for them to find the leak), found a nail/leak in one of my other tires, changed my oil, and overall just had stellar service and communication in spite of being slammed that day with appointments. I was in and out in 2 hours (mostly because it took a while to find the leak). Could not be happier with the service and experience--I will definitely be back. And they didn't try to upsell me on anything. They were honest and to the point. As someone who just moved here from California and not knowing anyone, I was really nervous about being taken advantage of but they were fantastic! read more

Took my Infinint G37 to have the battery cable connection fixed. Will not tighten. On the Infi they have a lot of fuses and things associated on that piece. Anyway they changed the cable but now my sound does not work on my radio. Everything looks like it works...but with no sound. The techs have no idea what they did so now I have a car without radio. read more

My sister recommended LaGrange Rd. Tire Discounters, and I'm glad she did. Ty and Matt took awesome care of me. They went above and beyond, and showed great kindness. They not only gave me remarkable customer service, but I saw them giving great care to other customers, too. I can't say enough good things about this location. read more

It's hard to find a trustworthy place for any car maintenance you may have these days. This location blew me away. I have never experienced customer service the way Anthony and his staff do here. Very reasonable and honest people. I've been here a few times and the service aspect has never changed. I certainly will be back. read more

An out of town tire shop told my daughter her tire couldn't be repaired and that she would need to buy new tires. Anthony took a closer look and determined that the staple could be pulled and patched. They got us in and on the road quicker than expected. read more

I have to say that I ended up having more services done than originally intended, but they were needed. Tire prices are inline with other discounters, but the other stores don't include a free alignment. Tire Discounters does! I had to have new brake pads and rotors, although it hurt hearing that news, the discounts provided during Thanksgiving weekend saved nearly $500 overall. The service was great, time spent for repairs was good and seemed to be thorough. My SUV drives like new, braking is smooth, steering and traction is responsive in the heavy rain this weekend and the Pirellis are quieter than the old Michelins I had. I'm out a few bucks but happy with the return to the car I once had when it was new! read more

New crew and new attitude for sure. Great service and very happy with the repairs. Thank you Steven and TJ for getting it right!

Only one word... The team there is Amazing Robin took care of me as I needed to change all 4 tires. Offer me the best deal possible based on my needs. If you need tires this is the place to go... read more

We have all of our tire work done for our cars at this location. Professional, helpful and quick. Today I needed some nitrogen in one of my tires and they had me drive right in the bay- no waiting. read more

Brought car in for regular oil change and tire rotation. Use this location for all oil changes and tire rotations since this is where we bought the tires. We service it regularly. They told me the front tires need to be replaced as they are badly worn on the insides. I looked it up and the 4 tires were bought in Jan 2019 and have only been driven 39K miles. They are supposed to be 60K mile tires. They said that because of the way the tires are worn, they won't qualify for the warranty and that this must have happened because the car came out of alignment. I pointed out that this location does all the tire rotations, so why am I just now hearing that there is an issue and that I need 2 new tires. Shouldn't they have seen an issue the last time? Surely, they weren't fine before. I don't think they could go from fine to needing to be replaced in 5K miles. read more

I never have had a bad experience at this Tire Discounter location. I called ahead, dropped the car off and before I could eat lunch across the street they were calling to say that my balance and rotation was finished read more

Had an appointment to repair a damaged tire rim; the rim was bent and I bought a replacement and needed it swapped and mounted with the old tire. I had a 1pm appointment and the attendant said they had other issues and probably wouldn't get to it until late or maybe tomorrow. I asked what the issue was and he said mounting four tires for other people first. When I asked why, because I had an appointment, he kind of laughed and said it was just a recommendation and I should probably go someplace else if I wanted it sooner. Got it; I'm now sitting at your competitor getting the work done and they're trying to squeeze me in. At least they're being nice. I could have understood if you weren't a jerk about it read more

It was the first time I'd ever bought 4 new tires for a vehicle, and TD made it so easy and I didn't feel stressed or overwhelmed at all. I thought it was going to be crazy expensive and that they would be all salesman-y and try to get me to get a bunch of stuff I didn't need. That did not happen. They were all so friendly and helpful and answered all the silly questions I had. Great customer service!! read more

After having an appointment at 12:30, we call at 4:00 and are told we are next. At 5:15 they still have not started on vehicle. They miss out on oil Change and 4 tires. Don't bother going there. Apparently they don't want the business. read more

TD keeps service and quality very consistent across all their stores around Louisville. This location is particularly close to my house, so it's nice to drop off my work truck and head home and wait there until its service is complete. The staff is always helpful and not there to upsell you dumb gimmicky crap that tire/automotive repair shops are notorious for. As long as TD continues to honor fleet management programs, I will always bring my work truck here for service. read more

Good Customer Service is hard to find sometimes. Sarah was extremely professional and helpful when dealing with my situation. Robynne (GM) was absolutely wonderful to deal with also. Great service at a great price. Thank you! read more

Very nice and professional I came here after I went to the Big O store around the corner from my home but the person I encountered was not customer friendly.The atmosphere here is totally different and I got a better price on 4 tires they do a nice job read more

I went the route of the Cincinnatti BBB and as of this date it is closed out with no resolve. They feel that the gift card is sufficient in resolving the charge for road hazard and will not refund any more monies even though I have the refund paperwork that was filled out by the manager. Here is the BBB excerpt below: This message is regarding Complaint ID # 11699631- Tire Discounters, Inc. Thank you for following up with BBB regarding your position in the above-mentioned dispute. We understand you are NOT satisfied with the business's response, and have noted your dissatisfaction in our files. While we regret we were unable to reach your desired resolution, the business has provided BBB with its position. This matter is now closed in BBB files, and will appear in the company's BBB Business Review as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." Please note, the text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. We appreciate the opportunity to be of service, and sincerely hope you will contact us for assistance in the future. Sincerely, read more

I had shopped around for prices on tires. Literally 10 different places. For everything that I got at tire discounters on Lagrange Road, no one could beat it. But to be honest that was not the main reason I went there. It was because of the customer service! When I called I talked to Chris. This man went above and Beyond to help me, explaining things no one else took the time to. He was so friendly and professional at the same time. I made an appointment for three hours later even though they were busy he knew I was in a hurry and worked it in for me. I walked in the door and he called me by name like I had been a long time customer which I will be from now on! The crew was very professional as well. Chris would even take time to let me know where they were in the process of my vehicle! It's so good to know there is a place you can go get good service at a great price! Tire discounters on Lagrange Road Louisville Kentucky! Way to go guys! PJ Jackson read more

Went in for an oil change and tire rotation. Never saw the tires come off my car. When the guy brought my car out, I asked if they did a tire rotation; and he nodded his head yes. My rear tires have a red marking on them, so I went to look, I saw the red marked tires still in the back. Manager spoke with the guy and he claimed he rotated the tires side to side. Manager was nice and discounted the oil change, but beware of the back people not being honest and doing their jobs. Very unprofessional and untrustworthy. No wonder they offer FREE tire rotations.... read more

I bought a new set of tires two years ago and when doing so the staff was very helpful and not pushy at all. They helped me pick the best tires for my needs and helped me start a payment plan that worked perfectly for my income at the time. Now, 2 years later I have flat and since I signed up for the tire insurance I am not paying nearly as much to replace this tire as I would've had I not gotten insurance. They have free alignment and nitrogen air for filing tires when they're low. Great service, friendly staff and the best value! HIGHLY RECOMMEND! read more

They would not change a tire for me when they saw I had brought my own. They wanted to sell me one of their used ones. I have been going to this store since it opened and never had an issue with getting my tires mounted until now. I went to another Tire Discounters down the street and had even worse service. I went to Goodyear and they took care of me immediately. read more

I came in right at closing with a nail in my tire. They took my car back and fixed it right away. Both gentleman, one being the manager, were so helpful and I was back on the road within 15 minutes. read more

All I can say is why even bother scheduling appointments if you don't abide by them? I had an appointment scheduled at 3 to repair two flat tires. I got there at 2:50, was told that they would start on my car as soon as the next bay was available and that they would be done at 4:30 at the latest. First I saw two cars go in before mine, but I can let that slide. However they didn't even pull my car in to start working on it until a full hour after my appointment. I waited a little while longer and finally at 5:30 I asked what was going on and was finally able to check out and leave. I understand that things happen and that things take time but be realistic when it comes to how long things might take so that I can make other arrangements so I don't have to sit in an uncomfortable chair in your lobby for an hour longer than I was originally told. I recommend that if you do come here don't count on being able to wait, it would be in your best interest to drop your car off and make other arrangements. read more

Arrived around 8:30 AM to give the guys time to get settled. You know, have a cup of coffee and get cooler talk out of the way. Tire rotation and balance took an hour and half. Pointed out that the service tech, whom I could observe through he window, seemed to struggle with just getting the vehicle on the lift. Was informed he was having a rough start to his day. After all that, once I got the vehicle on the road, the steering wheel vibrated quit badly. Stopped at the Westport Road location in frustration and explained what transpired. Josh Sgantes, Service Manager, had me in and out in 20 minutes. One wheel was two and half ounces out of balance. Another slightly less. Problem solved. Guessing my next tire service will be at the Westport Road location in light of the experience at the La Grange Road facility. read more