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    Tire Rack Distribution Center

    3.7 (54 reviews)
    Closed Closed

    Services - Tire Rack Distribution Center

    Auto battery and fluid recycling

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    New rims with color matched inserts
    Luigi C.

    I ordered some rims as a surprise to my wife. Ordered on 23jun and requested pick up at the distribution center in Reno which made the rims available for pick up on 25Jun instead of scheduled delivery on 29Jun. After the order was placed I received an email confirmation and about 5 minutes later a call from a 800 number which I didn't answer as I thought it was spam. Well it was a tire rack rep telling me my rims would be available for pick up tomorrow !! 24Jun. Yay !!! Not. 24jun came and I called to check if they were ready and available for pick up... nope... they will be available on the 29Jun... but but but... I have a messages saying that... 29Jun. 29Jun came and went. Rims were not here. Called to check on it once again, apparently only one rim showed up. How is this possible? I said... COVID was their response... we have been dealing with Covid for 2 years now, we should be able to know when a shipment goes out or not. Fine. 30Jun, the rims finally arrived. Went to pick up and the service at the distribution center was very good. Short wait in the parking lot after calling the number and letting them know my order number and giving them time to get the order ready. The person who brought the rims out was very helpful, helped me check the rims and load them into the truck. The whole situation was annoying due to the fact I had to make arrangements to get the rims installed and changed those arrangements multiple times, specially since I was doing all this without my wife knowing so I had to make sure I was able to "steal" her suv in order to get the rims installed. Tire rack rocks but the little hiccup with the shipment took a little hit on their 5 stars. I definitely recommend tire rack for any tire and rims needs, just give yourself a little window to allow for delivery mishaps.

    Riken Tires 245/50ZR-16 RIKEN RAPTOR ZR A/S SL
    Paul N.

    Called in on wednesday, Got a price quote, placed the order, tires arrived this morning (Friday about 9:30 am), Pulled the AV Chevrolet installed these monsterly fitting wheels 18X8.5's off and installed the OEM recommended, Ride is now perfect, handles well, I think they look better than the 18 which did not fit under the car and scraped on every bump. Now riding on 16x6.5's 245/50ZR-16 RIKEN RAPTOR ZR A/S SL. Went to purchase tire and wheels from Americas Tire waited a week for them to come in and they were still the wrong wheels for the car, there answer was to use a 17X8 which would nave still rubbed, the reason for new wheels get rid of the rub. The Tires and Wheels from Tire Rack fit purfect which I give credit to the selection process software. worked perfectly. Very Glead with me decision.

    Justin D.

    I have heard about this place. I have even ordered from here before. I have never been to the actual location before this though. It is HUGE! Out in the middle of nowhere it seems in the warehouse district or what ever it is called. The staff was very friendly. Warm greetings and offers of beverages. They knew exactly what they were doing and did it well. Most people order from here online and that is what they mostly cater to tirerack.com They have the best prices I have seen and there is not much more you could ask for. We came here after a HUGE let down by Big O. I think what really topped it all was as we were leaving with our badly needed tire, there they were (Big O Tires) picking up a load of tire too! I couldn't believe it. I recommend The Tire Rack very strongly to anyone in the area and Tirerack.com (same business) to anyone who is not in the area.

    Offset drill pattern
    Katie R.

    If I could give 0 stars I would! My order was completely screwed up not once but 4 times. The tires and wheels were shipped and had to be returned to Tire Rack as services ordered weren't performed. Upon receipt of the returned order, the order was cancelled by Tire Rack. Second order is placed and finally receive the tires. Bring them in to be mounted and one of the rims bolt pattern was drilled off center. Off comes the 3 tires already placed and back on go my original tires. Customer service argues with me about the offset drill. Finally reach a competent rep who informs the rims are no longer available so 4 more are ordered. I call in to speak to a supervisor and another customer service rep argues with me, had to ask for a supervisor 4 times. When she finally gets on the phone she informs me they will credit my order $50 and is unconcerned at the Yelp Review. So much for giving them the chance to make it right before I give them a bad review.

    BBS 10.5x20xET25,  new tpms sensors, and conti tires 285/30/20
    Mark F.

    I loved tire rack when they didn't have to collect sales tax LOL. That was the best, they had great prices and didn't have tax back in the day. Now they have great prices because they do have to add tax, so it makes it harder to justify, but i come back because they do their best to accomodate your car, and what they think fits. They will warn you what wont. I was going to order my rims and tires here, but they warned me the rims wouldn't fit, so i ended up getting them at another dealer that had the correct offset. They did sell me the tires and the audi tpms sensors, which worked like a charm, just hit the save button for the tpms sensors and it recalibrated to the new sensors i bought from tire rack. So it was awesome, Charlie, Jerry, Sonny, all were helpful in getting the stuff i wanted for my car. Audi RS5. Take a look. Oh and i got my H&R springs here too, but haven't installed yet, that's next.

    Picking up a wheel n tire package.  Very quick transaction.  Very smooth.

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    1 year ago

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    Page 1 of 2

    Ask the Community - Tire Rack Distribution Center

    Review Highlights - Tire Rack Distribution Center

    He asked co-worker Fernando to drop the tires at Discount tire in Sparks after work before they closed.

    Mentioned in 5 reviews

    Read more highlights

    Off Road Warehouse

    Off Road Warehouse

    4.4
    (13 reviews)

    You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

    The original sales person screwed up everything!! After a few trips they got everything correct…read more The staff now is very good and attentive!! Top brand stuff and they do very good work!! Really happy with my truck now!! Thanks for your help!!

    Summit Racing Equipment

    Summit Racing Equipment

    3.0
    (197 reviews)

    I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

    Summit Racing - A Masterclass in Inefficiency…read more I walked into Summit Racing expecting a quick visit. What I got was a full-blown endurance test of patience. It started with a door greeter--clearly physically limited, yet insistent on escorting me to the product instead of just pointing. While I appreciate the effort, that move eliminates any chance I might browse for additional items. I grabbed what I came for and realized I needed one more inexpensive part--about $7. I asked an employee where to find it, and instead of helping, she just pointed to a line of 10 people. So I waited. When I got to the register, the guy behind it was slouched in a chair, resting his head on the counter like he was about to nap. He scanned my product and said it was all set. I asked where to pick it up, and he pointed me to another line--this one about 15 people deep. I waited again. Finally, I got to the front, the guy rang up my items, handed me a bag... and my $7 item wasn't in it. When I asked, he pointed to another line to stand in to get it. So back in line I went--for the third time. Fifteen more minutes pass. One poor guy is pulling orders while three others stand at the register chatting and doing absolutely nothing. When the orders come out, mine is clearly one of them--just a small part. The customer in front of me wants to open his boxes, check fitment, color, function, maybe even alignment with the stars. I politely ask if I can just grab my tiny part and go. The staff says, "No. You must wait." So I did--seven more minutes--because policies apparently matter more than people. This entire system is broken. Unnecessarily complicated, painfully slow, and staffed by people who don't seem to care if you ever come back. Spoiler: I won't. Summit Racing, you've lost a customer. And I honestly have no idea how you're still in business with a setup like this.

    Tire Rack Distribution Center - tires - Updated June 2026

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