I made an appointment online to get full new set of tires over my lunch break and had a great…read moreexperience here. James (I am 90% sure I am remembering his name right) was super friendly and fast! He noticed that the tires I had selected and paid for online (using what was suggested by the discount tires website when I entered my license plate) were not the right size and found that the higher quality tires that did fit were $70 less per tire! I often feel reluctant about car related purchases because I know they will be expensive and I feel like people will often try to sales pitch you into buying something even more expensive, but that was not the case here which I really appreciated. He did present me with a few extra add ons like new windshield wipers (which I did get, $21/wiper for a VW) and a new spare tire because mine is probably 10+ years old (which I did not get). I was refunded the difference between the cheaper tires + the wipers and the original price I paid and my car was ready in 45 minutes! This location is across the street from a Wing Stop, Noodles, & a Jersey Mike's. There were plenty of seats to wait in but it was also convenient to run across the street and grab lunch while my tires were being changed. Sounded like appointments were the way to go, walk ins on a busy day could have to wait up to 90 min. Highly recommend this place!

The staff at this location are so polite and professional. It is refreshing in the auto repair…read morebusiness, espeically as a female customer. I trust this company, and will not buy tires from anyone else. I've brought 3 different vehicles to this location over the years.

Have had tires replaced a few times. Today needed a battery,…read moreordered it and installed without an appt Females are employed and knowledgeable. Beth especially. Thumbs up!

I go to this store cuz it's close to my work and I can walk there after dropping off my car. I…read morecame in for 3 things: oil change, checking a leak on a tire, and getting tires rotated. When I arrived there to drop off the car, 1 was clerk manning the store who was on the phone. The customer in front of me said he had been waiting a long time and phones were ringing off the hook. When I arrived later to pick up my car, I also had to wait awhile for someone in the shop to come in. Oil change was done but the person in the shop (was a different staff member than the one in the morning) had no idea if anything had been looked at regarding the leak in my tire. My tires also weren't also rotated fully. It was simply the front to back rotation even though I purchased the proper tires for doing an entire rotation. Lastly, emails have been going to the wrong address for my car repairs. The shop has failed to update this after numerous asks. The physical printouts lack information.

Absolute worst experience with a repair shop. They lie,…read morethey overcharge, they fix the same issue multiple times, they cheat and steal. They replaced a battery that was 5days old and hadn't been driven more than 10 miles. Falsifying the battery reading. They replaced the front arm control twice in the same car less than a year apart- why you ask? Because they rip little old ladies off. That adventure was upwards of $5k. Had a check engine light go on and Norms couldn't figure it out- "some electrical code" they said and "we don't really do electrical stuff" so they cleared the code, charged $120 and sent me on my way. You'll be shocked to hear, the check engine light returned. Took it to the dealer, they figured it out of course. Any shop that says they don't do electrical stuff in this day and age is a red flag- most cars are essentially computers now. Save yourself the money and headache of getting absolutely ripped off by the criminals of Norms. Never again! ZERO STARS

We had an unexpected trailer tire problem and needed help quickly. We called here first, and even…read morethough it was already ~2:45 PM, Nolan said come on in. In less than an hour they had upgraded our old (non-repairable) tires to new and better tires. Friendly, helpful service, from start to finish, and the price was good.

They fixed my car in 2 days after the dashboard lights wouldn't turn on truly grateful thank u a lotread more

They were so friendly and experts in their work. Thank you so much for the inspection, repair, and…read moreoil change. I definitely recommend this place and will be coming here for all my car repairs.

I've trusted Brausen Family Auto with my cars for 5 years now, and they have not let me down. From…read morewhat I've seen of other mechanics, Brausen is more on the expensive side, but they do it right. I appreciate their honesty and the fact that they don't call me "sweetheart" when I walk in the door. I appreciate their recommendations like "If you're just driving around town, this will be fine, but if you're traveling out of state, you need this fixed," and "We could fix this now but it won't negatively affect your brakes and it would cost you a lot of money. Otherwise, we could fix it when you get your brakes replaced and you'll save on labor." (Paraphrased, but these are real things they've said that have been helpful.) It's clear to me that they care about their customers and value customer loyalty over a quick extra buck. Also love the free car wash tickets you get with an oil change.

Fantastic service, super honest mechanics. They will never charge you for services you don't need…read more I've learned my lesson and will never take my car anywhere else even though I live 39 miles from the place. Free rentals, fast service. These guys responded like champs! I'll see you soon for a transmission flush lol

Baber Auto Repair is where I get all my vehicle's care. Front the front desk to the techs in the…read moreback, nothing but excellent care. The guys really do want you to get back on the road. Mark and BJ-the owners-care about their customers. While I waited for my oil change, they had a complimentary snack and drink bar and comfy chairs to sit in Being a female-I also did not receive the typical misogynistic BS some shops give. Very informative and respectful. I was told I need new tires. No pressure to purchase or make the same day decision. But told up front it should be a priority. BJ even emailed me recommendations at several price points. They also service all vehicle make and models. Secure lot in a busy area of Roseville. Will continue to go there!

This place is great! Went there for the first time and the guys there fixed my problems no problem…read moreand I'll be back soon. The best!

Everything went well. Better than well. My car started telling me I was losing tire pressure…read morequickly while I was on highway 36. I got off on Dale praying all the while and before me was Brausen. They took wonderful care of my car situation. Attempted to plug the tire but showed me clearly that wasn't a long term safe solution. Quoted me a range of prices on 4 new tires. They did the job while I waited, remembered my name, checked on me periodically and kept me updated. I will be back. No more dealer oil changes/tire rotations for me. Close to home, friendly, knowledgeable, affordable and kind.

Very pleased with the kindness, professionalism, response time, communication & work performed. I…read morewill trust this company again for my auto repair needs.

Had a very disappointing issue at a different Discount Tire location out of state, but customer…read moreservice followed up and I came into this Columbia Heights location. Derek was absolutely awesome. He quickly fixed the problem and was incredibly kind throughout the whole process. I really appreciated the service here and would definitely trust this location more than others.

Everytime I've come here it's been very professional. Great service! I recommend this place to all…read moreof my friends!