Had a very disappointing issue at a different Discount Tire location out of state, but customer…read moreservice followed up and I came into this Columbia Heights location. Derek was absolutely awesome. He quickly fixed the problem and was incredibly kind throughout the whole process. I really appreciated the service here and would definitely trust this location more than others.

Everytime I've come here it's been very professional. Great service! I recommend this place to all…read moreof my friends!

I made an appointment online to get full new set of tires over my lunch break and had a great…read moreexperience here. James (I am 90% sure I am remembering his name right) was super friendly and fast! He noticed that the tires I had selected and paid for online (using what was suggested by the discount tires website when I entered my license plate) were not the right size and found that the higher quality tires that did fit were $70 less per tire! I often feel reluctant about car related purchases because I know they will be expensive and I feel like people will often try to sales pitch you into buying something even more expensive, but that was not the case here which I really appreciated. He did present me with a few extra add ons like new windshield wipers (which I did get, $21/wiper for a VW) and a new spare tire because mine is probably 10+ years old (which I did not get). I was refunded the difference between the cheaper tires + the wipers and the original price I paid and my car was ready in 45 minutes! This location is across the street from a Wing Stop, Noodles, & a Jersey Mike's. There were plenty of seats to wait in but it was also convenient to run across the street and grab lunch while my tires were being changed. Sounded like appointments were the way to go, walk ins on a busy day could have to wait up to 90 min. Highly recommend this place!

The staff at this location are so polite and professional. It is refreshing in the auto repair…read morebusiness, espeically as a female customer. I trust this company, and will not buy tires from anyone else. I've brought 3 different vehicles to this location over the years.

I will give Chris and his staff 5 stars every time I bring my vehicle to them. They take care of…read moreyou even if you don't have an appointment for a flat tire on short notice. Communication is 10 stars

Consistent, professional service you can count on every time. Solid company with an excellent track…read morerecord for decades. Do yourself a favor and schedule a service here when needed, you will not need to go anywhere else.

I just rolled a tire into there without an appointment and asked if they could fix it. No problem,…read morethey would try for that day or at latest the next day. I got called the next day around 1 PM and he said they could install it on my car whenever, no need for an appointment. I drove right over and I was out the door in about 10 minutes with a $40 bill for a slow leak tire fix. A very satisfied customer!

I had another slow leak in another tire. They explained the likely causes and what needed to be…read moredone. Then they took care of it promptly. The leak was along the rim. These guys are great! I bought my last tires from them for a fair price and the service prices are good too. They swap my wheels and tires for the winter and also take care of my wife's and son's cars.

I had mistakenly thought that they sold me some used tires, but they're new. I didn't understand…read morethat there's a charge to install them. I was upset, but once explained, I realized that it was a fair deal. I would return to this shop. They provide good service.

Its first come first serve so come early but the staff is amazing! I always have positive things to…read moresay about the staff, the tires and the cost! Can't beat it around town! They are all so helpful! Best shop to go to !

This place has a very good reputation with my neighbors. I went there to buy tires because of that…read more The price is high, but they seem to do a good job. Time will tell.

I called to make an appointment to get a tire taken off a car wheel and installed on s different…read morewheel to be put on the car. I was greeted and after getting the work order prepared I was told it should take no more than an hour. After 45 minutes my car was ready. The tire was installed on the new wheel and balanced and TPMS connected. The old wheel was placed in the trunk as requested. I was pleasantly surprised at the cost. Very reasonable.

Top Shelf Tire is top-notch for customer service. I recently got a flat, from road debris. I…read morepulled in at 9am and pulled out at 10am. They took care of me immediately and got me to work will minimal disruptions. I am a loyal customer, because this business is honest and fair. They have time and time again suggested provided me with the best tires for my driving style at competitive pricing. They have my trust!

Zack is the owner. He is a tire, wheel and rim genius. Very helpful! I described what type of…read moreWheels I wanted and the guy found me what I was looking for in minutes. Great service fast service I use them to replace my family's tires every time and recommend them to everyone!

The low tire pressure light popped on, as it tends to do in the winter, so I called over to NTCo…read moreand they said it was not a problem, they would be able to check it at any time. "Even if I can get there in 2 minutes?" I asked, as I work right down the street. And they said it was not a problem. This morning was colder than most and driving up to the door was a little confusing but it all worked out. I walked into their office and the man I had spoke with came right out and checked the tire pressure. He told me this was common in the winter, which it is but doesn't hurt to get them checked! Everything checked out okay and he sent me on my way. He said not to worry about any payment and I returned back to work. I was only clocked out for 7 minutes, so it was a fast check. My boss gets her oil changed here every time and loves them. They will take some competitor coupons and will call you when your car is ready.

Usually when you are a new customer the business attempts to make you feel welcome. I called 2 days…read moreprior to dropping off my car for an oil change.I showed up... the guy was very short with me. Asked if I had appointment. Told him I called and the person I spoke with took my last name and said drop off your car around 8: should be done by 2pm. The guy asked me again if I had an appointment. Which I said "I thought I did. That's what the guy told me" he takes my info. Asked for my car key. Does tell me when I should e expect a call. I had mentioned I had an air filter that I forgot to bring which he immediately says " we don't do anything that's not manufactured" how would he know if the part I have was manufactured or not? Pick up my car... gives me zero information on what was done. If there was recommendations on anything. Get in my car no sticker reminder for the next oil change. I guess they don't need new customers!?