"Flat tire? No sweat. William and Alec made quick work of it and had me back on the asphalt in…read morerecord time."

Absolutely unacceptable service. I had a 9:00 AM appointment for what should have been a simple…read moretire repair. I arrived at 8:55 AM, five minutes early, and by 10:17 AM I was still sitting there waiting. After waiting for over an hour, I finally had to go ask what was taking so long. Only then did I find out that they supposedly needed to order a part and that I would have to wait another 40 minutes for it to arrive. The worst part isn't even the delay it's the complete lack of communication. Nobody came to tell me there was a problem. Nobody gave me an update. Nobody asked if I was okay waiting that much longer. They apparently just expected me to sit there indefinitely as if I had nothing else to do with my day. What is the point of making a 9:00 AM appointment if you don't respect the customer's time? If you discover that a repair is going to take significantly longer than expected, the absolute minimum you can do is COMMUNICATE WITH YOUR CUSTOMER. I should not have to chase employees down after sitting there for over an hour just to find out what is happening with my own car. Extremely frustrating, disrespectful of my time, and very poor customer service. I will definitely think twice before bringing my car back to RPM Automotive.

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

I have used Famous a few times and like their professionalism and speed. Another aspect that sets…read morethem apart is the ability to source your own parts. Many other surrounding mechanics will not allow that; they mark up the parts. I've saved quite a bit sourcing my own bits. Most recently had some spacers put on and they didn't even charge me...a testament to the relationships you can build with a local business. Thanks Sam!!!!

Great service, good people and prices are amazing definitely recommend this place to get work…read moredone!!!!!

I thought my car had a problem but I was wrong. It was fine and they told me so and charged me…read morenothing. Very honest people

Absolutely terrible experience! Went to have my AC repaired and the idiot technician messed up the…read morebumper. Now the bumper won't seat right and keeps popping out. He made up some BS about he could see that the car had previous been in an accident which is why the bumper won't fit back on the car. The car has never been in an accident and has a clean vehicle history report. Regardless of that, I've owned the car now 4 years, never had an issue with the bumper until Pep Boys worked on it. When I explained that to him and the manager and that bottom line is that when I brought the car in the bumper was seated properly and after they worked on it the bumper no longer sits properly on the vehicle. All I got were blank stares. Not even an apology. The technician had the gall to ask but does the AC work, and when I said the AC was fine that the issue was the bumper he said I don't do body work, I work on AC and did my job. Then he tried convincing me to buy bumper clips to hold my bumper on. I was speechless. You wouldn't think a company like pep boys would hire such losers who would actually make up total lies to explain away their incompetence and shoddy work. STAY AWAY !! This place is a chop shop with the worst customer service and quality you can imagine.

Ely and Luis got my truck fixed fast, right the first time and price was more than fair! Thank you…read morePep Boys!!

I've been frequenting this Goodyear location for a few years now. I purchased tires from them a few…read moreyears back and got my truck serviced. They were so honest and knowledgeable that I've been a regular customer from day one. They tend to have coupons online and it's easy to schedule service appointments online. What I've noticed with other car servicing center is they will try to tell you anything if you're a women alone getting service done. They've never treated me this way. They aren't heavy on up selling you things you don't need either. If you need something, they let you know and let you tell them what you want to do. If you want to hold off on getting something done, there's no pressure. I'm a forever customer at this Goodyear. I actually need to call Francisco and schedule an oil change. I was due back a few weeks ago but I've been too busy to get up there.

Great customer service!!! Very pleasant service manager. I believe his name was Dylan. I called…read morethe day before and was provided an appointment. He continued to status me as I waited for my car to be serviced.

I have used this nearby shop for several issues with my older car. Sonny is the service manager and…read morehe and Eric are always so helpful with addressing my issues. Each staff person that has helped me has been great. I must report that after having brakes done, one of the brake pads fell off. But , I returned to mavis and they immediately replaced the brake pad and rotor, standing by their warranties. After new struts, my convertible top would not work, but I found the electric line where the joining plug had separated and we just had to plug that back together. I think it separated as they had to move things to get to the struts and did not realize it. But it was an easy fix when we looked around . This shop has been my go-to place for all sorts of issues , and I have often called them my heros, because they have been so good to me. Mavis has all sorts of crazy warranties on stuff too, and you can go to any Mavis anywhere, if you need to check a warrantied part. I did that to check my new battery In another state and they were equally helpful. ( and my battery was fine) . Not many places can get you in and out on the same day you show up, but they sure try . Very pleased.

I made a complaint on here and then received a response from the owner who advised for me to…read morecontact a number. Oddly enough I already called and made a formal complaint to the complaint line. Needless to say the associate I spoke with couldn't care less about my complaint and informed me the complaint was sent and they would see it right away. The funny thing is is when I called I was calling for a reason and before I can even finish telling the reason as why I was calling the young lady on the other line asked me. Do you want to hear the true story my question is, how do you even know the story when you haven't even allowed me to finish my train of thought I was calling originally because I wanted her to look up in the system when I did my alignment and got my tires changed with them but unfortunately, I couldn't even finish talking before. The young lady decided to cut me off and tell me if I wanted to hear the True side of the story of what she told my daughter without even allowing me to finish what I was saying I highly highly recommend not ever going to this place because when you do call the complaint center they don't care they don't care at all

I've had both a really great and an okay experience here. A few years ago, I had my front and back…read morebrakes serviced and received awesome customer service, which is ultimately why I returned. My most recent experience wasn't bad, but it didn't quite match the level of service I experienced previously. They completed the service within a few hours and at a decent price. I typically have my car serviced at the dealership, so I already knew what I needed when I came in. I think that's important at a place like this--you need to know what you want, or the cost can add up. That said, I do feel they provide honest assessments. Overall, they did what I asked, but the customer service was just okay this time. When I first went in, I was told they were booked for the day and to come back tomorrow. When my husband went in, they took the car and had it finished earlier than expected. So, while I would still consider using them again, I think my previous experience set a higher expectation for customer service.

Drew was simply amazing very welcoming personality…read more Came in for an scheduled appointment for brake service came in a few minutes late yet still Drew got my vehicle in the back and the crew began working he advised 2 hrs for full service and it was just that he kept me updated on time and was simply professional. Had a small hiccup with another employee but DREW came back over with a smile soo I had to purchase him lunch for the day I really appreciated the great service and professionalism DREW YOU ROCK!!!

Came in to get my oil changed, air filter changed, spark plugs & coil packs changed. The guys were…read moreon time and well staffed to do the job I needed done. I've always enjoyed bringing my truck in for routine maintenance and I especially like the fact that I can bring my own parts and NOT pay the mark up price local shops will charge you if you do everything through them. THIS will save you money!

i called to ask if they were busy and was told only that I would be taken care of. Not a good…read moreanswer, but an answer. I drove to the location and walked in. Met with indifference by the man behind the counter. I stated I was there for an oil change. Next were questions, phone number, name address and then I asked how long it will take. 45 mins I was told and at that I stated I'll go somewhere else. Poor customer service and avoiding providing me with proper times, I consider this to be a misleading company. Withholding information to get me to the store doesn't work with me. I will not return.