Went here to view and test drive a vehicle today. Craig Wilson assisted us and was fantastic. Have…read moreto say it was one of the best customer service and car dealership experiences we've had, whether or not we end up purchasing, and we've purchased quite a few times. Great cars, all appeared well cared for, and a low pressure atmosphere that was frankly so refreshing and rare. Highly recommend Craig and Gene Pankey if you're in the market. Thank you!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

I would have rated Auto Outlet of Tacoma a 5/5, but instead a 4/5 because they charged me a $250…read moreCredit Card Fee + $200 Doc Fee for My Car purchase, and because of the way the paperwork was done, I ended up having to pay taxes on both of those fees, on top of the car. Over all, however, I had a good experience with Auto Outlet. Neighborhood is a little sketchy, however, with TONS of Homeless camps along the entire road in that specific area, so be careful! Also, if you take the bus into Tacoma (7 minutes away from the dealership), be careful, as the bus stop is also EXTREMELY sketchy, and there's nowhere to go into safely, as it's outside and in a really GHETTO part of town. But yeah, over all, nice, energetic guys! Thank You! A+++++

Worst dealer I have ever see , they are not checking the vehicle I have bought and 2 weeks later my…read moreABS light is on and my break sensor is not working so I have to pay that by my self which the dealer should take the responsibility on checking and repairing before they sell it.

Very busy. They don't take appointments so I got there right when the service doors opened at 8:00…read more Three cars came right after. All of the people who work there were very nice. Exhaust sounds great.

I just had my Eurovan checked for exhaust in the cabin- I appreciate the customer service and the…read moretime the technician spent to show me what was happening. Would recommend, especially as a woman needing mechanic work thank you so much!

After a lot of back and forth I decided not to buy their vehicle but they did what they said they…read morewould do it just wasn't the exact vehicle I was looking for so the search continues

Very unprofessional and inconsiderate of my time. We had arrangements made and he led me on…read morethinking I was getting the vehicle then all the sudden I can't get ahold of him. I had to have my girlfriend reach out and act interested in the truck to get a response which he responded within minutes. When I caught him responding to my girlfriend and not me, he tried to blame it on his personal life. My loan was approved and willing to do anything to make it work and these guys don't seem to wanna do business!!

I've been in the market for a secondary car/grocery getter. Thought I was talking to a private…read moreseller on Facebook (as I searched for individual sellers, NOT dealerships) who had a late-model Mitsubishi Mirage that looked promising. I should have guessed what was up when I made arrangements to drive over an hour to reach the location and the seller didn't even ask what time I'd get there. Arrived at the address and it was a scummy used car lot in a part of town I wouldn't go at night if you paid me. If they lie about being a private seller, what else are they willing to lie about? Didn't bother to look for the car or talk to anyone there; I immediately beat feet. Considering all the other one-star reviews here, I made the best choice. I did go to Frugal's and get a burger while I was in Tacoma, so the drive wasn't completely wasted. Yum.

DO NOT BUY HERE. Complete scam. My 19yo daughter saved for a year and we made the mistake of…read morebuying from these crooks. Mechanic advised us that car is not roadworthy, unsafe to drive, should not have been sold. Again, no matter what the deal looks like - DO NOT BUY HERE. 100% scam artists.

Takes too much time to do any Dol Paperwork with Tacoma Pierce county. The seller sent me photos of…read morea different car before I made the purchase. When I arrived, the vehicle they showed me was not the one they actually had for sale. The car was in much worse condition than advertised and was significantly overpriced. This was a very disappointing and misleading experience. I would not recommend buying from this seller.

I'd give 0 stars if it were an option. I communicated via marketplace with "Chris" for several…read moredays. (I can screenshot communications) After looking for a used SUV at 5 places today, and many others in the past, I can honestly report that this was by far the worst experience I've ever had. The salesman was friendly enough to begin, but once I asked to see the carfax report he immediately started acting unprofessional. When I eventually said that I'd pass and thanked him, he followed me out and began questioning my motives. He the. followed me to my car where, after he requested I provide him an opportunity to not be an "ascxxxxc" I politely obliged and after saying goodbye he cursed at me several times. I would highly recommend never giving this business an opportunity to sell you a vehicle. *please note: I atempted to contact ownership and was blocked.

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

They helped my stepson get into a car. They were very friendly and very helpful…read more He was the first time buyer with very little down and they worked with him and got him into a very nice car

My husband and I were looking for a small car and visited different dealerships. We found a car we…read moreliked but decided to continue shopping for a better deal. We stopped by Sova Auto and they had the same model, same color, fewer miles, but four years older. We test drove the car and discovering no issues, purchased it. The car runs great, and we are still happy with our purchase. The salesman was not pushy, and the application process was easy.

Lady with the tattoos on her hands is literally the most unprofessional and rudest saleswoman I've…read moreever encountered in my entire life. I wouldn't recommend anyone to go here! She does not know how to give customer service! Worst experience ever. I was up the street 4 mins away looking at a F150 then decided to just stop by and she made it seem like a walk in was an issue!!! Any dealership is lucky to get a walk in especially this one. I gave them a chance regardless of how trashy this place looked (like a prison) by saying I could be back next Saturday because the truck had 41K miles!!! I wanted to at least check it out, do a self-inspection, and test drive. Eventually she just had to prove a point when I mentioned multiple times I did not need an explanation why they don't give CARFAX. Only shady LOW END dealerships don't give out Carfax reports for free and apparently customers aren't ever right to her! THE CUSTOMER IS ALWAYS RIGHT. She just had to have the bigger balls. But I'm the one with a 800 credit score. Next time show your customer some respect, listen to them, and maybe you'll sell a car in a month! I will never look for a vehicle in Tacoma ever again.