Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

I tragically lost my beloved car in a horrible accident this morning that was not my fault. We…read morethankfully found an EXACT replacement by afternoon at Vista! Same year-make-model of my 22 year old car. Talk about divine intervention‼ This dealership will work with you with any credit score, on any budget. They make the magic and dreams happen! Dont worry about your credit score, come here... they were able to get me financed at an unbelievable rate. They didnt care about my credit, they were happy to work with me regardless of my credit score. No pressure, just honesty. Easy breezy, stress-free. Their cars might cost a bit more than the others. All in all - yes, I paid more than I should have, but I got the EXACT replacement, dependable car - win-win‼ When you buy a car here you are supporting a small, independent local dealership. Tyler (sales) and Christian (F&I) will take care of you and get you back on the road again. Many thanks! I would highly recommend this independently-owner dealership to anyone for stress-free, zero-pressure car shopping.

Poor job of investigating vehicles, lacked knowledge of existing major issue. Check engine light…read moreshortly after driving off the lot, for two bad catalytic converters (both sides $2k fix). The truck I bought appeared to be in great shape, salesmen told me it had no issues, that they have a shop check everything over in detail. My guess is at some point they used a short term additive to fix the engine light, lasted just long enough for me to test drive and get down the road. After politely following up and asking for some help, I was told to kick rocks (not literally, just 'sorry vehicle sold as-is'). Dealing with Christian Taylor (salesman) was great, I appreciated him, but the establishment as a whole is not to be trusted.

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

After looking at a few Accords at Hinshaw's Honda with Alex, I was interested in something more…read morewith a luxury feel. Alex wasn't unable to accompany me to Hinshaw's Acura so I was referred to Kam. Kam listened to what I was looking for and knew all the answers to my questions. Car buying is kind of nerve-racking but Kam made the process as easy as possible. Thanks, Bill

Extremely Disappointing Experience -- Felt Taken Advantage Of…read more I don't usually write reviews, but I felt it was important to share my recent experience with Hinshaw's Service Department so others especially women are aware of what they might encounter. Reading prior reviews helped me realize this isn't an isolated issue, and hopefully, mine helps someone else. My vehicle was towed to their service center on October 8 because it wouldn't start. It turned out to need a simple battery replacement, which I expected to be straightforward. During that time, my service advisor Tim informed me about two recalls (the bearing rod and fuel pump), which I approved to have completed. My car was ready on October 10, and I picked it up that morning. The very next day, my vehicle unexpectedly shifted into neutral on its own and wouldn't change gears. I recorded the issue and contacted the service department right away. The car was towed back a second time, and I was told no error codes appeared but that they would keep it for observation. The following day, they said everything looked fine and that it was running fine. However, within two minutes of leaving the lot, the same problem happened again. I called immediately, and Tim advised me to bring it back yet again. Later, he said the issue is the Transmission Control Module (TCM) but the part was on backorder and could take up to a year to arrive. He even suggested that my "best option" is to trade in the vehicle, then transferred me to sales. When I spoke with David in sales, he told me the used car manager wouldn't buy a car with an undiagnosed issue but could take it on a trade-in. The whole thing felt off. I specifically said I don't want to trade my vehicle in but please quote me on an as is amount they would possibly give me for the vehicle. By this point, I had already paid $387.54, and now I was being told I'd need to pay another $220 for diagnostics and potentially $1,700 (TCM) + $800 in labor for a repair that might not even fix the issue. There was no clear explanation or guarantee. Tim was polite but seemed rushed, dismissive, and uninterested in hearing my concerns. His push to get me into a new vehicle felt manipulative. I contacted Service Manager Mike McCoy to better understand what was actually done to my car and what I was being charged for. Mike called me, explained the steps taken, and apologized. However, he also implied that I might have caused the transmission problem because I hadn't done a transmission fluid flush something he confirmed by calling my oil change shop and checking my CARFAX, which felt unnecessary and accusatory. Interestingly, Mike also discovered that the TCM part was not backordered as Tim claimed it could be available within a week. About 30 minutes later, Mike called to tell me that after personally inspecting my car, he found three software updates that needed to be installed and that this resolved the issue completely. While I appreciate that Mike ultimately took the time to fix the problem, this entire experience was stressful, frustrating, and deeply disappointing. It's clear there's a serious lack of communication and oversight in the service department. Tim, in particular, should be monitored more closely his actions nearly pushed me into a completely unnecessary trade-in or buying unnecessary parts which could have cost me thousands of dollars. In the end, the issue was fixed with software updates, not a new transmission or part on "backorder." The thought that someone could intentionally mislead a customer especially one already stressed and unfamiliar with car repairs is disturbing. Hinshaw's needs to take a hard look at how their service advisors operate. What happened to me felt predatory and dishonest. I sincerely hope no one else, especially another woman, has to experience what I went through.

Trustworthy, reliable and fair prices at this establishment is what you get when you buy a vehicle…read morefrom Bones auto sales. Rocky is a straight shooter right out the gate. I report this as I have just purchased my third vehicle from him and look forward to working with him in the future. Great experience, fast easy and NO BS ! Dave H

This by far worst place to buy car. I was sold a lemon of a car, they took my down payment and…read morerefuse to help me. Car broke down after only have the car a month an half. The owner gave me some BS about how he did a complete check of this car. please stay away from BONES AUTO you will get rip off. the worst part he didn't even trying working with on get a new one. rating Big fat 0.

Great people to work with. Upfront right from the start. No hassle negotiating. Highly recommend if…read moreyou're in the market for a used car

If you are in the market for a good used car, check Oscar Auto Sales first. I had to find a new car…read morefor my son and looked around a lot of car lots. These guys are definitely a cut above the rest. I ended up purchasing a 2016 Kia Forte and am extremely pleased with it. Do not let the rebuilt titles deter you. They have documentation of the damage and the repairs. My son has been driving this car for 45 days now and he loves it. Sales people are friendly, extremely knowledgeable and not pushy. You cannot go wrong buying from this lot.