A Disappointing Experience That Didn't Match the Promise I came to TLC Smiles after responding to an Invisalign promotional offer, hopeful and ready to move forward with treatment. Unfortunately, the experience fell short in several ways that I feel left a bad taste in my mouth- no pun intended. Before my appointment, during an Invisalign monitored phone call, I was questioned about my insurance in a manner that felt judgmental when I explained I would be paying out of pocket. I was also informed -- for the first time -- that I would need to visit a separate dental office for a cleaning and any other work before Invisalign could begin. This requirement appeared nowhere in the Invisalign advertising that brought me there, nor in the conversations with Invisalign, and I found it frustrating to learn of it only after I was already in the process. The questionnaire sent in advance asked irrelevant questions like if I were to take a vacation where would it be? Why should my dentist want that info? I wrote- 'none of your business,' but in hindsight I should not have bother to fill anything out. The day-of staff were friendly, and the 3D scanning technology was genuinely impressive. The doctor was informative and walked me through the treatment plan clearly for restoring the position of my front tooth. She asked if I preferred to do everything, including my bottom, I said I'd consider it. . I appreciated that part of the visit. What disappointed me was what followed. Midway through my appointment, a financial coordinator entered the room unannounced with a clipboard. The moment the doctor finished speaking, she handed me a pen and a quote for $5,500 -- approximately $1,500 higher than I had researched and anticipated. The expectation seemed to be that I would sign immediately. I also want to note that the 18-month treatment timeline quoted here was considerably longer than the 6-12 months I had been quoted by other providers. I left feeling that much of this had been predetermined before I walked into the appointment, rather than tailored to what the scans and X-rays actually revealed that day. There was no quote for just my front tooth and a second for the whole mouth. This felt like I was being politely asked to leave by showing me a really high price and extended time frame. They had to do the exams because of their agreement with Invisalign but made me feel like they truly did not want me as a patient unless I paid about 50% more. One important note for anyone considering this office: the 3D scans performed here are not transferable to other Invisalign providers, so if you leave without committing, you will need to start the process over elsewhere. I genuinely hope others have a smoother experience. My advice would be to ask detailed questions about prerequisites, timeline, and pricing before your appointment -- so you're not surprised at the moment they hand you a pen. I did ask and got no answers other than 'each case is different.' Also noted: Invisalign's own representatives followed up with me multiple times after my visit -- I'd encourage the company to review how their affiliated providers are presenting their program to prospective patients. These visits come with those non transferable x-rays. It's not like shopping around for shoes or cars. Multiple x-rays are not a good thing. I made Invisalign aware of this in their high pressure calls today. read more

See all

Excellent service, exceptional cleanliness Great environment and the Personnel is very kind and helpful if we have questions. You can see right away they are experts. read more

Dr. Shrodi and her entire staff are incredibly caring and accommodating. I have been bringing my daughter to TLC Smiles for about half a year, and they continuously amaze me with their warmth and genuine concern for my daughter's well-being. After she first got her expanders, she was experiencing some discomfort and they made a Herculean effort to schedule her for a late night appointment to make adjustments. Throughout the process so far, they have been so understanding with trying to fit her in for last minute appointments when adjustments are needed. We haven't completed treatment yet, so I cannot comment on the effectiveness of the treatment, however, I can say that they truly do care for their patients! read more

TLC smiles used to be a great place to take our children. Through the years the family friendly environment has disappeared. Yes the dr office has grown extremely which is probably why it's only a business now. Customer service is horrible. They make many mistakes with appointments and insurance then they blame the patient. I can no longer recommend this dentist. I have experienced just too many mistakes and they continue to happen. read more

I am giving this a 2 star because initially our experience was ok. We did phase 1 braces with our daughter, once the braces came off, I went to get a second opinion and we switched dentists/orthodontist and will never come back to TLC for Smiles. I was suckered into using their in house insurance after being told our insurance is not covered. When we were shopping around for 2nd opinions, I called our insurance company to ask if they can send me a list of dentists that are covered and TLC for smiles came up first. I was beyond furious. Our child's orthodontic situation is a little complicated and Dr took a little time to explain our options towards the END of phase 1, but we were not happy with how limited we were. When we went to get a second opinion, it was NIGHT and DAY compared to what we experienced at TLC. Also, whenever there was ANY work that needed to be done (i.e. extractions), it was always a rush. We went to other places to see if they would say the same and they said we can wait. There was an Asian male dentist that used to work there, but I was informed he left sadly. He was REALLY great, and we liked him. But once he left, we were stuck with an extremely rude dentist that totally ruined my entire experience with TLC. The staff were very quick and professional about remedying the situation, but it wasn't enough to make me feel comfortable to come back. Lastly, I liked the girls that work there, but others are a little too scandalous and talk WAY too much. I have seen the same gal several times (every 6-8 weeks), and I feel I tell her the SAME story every time we come in. It's like she doesn't care and then asks the same question as if we never met before. I have a unique job, so it's always a surprise every time I explain what I do, I would assume it's something that can be remembered. read more

TLC for smiles is amazing! I have been taking my daughter here since she was 2 years old and she is now 4 years old. Everyone is nice and patient and gentle. It is so easy to make an appointment and they are open Saturdays which is amazing since I work full time. Every single dentist and dental assistant we have seen has been amazing. They make us feel welcomed and are so sweet with my 4 year old. Today was her first big girl cleaning and with a few tears we got through it and she even told me she loves the dentist! They have a spacious parking lot in the back and the rooms are so big and private! At the end they give your child a token to get a prize and it was the best! read more

I honestly can't thank Dr. Schrodi enough for the amazing job she did on my teeth. She's the best doctor I've come across--so caring, loving, and extremely professional. I always felt like I was in great hands. She truly knows what she's doing and makes you feel comfortable every step of the way. Her staff is also super good--friendly, helpful, and always so nice during every visit. The whole experience was smooth and positive from start to finish. Because of Dr. Schrodi, I finally have the smile I always dreamed of--and it has completely boosted my confidence! I feel so much better about myself and can't stop smiling. Honestly, I wish I could find someone like her as my primary care doctor too! That's how amazing she is--not just as a specialist, but as a person. I'm beyond happy with my results and so grateful I found her. read more

We wandered into TLC 3 years ago with little sense of urgency and left with a plan and treatment already installed. It has been as best of an experience as one could hope for given the various tweaks and turns we needed to get my son's case solved. The cost and contract were clear and did not change even as we waited patiently for some of the more unique treatments to take. Everyone in the office is helpful and kind even when we are running late due to the commute. The doctors are knowledgable, proactive and forthcoming with their thoughts and concerns. My son has grown up during our time there and we are so grateful for the amazing care he receives. read more

I had the pleasure of having Jackie S. as an assistant for my daughter's dental appointment in the Chatsworth office. I cannot say enough about how wonderful she is. Jackie is incredibly gentle and patient with my daughter, making her feel comfortable and at ease throughout the entire visit. It's clear she has a great deal of knowledge and expertise in her field, as she explained everything in detail and made sure we understood each step of the process. I'd like to also mention that the Chatsworth office location is very nice and clean with private rooms and ample parking in the back. read more

Last visit this past Saturday went extremely well! Both my children got superb reviews and were actually cooperative with the dentist and assistant. Very friendly staff and very accommodating. Missed our initial appt and rescheduling us was so easy! Thanks for your patience read more

TLC for Smiles - Chatsworth - Completely satisfied customers - Orthodontists Near Me - Chatsworth, California

Dr. schrodei has been pretty awesome. Look at the before and after of my child's Invisalign treatment in just phase one. No pain, no complaints. Been amazing! read more

TLC for Smiles - Chatsworth - Invisalign phase 1 - Orthodontists Near Me - Chatsworth, California

Came in for some Ortho work, Dr. Schrodi was very honest about my sons care. Which at the moment he does not need ortho work done. Love the honesty which is not common now a days. Definitely recommend and will be coming back for some other care. Thank you TLC. read more

TLC for Smiles - Chatsworth - Dr. Schrodi - Orthodontists Near Me - Chatsworth, California

Loving coming to TLC Smiles Chatsworth! I'm always greeted with friendly faces, and always receive the best service. Shout out to Jackie for always taking care of me and making me laugh when I go for a visit. I highly recommend! read more

Went for exam with my daughter . they said I had multiple cavities and insurance would cover it and i refused as i dont have any cavities as i had x rays recently fron my dentist who was out of town also chraged for a cleaning they didn't do. The Dentist did a couple cavity replacements in my daughters previous filled teeth ,with nitrous for pain and the dentist was watching tv half the time while almost over gassing knockin her out and unconcerned, he did a terrible job and she needed a emergency repair a couple days later . read more

Muy recomendado son muy amables el lugar es muy limpio y precios muy accesibles recomendado

I'm all done! Very grateful for the flexibility and great communication! So happy with the end results. read more

See all

The Chatsworth office Dr.Schrodi, it's always helpful and kind, the office are super friendly always with a big smile and great vibes. It's always a pleasure to come here. read more

Adult Invisalign Success After Years of Procrastination! I pulled the trigger on Invisalign after tons of research, as the crowding on my bottom teeth became uncomfortable & unsightly. Although my teeth weren't horrible, the crowding seemed to get worse & worsewith age. Thank you to the awesome Dr. Schrodi and Dr. Kim for the excellent care and treatment I received during my Invisalign treatment at TLC. From the very beginning, it was clear that this office dedicated themselves to ensuring a successful Invisalign journey for me. They conducted thorough assessments, taking the time to understand my needs and addressing my concerns. Their professionalism and meticulous attention to detail truly impressed me. What struck me the most was their readiness to listen to my questions and concerns. They provided clear and comprehensive explanations, making the process comfortable and stress-free. It's evident that they prioritize patient satisfaction. In terms of cost, I felt they were more competitive than other orthodonture offices I contacted. Also, they offered more perks and high level customer service as well as a number of payment options. If you're on the fence, call them! Highly recommend! read more

We were referred to TLC by several of our close friends who love this dental practice. Our child had severe crowding issues and we weren't sure what we could do to fix it because she was still only 7 and we assumed that Invisalign/braces were for older kids. TLC said that she was actually okay to start Invisalign treatment right away. So our journey started much sooner than we thought. Within a matter of weeks, we started experiencing dramatic change. Our child is now 9 and has a beautiful set of healthy teeth. The Invisalign treatment has also created space so that as more baby teeth fall out, the adult teeth will grow straight. We are so thankful for TLC and highly recommend them for your orthodontic needs. read more

See all

We LOVED LOVED LOVED our first experience with TLC smiles! Everyone was soooo super friendly and they loved my 2 daughters. They didn't want us to leave . We can't wait for our next dentist appointment. Thank you everyone at TLC pediatric dentistry. See you next time read more

TLC for Smiles - Chatsworth - Emma with her new teddy bear - Orthodontists Near Me - Chatsworth, California

See all

Great office , nice and clean - thorough consultation for orthodontics for kids and adults . My daughter is a patient and loves going to this office . read more

Absolute top notch care! My two sons both had Invisalign. Their pricing is the best in Los Angeles and the quality of instruction and regular check ups kept both boys on track. One finished with now-perfect teeth, all without losing one insert. The other is well on his way. The owner / primary dentist and the dental assistants all take great care with their patients. This practice is like a family, and we're glad their office is so convenient for cleanings. read more

It may be weird to start a four-star review with negatives, but... I cannot stand how the business communicates. There are too many automated texts, too many emails, plus reminder calls, pushy requests for reviews on hold and in person, always having to wait on hold, often having to wait for the offices to communicate or explain things multiple times, and so on. At some point, I called them to beg them to stop sending me so many communications, which were voluminous enough for me to consider stop going to them because I'm (probably irrationally) bothered by such litter. We also have experienced technical hiccups several times. The first time, a staff member insisted that no scans were done even though we had sat through a very difficult scanning session--so they obviously lost, didn't save, or messed up their scans--which left a bad taste in my mouth for a bit. Other (multiple) times, a scan was performed but not done correctly, so we had to revisit for rescans (which is a pain because we live far away). Despite these nuisances, we always receive good service when we visit. The office is very clean. The staff is mostly friendly, communicative, and casual. From the doctors to the hygienists to the front office, they have done a great job with service continuity and accommodating our kid's foibles. And, the kid's mouth has drastically improved as they planned it would. read more

I began my Invisalign treatment at TLC early this year and am so glad I went with TLC for smiles. The staff is always friendly and it's very easy to schedule appointments, let alone the amazing results I've had so far with Invisalign. I've learned so much about the Invisalign process which is great because I first went in not knowing anything about it. I'll definitely always recommend and couldn't be happier with my decision :) read more

My 6 year-old daughter started her journey with orthodontics not long ago. We heard from pediatric dentists that her jaws are EXTREMELY crowded; some of them said she is a great candidate for an expander and recommended seeing  an orthodontist. I began to look for local orthodontists in the Valley, and saw several before I scheduled an appointment with TLC for Smiles, finding them through google.com. Their great reviews made me feel good right away. When I went to see Dr. Jane Schrodi, I was beyond impressed with her amazing personality. She is very knowledgeable; in fact she is a pediatric dentist and orthodontist, and explained to me how Clara's crowded teeth also cause breathing difficulties, which I had already noticed Clara experiencing at night. Dr. Schrodi is very kind, compassionate and professional in every way. She explained the process to us very well. I didn't hesitate to tell her how amazing she made me feel, as I felt that she cares for my child like her own. Dr. Schrodi got tears in her eyes, and so did I! I am so excited that Clara will be getting Invisalign braces from Dr. Schrodi, who is one on of the top Invisalign providers in the Valley. Among all the orthodontists that I have seen,  this provider has the most reasonable price for the highest care. Thank you so much TLC for Smiles! read more

TLC for Smiles - Chatsworth - Orthodontists Near Me - Chatsworth, California

Dr. Schrodi and TLC for Smiles has helped us improve our teeth. They have been very nice to us over the years. We have been coming here since we were babies. They treat us with kindness and patience...as patients. Har har har. We're very happy that they opened up this new location. AW (10) and MW (8) read more

TLC for Smiles - Chatsworth - Orthodontists Near Me - Chatsworth, California

Let me start by saying I was so nervous to take my 2.5 year old to the dentist. I was scared of the unknown and how she would do. We showed up to the appointment on a Saturday (which was amazing that I didn't have to take work off to do this) and was greeted with a smile. The nice lady at the front helped us out and was very friendly. We waited a couple minutes and then went to the back. The dentist came in and was sweet, supportive and understanding that my child was screaming and crying. The exam was quick but thorough and they even gave my daughter a goodie bag that had a shirt, teddy bear and tooth brush kit. I am so glad we found the best dentist for my daughter and now look forward to coming back! read more

Dr. Kim is the best orthodontist!!!! My girls are so happy with him and his team !!! They have the best conversations with him .Thank you so much for always giving us the Best experience every time we go. The Manzanilla kids read more

My child was initially seen in September 2021. They took my insurance info and said that they would check to see if they covered it. They saw my plan was an HMO that day. They said if insurance didn't cover it then I would be billed. Fast orward to now..we had an appt on Saturday and when I arrived they said my insurance didn't cover it (which is fine) but I was annoyed that no one told me this prior to the apt. If I had known I would've cancelled and worked on finding a place that my insurance does cover. It was a waste of time. When I asked why no one had let me know I was told because it takes a while to verify...it takes 6 months!? Also I asked why didn't they call me to let me know? Was told someone called to confirm the appt but since I didn't answer that they could not leave that on the voice-mail. I don't understand why though...simply stating that our insurance will not.cover it is not a violation of confidentiality. Simply annoyed that no one let me know right away. Since I didn't get a bill, I thought it was all fine. Had I known, I would have looked elsewhere and had a new dentist for my son by now. read more

It is horrible. The owner Asian lady is sweet talk but have not finished my son's braces. She said oh it took so long, I will remove it. Full paid. Do not go . I warn u! read more

Such a beautiful experience we had taking my son to his first dentist appointment. I'm glad his first time being seen by someone was with someone so patient and kind. We had been afraid of taking my son to the dentist for various reasons but my kid felt comfortable and he left smiling. read more

TLC for Smiles - Chatsworth - Oliver's first dentist visit - Orthodontists Near Me - Chatsworth, California

We had a very pleasant experience with Dr. Schrodi and her staff. My daughter was very anxious about the appointment and any procedure, but Dr. Schrodi was very patient with her and spend a lot of time trying to calm her down, the staff was very helpful and kind and always available to help. Dr. Schrodi is very professional, she takes the time to explain what needs to be done and provides valuable advice , It's not easy to find a good dentist for your kids, I highly recommend Dr. Schrodi and her staff for kids and adults. read more

TLC for Smiles - Chatsworth - Dr. Schrodi and Elysia - Orthodontists Near Me - Chatsworth, California

Just go here. Never had any complaints. Family focused company and staff are kind and helpful. You're not just a number, your concerns and unique needs are addressed. My kids don't dread coming here and I refer everybody whenever I can. I couldn't be more happy with my kids' smiles and dental health. read more

The people working here are great, it feels like they genuinely care about your well being. While I didn't end up getting any real treatment here(I wanted to get my wisdom teeth extracted but they have a 3rd party oral surgeon come in for it) the people here are very amazing and accommodating. Throughout the whole process they were recommending the procedure that would result in the least physical pain for me. They even refunded my deposit when I cancelled my appointment to see the oral surgeon, and when I called to check on the status, they were super nice and understanding about all my requests. Truly some special people that care working here. read more

I've been taking my 4 children to TLC for Smiles in Granada Hills for many years but it's a long drive from my house. I'm so happy with this new location where my kids can have all of their orthodontics taken care of as well as their dental appointments! Dr Schrodi and her staff are amazing. Every Orthodontist and Dentist my kids have seen here have been great. This is a lovey, clean, spacious office with air purifiers in every room! Thanks for making my kids confident in their smiles! read more

TLC for Smiles - Chatsworth - Almost finished with Invisalign! - Orthodontists Near Me - Chatsworth, California

Dr Schrodi is the sweetest dentist I have ever met! The staff is so friendly and amazing. Everyone is always positive. I had net other dentist before her and no one seemed genuine. But she is truly and her staff! I am getting Invisalign. I am on week 20 and I love the results. I noticed results very quickly too around the end of the first month. Also It is very clean here and I appreciate that! I am referring everyone I know to go to her! Quick reviews just for you read more

TLC is an amazing with our special needs son. So much patience and empathy. We couldn't ask for a better place to bring our children for their dentistry and orthodontic needs. read more

TLC it's definitely tender love and care, I had a terrible experience with another dental office for my kids. All the staff here is amazing. Both the doctors I've met are kind and caring they went step by step and offer me options on what is best for both me and my children. I found them through searching for an orthodontist for my teenage daughter and soon after one by one I've switch all four of my kids. Hands down the best dentist in the whole LA area. Trust me, there isn't a better place for kids than TLC. I highly recommend them! read more

TLC for Smiles - Chatsworth - Orthodontists Near Me - Chatsworth, California

Ofers free consultation. When arrive after pictures refused to talk until cleaning (pay something). Not a free service

I'm 50 years old and was skeptical about paying for Invisalign treatment at first. My teeth needed straightening, and I had an open bite. Today, I'm about to finish my treatment next week. My bite is perfect, my teeth are straight, and my smile looks wonderful. The team at TLC are wonderful people, very friendly, and the treatment works! read more