Looks like I'm in good company here. They were sent (surprise) by my home warranty company. After several weeks, they actually got to my house. Guy looked at it, verified that the dishwasher wasn't working, and made plans to come back another day. The necessary part eventually came, after my calling the home warranty company a few times, and the tech came back. He didn't have one important tool (the rare and elusive star drive bit), but fortunately I have several since they come with every set of drill bits you buy, so I was able to help him out. He replaced a pump, turned on the dishwasher, then left and so missed the flooding that began soon thereafter. Nice enough guy, but not a competent repairer of anything. The best evidence that they are completely incapable is that my home warranty company actually apologized and refunded my deductible. If you choose to call, Too Much Trouble Appliance Repair, you have been warned.... read more

This company deserves a negative 100 Stars! Heck, even something more. Nobody probably would hire these guys by looking at the reviews. I wouldn't either but unfortunately, my home warranty company, American Homeshield, sent these guys to fix a minor Microwave issue. So, I had no option but to deal with them. If I have to explain everything that went on, it would be a novel! I'm not kidding, so I'll make it brief. - They send technicians that have no experience or training. - You will never able to get hold of them. The receptionist says, she will get back to you but will never. After insisting, she will get in touch with "Manager" which happened to be the same lady. LOL! - They even misled the home warranty company that job is completed, but in fact, it was not. - They made my home warranty company to order new parts that were not even necessary. - They even stole some parts of the unit that were working prior. - They damaged other appliances that were working prior. - They made 6 visits to my house and kept the issue dragging for 4 months!! - Issue was fixed by another appliance repair company in 5 minutes without any new part. read more

This company was sent to my house to fix a refrigerator through my home warranty. They arrived at my house and after looking at my appliance charged me the $60 service fee, which is more than my home warranty contract. I called them to adjust the service fee amount to $45 which is the accurate amount. In this exchange, this company stated that they would order the part. Three weeks went by with no response. A few months after their initial visit they began to fraudulently charge the credit card I had used for the $45 service fee. They charged my card $200. read more

This company is beyond awful! They are the worst repair service I've ever dealt with. They break things more and than claim they didn't. They don't show up for scheduled appointments and there's been so many issues! Don't go with them and save your money! read more

This company was sent to my house to fix a washing machine through my home warranty. They arrived at my house and after looking at my washer charged me the $45 service fee, which is part of the home warranty contract. They told my home warranty company that they can't fix the machine so I never see or hear from them again and I went through my home warranty to get a replacement washer. A few weeks after their initial visit they began to fraudulently charge the credit card I had used for the $45 service fee for various amounts over the course of three days. In total they charged my card $500. When I contacted the company to determine how or why this occurred the told me they didn't know but assured me I would be given a refund. 3 weeks and many calls later I have yet to receive a refund on the fraudulent charges they made. I was forced to report the charges as fraud to my credit card company and cancel the card. If your looking for a company to repair your appliance save yourself the headache and look elsewhere. I fully believe this companies sole intent is to scam you out of money. read more

I don't always do reviews. These are good people. I have appliances that are falling apart. The insurance company has been shuttling me from one contractor to another for 5 months now. I opened the ticket in July 2019 and we are now in Nov 2019 without a resolution on basic issues. All of the contractors worked on the appliances and admit they are too old for repair. However, they shy of telling the insurance company that because it looks bad for the contractor if they do not repair and suggest replacement instead. TMT appliances replaced parts on the machines and are following through on their recommendation to me that replacement is warranted. They are the only contractor that is following through on their assessment. I will definitely recommend them if you have gone through multiple contractors and no resolution. I will come back and update review once I have the appliances repaired/replaced. Either ways I will get TMT to finish the job. read more

They are the worst ever. They bet not eva, yes eva!! set foot in my house again. TMT must stand for Too Many Tales because they will tell you 1,000 lies. TMT can also stand for Too Many Times because you have to call at least 1,000 times to get Maria on the phone to check the status of your repair. Too Many Times she has said they will be there in 30 min, 1-3 hours or tomorrow and guess what...no show. If and when they do show up, they cant fix it or have to order the parts. The parts must come from Neverland because they never arrive. I have been waiting on knobs and ignition panel since February 2020. This company lacks the capacity, knowledge and skills to repair anything... I think they only have Two Male Techs and they have no knowledge of small appliance repair. TMT bet not eva dot my door again eva!!!! read more

This has been, by far, the worst experience I've ever had dealing with contractors. I've had several contractors do work on my home and they showed me what quality work and quality costumer service is. This is far from either of those. They were sent to me via my home warranty to install a washing machine. When they called to schedule service, I was at work. Due to the nature of my job, I cannot always been available to be reached immediately. Instead of leaving a voicemail like most companies, they called me NINE times through different phone numbers. When I was finally able to call them back, they did not pick up and did not give me the option to leave a message. Luckily when they called back, I was able to pick up. The man on the other line immediately started speaking to me in Spanish. When I told him I cannot speak Spanish he asked me if I was sure. I think I would be sure of my primary spoken language. He passed the phone along to someone who spoke the language. I asked the question if it was possible to stack an LG washer underneath a Bosch dryer. This is how my laundry room has to be set up. There is no space to have the units side by side. He kept telling me "Bosch is better" Yes, I am aware of this but that didn't answer the question. I got called back to work and couldn't talk on the phone. So again, they called me multiple times instead of leaving a message and then eventually texted me asking if to call them back. I explained my situation with my job and asked the previously stated question. The response I got was "we can only do installation" and I let them know this was part of the installation and they continued to misunderstand my question. I stated the question three additional times in different ways to ensure I was clear with my expectation. They finally gave me a response that answered my question and I scheduled for service. Before they said they can formally schedule my service, they asked if I was able to remove the washer. I said no and they said that was my responsibility. I was told by my home warranty that everything was included in my coverage. At this point i became very frustrated because I don't understand why I'm having to do someone else's job. I told them I refuse service and that I'll be conducting business with another company. read more

Very poor service. The could not fix my fridge and they kept lying about what was wrong with the fridge. I would not recommend them at all.

Everyone else pretty much said it but they are HORRIBLE. Customer service is beyond terrible. They have blocked my number so I can't even check the status of the parts that were allegedly ordered. It's been going on 3 months since I had them first come and the issue is unresolved. America Home Shield needs to drop them ASAP. Literally on the phone with AHS now - hopefully they'll get a different company out. read more

This company is awful. I hired them to fix a refrigerator and they didn't fixed it. Had to return several times and they lie all the time about providing a refund for the work. This company is not trustworthy and lack the technician skills to accurately diagnose and repair any issues. The technician trained himself over the internet. If you want to avoid losing money and dishonest business owners stay away from this company as they are not serious about providing top notch customer service. Be aware that they are not ready to provide any type of expert repair due to lack of experience!! read more

If I could give negative stars, I would. This company was assigned by my home warranty company to fix the washer. First, the tech spent 30 seconds in front of the washer, didn't even touch it, and claimed that it was beyond repair. 4 year old washer. He said he'd get the warranty company to just replace it. Warranty company balked, and he came up with 3 things to replace. Parts were sent. No contact. They claim they didn't receive the parts. FedEx had the tracking and the signature of the person that signed for them. Oh - well, they weren't labeled with our name, so they didn't know... Fair enough. They said they'd be out the following day. No show. Called them, no answer. Called several times, no answer. Called again, now my phone gets the message that this number doesn't accept calls from spammers. WTF? Call from a different number, no answer. Days later I get her to answer, she says she's not at her desk, she'll call me right back. No call. A week later, warranty company gets them on the line with a conference call. She says they didn't get the parts.. I went around and around with the same lady. She promised she'd call right back. I'm still waiting... and still can't use my washer. read more

Terrible business. They were assigned to fix my washer. Tech came for about 15 mins and "diagnosed" the problem, took my service fee, and never submitted the diagnosis to my warranty company. Neither myself or the warranty company could get them to submit the proper paperwork. Miriam was completely unhelpful and a complete liar over the phone, telling me things had been submitted when it had not. 3 weeks later, still dealing with a broken dryer. Complete waste of time. Don't bother doing business with them. read more

We had the unfortunate luck to have TMT come out to repair our refrigerator. Bear with me on this, it's quite a story. We bought a house in Stafford, VA. Several days before closing, the refrigerator started making loud noises. The seller and I agreed to a three week period to have the fridge repaired or the seller would replace it. The seller was out of state and needed a quick turn on this. He tried more reputable companies but no one could support.He found TMT and scheduled the repair. Then the nightmare started. The repair tech, a man named "Arschad", showed up 2 hours late and got to work. My wife and 1yr old son were at the house waiting for him. He brought in a rinky-dink set of screw drivers and ratchets and got to work. Within a few minutes he was asking her about our marriage and if we have problems or fight with each other. At first my wife was creeped out, but soon realized he was pumping her for information. Turns out he's engaged to the owner of TMT, a Pakistani woman who opened the business 4-5 months ago. Apparently they fight all the time and he's unsure if he should go through with the wedding. He even took the conversation to an "intimate" level if you know what I mean. He started asking my wife about our sex life and then said that his fiancé's sisters and mom call when they're having sex. His fiancé gets out of bed to take the call every time. Just what you want to hear from your repair guy right? Fortunately I was off work by this time and came right over. She left with our son I stayed around while the tech finished the job. It looked like he was "tinkering" rather than repairing. I started to ask him about his background. He said he'd come over from India to find work as a computer programmer. He said he started dating this girl (Maryam Sarfraz) who'd just opened an appliance repair company (TMT) and he came on as a part-time guy to help her out. He didn't know anything about appliances so he studied YouTube, then took some online courses to get certified. So now I really had a bad feeling. Then the tech informs me that he has to run over to Staples to get some fuses. I said Staples doesn't sell fuses. He went anyway and upon returning, said he didn't find what he was looking for. No kidding... He wrapped up around 8pm and said he was done. Then he tells me that the problem is something called "Earthing". My dad is a home inspector and knew exactly what that was. In Europe and Asia, the building codes are different and houses aren't required to be grounded. "Earthing" is their way of saying that a house's electrical box should be grounded. Homes in India and Pakistan aren't required to have the electrical boxes grounded, but they are in America. The tech would know this if he bothered to check the US building codes. So he diagnosed a problem that wasn't really there. I told him that I'd let him know within in the next few days if the fridge was cooling properly. 48 hours later, the fridge was a balmy 55 degrees. He didn't fix it. So the seller, the seller's realtor, and my wife all coordinated with Maryam, the owner of TMT, to have Arschad come back out. He came back out that Saturday, 2 hours late again, and tinkered for awhile. He said that the cooling coils were depleted and needed to be replaced. But since this was a "new problem" it would be a new invoice. I told him the seller had already paid $1200 upfront and the fridge still didn't work!!!! The tech left and we called the seller and suggested that this company was at best a joke and at worst a scam operation. After a week of haggling, Maryam agreed to send Arschad back to get the repair parts he installed on the first visit. This was another Saturday morning. I waited at the house for 3 hours but he never called and never showed. Maryam refused to answer the phone. After repeated calls I got a message saying that TMT had changed their phone number. I'm assuming that they don't want to return the seller's $1200, so they're ignoring us. In desperation, the seller agreed to replace the fridge. Take it from me, this company is a joke at best and an illegal operation at worst. Maryam is a liar and a horrible business woman. She is sketchy and her lover/tech is part-time and not trained, licensed, or bonded. Their hook is that they're very responsive, but they'll charge you a ton of money up front and deliver poor service. Save your time and money and get a real repair company with a real company truck, real uniform, real tools, and real experience. read more

I'm reading reviews on this company and they're telling my exact story. What a F'n joke of a company. Lies after lies. Empty promises and still waiting for them to show up. If you get a call from them after a claim. Move on from them ASAP. read more

This company is aweful. They break and damage more things than they can fix it. For the water damages they did, I can buy 5 new dishwashers or but new appliances. Horrible customer service too. read more

This is the worse company ever!!!!!!!!!!! I received their information from my home warranty. They will take your money and not complete the job read more

This is the worst company I've ever dealt with in my life. My home warranty company hired them to repair my washer machine. Miriam and a few other girls who answer the phones are unprofessional and compulsive liars. They blocked my husband and my phone numbers and would not answer my insurance companies call. She would even hang up on us when we called from different phone numbers and she heard our voice. After 3 weeks of scheduling the tech show up to replace the part (yes 3 weeks of them telling us they'll be here in 30 minutes and then never show), finally a man arrived to replace it. The man tells me it's his first day working with the company. He replaces the part and sure enough it still doesn't work. He didn't know what to do and he said "I'm sorry I don't even work for this company, I was just helping out Miriam" and he walked out of my house. Meanwhile, the technician who originally came out (who we also tried to call several times), calls he back wondering who we were, and told us he quit that job 2 weeks again because Miriam doesn't know how to keep technicians. So for the whole 3 weeks Miriam was telling us there were coming to fix it.. they didn't even have a technician working for them who could do the job. Do not let your home warranty hire this company! read more

TMT appliance repair was sent out to my house by my home warranty company. Two "techs" came out they were the same people who answer and schedule calls one was Mariam and I don't recall the other persons name. They told me I needed a new spinner which they completely got wrong, the actual tech came out and told me it was the water inlet valve he also told me they misdiagnose all the time and they have to order different parts and the customer ends up waiting longer. The tech came back with the inlet valve several days later and changed it, he turned on the spin cycle and left before a full test to his next job and assured me it would work. Few minutes later same error popped up, and when I called him back he told me he would come back out the following day before his first job, he never showed up. I called him several times and left a message no answer. Upon calling the company they told he never promised come back out. After that they promised to send someone out the following day no one showed up. I finally called my home warranty company back and they scheduled for them to come out the following day, and still no one showed up. These guys are rude, angry, and very unprofessional, it also seems like they try to take on more they they can handle. The first two people showed up in a Lincoln town car that had limo tags, no truck or parts in sight. I would NOT recommend these guys come service anyone's appliances they run a very shady business, they lie and deny. I hope my home warranty company drops these guys. The are listed as "TMT Appliance repair services" I would give them negative stars if I could, a company like this should be NOT be authorized to service customers. read more