John Warren - great guy! Friendly service. Same day appointment. Came to my business to remove a…read moredent I thought I'd have to go to the body shop for. Saved time and money using paintless dent repair instead of body shop.

Went back on Monday after work. They found the issue, apologized, and corrected the issue. They…read moreprovided a refund. I appreciate the customer service. ------------------------- I am hoping to amend this review, if resolved. I had 2 new tires put on and alignment completed at a cost of just under $500. I left and noticed the tire pressure light was on and the tire pressure was low. I drove back and was told it was normal and would be fine in 20 minutes and basically ignore it, if nothing changes to try to come back within the hour. I live 20 minutes away, I would not make it back and suggested I would come on Monday if the light didn't come off. I got home and my tire was below 20. It's now at 3. and I had to call roadside assistance to put my spare on. I wasn't told I would need to be aware of the light being on, which triggered me to return, that is one issue, however when I went back and notified them, they should have at least checked to make sure everything was ok instead of telling me to drive it around for 20 mins. In this case, causing the problem to get worse. It is Saturday and they are not open tomorrow, the soonest I can possibly have a resolution is Monday.

I had a terrible experience with Belle Tire regarding an ongoing issue with uneven wear on my front…read moretires. When I first brought my truck in, I explained that the tires were wearing unevenly, and Belle Tire told me the alignment was out of spec. They performed an alignment and replaced my tires, assuring me the issue was addressed. However, just 10 months later, I returned with the exact same problem--both front tires were worn bald and needed to be replaced again. This time, they claimed the alignment was only out of spec on one side, even though the uneven wear was happening on both sides, and they were unable to properly diagnose the cause. After speaking with the manager, I still could not get a clear explanation as to why this kept happening, and I was not satisfied with being told that another alignment would fix it. Belle Tire still performed another alignment, stating it would fix the issue. A week later, I took my truck to another shop, and they told me the vehicle was completely out of alignment. Based on this experience, I have learned that Belle Tire does not know how to properly perform an alignment or thoroughly diagnose vehicle issues. It costed me $700 for Belle Tire to perform this work and now I am repeating this payment again 10 months later.

Henderson Glass set up an appointment for us at Pollack Glass in Lansing, to have a stress test…read moredone on a windshield (as it cracked soon after installation). They were honest and helpful regarding the stress test and replaced the windshield right on the spot. The technician explained what happened during the first installation and said he would pass on the info to the original technician (from Henderson Glass) so that this issue could be avoided with other customers. We appreciate their honest and worth ethic. Thank you!

When we had the terrible ice storm that knocked out most everyone's power, my back windshield was…read morecompletely shattered from a falling limb. They couldn't order glass from distributors, closed due to storm, but they cleaned up the glass and put in plastic very strong to get me through at no charge. Recommended I might need body work for surrounding dent. I did need that body work so I went elsewhere but they were extremely helpful on a very busy day for them knowing they probably wouldn't get my business. 3 years or so ago? I just got on yelp but never forgot their fantastic service. Will definitely use and recommend for future needs. Great honest businesses are a real find.

I had my car detailed by them yesterday. I gave it to them filthy, and they returned it to me,…read morewell, spotless. In fact, that is why it rained yesterday. A couple of minor hiccups, but not enough to knock off any stars: I paid by credit card, and the amount on the receipt was different from what they charged--about $5.25 more. This was an extra fee for using a credit card that no one told me about. Had I known that, I would've brought cash. There was a sign that said window tinting is cash only but nothing about a credit card fee. They told me they would call me when the car was ready. Since it was about an hour and a half walk from my house to Spot-Les, I called to see if they had any idea when the car would be done. It had been done for fifteen or twenty minutes already. The guy on the phone thought someone else had called me. If I ever get my car detailed again, I will definitely go to them. It was well worth the money.

I absolutely appreciate the service I received from the staff who serviced my brand new vehicle!…read moreWhen I tell you, they did a great job! Everyone was so kind. They took care of all of my concerns with the services. I received the 5% tint all the way around and I had a 7 year ceramic coating put on. It already looked great because it's a new car but I do see an enhanced shine with the protective coating! Especially on the wheels! I would recommend Spot-Les to anyone! Thank you so much for a great job and as a result, a great look! Look for me to come get my car washed there as well!

I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!

We have taken our vehicles to Ziebart for years. The owner, Drew, provides excellent customer…read moreservice.

on September 23, 2024 I called Ziebart on Creyts Road in Lansing Michigan to inquire about a price…read more However; the man who answered the phone was immediately rude and seemed perturbed after asking him a couple questions, at which time I asked if I could be transferred to someone else. That's when he became very blatantly rude and said and I quote " Suck my D&@K"! Then hung up the phone! I proceeded to call back and he said it again then immediately and hung up again and then he tried to call me back. I did not answer but after calling Corporate, I was in need of his name so I called back for a third time; when a young lady answered the phone and when she asked who had answered my call he grabbed the phone for the third time and said it again and hung up again!