Amazinggggggg, I really love Janet, excellent servicessssss. I have a lot hair and the did it…read morereally good. My hair is curly.

I had a really, really terrible experience at this salon recently. I scheduled an appointment for…read more5:30 (a few days in advance), and I've only ever been to the location on Eastern Ave -- I didn't even know they had a second location. That should've been confirmed over the phone when I made the appointment. If you know you have multiple locations, you should say that so people don't get confused. I scheduled to get a hair dye, and even I know dye jobs usually aren't done super late in the day, but I specifically talked about it during the call. I explained exactly what I wanted and even asked about different options. If dye services aren't something you do later in the day, that should've been made clear when I booked. So I leave work early, deal with traffic, and show up to the Eastern Ave location -- only to be told I'm at the wrong place. I was upset. How was I supposed to know? That's the only location I've ever been to. I've never dyed my hair with them before either. The lady there called the other salon and told them I was coming, and I could hear the person on the phone saying just to get there quickly. I'm not even from this area, so I'm trying to figure out if the address she gave me is right. I tell her it says it's 30+ minutes away -- am I going to get there and still be seen? She says yes, they'll wait. So I drive all the way over there -- wasting gas, time, and having already left work early -- just for them to tell me they're closed. I asked who she spoke to. I asked why they didn't just tell me not to come instead of having me drive all the way there for no reason. I had an event I needed my hair done for, and now I'm being told no, they're not going to do anything? I called the original lady back and told her they said no. She puts me on hold for more than 10 minutes, so I hung up. She later calls back and offers for me to come in the next day, but honestly... this isn't how you treat people. If they don't take anyone after a certain hour, why tell me to come knowing I wouldn't make it in time? I clearly asked, "Are you sure?" multiple times. I don't like wasting my time, gas, or energy. Honestly, I felt like the way I was treated was racially motivated. I've felt this before at certain predominantly Hispanic salons -- they'll take our money, but they don't have the professionalism to treat Black clients with respect. The way they spoke to me was rude and dismissive, and it was nothing like the first time I'd gone to the Eastern Ave location. I won't be going back. The customer service is terrible, they don't confirm appointments properly, and they'll tell you yes just to get you off the phone. Beware before wasting your time.

My color and sew-in was bomb! I haven't had a sew-in in nearly a decade and was nervous. Ora put me…read moreat ease, helped me pick a flattering color and style and made me look fabulous. She is a color master (that's usually what I go to her for ) and she never misses. She uses quality products and offers great hair services.

I found the salon through StyleSeat and then happened to know someone who gets her hair done here…read moreby Ora. I went on a Saturday for a color and silk press on my natural, thick hair. My experience was less than pleasing. I am not in the cosmetology business and maybe ignorant but what is it about salons booking a ton of heads when only two people are working? (One full stylist and one washer/blow dryer that day). My appointment was at 11. I wasn't in a seat until noon. I didn't leave until 5. I know that I had no idea what color I wanted. And even though Ora did try to help, I felt very much like an inconvenience to her. I was a new customer, who explained that I had only had permanent color done once. And she still seemed a little peeved at me not knowing what I wanted. She's the expert. Shouldn't she be able to help? And happily? When I complained that my head was tingling (reminiscent of the prelude to burning when I got my hair relaxed years and years ago) she made it seem like that was normal and that I needed to try to stay under longer to get the best color/effect. So I did. It took forever while she tended to the many other customers. But it very much felt like the dryer was her way of putting me and my services on the bench for a bit so she could do others. I will say that without a doubt my hair looked great once completely done. The color was amazing, the press was great. I didn't love the style but I figured I would just mess with it when I got home. I asked about waves like hers but she said it would be more money. To. Do. Some. Waves. With the same flatiron. So I just let it go. I paid 200 or so dollars which I know might not be a lot but for someone who never goes to salons and has been tending to her own natural/no-heat hair for years, it felt like so much for poor service. That was fine. It was what happened after that is the reason I am writing this review. I waited a few months to decide if I wanted to write this. But after multiple washes, pure aloe vera, masks, and deep conditioning treatments, I know my hair is ruined. More than five years of growing out and not putting heat on my hair -- all in the garbage. My curls are ruined. All I have to do is brush my hair and my natural, afro hair stays straight. Never, not since I used to relax my hair and started transitioning and saw my real texture, has my hair looked like this. I have cried. I have spent lots of money. And now to find some peace, I am writing this review. I genuinely DO NOT remember either Ora or her niece putting any type of heat protectant on my hair. I think at one point I even asked because I was worried. I warned her a billion times that my hair was NO HEAT NATURAL as of five years. No heat (save once). Or permanent die. Or relaxer. No precautions taken by Ora. And I know it's not just my hair because my own sister had tried to straighten my hair just once over that period of time and my curls came right back. The only thing I liked about myself -- thick hair on my head that I've learned to grow and protect -- is now gone. And I spent 200 dollars to ruin it. I will never be going back here. And unless you are not having service done on your real, natural hair (wig and weave), I would caution other newbie hair salon goers from going here too. Aside from the rudeness, tardiness, pricey-ness, etc, the most important thing is that my hair is ruined.

She may be good at some styles but natural hair is NOT her specialty. Oh and she is a bit pricey…read more The stylist is friendly.

Unfortunately, Ayana gave me the worst customer service I have ever received from a salon. After…read morebeing offered a natural hair press and trim package for $80, her stylist failed to trim my hair for whatever reason and, 2 1/2 hrs later asked if I needed my hair trimmed. I told her, at this point I have no time to stay because of prior engagements. I was not informed until my hair was done that this was my stylist's first day. Therefore she was still in training. My curls fell flat and frizzy the next morning. I sent pictures and expressed to the business owner, Ayana, that I am willing to pay for a trim but I need my hair complimentary curled. Ayana constantly disregarded the fact that her stylist failed to trim my hair and blamed me for not correcting her stylist. As a customer I should not have to check the stylist during her every move. Ayana knew exactly what services I needed that day and failed to check her own stylist who really needed to be checked because it was her first day. ***************************************** In response to your comment: As you can see Ayana, no one would wish this style on anyone. I never refused a trim. I had no time after 2 1/2 hours to stay and get my hair trimmed which was the agreement in the beginning. My job as a customer is to sit and look pretty as my stylist makes my hair flawless. Your job is to check your stylists to see if they are completing the job they were assigned to do. I don't blame Ebony, I blame you for not knowing what was going on in your salon one seat over from your chair. You offered me a $45 dollar trim package (wash, trim, and style) via email after I complained. Then told me over the phone that you don't do complimentary styles. My question Ayana is, "Who offers a $45 trim package to a customer who just got her hair washed?" I just need a trim and re style. You know that. Plus if you always had this $45 trim package that included everything I needed, why would you offer me a natural hair press for $65 and a $15 trim? Sounds like a scam to me. I offered to pay $15 for the trim which was what you told me the price was the day I came in, however you told me that you never sell services in isolation. Therefore, I would have to pay for the $45 package. You sound ridiculous and I don't have to prove it with my words, I'm using yours. "Most would have reminded/clarified that they indeed wanted their hair cut prior to completion." Well I hate to tell you that I'm not everyone. Never was I interrupted during my texting and asked if I still needed a trim. ***************************************** Update from your response: My picture represents the reason why you should accept my payment of my trim only and add a complimentary curl and style. You have already gone back and forth with me. A simple apology would have sufficed. I know you won't respond after this post. Hopefully your future customers will receive the correct styles excellence service that you are working on.

First visit went okay. Second visit was a horrible experience due to Sylvia's unprofessionalism so…read moreI never returned. I arrived 15 minutes early and waited 10 minutes past my appointment time before contacting the stylist (25 minutes and no one had heard from her... Another employee came out to the waiting area to see who I was waiting on and still no sign of Sylvia... so I decided at that point to contact her). She answered my call stating "I'm in route". Very short, not apologetic at all about her ongoing lateness and no consideration for me because she failed to contact me ahead of time to at least give me a heads up that she was going to arrive late to the salon... I waited about 20 more min (now totaling 45minutes without the stylist even reporting to the salon smh) and this time I text her that I was leaving because I had another appointment. I never received any response from her. I do not recommend Sylvia as she lacks professionalism and fails to communicate with clients.

Love this laid back salon. Not a bunch of hassle here. Great place to go and relax and have…read moreexcellent services done. I get my hair styled by the owner Sylvia herself. She never lets me down. She has done my cut, color and style. My hair is back to being healthy. When I first started coming here my hair was damaged. Damaged no more. I am pleased and will continue to hair my hair styled at this salon.

I went to the head spa upstairs and got a trim afterwards. The trim required blowing out my hair…read more(not a press) and both came out great. I highly recommend.

This is my first Yelp review and I am happy to share my story regarding Damera. If you are looking…read morefor a quality stylist in the Baltimore region, please check out this shop. The ladies were sweet, warm, and funny. Professional and patient with me as I was not sure what hair style I wanted We settled on a full weave with bangs. Damera not only listed to me, but colored the hair the same day! She also sales the hair which is of the highest quality. I have searched and searched for a professional who goes out of their way for the customer. Damera is it! I am moving to Miami but you better believe I will be flying back for her to style my hair!

Got my highlights done by Ashley and my hair turned out amazing!!! I love the color and definitely…read morebrought brightness to my face. 100% would recommend

Disappointed in the level of service and care for the price. The stylist was not particularly…read moreattentive. I got color done and she was too busy working on the next client to really check. Also, they charge e tra to blow dry?

Please do not get tracks. They are only good with doing natural hair. I spent 250.00 plus 50 dollar…read moretip. Ran her tonthe store and spent 84 bucks for one track. Hairstyle lasted for a days tracks are coming out. I am very disappointed due to I spent 400 bucks for a 50 dollar hairdo. I wanted to get protective quick hairweave she talked me into gluing using my natural hair blended. NO NO NO...I AM P....OFF.

This salon caused extreme heat damage to my hair and put chemicals in my hair without my consent -…read morewhat she called a "deep conditioner". My hair texture and density is completely different. Would not recommend.

I saw Karen today, and she is one of the bright lights of life. Her expertise with color is like…read morethat of an artist. It had been five months since I'd last had my hair colored, and because I have five friends who are stylists, I try to alternate. Karen's turn, and I knew she was up for the challenge, which was to match my five months of outgrowth to the rest of my hair. Aveda colors are always special, but Karen is even more special. It's the highlight of my week to see her. Thank you for the great blow-dry, too!

The energy in this salon is amazing. From the welcoming smiles to the great conversation with…read moreeveryone I did not want to leave. Tanisha did a wonderful job on my highlights and lowlights. I have always relaxed my hair and was afraid to add color to it, but just wanted a change. She walked me through every step of the process and made me comfortable taking the leap. The Aveda products they use are natural and my hair looked healthier after! My hair has not been this soft and shiny in years. The scalp massage nearly put me to sleep when Mark conditioned my hair. I have found my forever salon!