If I could give this company 0 stars I would. Someone told me to stay away from this company and I…read morewish I had listened. The lack of communication is absolutely astounding. I had a problem with my septic over labor day weekend, the owner was more than willing to work with me but informed me their truck was out of service so they wouldn't be able to help me that day. He said he'd call his son and see if he was available and call me back. The next morning I got a call to see if I still needed someone to come, I did, the owner said "let me call my son and I'll call you back" which he never did. I got home the next day (Tuesday) and called a different septic company who would be able to help me that day. When I called McGinnis back to let them no I no longer required their services their response was "okay, we'll bill you for the work we did" to which my reply was "what work?" There was no communication that they would be there, I did not give my consent to have any work done, and now I have a $300 bill for something the second septic company who showed up on Tuesday, told me I could have done myself. I have been waiting for the owner to call me back for over a week now. The most I've heard from this company is the son calling me to lecture me on how he was there on labor day and no one showed up at the house after an hour an half of him being there and working. No one called me to tell me he'd be there. Stay away from this company and avoid the headache.

Called Don at DT Plumbing -- and boy was I glad I did. I had…read morea leaky shower head amongst other plumbing issues and he was able to come over and fix it that day (extremely responsive). He was prompt, courteous, clean, upfront/transparent with pricing and I cannot be happier with the work that was done. I will be using DT plumbing for all of my future home needs.

Don was very professional, arriving on time and getting straight to the leaky pipe. He kept me…read moreinformed of the problem, provided an estimate before beginning work and left no mess behind. I'm keeping his number for all future plumbing needs!

I'm not a customer but my mother called this company when she had a leaky water tank. We know for…read moresure that this was the issue because her son in law is a retired union plumber. Anyway, after being at her home for 2 hours the employees told my mother that it was her hot water heater and charged her almost $500 for doing nothing. Upon hearing this I looked into this company... funny how there are zero reviews. It's a shame that Bob Shepard Plumbing was bought out and is no longer a good business. Shame on you for taking money for doing nothing. Update... After my mother sent the pictures of the damage to the holding tank and complained about the lack of service (I mean, what kind of plumber leaves something blatantly leaking? Wait, they didn't even notice it lol), they did rip up my mother's check. Not sure if this is a crappy employee situation or just an overall bad business. Either way, do your research.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Kevin and his crew did an amazing job! Excellent communication throughout, did a phenomenal job and…read morenotified of everything and upcoming finishing to replace pavement at a later date.

We needed fast service to replace a faulty basement bar sink discovered Friday evening. Ethan…read moretroubleshooted the plumbing situation first thing in the morning and quickly identified the issues associated with the pump. Replaced the pump immediately and secured all fittings. Provided quality service with real good explanations.

I like Pride. I've…read moreworked with a few plumbers in the Rochester area, and they might be my go-to from here on out. I appreciated how everyone I dealt with was calm, courteous, and knew their business. I spoke to Ross on the phone at first, and he was great to coordinate with, especially since we had a couple of scheduling issues. Steve was the plumber who came out to take a look at our shower issue, and he was on time, and very professional. He let me know what we were looking at price-wise, and although it was a little steeper than I expected, the work they did was good. You should know that their service call price is $49. That's on the lower end in my experience, but they don't waive it if the work is more, it's added to your bill. That said, I talked to another plumber in the area whose service call price was $250 (bananas), so it's all relative.

Great service, on time as scheduled and excellent work performed per the quote! No issues…read morewhatsoever.

From the owner: I have been a maintenance technician for 4 years now And I love my job. I love helping people out…read more I love to fix things and work hard. And I'm just trying to provide for my family by working hard. Give me a call and I promise you will like the price and the quality work I can provide for you!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

They convinced us to get a new furnace. The new one is garbage. It constantly freezes up when on…read moreA/C mode and stops working in the summer. All they said we could do is turn it off for awhile. Our old one was working fine and never did this.