I was a new grad and bought my first car (Toyota Corolla) from here.. The guys actually listened to…read moremy wants vs. needs and helped me find the most reliable option since I had a 2-hour daily commute to work. It has ran great for 3+ years and all i did was regular maintanence updates on it.. If you're having problems with a car (from here or anywhere...), there's a good chance it's more about how it's being taken care of than the car itself.. I made sure to do my research, speak with third-party mechanics about it before buying, and stayed true to upkeep with monthly checks. It goes a long way so you don't miss anything 6 months down the line that it was warning you about before. I recently sold it to upgrade to a larger car, but I'll always appreciate the guidance I got when making such an important first purchase. If you're looking for a dealership, that won't purposely sell you a horrible car, this is the place i felt most comfortable with after speaking with 10+ dealers.

RUN DO NOT BUY!!!! This place is a complete joke. Sold me a used car and less then 5 hours engines…read moreblows and cannot get anyone to answer the phone, DJ the salesmen who answered the phone prior the sell via text and phone call has completed ghosted me.

Scott in the service department was very kind and helpful! Great at communicating with me about my…read morerepairs and keeping me up to date. Highly recommend!

To keep it short: don't waste your time with Tom Roush Mazda. They're in the business of scamming…read moreand taking advantage of unassuming customers. Picked up my car from their service department just for it to drive worse than before. The service advisor casually handed over $3k bill like that's something everyone can afford. Then tells me to go to Discount Tire to address the road noise. Laughable.

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle

NO STARS!!! Tom Roush Budget Car Center is a SCAM. THE…read more"WARRANTY" IS A JOKE. We put $3000 down on the vehicle. Not even two weeks later the check engine light came on. We took it straight to get looked at at two different auto shops. Both said it needs a new or rebuilt engine. The warranty company is saying that they will only cover $2500 and the remaining $4600 is our responsibility. They are stating we drove the car when it was overheating so it's partly our fault. IT IS NOT OUR FAULT... WE NEVER DROVE THE CAR OVERHEATED BECAUSE IT NEVER OVERHEATED FOR US. The car was driven less than 800 miles and broke down. We went to a buy here pay here place because we are rebuilding our credit. We saved $3000 and it took us forever to save and put that down on the vehicle. And having a $250 car payment is great. However this experience has been a nightmare. I've been in contact and emailed the GM Tom Roush and he is not taking any responsibility for selling us a broken car. If this doesn't get resolved then we lose out on $3000 towards the down payment that we gave. We lose the car because we cannot pay $4600 to get it fixed. And our credit goes down because we're not gonna make car payments on a car that broke right after we bought it. I believe that Tom Roush should pay for the remaining portion to have it fixed that the warranty company won't pay for. It is the right thing to do. I really don't wanna have to hire a lawyer but I will. I would rather make payments to a lawyer then give one more cent to a car that's only been driven a dozen times only to break down. HORRIBLE WAY TO DO BUSINESS.

I bought a 2010 Nissan Sentra from the Budget Center three years ago. Not a day goes by that I…read moredon't think about all of the guys that I worked with to buy the car. I had just started divorce proceedings. My then husband had cleared the bank account and surrendered my Infiniti while I was at work. I came out of my office to find my car gone and my debit card negative. I called Tom Roush, who was a mile from the apartment that I had just spent my last dime moving into that day. I told them that I needed a car and I had no money. They told me to get there as soon as I could. I used the last bit of cash that I had to pay for a cab ride home from work. I called off of work the next day and set about walking in the snowstorm outside to Tom Rousch in the morning. After that my life changed. I explained everything to the guys. They worked with me to gather all of my documentation and found a bank that would finance me with my recent surrender. They also paid my down payment for me and gave me three months to pay them back. The identified a car for me from another lot and put me in a rental car of theirs for free until it was ready. I drove off not knowing what I had done to deserve such grace from these men. A week later my car arrived and was ready for delivery. I came in and returned the rental (which I was rear ended in the day before and they handled completely with zero stress to me). They told me that my then husband had called them after seeing me in the rental car and threatened them if they sold me a car. Still, they helped me. Still, they got the bank to back me. Still, they didn't charge me for the rental. Still, they paid my down payment. Still, they sat with me and calmly listened without judgment. Still, they scolded me like a little girl for walking in the cold instead of calling them to pick me up. I saw these men on one of the worst days of my life. And they literally saved me. I still have the car. I could have sold it. Could've traded it. Could have gotten myself back into a high end Carmel car. But there is something about what that Nissan stands for that makes me keep it. Mercy. Independence. Freedom. Kindness. I don't know what it is. But it reminds me of a bunch of dad's at a dealership and I just can't part with it. My 17 year old daughter will start driving it in a few weeks and will take it with her to college in the fall. I hope it saves her once or twice like it did me.

Initial Purchase Experience Our journey with Unlimited began…read morewhen we purchased a vehicle from them. Unfortunately, the car was unreliable, and we struggled to keep it running. This led us to trade it in for another vehicle, which resulted in us being significantly upside down on our loan and taking on a higher car payment than we had planned. Trade-In and Additional Costs When we reluctantly decided to trade the car back to Unlimited, we were required to pay an additional $5,700 just to get out from under the previous vehicle. We then acquired another vehicle from them, but within the first four weeks of ownership, it spent three weeks in their service department due to faulty seat belts that needed replacement. Service and Warranty Issues After finally getting the vehicle back, we brought it to our trusted mechanic for an oil change and to address an outstanding recall. We were surprised with a $1,635 bill because Unlimited had not informed us of a hold on the "amazing" warranty they had sold us. Their inspection had failed to identify not only the faulty seat belts but also a loose ball joint and leaks in the oil pan and timing belt cover. Customer Service Concerns Reaching anyone in Unlimited's service department proved difficult. It was only possible to get through after calling the sales department first, and even then, a return call would sometimes not come until the next day. This experience left us feeling frustrated and distrustful of their practices. Limited Choices and Final Thoughts Despite our hesitation to return to Unlimited, they were the only dealership with the specific vehicle we sought--one that was in excellent body condition, clean, drove well, and had low mileage. However, purchasing a used vehicle always carries the risk that mechanical issues were not properly addressed, and we had hoped we could trust the dealer to conduct thorough inspections. Our experience with Unlimited demonstrated that their inspections did not adequately cover essential safety features.

BEWARE! This company is not very transparent up-front about disclosing the actual COMPLETE price…read moreyou are going to be paying, hiding a whopping $1,295 PURE PROFIT pack (junk fee) ON TOP of your purchase price. This is the highest "pack" junk fee I have EVER encountered. This added cost is hidden in the "fine print". OUTRAGEOUS! This fee is non-negotiable. Company owners are middle-easterners. Also, they sold me my vehicle with ONLY ONE electronic key FOB WITHOUT a working fob "key" built into the FOB. I had to pay a locksmith to make me a key for $250. Unlimited Motors refused to pay for this cost. My vehicle was a repro car with no original keys or FOBs that came with the car. Just be aware that the pricing you are quoted may "look" good over the phone or internet, but there is hidden FEES still to be added besides taxes, doc fees and registration fees.

Their name is accurate! Respectfully explained priorities for safety and maintenance repairs , as…read morewell as what did not need to be done. Prices much better than dealership. I will keep going back! They were also consistent with great service with my son's car. Sending my other son to them for a service estimate, also. Very pleased!

Well first they could improve their pricing and service. Came in and was automatically turned down…read moredue to lack of availability to perform work in an efficient manner. I thought about the wait but decided to ask about the price for a transmission swap. 8,000 dollars and refused to allow me to purchase a refurbished one from outsourcing. I called him out on it. 8,000 I could buy a used car for that price. It was clear as day he either didn't want to do it or was trying to straight bend me over. I don't recommend f this is his business practices. People deserve better treatment.

Excellent service and honest people for a change! Plugged a tire for me without lying about noy…read morebeing able to plug it and trying to sell me new tires when the ones on car are a year old! They got all my business now.

I have had many services here including tires, electrical work, brakes batteries, and other things…read moreI can't remember. They always gave me a fair price and didn't over quote me for things I didn't need. They will also fill up your tires for free, which I feel like I need more often with the round-abouts.

*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.