As a Hudson resident, I've dined at Tomato Grill on numerous occasions and until recently, had been pleased with the quality of food and service. However, my most recent (and last) visit was a disaster. I made 7:00 pm reservations for our party of five (30-something women who were hoping to have a pleasant evening of dining, drinking and catching up), most of whom were out of town guests, and I am beyond disappointed with the entire experience. Keep in mind that this review comes from someone who worked as a waitress for several years in college, so I understand how difficult the profession can be and I'm extremely understanding of situations that are out of a server's control (a slow/busy kitchen or bar, etc). However, I have zero tolerance for poor, disrespectful service, which is exactly what we were given at Tomato Grill. First of all, our server never introduced herself (it turns out that her name is Nancy, which we learned upon her wordless delivery of our checks at the end of the meal), never smiled, never responded to us when we placed our drinks, appetizers or entree orders with so much as a grunt, much less a thank you. In addition to the rude service, all of our orders took entirely too long to be delivered--glasses of wine arrived 15 minutes after we placed the order, appetizers took 20+ minutes, and we had to request water refills from the hostess. When the appetizers arrived, we were still stuck with our menus (as Nancy never came back to take our dinner orders, much less check on our satisfaction with our drinks or inquire about another round), so we were stuck holding the menus on our laps while trying to eat our appetizers. When Nancy finally did take our entree orders, she acted as though she was doing us a favor--no response, no thank you--she simply wordlessly took the orders and then walked away, and left the empty appetizer plates on the table. After our entrees were delivered (and we had to request that the appetizer plates be cleared), Nancy never came back to inquire about our satisfaction with our meals or to see if there was anything else that we'd like--perhaps another round of drinks that would increase the balance of our checks, and in theory, Nancy's potential tip (freshly grated cheese or cracked black pepper was never an option at our table either). Nancy finally showed back up after about 20 minutes after we'd finished our meals to inquire about dessert. We politely declined, as we were beyond frustrated with the horrible service we'd received for the past two hours. At this point, we requested to speak with a manager and were greeted by... another server? She informed us that she was "the closest thing" to a manager at that time. Really?! There's NO MANAGER available to speak with customers on a Saturday night?!! So, we relayed our disappointment with our dining experience to this "closest thing" to a manager/server and she offered up a vague "sorry to hear about that," a blank stare, and a free dessert. Are you kidding me?!!! I'd expect a MUCH higher level of concern or eagerness to remedy the situation of a table who's bill was over $200. When we requested to be compensated with more than a free dessert, we received a 10% discount. What a joke. I'll certainly never return to Tomato Grill and will make sure to inform everyone I know that there are plenty of other restaurant options in the Hudson area (many within walking distance of Tomato Grill, as a matter of fact) that value their customers and their business. read more

First Italian restaurant I've ever been to if you order veal Marsala, they charge you another $6 if you want pasta with it. Also, possibly the worst pizza I ever had. They used to have great pizza when they were the Red Tomato. read more

I went here with my husband on my birthday. I was super excited because I spent a really long time looking for a fun place to eat before we went to a movie. Te crowd was older, but it was pleasant inside. We waited at least 20 minutes before a waitress even came to our table once we say down. We ordered an app and a couple salads and some drinks. She took at least another 30 minutes to get those and then we put in our order. After another 40 minutes or so we had actually flag her down and ask her how much longer bc we had a movie to catch. She said 15 min and we couldn't wait. So if you have a good 3 hours to eat, go here and tell me how the food is because I only got as far as a salad an calamari and neither blew me away that's for sure. I will never be back here. read more

we ate here yesterday,yesterdays twas wonderful, food was great, waiter was great Came back today, different story, waitress could have cared less, soup was WAY too salty, going to send it back but never saw the waitress again Will try somewhere else next time read more

This place was very overpriced for what you get. Even the pasta is extra when you order chicken parmesan! Serving sizes were pretty small & the hostess wasn't very friendly. Overall, not very impressed! read more

Not so great service from the waitress. Had to find her to get the bill The food was way overpriced in comparison for what you get. Nothing special. The presentation was not good. Too mundane for the prices. read more

Wish I had checked the reviews before we came because many wrote how I felt. Apparently this restaurant doesn't care to improve. Reviews written as far back as two years ago could have been written about our meal. The restaurant appears clean and though small, it's nice. The food is underwhelming. Small portions of so so food at nice prices. Nothing more to say about it for little effort is put into presenting a tasteful meal with any ounce of imagination. When we returned to our car everyone in our party said the same thing, "I don't need to return there." read more

I have eaten at this restaurant for many many years, as it is a convenient halfway point for me to meet friends for both lunch and dinner. But last nite was the last time for me. We had an issue with our bill and asked to speak to the manager. As we were gently arguing our case, she said she was done talking and walked away. She then went just behind the wall and started ranting to the other employees loudly, so that we could hear it all. Then denied doing it, told us to leave and that we weren't welcome back. So so so unprofessional and rude. Won't be treated like that again. They just lost 8 repeat customers. read more

Went to the Tomato Grill for a business lunch. Big fan, affordable pricing with a great lunch menu. I had the Chicken D'Agnese (Chicken breast in a buttery cream sauce) and broccoli which was delicious. Can't wait for my next meeting in Hudson to try something new. If you like Italian but don't just need an Olive Garden fix, i highly recommend Tomato Grill if you out in the Hudson/Twinsburg Area. read more

Excellent food, nice variety - but most importantly for me, they are very accommodating for food allergies. Friendly service. So nice to find a non-chain gem while traveling. read more

My boss took me to Tomato Grill for a business lunch. This was my first time at this restaurant and everything was great. Food and service was excellent so I don't really understand the negative reviews from some people. read more

Met friends for lunch. First time we'd been together in 40 years. We were made comfortable, not rushed and enjoyed great food and great memories! read more

My family hosted a small anniversary celebration for Sunday afternoon. Within 5 minutes of being seated our server managed to topple over my entire mug of coffee which quickly dumped full onto my lap, purse and jacket . I was soaked in hot (not scalding) coffee. It was an accident of course and these things happen. She did apologize brought me a wet kitchen towel and then quickly moved on. No replacement paper table cloth was provided. She did toss over a few extra dinner napkins. Basically my family was cleaning up and trying to reset and clean the table. She did toss over a few extra dinner napkins. Which I would have expected our server to do. Anyways, I quietly sat through the whole dinner in soaked clothing because there was simply nothing else I could do. I'm guessing that the Manager on duty or Owner was never informed of the mishap because there was no formal acknowledgement or apology presented to our dinner group and not even a 'comp' off our bill of $150.00. I don't care about getting freebies but I do believe the Manager or someone should have acknowledged the incident, apologized and then said something nice like 'we hope to see you back' or something....... Never had this experience before! read more

Food was just okay but not wow. Wine was good. Service was abysmal. Not real authentic Italian.

I ordered the D'Agneses and it was the perfect pasta meal for lunch! Two small pieces of juicy chicken, breaded to a crisp, were accompanied by a side of perfectly al dente pasta. Even more satisfying was the service. Three of us were in and out within 35 minutes during the lunch hour. The waitress was extremely friendly and attentive. Definitely a must visit again! read more

Ambience, service 5 stars. Food 3.5 stars. So overall 4 stars. Ordered crab cakes for appetizers and I had the Chicken Saltimboca and wifey had Eggplant Parmigiana. Both were between okay and good and not great. Our server was nice and the location and ambience was nice too, food was good but I have had better italian food before hence only 4 stars. I would definitely try them again. read more

There are so many great little restaurants in Hudson, I guess I expected way more out of this one. I had a cup of wedding soup (note...their "cup" is a large bowl, which is not a bad thing...just way more than I had anticipated before a meal). The soup was delicious and had a lot of fresh carrots and really fresh spinach. My problem was my main course. I ordered the crab stuffed salmon. I'm very particular when it comes to salmon, so although it's one of my favorites, I only get it when I'm at a place where I'm pretty certain it's going to be a good piece. I could immediately tell that it was frozen long term before cooking (this ruins the fatty texture of salmon and leaves it crumbly and dry) and it had bits of bone in it. The crab stuffing was imitation crab, not the real thing. The price certainly did not match the quality and I likely won't be back. read more

Excellent food and we get take out regularly. Service in restaurant is ok but not up to the food and beer and wine selection is just ok. Overall though, very under appreciated Hudson restaurant. The herb crusted chicken and veal a la tini are excellent!!! read more

Skip this place when in Hudson. The good is just not good. Pasta was over cooked as well at the meat. Tried it for brunch and it was a very small menu of sub-par items. It's hard to mess up Italian food, but that's just what they did. read more

Tomatoe Grill is very delicious! Everything on your dish is absolutely fresh, served by very respectable and very friendly staff. The manager also serves, and has a wonderful time with all the customers that come to enjoy the food. I'm more than thankful to come to a restaurant, who puts customer satisfaction and social responsibility top of there priority list! read more

I don't understand all of the negative reviews. I found the food to be good and the service to be even better. It wasn't that busy early evening so that may make a difference but my experience was very enjoyable. read more

They fix a great Bloody Mary. Brunch is serve on Sunday's. good time to relax and let the world go by. Eat here with family or just friends. Free parking. I would recommend the pancakes. They are light, fluffy, and so good. Take the time and check it out. read more

I have dined here for lunch and dinner for years! The service, even when busy, is top notch. The pasta is consistently prepared al dente as requested. The wine list is varied and affordable. Get the homemade pizza - you won't be disappointed! When my fiance brought me here for dinner they treated us like royalty. read more

No matter what is on the menu absolutely amazing the brunch on Sundays is amazing and they make amazing bloody Mary's highly recommend it

Okay! I made it back for dinner last night. Ordered the breaded artichoke appetizer to share. It was delicious, with just the right amount of breading and a sublime lemon sauce it was plated on top of. For my dinner I ordered the Veal Picatta and it was excellent, with artichokes and a similar lemon sauce to the appetizer. Veal is hard to cook and this was done to perfection! My friend had the Veal Saltimbocca and pronounced it to be excellent as well. Our server, Elizabeth, was exceptional in that she never rushed, and left us to our conversation for what turned out to be a fairly long and enjoyable meal. The wine list is not big, but well crafted, and we had a bottle of the Folie a Deux Zinfandel, which was reasonably priced and very good. All in all, after a great lunch and now a dinner, this is a "will definitely be back" destination. read more

Really great local place. Great food and service. Went here with some coworkers for lunch and had a great time.

I love this place. You can always get a table, the kids can color on the table, the food is good and the service has always been good as well. read more

Not as authentic as the real thing but it's a GREAT take on American Italian cooking. Atmosphere nothing special pretty generic along with service. But would go back if a friend desired so. read more

We were hopeful about this little restaurant but were pretty disappointed all around. The hostess never seems to be at the front. The bread was subpar and cold but the spread was good...it was the only good food outside of the wine. My boyfriend ordered chicken parm, which was bland. I ordered chicken Marsala which was dry, without flavor and the sauce was watery. The prices are too high for the flavor-less food we received and they charge extra if u want anything more than just a couple pieces of chicken. Very, very disappointed. read more

We placed two take out orders of lasagna. One order was a regular size portion, the other looked like a child's portion if not less and the sauce was really salty. This is the first time we have ordered take out, guess we need to stick with salads if we come back. read more

8 of us had dinner for the first time at Tomato Grill last night, from ages 15 to 78. The restaurant lived up to its solid ratings. The food was excellent, presented beautifully, the menu was sufficiently varied to keep all ages happy, and the service was very good. We were well-attended by our server who allowed us to socialize and eat at a leisurely pace. My veal shank was melt-in-your-mouth delicious and everybody was happy. The calamari was a tad overcooked but not by much; presentation of the appetizers was beautiful. We will return. read more

Tomato Grill - Roasted Vegetable Napolean - Italian Near Me - Hudson, Ohio

Brett was our server , literally the worst service I have encountered in the First and main area. We just opened a business there. I literally had to wave him down while he loudly talked about his tips with other servers in the dining room. Little tip- if you want better tips be professional, do not have your shirt sitting into their plate of food, do not have your fingers on the rim of their water glass, and finally pay attention to your table. 3 bites or 3 minutes come back and check on them, don't ignore them and then talk about poor tippers infront of your other guests. Soup was good so that was a plus . read more

Went here for lunch with a group of 11 other girls, I appreciated that they took our reservation and were able to accommodate us. I got a buffalo chicken wrap, it was quite delicious. The side that comes with all of their wraps and sandwiches is an antipasto salad, I asked to switch it out and the server said there was no possible way for him to do that. I was dissapointed, is it really that hard to offer multiple side dishes? Other than that, it was a great experience and I will probably go back again. read more

The absolute best place ever. Angela is great and the food is incredible. The menu is extensive and the food is always consistent. Sitting in the bar is very fun. read more

We went to Tomato Grill for my friend's birthday dinner. We did walk in instead of making reservations, but per one of the women that was with us stated they didn't allow her to make a reservation. Anyway the food was decent, but the service was horrible. Towards the end of our meal the server comes over & says that she has a reservation for the table that we were sitting at for 7p so if we could finish up our meals & get our checks so she could have the table. Mind you one of the girls with us was still eating. Then she proceeds to walk over to the young lady at the bar & trash talk us, stating that only one of us bought a glass of wine & she didn't care. I don't know what that has to do with us receiving better customer service. I have never been treated that way by a host/hostess. If she did need the table she could've said it in a better way. She was very disrespectful & rude.I will never go to Tomato Grill again & I will make sure to let everyone that I know the service we received. read more

Enjoyed this newly found restaurant...Food and service was very good...I got the baked ravioli with the rope sausage.....very good...had to order the salad ala carte which I don't know why it could not be included in the meal...a little pricey, but we fully enjoyed....we would go back again.... read more

Tomato Grill - Italian Near Me - Hudson, Ohio

I had some really great food and the service was excellent. I had the crispy ravioli to start (sumptuous, rich, wonderful), veal piccata (veal slightly overdone, but still lovely and flavorful). Serving sides a la carte is a bit steep at this price, and my risotto was bland and not made with arborio rice. My dad's gnocchi were similarly bland. It's a bit too bright inside. Also, this might seem a bizarre criticism, but I wish the menu were a bit smaller. There are so many items, it's hard to choose! I think they'd do better to have a slightly smaller, more seasonal menu. Also, the portion sizes are huuuuge. This is both good and bad -- leftovers are nice to have, but they're never as good as the original. I ordered a starter and main course, and had to box part of the starter so I'd have room for the main. I had no room for dessert! I think they could halve the portion size, knock 25% off the price, and have happy customers & more profits. They'd end up with more people ordering 3 courses and feeling satisfied. Definitely a great place to eat -- the food & service were truly enjoyable -- but the experience is what falls short because of the size of the menu and portion sizes. I'd definitely go again but I think I might split dishes. read more

This a 5-star for quality, quantity, and atmosphere. Classic seafood and italian with great flare and flavor. We all just love it here! we have tried virtually every entree and have never been disappointed. The kids color on the nice white paper table covers while we sip a great martini. This is where we take out-of-town guests and we will continue with this tradition. Can not go wrong! I HIGHLY recommend sitting in the bar area versus dining area. We will only sit in the bar, which our 4 and 6 yr old kids enjoy. If you are looking for "night-life" (does not really exist in Hudson), the crowd in the bar is somewhat older, but it is lively with great conversation between patrons and bartenders. read more

One of the best restaurants around. Love the chicken saltimbacca! Only complaint is dinner pricing is 50% higher than lunch yet portion size is not that much bigger. read more

A friend and I walked into the restaurant at around 6. We were greeted by the hostess. She asked if we had reservations & we responded with a simple, "no". Then she proceeded to say "you can sit at the bar if you want, but I don't think ur of age, so you're gonna have to wait till 7:30". I asked "so can we wait for a table?" Then she replied, slamming her hands on the table, in a condescending tone "no this is all we have. If you want a table you will have to come back later!" We then left, disgusted & went to Alladin's, WHICH had far better service where the hostess greeted us with a friendly smile. I don't understand how the waitress did not understand the concept of waiting for a table & why she was so rude... Will not be recommending tomatoe grill to anyone. read more