This is the review I have been holding off for a while…read more Today marks 6 months since we used this service. This has been the most difficult and saddest decision we've had to make. When I contacted Restful Paws, I didn't know what to expect. In fact, I felt bad crying on the phone because I couldn't imagine trying to talk to someone like me at that moment. But the staff couldn't be more understanding and supportive. Unlike making end of life decisions for your fur baby, the process of scheduling this appointment was very easy. Restful Paws asked all the right questions, set the expectations, and made this process that much easier. And on the day of, Dr. Ami arrived promptly at the scheduled time. She was very caring and understanding, and she put all of us at ease. We could not have asked for a better last day for our Sodapop. I'm thankful that we reached out to restful pause, and grateful that they were able to come to our house to help us get through this phase. Weeks later, we received a card from Dr. Ami sending us her condolences. Thank you, Restful Paws, for doing the service that you do. I'm sure it's not easy, and I can only imagine how sad it is to do this on a daily basis. Thank you so much!

My family and I had to make the hardest decision as a pet owner and put our long lived Christy…read moredown. From calling to make an appointment, receiving reminder emails, and day of texts from our vet, each step was handled with so much compassion. We were able to find a weekend availability which was best scenario so everyone could attend. Dr. Vine was very punctual the day of and gave us a thorough breakdown of what to expect (pain reliever, anesthesia, and euthanasia). We didn't feel rushed at any point, and we were given ample time before proceeding to each stage. She was very respectful and the process was smooth. After the euthanasia, we were able to choose where we wanted the fur clippings. The paw print was perfectly imprinted with Christy's name, which added such a sweet personal touch. We chose to pickup Christy's ashes at Sage, and it was quick. The only thing is it felt very jarring going to an animal hospital filled with so many people and dogs. Considering this was only 2 weeks after the euthanasia, I was still grieving and it was difficult being in that environment so soon. The only feedback I'd give is it'd be more mindful if there was a separate pickup location away from everyone else for more privacy. Dr. Vine sent a sympathy card as well and it was very sweet. Thank you so much for giving Christy such a respectful experience and having her pass comfortably and peacefully. I will definitely recommend this organization to loved ones! Thank you Dr. Vine for such a smooth experience. You made this process much easier and we were able to focus on grieving afterwards. Rest in peace, sweet Christy!

I don't even know if I can fully put into words how grateful we are for Dr. Alice Bugman and the…read moreentire team at SAGE Redwood City. Our dog Bailey is a 6 year old chocolate Lab who developed a deep fluid filled mass in her neck. Our primary vet initially attempted to remove it, but once he got in there, he felt it was too close to extremely important structures such as her jugular, carotid artery, nerves, etc and chose not to continue. Hearing that was terrifying and it eventually led us to Dr. Bugman. From our very first appointment, Dr. Bugman made us feel like Bailey was genuinely in good hands. I was incredibly nervous and had a million questions. She was patient, kind, honest and empathetic through all of it. Communication was always easy, and I never felt rushed or made to feel like I was asking too much. She also understood the financial reality of specialty care and was willing to talk through different options with us without ever making me feel like we were compromising Bailey's care. On surgery day, I was an emotional wreck, but Bailey did beautifully and Dr. Bugman was able to successfully remove the mass. After weeks of fear and uncertainty, hearing that my girl was awake, out of surgery, and the icky mass was out was the biggest relief imaginable. What I will remember just as much as Dr. Bugman's surgical skill is how cared for we felt throughout this entire experience. When your dog is your family, handing them over for a major surgery is incredibly hard. I never once questioned whether Bailey was being watched over, loved on and treated like she mattered. I am eternally grateful to Dr. Bugman and everyone who cared for our girl. There really aren't enough words to say thank you for getting Bailey safely through this and back to us. If you are scared and searching through reviews trying to decide who you can trust with your baby, I hope this review gives you some of the reassurance I desperately needed when we were in that position.

I hate to write a bad review, but I also feel compelled to warn others so that they don't have the…read moresame experience that we did. I will not share the entire saga, but here is what I will say: - I do not know if SAGE's clinical choices were sound, as I am not a vet. What I do know is that they were not successful, and resulted in the death of a relatively young (6 year old) cat who did not appear to be *that sick*. - The care that was provided - which took place over the course of less than 12 hours and did not involve any surgery resulted in bills exceeding $7,000. - After the traumatic experience, SAGE was focused purely on payment, and not at all on condolences. They immediately charged the credit card on file and sent multiple emails with invoices (which were unclear and in some cases contradictory). When I arrived to pick up the cat's ashes the person at the front desk looked at the computer and said "you have an outstanding balance of $400; would you like to pay that now?" She did not say "I'm sorry for your loss" and instead just straight to asking for more money. When I pushed back she said "that's our protocol." Yes, clearly it is. - They made many administrative errors throughout the process, which I will not go into because for those they have apologized, but there were so many that I felt embarassed for them. But I've now contacted them multiple times with one simple request: please send me one invoice that is complete and accurate. My requests have gone unanswered. Perhaps because they have already received payment, they are no longer concerned with me, but it's actually pretty outlandish. They charged over $7,000 (I think - it's actually hard to tell because again, the charges and invoices are not clear or complete) and can't be bothered with giving me a clear answer. I am truly not sure how any business can get away with operating this way, but apparently SAGE can. I'm sure they do some good work. I'm sure there are many good people who work there and care a lot about animals. But based on our experience, it feels like incompetent adminstration at best and a scam at worst. I know that when your pet needs emergency care you may not have a lot of options, but if you do, I suggest that you try to go elsewhere.

We started taking out cat here last year after a few other Vets. Dr. Khan was the one who helped us…read moreand discovered our cat heart disease. She's an amazing Vet and person, she calmed us down, gave great advices and ways to go though this heartbreaking news. Our cat, Daisy, passes away last week and today we received a condolence card from their team. Thank you so much for holding our hands and calming us and being so kind and humane during this hard period. We can't recommend enough this Vet. Appreciate you all and thank you once again

Ridiculously expensive. $112 for just an office exam. They tend to run late/behind so the…read moreappointments are rushed. I've had the pleasure of having an appointment with most of their doctors. Dr. Ulla just rambled the entire time we had and barely touched base on my concerns. The only doctor who had potential was Dr. Srinivasan. The receptionists seem understaffed or undertrained. Don't recommend. Expensive and the service is terrible.

The veterinarians took super good care of my cat when he got a dental cleaning and extractions. Dr…read more Harrington and Tara were super accommodating and gave me clear instructions on aftercare. I really appreciate the veterinarians at Whipple Avenue!

I had to leave another review just to respond to the very nice owner who took her time out to…read morerespond. If your receptionists paid attention to the concerned parents of dogs they would have the full information but since you'd rather come on here and clarify that " I was told I was only scheduled for one dog" is a lie. Because I wanted the 2nd dog rechecked for his ears as it was an ongoing concern. Secondly you had enough time to write that long response in "wishing me the best" but I can't get the doctors on the line with advice to address a concern about my dog. Im glad I'm going somewhere else. Somehow you have all of the information regarding my calls but not regarding what you can do to help my dog! Get a grip

Great veterinarians, helpful and caring staff, and a good selection of products for pet birds.read more

We've been bringing our bird Mango here for 3 years and have always been very happy with the care…read moreDr. Peak and Dr. Sanders are amazing, and Tammy is wonderful and always so helpful. I highly recommend this place to anyone who loves their bird and wants the best care for them!!

Just came here to say that Kori at the front desk is just an awesome person. Kori is very…read moreintelligent and has right answers to what he is able to help with. I was told that he actually was trained for nursing. I just know I appreciate that he makes everything so easy for me and is very chill and is very pleasant to communicate with.

Very good service here. They are prompt, friendly, and explain things well. Good follow up thru…read moreemail. The staff and Dr Stanton obviously love animals.

I LOVE Michael! I really wanted the best start for our Australian Labradoodle puppy and after…read moreseeing his reviews and that he was a hybrid service veterinarian (mobile or visit him) I was sold. It was the best choice I could have ever made. Our pup was 10 weeks old at the time of the first appointment and had not been fully socialized to the outside world. Michael was very thorough in giving us information of what to expect in future health visits as well as information and suggestion on healthier options on what to feed/treat her. He also gave great insight on the different phases of her growth and how to deal with certain behaviors that might arise. It also helps that Michael has a great attitude and personality. I highly recommend 4 Paws Mobile Veterinarian! Your fur babies will appreciate it!

Dr Stern is my favorite vet after years of many Border Collies and other very expansive vets in the…read morearea and on travels. He is open and extremely accommodating and helpful . His approach to veterinary care is unique and a fantastic change from the corporate vet world out there now. My pup and I trust him implicitly and I can ask him anything and get good info. Like someone said, Dr. Sterns can never retire!

Adopted kitten from mini-cat town that had limp in front paw and we were concerned so made quick…read moreappointment and Dr. Yujia Zhao attended. She did great fast assessment it was a sprain and no broken bones, etc. We feel very assured their service, so signed up for the All Access service that doesn't charge for each visit. We had the free Essential service which entitles to only one free visit and any other follow visits for shots, etc would be charged $85 per visit and since the kitten will require more visit, we just opted for the All Acess. Parking is tight by the building, so easiest just to park on the street. We'll be back soon!

Took my newly-adopted cat here for his first checkup and everyone involved was kind and worked with…read moremy cat's nervousness about being at the vet. Will return for follow up care and update if appropriate.

As one may assume, having your first puppy is something so special and delicate which is why we…read morewere so careful on choosing where to go for his care. Churro, our 3 month old puppy, seems like he had the best experience at his first visit to Indy''s Place. Ben and Dr. Z were friendly, approachable, and so informative. Dr. Z also gave Churro a special treat. We got so lucky to find this gem so close to home! Thank you to everyone at Indy's Place - we're looking forward to continuing Churro's care here!

Can't say enough good things about this place. My dog Herschel was hit by a vehicle and they got…read morehim in right away and took great care of him. Everyone was incredibly kind and kept me updated the whole time. They explained what they were checking for, what they found, and made a really stressful situation a lot easier to deal with. Thankfully Herschel is going to be okay, and I'm very grateful for everyone who took care of him. Great people who genuinely care about the animals they're treating. I would absolutely recommend them.

Last Wednesday on 2/4/26, I came to the shelter to adopt the sweetest baby, Laverne, or Shirley but…read moreI came home with a four-year-old Ruby who had lost her sister and could not bear the sadness alone. In that moment, three souls--each of us carrying love and loss--found one another. Together, we will heal, and we will get through this. 9lives is such an amazing shelter! Highly recommended!

Rose helped us quickly pick out the cat of our dreams!! We adopted a beautiful black cat last…read moremonth. We really wanted a playful and vocal cat, and at first we thought he was only playful and not vocal.. but he is both! the have a lovely selection of all kinds of cats to fall in love with. Thank you so much rose :)