Honestly I would do zero stars if possible, I took my car to the for the AC in 2021. I was advised…read moreto put an entire new system in which I did. Not even 5000 miles on the AC unit and it goes out! I understand the two year warranty was out but not the mileage warranty. makes me ponder what type parts they use that the compressor is out again!! Asking another 1208. to fix it. Save yourself some money and don't use these people for your AC problems!!

Spouse's car was running into some car issues. Looked around and decided to give them a try. The…read moreowner was extremely friendly and was able diagnose it. I almost passed out on the the things that it needed to be replaced. It was only a matter of time before the car would have been on the side of the road.So we decided to swallow the pill and just pay for the most expensive item, which was the struts and shocks. We later realized that the other items were things I could fix myself. I saved closed to $700. Get your tires from Walmart...the tires they attempted to sell to me was no different. I'll go back if needed, but it won't be my first choice though. Nonetheless the service was good.

WHAT A RIP OFF! To make this long story as short as possible, I called Chuck's Garage and told them…read moreI needed to have AAA tow my truck there to see what the problem was. I told them that the engine starts, but was riding rough and acting as if it was going to cut off. I thought maybe I put some bad gas in it. My second thought was, maybe I needed a major tune up (since it's been a while). I agreed to pay them $102 to find out what the problem was. So, after they start looking at the truck, Andrew calls me back and says the mechanic has an "idea" of what was wrong with it; but needed to do a different diagnosis for an additional fee. They should've said this was a possibility from the beginning. He then told me that he "believed" it was a bad timing change/belt (or whatever you call it). He said the fee to do the second diagnostic was $600 (which was 6 hours labor). This second diagnostic was to check and see, but it wasn't guaranteed that this was actually the problem. When he gave me the cost of second fee, I immediately refused to pay it. Who has $600 to spend on a MAYBE diagnosis? If I agreed to do the diagnostic and that's not what the problem was, I would still owe $102 (for the first diagnostic to NOT tell me what the problem was)... WHAT?? I would also owe $600 (for the second diagnostic). If I then agreed to do the second diagnostic, it would be $700 plus $2300 to fix the timing change/belt. Well, I'm not rich! So I can't afford $700 on a hunch that may not even be the problem. When I told them what my truck was doing and why I needed to have it checked out, that should've given them a general idea of the few things that could be wrong with it. If the guy had told me from the very beginning that if would possibly need a second diagnostic, I would've refused the first diagnostic. I'm not a mechanic, nor do I know anything at all about cars. So, how was I supposed to know they wouldn't find the problem (which is why I agreed to the diagnostic test in the first place)? I just wasted money and one of my AAA tows for absolutely NOTHING. I guess they have to keep the money coming in some kind of way. Yeah, it's $102, but that's money that could've been used elsewhere. The truck is still not in running condition. So, I'm back to square one. Thanks a lot! IN RESPONSE TO CHUCK'S MESSAGE.. In the third paragraph, you say that I approved the diagnostic with my signature. Yes... I approved the FIRST diagnostic ONLY. I paid for a service I DIDN'T GET. It's not rocket science! Maybe you guys should be honest and let people know upfront that there's a POSSIBILITY you'll need to do additional/more expensive test. If you had told me this, I would've had you guys do the first test. Then, you wouldn't have my signature at all. LASTLY: Him explaining what the mechanic has to do to diagnose the problem with my truck is TOTALLY IRRELEVANT to the fact that I paid for them to diagnose it and they didn't. End of story...

Hands down, the best mechanic shop in the greater Killeen area! Professional, dependable, honest,…read moreand fairly priced. Clean and comfortable waiting area as well. Dylan at the front desk will make sure that you're taken care of!! If you have car trouble, you've gotta call Chuck's!!

I had came in to get my tires switched out, considering I KNOW NOTHING ABOUT VEHICLES, Tony helped…read moreme out and led me to understand what works best for me and my carrito. The customer service was great and transparent, answered all my questions. On top of that the service was quick ! Will come back to get more tires :)

I have a mini and no one would change out the battery for me. They were the ONLY people…read more I was NOT over charged as I know what it costs. They were friendly. They were polite. They were very professional. I was also a "walk in". I did call the light before but I was not on the schedule and they still did it. It was a bit of time but not terrible.

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Great service at a reasonable price. The only downside is they don't partner with a credit card…read morecompany to offer no interest credit for expensive repairs. That's not their fault.

It's not a hit piece only the truth in my opinion from a disabled veteran. Brake Check in Harker…read moreHeight and Central Texas...They choose who they will scam by the color of their skin. I love everyone equally. NTB's black manager did the same to me a year earlier. They broke my car when I brought it in for a wheel alignment. They pulled it into the bay and then called me to tell me it wouldn't start. I had just had my ignition system battery alternator water pump and a general inspection completed at a European car shop that I trust. They could not identify how they broke my starter but under those conditions a warranty is voided so I have it int the shop as of 17 July 2022. I looked like I had a job, being a black man the smile white manager chose to f$$& me over. I had just help a stranded white lady change a tire. She was to weak to break the lugs and had been on the side of the highway for 30 minutes with no one stopping to help her obviously she had no one else. Then this happens. I had just got my car out of the shop. There are still people that are good. I do have a job and took my car out of there to my repair shop. I told the other customers not to worry they won't break two cars back to back...It's to suspicious. They were under my car where the starter is but had to damage my under body engine cover to get to it. Why were they in my engine compartment? They then made up an exscuse when I asked them that they had to disengage the engine so it could go into neutral. An old white guy that was watching them told me that's how they make their money. So, they identified me as a n&@ with money that they were going to Jim Crow. NTB did the same thing as well breaking 8 of my control arms. I had that repaired at my auto body shop and the asked me what did you hit...once again my extended warranty did not cover it since they told them it was deliberate. Management, none of your worker would tell me what happen but their body language did so Don't take out any retribution on the young black men. They refused to talk since they feared you (violent nature towards them in-my opinion). It makes me not want to use a shops without a diverse work force at all levels. You may not be their next victim but I am 100% identified because I work and am black in my opinion by NTB and Just Brakes. I drive a well kept older BMW so they know it cost to keep it running I just like the body style. I am a disabled veteran...I would still fight for their freedom again...to ply their thieving trade. The will of the people will drive them out of business. You cannot choose who you fight for that's...that's the first step to oppression of the people under the pretense of justice.

I am thoroughly disappointed with the current experience i receive these last two days. I have been…read morebringing all of my vehicles and my kids vehicles here for a few years because of the prices and the quality work . These last two days haven't been good and I will no longer be bringing my vehicles here any longer. The staff has changed many times over the years but the quality of work hasn't until now. Too much to type but the bottom line, the lack of communication and honesty needs to improve significantly. There have been great teams and leadership here in the past and just when I get use to seeing familiar faces then there's new faces. From my experience change is only good when things remain great or better and in this case it's not.

Beware working with Ryan. He diagnosed a starter replacement on my minivan, and recommended an oil…read morechange. Said he could get the starter the next day. Paid my deposit and never heard from him again. After repeated messages to him, 3 days later he claims to have gotten the starter, but that it was used and he would need to reorder. Proceeds to reorder and then goes silent again. Only after I threatened legal action did I get a response, almost a week after I paid my deposit. After replacing the starter and doing the oil change the car stops working within a day. Towed it to a reputable mechanic who says that Ryan short changed the car 2 quarts of oil, causing irreparable crankshaft and cylinder misfires. Basically, the engine blew because there wasn't oil.

Very much a scammer don't trust this scumbag didn't mention anything about pricing until he…read more"finished" the job didnt even fix the problem and charged me 450 and I didn't have it so he threatened me with a misdemeanor unless you want to deal with the police don't go to this guy.

My car would not start. Jake sent me a reasonable quote for labor, came over promptly, and then…read morequickly and efficiently diagnosed and fixed my bad starter. He also did not upcharge for parts, which I appreciate. Most shops have started up charging for parts they are getting from Autozone and O'Reilly's and claiming that they won't warranty anything that you bring in, even if they literally are the exact same parts from the exact same place from which the shop would have gotten them. I appreciate that Jake delivered value for money, and does honest, good work in a really convenient and prompt manner.

From the owner: Jake's Auto Repair is a mobile auto repair service service Central Texas…read more I offer competitive pricing and convenience by repairing your car where you need it when you need it!