Great customer service. The team was friendly, genuine and fair. They were quick and charged a fair…read moreamount. Great experience!

Nearly $3,000 bought us failed brakes, unauthorized work, and a gag agreement. When we refused to…read morebe silenced, My Auto Works told us to call the police in order to get our truck back. I rarely leave negative reviews, but our experience with My Auto Works was too concerning not to share. This place is dishonest, untrustworthy, and will try to force your silence when their work has been challenged. They lack in communication and are extremely overpriced (as a plethora of reviews below confirm). A more detailed account of our situation is included below with an attachment of the agreement they tried to force us to sign to stay quiet: We originally paid approximately almost $3,000 for brake repairs. When the truck developed brake problems again while that repair was still under warranty, we expected the issue to be addressed. Instead, we were quoted another $2,300 for what they claimed were entirely new problems, with little explanation as to why the original repair had failed. We paid their diagnostic fee and sought a second opinion. Then a third. Both independent shops concluded the issue appeared to be the same warranty-covered repair, not the new repair My Auto Works was recommending. After asking us to bring the truck back so they could "make it right," the communication was terrible. We constantly had to call for updates, despite repeated promises that they would do better. The biggest issue was that they performed work we never authorized. We had made it clear we were waiting on pricing before deciding how to proceed, yet after days without any communication, we called and were told the work had already been done and the cost was even higher than the original quote. We never approved this work. When we declined the additional repair and asked for our truck back, they initially tried to charge us another diagnostic fee. After reviewing their own recorded phone calls, they admitted we had never been told that fee would apply and agreed to waive it. Then came the most unbelievable part. When my husband went to pick up our truck, he was handed a "Mutual Release and Non-Disparagement Agreement." They wanted us to agree not to post reviews, discuss our experience publicly, or have anyone else do so before they would release our vehicle. We refused because we believe customers have every right to truthfully share their experiences. They initially refused to give us our truck back unless we signed and told us we needed to call law enforcement to make that happen. Only after another employee admitted, "Roland f***ed up. He was supposed to have you sign the non-disparagement agreement first, but you signed your invoice first. So you're getting the truck back. Take the win and leave," were we allowed to leave with our vehicle. Mistakes happen in the automotive industry. What matters is honesty, communication, and accountability. Unfortunately, our experience was marked by poor communication, conflicting diagnoses, work performed without our authorization, and an attempt to condition the return of our truck on signing away our right to speak about what happened. Poor communication, unauthorized work, conflicting diagnoses, and an attempt to prevent us from sharing our honest experience is not how customers should be treated. Based on our experience, we will never return. Head to "My Mechanic" for honest and reasonably priced work.

Limped a car there to have them diagnose the problem. Was fortunate enough to meet the owners,…read moreFather and Son. Never been there before but was referred from our go to Transmission Shop, and could NOT be more pleased! Very courteous and helpful; Mikie went out of his way to explain the issue and offered more details about the car and repair than l expected. If you're looking for professional service, integrity, openness, great work and fair pricing, look no further! Excellent in every way and they stand behind their work. Our choice for the best! Michael Z.

In 26 years of being a Clark County resident I finally found an honest mechanic. Had a oil change,…read moremaintenance check and replacement of my headlights under warranty. Knowledgeable, great business, friendly people.

They did a great job handling the maintenance needed. They were professional and gave honest…read morefeedback.

Best auto repair in town come in for a quick service very helpful from Tony and Bobby!!read more

Dave's a stand up guy And has some great stories. And…read morestands behind his work and the warranties on his parts installed. And I'm a new happy customer. And will be coming back. For any repairs needed Next transmission filters and fluid change. And very fair pricing glad I found the shop thanks Dave .( another happy customer)

I've been bring my truck to Service Now for a few years and each time they do a great job. The…read morepeople work there listen, like a friend, and then they fix the problem right. Give'm a try...you won't be disappointed.

I wouldn't deal with any other auto shop in the state of Washington after dealing with this shop…read more Please be aware and do your own research before going to them. They will scam you out your money and not fix your car properly. I got my car back with two new P-codes and the check engine light came back on a day or two of getting it back. After paying them over $5,000 you'll think you would've got what you paid for. Once they got paid all that being nice went out the door.

They have a diagnosis fee which I have no problem with. And you shouldn't either. I would rather…read morehave them take the proper time to figure out what the actual repair will be/cost instead of taking an educated guess for free. Nobody should work for free. Ever go to a shop and get gaslit on a repair and how much it will cost? It's the worst. And it will cost you more than the diagnosis fee after it's all said and done. That doesn't happen here. They do the diagnosis, figure out the problem and give you a accurate cost and timeline. In the off chance the diagnosis doesn't uncover the full repair, they don't charge you another one. Ever get a call a month after the repair asking how your car is doing after the repair? I got one from Dave's and it was the first time I ever got a follow-up from any mechanic to see how my truck was holding up. Fantastic service. Highly recommend Dave's. I don't leave feeling swindled or confused and neither will you.

Highly recommend. I know nothing about cars , and felt that they were really honest and…read moretransparent. They did my first inspection when I bought my car in 2017, and fixed the breaks just before I sold it in 2025

Called to make an appointment for an oil change and they were booked out…read more The gentleman put me on a waitlist and said he's call me with any cancellations. Called me the next day! Gave me a ride in the rain. And finished within 2 hours. Fantastic service - really appreciate it!

I did not end up getting my car worked on here because it miraculously started working again, guess…read moreI got lucky for now. However these guys were super helpful, in person as well as on the phone. They were friendly and respectful of my situation. If I'm in the area I would use there team in a heart beat. Thanks Guys COA

Needed my passenger side CV axle replaced and mechanics installed it but did not put it in place…read morecorrectly. Then driver side CV axle had problems during their test drive and mechanic don't notate the new problem and stated there were no other issues with the car. Super disappointed with the lazy service.

My sister recommended Munson's so I brought my car there fair prices and it's a family owned…read morebusiness. They tell you what you need and nothing extra. I will definitely go there again.

Run! Run! This guy is a big rip off. I took my car to him after it was diagnosed at another shop…read morebecause he specializes in Honda. I told him I wanted the air conditioner unit replaced and a new serpentine belt. He called with a price and I authorized it and when I went to pay I discovered he added 600.00 for diagonistic. He never told me about this charge when I dropped my car off. I should have got it in writing before I let him work on it I am an elderly women and he saw me coming and took advantage. I offered to split the difference with him but he refused. Lesson learned Watch out for this guy. I asked him to check out the dash that was not working he didn't even look up the codes and told me to take it to a dealership. I wished I had done it from the start. 600.00 is a lot of money for a senior on social security.Shame on this business