I took a look at the menu while deciding which food truck I wanted to try and was excited that they had plant based options. I think it's great when small businesses offer plant based options and I will give any of it a try.
My partner and I waited at the window for a few minutes with nothing said to us, but I know they were busy in there so I honestly didn't mind too much about that. When we were finally acknowledged I just asked a simple question about the menu. They had a highlighted green option under the meat section, so I asked if it was a vegan meat option. That's all I asked in a normal tone. I had no expectations about what the answer would be and would've been totally fine with just veggies.
I was met with a surprisingly nasty response about how they have no tofu, no vegan meat, nothing like that, only a veggie option. The way she said it was with a tone and look of disgust. She unnecessarily highlighted the things they don't offer instead of answering my question about what they do offer. She could've simply told me that the vegan option is veggies. It seemed as though maybe she gets asked that a lot or maybe people have been rude about it in the past, I have no clue. All I know is that I didn't deserve the type of response I received and it made me feel really unwelcome as a customer.
Everything she said to me during the rest of my order was with a very noticeable stank attitude that's not acceptable for customer service or any type of communication with another person in general. I was calm and polite the entire exchange even when she was unnecessarily being nasty towards me because I don't like to add to negative energy. It was just completely bad vibes.
I'm a reasonable person. I was not expecting a certain answer or demanding anything, I simply wanted to know what the veggie option was. Someone having a bad day or bad attitude for whatever reason is one thing. I'm often able to look past that because we're all human and have our moments, but this woman's response was downright hostile and seemed directly related to me asking about the non-meat option. I was so taken aback and honestly didn't even want to order anything after that, but I was thrown off guard and since we were already there I decided to order anyway.
The veggie torta and veggie burrito were pretty good. They ingredients seemed fresh. My partner loved her torta. My burrito was more plain than I would've liked since I wanted no sour cream or cheese (I'm guessing they didn't have a vegan version of those things which is fine). But it was a decent plant based option and I still ate it up.
I can see why people like this business and if you don't ask anything about the menu, your experience may be a lot better than mine was. I'm sad about the service I received because the food was good, but I can't overlook the poor treatment I received from simply asking a question.
To the owner or manager, I would urge you to take a look at the customer service you and/or your employees provide. For me and I'm sure many others, the type of service I receive is just as important as the quality of the food. Bad service can be a dealbreaker no matter how good the food is. It would be a shame if you allow some employees lack of attitude control turn away more potential returning customers. This experience put such a bad taste in my mouth that I wouldn't feel comfortable returning. read more