Today was my first time at Tones Spa and I had a great experience. My massage therapist Ian was incredible. He was professional, knowledgable and most importantly left me feeling calm and relaxed. The entire staff made me feel welcome and at home. I will be returning very soon. I experienced the 60 min. Aromatherapy Meltaway Massage with the wonderful Ian. And a relaxing mani/pedi by a young lady who I had amazing conversation with but her name escapes me at this moment. read more

This past weekend my fiancee and I went for a couples massage and it was absolutely wonderful!! This was his first time going to the spa and he was extremely please with both the massage and the facial. I have been to several different spas, the massage I had there, which was done by Mary is the best I have ever had. The staff was very cordial and friendly. They made u feel co.fortable and at home. I will be going back. read more

I wish I could give this place "no star" horrible customer service, totally and horrible service, one of the worse if not the worse customer service I received. Even tried to reschedule an appointment and the lady hung up the phone before I was finished, they only confirm appointments when they feel like it. read more

I've found a gem close to home! I work in Manhattan, where there are so many beautiful spas with a lot to offer but they are incredibly expensive. Also, I just find it's so much more relaxing to get a treatment and not have a long commute home. I was in desperate need of a massage and I happened upon Tones Day Spa, I arrived with no appointment and the manager happily told me she would fit me in. I told her how I was feeling and she recommended a deep tissue massage. She was both considerate and incredibly knowledgeable. You can tell she's been doing this for a very long time. Although there aren't a lot of frills (no pool, no steam room) I loved the atmosphere of the rooms and the variety of services offered on the menu. I got a 60 min deep tissue massage, it was awesome everything that bother me had suddenly disappeared, at that moment I decided to add on a facial. My money was well spent! It was a very relaxing and affordable day at the spa. Just what I needed. I also have to mention, I loved how clean and well decorated the rooms were. I'll definitely be coming back regularly. I have one more thing I needed to say, I read Devon review well I was there that day. Devon you were completely out of order! I felt embarrassed for you and your grandmother. It's all on camera there is no denying it! That is all I am going to say. You should stop all the drama. You really went overboard when you started arguing with the owner. She was very nice and trying to calm you down but you just kept arguing. Your grandmother was so upset that she left you arguing at the front desk and even went outside to avoid more humiliation. read more

If I could give a zero I would smh, I went in for eyebrow threading and tinting. I asked the technician many questions prior to her touching my eyebrows and she reassured me she was trained and skilled in her line of work, I have never been so angry in my life my brows were totally uneven and one was thinned out to the max she tried to tint them to make them even, that so did not work. The tint was so dark and horrible I left. The owner kept saying they were fine just a bit off like how is that fine. I would not I repeat not go back nor would I recommend anyone to this place. Please beware. read more

I went there for a deep tissue massage. I heard their masseuses are amazing. Ian did not disappoint! It was the best massage I've gotten in a long time. He really got out all my knots and stress! I left there feeling so relieved of stress and completely revived! I have lower back problems (herniated disc and a pinched nerve). He was careful not to harm me, but really worked his magic on my upper back and shoulders (this is where I carry all my stress and knots)! My entire body felt great, including my feet and hands. If you're feeling stressed and need to get tension and stress knots out then I highly recommend Ian at Tone's Spa in Eastchester! read more

I am a former employee and this person Dayja is not saying the truth. I've been working for her and she is very professional all that person wrote was what she herself did, she leaves the cabbies open and all the towels are renewed. She seems like an employee that got mad because she was let go. Be more professional when you write things . She doesn't gossip about anyone from her employees. read more

I've had way better (massages & service). We waited at the front desk for a good 20 minutes before being welcomed. They finally handed us forms to complete and escorted us to a room to get undressed and lay down. The bare foot girl (who also doubled as the Receptionist) and a guy walked in and began what were supposed to be massages. THE WORST! I only gave them two stars because the place was clean and next door to Starbucks (where I immediately went after paying). For what you're charging for massages, you could stand to invest the profits in REAL/KNOWLEDGEABLE THERAPISTS! read more

I felt disrespected upon my arrival at Tones. Without saying hello, the receptionist says " your so & so right?" then proceeded to demand payment before I even STARTED THE SERVICE !!!! How Rude !!!! pay before the service ????? Really ?? . I've NEVER felt so unappreciated walking into any business before. Needless to say... I will never return to this unprofessional, poor business ethnic environment EVER nor will I recommend anyone to this place. You guys make it hard to support black businesses read more

If this review was solely for the quality of the massage it would be 5 stars. That was a great massage. Roger is a pro and worked very hard to make me feel better. He listened to what I had asked him to focus on and got all of the knots out of my back neck and head. I took a star off because the place could use some work, it's not very visually appealing but you have to understand that it's a small business not a chain. The bathroom and rooms are clean but could be cleaner. It didn't feel gross. read more

My experience was surreal. Got a great deep tissue massage, with great conversation. I felt as if time stood-still during my visit. Very good vibe from the staff. I recommend this for those looking for a getaway from the high volume spas of manhattan. read more

Booked a Spa party for my mom, sister, and myself. Very friendly and kind staff. Rooms were clean and relaxing. Loved loved the swedish massage and facial treatment. Would definitely recommend! read more

I have been a customer at tones day spa for a few months now and I honestly love it. they have great specials every month and the service is great. After coming here for a while the staff knows me and aknowledges me with a warm welcome. the Brazilian is painless and the lady that does them is wonderful. after, your treatment you can walk next door and grab a nice latte or even stop by path mark and pick up some groceries or if you decide to drop by Albert Einstein for a check-up it is conveniently across the street. read more

This is my 3rd time getting a wax, mani and pedi and I must say I will travel long and far for their services. Everyone is super nice and professional. Dipti has to be the most genuine, sweet, non aggressive waxer I know. She really makes you feel comfortable. Christina the nail tech, what a gem, my nails always last longer than the expected time. Can we discuss the ambience? Remarkable place, you may walk in feeling stressed but I guarantee you, you'll walk out ready to take on any obstacle. Thank you a million times for the awesome experience. read more

Had one lymphatic massage last week and it was amazing. I did have to wait a while because they was backed up that day but they was very friendly and apologetic . Going for my 2nd massage today :) read more

I got a massage by manny. He is the best. Very professional i was almost asleep.. i love the staff and every one is super friendly...

I've been ciming here for years. The staff has always been courteous, friendly and professional. Prices are reasonable. Soothing atmosphere. Easy parking. read more

I was worried about Tones, due to some negative reviews. However, this place was great. I took my grandmother for her birthday and I wanted to make sure she would have a relaxing day. The owner made sure my grandma was taken care of and the woman who did her massage was excellent. My grandmother said that she came out of her massage a new woman. I have Tones Day Spa to thank for that! I also asked to get a pedicure while I waited, the nail tech was great and knew what she was doing, my feet needed that after a long winter. I only wish they had more colors. Staff was pleasant. We will be back! read more

Had a great couples massage. Ian and Kimberly did a great job. Me and my husband will recommend Tone spa and have decided that we will make this our spa home. They have great service, prices and the place was clean. read more

They have an amazing woman who does threading! Very cheap ($16 for eyebrow and upper lip with tip) and clean place. I would visit again!

Best spa ever! They have great body sculpting services; Cavi-Lipo, Herbal Wraps, Parafango! Massages are awesome, aromatherapy melt-away is my favorite, great massage therapist. Facials leave you glowing!!! The staff and atmosphere is so nice, peaceful and relaxing. I highly recommend this place! Perfect spot to relax and unwind or to skip the extra hard work in the gym and lose it all in hours. I'm currently doing Cavi-Lipo and I love it!!!! I've seen a difference within my first session. I've had facials and massages done as well. Oh and I can't forget the manicures and pedicures, they offer so many beautiful colors! Tones Day Spa is such an awesome place!!!!!!! I'll be posting pictures of my Cavi results soon!!!! read more

Tones Day Spa is awesome. I get my eyebrows threaded and tinted biweekly at this spa and I am satisfied with how they look after every appointment. I also have gotten a facial and Swedish massage several times at this location. Each time, I leave refreshed and relaxed. The customer service is good and it is clean. Lastly, the prices are very fair. I recommend this spa 100%. read more

This is a response to comment saying they do not do laser lipo. Excuse me for saying "Laser", its your Cavi Lipo Ultrasound. Either way, your service and establishment sucks. read more

I have been going to Tones Spa for years and the service is always mediocre. When you request a specific masseuse this Spa can never deliver. When you arrive you have to wait 20-45 mins for the masseuse to arrive and the employees at the front desk are always unprofessional. On my birthday week I made an appointment and Tones Spa called me the night before to cancel. I was after 6pm and too late to make other arrangements for my birthday weekend. The manager I spoke was not courteous and had no empathy that my birthday plans were ruined. DO NOT use this establishment. The service is not worth it!!! read more

I'm going to start by saying my husband took me here last year for my bday and it was the greatest massage I've ever had but did not get a chance to leave a review because i was busy and it was bday and it slipped my mind.so when my husband surprised me for a early Mother's Day gift I was excited but as soon as we get there we were waiting I felt way to long because the owner was taking care of personal business and one of the therapist was on the phone .my husband left me and paid for the package and I was in the back waiting for my massage for 30 minutes and before that the therapist who did the exfoliating Hand treatment had a nonchalant attitude (same one on the phone)as if this is something she was forced to do not to mention she did my facial that was horrible ,she left treatment on my face and was on her phone when she thought I wasn't looking.also felt rushed while getting dressed after because someone needed the room. What also bothered me was she asked me to take off my jewelry for a facial when I just got a massage and the masseuse didn't even ask me to take it off smh.dont get me wrong the massage was great the lady had a positive vibe which I loved but in the same breath will not be going again..why?!? Because 1.the owner asked my husband before he left if he wants to leave a tip ... 2. When I did leave the tip the girl at the front desk act as if she was so busy should could not help me and the chick wasn't even there when I got there 3 hours before... 3. The girl calls my phone trying to Imply I didn't pay listen hunny my check is more then u will ever see, our tax brackets are different.with that being all said hopefully your experience won't be like my second time and hopefully they will get better employees and the owner will be more focused on the clients and not her laptop. read more

I suffered from tumors and had surgery a few months ago. I started Lymphatic Ultrasonic Massages and saw the results gradually take effect. The owner was so involved with making sure that I had the most appropriate treatments in order to be thoroughly healed. She matched me with a therapist that was the perfect fit for me; her hands are healing, Marlene. She knew what was tender and governed herself accordingly until I was strong enough to take it up a notch. Her quiet resolve and skill at what she does placed her at the top of her craft. Marlene is an Angel sent by God to make sure we leave better than we came in. The staff were great and treated me as if I was a close friend. Catherine the owner witnessed the extreme pain I was in and made it her business to find the appropriate remedy and did not rest until I was completely satisfied. Even the Receptionist Ana was so kind, she even provided tips on what I should expect and recommended the best faja I should wear for the best results. It was great to know that I can get such exceptional service in my own community and did not have to travel to Central Avenue to receive it. If you even need to relax and get the kinks out make sure this SPA in on speed-dial. Thanks Guys!!! read more

Do not do your lashes here!!! Customer service trash the lashes they use trash and they take about two hours to do your lashes and literally the lash material is so terrible and thick... Sigh waste of well earned money read more

Going by the reviews, I really thought I would have this great spa experience. I was in for a surprise. Honestly, maybe it was just me, but I found Tones Spa to be a bit grimy and when I walked in, the lady greeting me was eating her lunch-and her lunch was the odor that greeted & stayed with me during my time inside the spa. The waiting area was bright, but seemed slightly dusty. The overall first impression wasn't the rave reviews that the reviews led me to expect. The walls are thin and I could hear the conversation the employees were having in, what I assume was a break room as I waited to be called. The overall ambience lacked a serene/zen quality I have come to associate with a spa. It felt more like your neighborhood brow threading place that had been "converted" to be a spa. When I went back to get my waxing, I was surprised that the aesthetician didn't even leave the room for the time it would have taken me to get on the table. If i had been told this is more like the spa you could come to expect in your neighborhood nail or brow salon, I would have been better prepared..I don't know...the people are friendly and the prices are super low. Just know that there is a reason the prices are so awesome. For a truly zen/spa experience, I will regretfully have to keep my search going. read more

Tone Day Spa is going on it's 3rd yr at this location on Eastchester Rd.... The owner is very pleasant, always willing to give helpful advice on your skin needs. I love the Facial lady name Ms. Marielly Pinilla EXCELLENT!!! I look 10 yrs younger... the massage persons lady name Kim is good, but I prefer the men massage therapist Roger & Manny.... A lot of improvements in the décor, low lighting, beauty earthly pics on the walls.... the good smell of scented oils... Always a special going on....they are always adding0on... like the pedicures with massage chair.The Cavi-Lip & herbal wraps I've tried too.... I believe the Cavi-lipo & herbal wraps one needs to be patience with these, it take time to see results & I didn't stick long with either... I tend to lead more for the massages.... The Spa is very clean, good customer service & after a few visits the staff remembers your name.... they will even feed the meter if u ask while you are getting your treatments.... I love Tone Day Spa & will always continue to go there for my beauty needs. No place is perfect, you will sometimes have to wait 15-20 mins with a schedule appointment. The owner will even go out of her way to text you to ask if you enjoy your facial or massage today. I like that. read more

Only reason I can give two stars is because the services were so so. This place needs alot of improvements for it to strive in the service industry. Went for a couples massage which was ok.. After getting a basic facial i was escorted outside the room to a chair next to other people mind you Im wearing a robe which was just awful. No privacy or concern for customers at all. Not relaxing in any way, you can hear people outside talking, staff comes in and out of treatment rooms while youre inside. Place needs update and cleaning!! Sheets on the massage beds were stained and smelled weird. They offer you water out of a dirty old container. Seems understaffed as well. Receptionist has different roles. Got a hand treatment standing up! Nothing at all compared to other spas. Needs wayy more professionalism. read more

Absolutely the worst spa experience I ever had. The owner is a nightmare and the massages (I've had a few)...never last the full hour. I was given a 90 minute massage as a gift and the owner refused to honor the amount of time. The place is not clean, the walls are thin and the staff is unprofessional. My husband used to gift me a massage certificate here every so often and I actually requested he stop....because I don't wNt him giving them anymore money! read more

First visit. I had a gift card for a year from last Mother's Day! I was accommodated although I called a few days prior for an appointment. The place was booked, as you know, Mothers day is again around the corner. I absolutely loved the private rooms for the mani and pedi! The massage therapist was fantastic! I left feeling as though I could run a marathon!! I will definitely go again and recommend it! This was my experience! read more

Went for my first ever facial. It was wonderful. So relaxing. I felt like I was floating on a cloud during it. Also had the foot treatment, with massage and warm stones. I can't wait to go back! Roma, who did my facial, was incredible and she also did my eyebrow threading. The staff were welcoming and lovely and the place was very clean. Received compliments for days afterwards on how good my face and eyebrows looked. read more

Had my first couples message. Felt really good. Nice people good prices. Denise and manny were awesome thanks guys. Will definitely go back again!!! And thanks babe for the gift!!! read more

I have been going to this spa for many years. I only go for waxing services, I can say that the current waxing lady is the best waxer ever. She is quick and effective. She makes getting waxed a good experience, not painful or long. She is attentive, patient and has a sweet personality. Compared to other waxing lady she is the BEST!!! read more

If u have $ to waste go here... I regret spending my money for mediocre service. Worst spa ever, this place should be shut down, conning people out of their hard earned dollars read more

I just returned home from a Swedish Massage and Foot Reflexology session with Ian Christopher at the Tones Spa at 1728 Eastchester Road next to the Starbucks. It was fantastic. He is friendly and makes you feel utterly comfortable around him because of his personable and approachable demeanor. His hands are blessed with the professionalism and style of a seasoned and mature masseur. He helped me to relax and calmed down all the tension in my neck, shoulders and down my back and legs. It helped me so much to come home and feel so relaxed, so healed, and so happy. Please go - NO RUN! to see Ian Christopher. He knows what is so good for your mind, body, and spirit!! I will be coming back to my HOME spa very soon!! read more

Once I spoke with the owner about not getting the whole hot stone treatment, she is going to comp me another massage. Now this is what I call customer service. Like in my last review, I stated the spa was nice and clean with friendly staff. I have upgraded my rating. This is how a business should run, keep your customers happy. Now I can try out their facials other offer services. The owner is a very nice woman that wants to keep you coming back. Good business. read more

My husband gave me a gift certificate for this place in July 2016. Earlier this week I made an appointment for today. When making the appointment I was asked for the certificate number and the appointment was made. Today I show up for appointment and am told that unless I have a hard copy of the certificate I can't use it. The lady stated that she remembered making the appointment and telling me to bring a hard copy. This is not the case. She did ask for the certificate number. She went on to tell me that they do not having printing capabilities there. She asked if I could print it. I told her I could but once I left I didn't plan to return. I told her I could show it on my phone but she said she needed a hard copy. She offered to reschedule for tomorrow and I said no. I think that the most important thing in any business is customer service. I think the business should have records of what they sell and be able to retrieve it to verfiy. At no time did I feel like she was trying to help me. I told her that since the certificate is good until July I would return at another time. I wish I would have read all the comments posted here already about this place. The only reason I'm returning is to use the certificate my husband paid $200 for. read more