Lack of customer service and rude tone. Just called to get a 1/2 cord price and delivery and the man on the other end of the phone sounded absolutely annoyed that I called. He was short and obviously irritated in his answers. There are other firewood companies around so will definitely go somewhere else. read more

Service is great .. the firewood was wet tho. Not a real complaint........................

I purchased 1/3 cord of almond and oak and it is the best burning wood I have ever had. Delivery was on time and Jimmy made sure it landed where it needed to. read more

It's just firewood bro! Haha Seriously it is good and seasoned wood. They have a few different types to choose from and priced average compared to other firewood places around Sacramento read more

Great customer service, good prices and delivery with no hassle. Delivered wood where I wanted and cut to good length

I havve purchased firewood at this business in the past, so I specifically went there recently based on past experience. It was during their business hours, but the gate was closed. I could see people inside, but my asking if they were open led to no response. They are also quite expensive. read more

What luck I have with wood. Drove here from Arden area based on their published hours online (9am-3pm) at about 10:30am. Arrived to a close gate-yet people working and stacking wood. Confused, I was asked by, presumably, the owner, how he could help me. Mentioned I was interested in buying wood. He told me they were closed and the others there had appointments but seemed to still want my business so proceeded (grudgingly it seemed) to inquire as to what I wanted. I told him simply that I needed wood. I asked if he had boxes he said, sharply, all sold out yesterday. I said I came with my car and he said they sell a "trunkload" (their posted language) and said they wood is clean, etc. Skeptical I proceeded forward per his instructions to swing my CAR around and into his yard and awaited to have wood loaded. His employee started to load said wood and was promptly stopped, CUSSED OUT harshly by presumably the owner, in the presence of other customers (with or without appointments-who knows). I decided that was enough and not to give this business my money. No employee or person should ever have to be spoken to like that-ever. I cannot speak to the quality of their wood and never will be able to. read more

In 2020 I purchased a cord of firewood from a company that advertised a mixture of oak and other hardwoods. Two guys showed up with a ford pickup/camping cab and dumped a pile of odds/ends, different lengths, and unseasoned wood in my driveway and then they drove away. In 2021 I ordered a cord of Almond from Tony's Firewood. The cord was delivered extremely professionally and was one of the best cords of firewood that I have ever purchased. The almond was dry, split, and consistently cut to a perfect length. Tony's Firewood has a customer for life. I HIGHLY recommend them! read more

Great customer service and good pricing. Called 5min before closing and asked if they could wait a few minutes before my arrival.

Always friendly. Today even more so! They where closed trying to get wood racked for customers and trucks unloaded. I have been getting wood here for years I don't remember see so little wood in the yard. read more

The website for this place says they open at 9 a.m. I go to show up a little after 9 a.m. and the owner came out to tell me they don't open until 10 a.m. I have to admit i was a little upset how he went about talking to me, but it is what it is. I was thinking to myself not to return, but where the hell else was i going to be able to get wood for a fire last minute. I got back, and there's this line of cars and people. I park my car get in line, and the owner sees me in line with about 5 or 6 people ahead of me. He allowed me to be to be the first customer since he had spoke to me earlier. Never had that happen before. I'm sorry if a few other patrons were a little upset. read more

Family favorite local wood. Their Family business has always been great, and very friendly with myself and my boys. Will always come back here for more wood. read more

Tony's is having a tough time with all the lockdowns and added expenses for fuel and materials. They have hard and soft wood available for pickup and delivery. They work very hard to run this small family business. They have excellent customer service and are prompt and reliable. Please give them a try and help out this struggling business, be a good neighbor! read more

Great people. Knowledgeable....They have been around forever. Woods always properly seasoned. Thanks for explaining the difference between each tree species. read more

I called Tony's firewood just about 10 minutes ago and I was greeted by quite possibly the worst representative that could ever answer the phone who sounded like she hated her life and was disgusted by anybody that called. I was then called back and screamed at by I'm assuming the manager or owner because I was told that " you just called one of my workers and told them if they were......". I responded with yes I did because the second I was greeted I felt that I was not even close to being something that she cared about so I'm assuming she hates her job or hates her manager or hates her life but it sucked my experience with Tony's firewood was horrible read more

Great customer service, fast delivery, quality wood for my fire pit. Very responsive and informative.

Jim was great super personable and good quality wood. Happy to support a local family run business. We will be back soon!

This guy is lucky that he got one star if I suggest I would try to go somewhere else. To start out he had a line waiting to get into the place to grab wood and right off the bat I can see this guy was off his rocker. He yelled at one of his employees like he was a 10-year-old child saying I told you not to let anybody in do I have to hold your fucking hand. As he told me to back up to a pile and start loading wood I proceeded to do so. After a couple minutes of loading my own truck he came over and said not this pile you dumb ass do I have to hold your fucking hand to. Me and him got into Small altercation and some words were exchanged. But as a business owner you don't talk to customers like that. This place needs to be shut down the guys a piece of shit. read more

The firewood is awesome & the delivery is always on time. We have an odd driveway with obstacles and it's always dumped with care and precision. Nice team that gets the job done! read more

I've been buying my firewood here for years...great customer service, family owned and operated, fair prices. Upfront and transparent with recent challenges (wildfires, covid, etc..) in order to best serve their customer's needs. In the past, whenever I've used their crew to stack my wood, I've been impressed with their expertise, speed, and friendliness....excellent cleanup afterwards. The guys on the lot are always helpful whenever I stop by for kindling, a real bargain for a large bundle. read more

I ordered a cord of hardwood from Tony's Firewood (almond and oak). Two days before delivery, the owner Jimmy called me and he said that the guy who brings him all the almond had COVID along with the rest of his family and he didn't know when he could get the wood to him. Jimmy then called me and told me the situation. He offered to replace the almond with walnut and even gave me a little break in the price. I thought this was very courteous and professional, he could've just brought the wood and dumped it and I never would have known the difference between the almond and the walnut. Unlike those jokers at Hazel Ave and Fair Oaks who give you wood that's wet and substitute different, cheaper woods without telling you. Jimmy's sister, Linda, works the office and is a delight to work with. They made me feel like family. Needless to say, they have my business from now on. J Shark. Folsom. read more

This place has gone downhill thru the years. I've purchased our wood from them for many years but these last few it just seems they aren't into it anymore. This year I left 5 messages with no return call. Ended up going to a competitor who returned my call in less than 5 minutes. read more

We just got home from our first trip to Tony's and are so happy to have found this place! Everyone working was beyond helpful and made the process super easy. Yes, we had to wait a few minutes to get in but that's to be expected this time of year. Once we got in, the process was streamlined and we were in and out in a hurry. Thanks! read more

The service has been great, as well as the timeliness of delivery. The wood that I have gotten burns very quickly. Very very fast. Walnut and walnut almond and I have gone thru a cord and am working on the other 2/3rd. The wood seems to come from rotten trees and has already started to decompose. Also some of the pieces are giant, and I have a large fireplace. A neighbor offered to split some of the pieces for me , but I declined. Not a negative review, but not a 5 star either. I will use them again and hope for better wood. read more

Talk about customer attention. Not only did I get there and out in less than 20 mins, the gentleman helped me load my load into the truck with much more precision than I could muster on a FriYay! Wood was good quality, burned good and no awful smells of chemicals. I'm not a SME when it comes to wood but I can attest to the fact that it's much better than the wood in boxes or plastic. read more

I was treated in a horrible manner by a person working here who called me to give me a heads up on the delivery! I have never been treated like that by someone who was offering a service to me in all my 61 years. If you want firewood and to be treated badly then buy from this company. read more

First time in the door today and it was one of the best experiences I have had with a small business. I highly recommend Tony's firewood.

Great people and the wood always burns nice. Very friendly people and the selection is great. Have gotten firewood elsewhere and did not burn well. Highly recommended!!!! read more

Solid product and selection. Good folks they will square you away they've been doing this a long time.

My husband and I arrived at Tony's at 4:35 on a Tuesday. Before we were even out of the truck, we were approached by an employee. This is a summary of our conversation: Employee: We leave right at 5 o'clock. (Please note: no hello or welcome) Us: Yes, we saw that online that's why we arrived before 5. We would like to get a cord of wood. Employee: We can't do that. Us: Why not? Employee: Because we leave at 5 o'clock. Us: Well if you help us out, we can be out of here with the wood by 5. Employee: Oh no we don't do that. Us: ??? The poor customer "service" at Tony's completely turned us off. There is nothing more frustrating than a business not willing to simply do their job. Because of their - let's just call it what it is - laziness, they lost out on not only our purchase that day, but all our future purchases. How are people like this still in business? We will never be back. read more

All I wanted & as clear as glass described when I originally phoned in was some well cured, seasoned & or dried wood for our fireplace in order to build some roaring & warm fires with..... I was assured that was exactly what I was getting..... I was sure as well to inform Tony's that I was a seasoned fire builder & knew wood so as to hopefully stave off receiving unsatisfactory wood... It didn't work... Damn! I was assured the wood we were getting burned: CLEAN & HOT.... It doesn't; it smokes & smolders......endlessly.......... $180 for that 1/4 of a cord of wood which included a delivery charge of $40. Oak & Almond. It took 1 fire this past Monday to realize that one person's idea of seasoned/cured wood is another's for immature, young not seasoned wood. I knew as we stacked it after it's drop that it was entirely too heavy for it's size but I hadn't burnt it yet so I trusted them..... I'd say maybe 6-7 months at best of curing. I have ordered, stacked, unstacked & burnt more cords of wood in my lifetime than I have been alive... I know wood... So what's the problem? The problem is that when wood is not cured long enough aka: dried out it retains its natural moisture & leads to pieces of said wood that when lit, smoke & smolder regardless of your attempts to make them properly ignite & burn clean & hot. Moisture & fire do not mix. Also: A properly crafted "fire" is one that catches fire quickly, builds a nice bed of red/orange hot coals & allows you to load a nice log or three onto it & walk away turning it every so often at best & yields hours of warm cozy goodness.... That's not what I got with the wood purchased from Tony's but instead was stuck turning & adjusting the wood for hours on end, ending in a home that smelt of smoke & returned very little heat if any... It's a miserable & frustrating experience as its at this point you have two options: drag the half lit smoldering wood outside and hose it down OR do your damnedest to make it burn down to ashes by constantly turning and adjusting it... Proper cross ventilation, immaculate just professionally cleaned & inspected earlier in the day fireplace & chimney, flue wide open, perfect proportions of super dry kindling, newspaper and fire to light it all... YES everything was in-line to make for one amazing kick ass fire. OH! and I'm a seasoned fire~starter of more than 25 years... MY BEEF: I called yesterday & spoke with Mike telling him about the issue & that I would like the issue addressed as I would not be building anymore fires with this shipment of wood. His response was that he would come out and see for himself tomorrow. His tone was sarcastic, rude & demeaning. Poor CS. Today he arrived & proceeded to tell my man that the majority of the wood was dried & cured but there were a few pieces that were not so his solution was to pick through the wood removing the 'not' cured pieces. He was informed that was not going to be sufficient. Mike & I then spoke on the phone & this is when it goes from bad to worse. He asked me what I wanted so I told him I trusted their judgment the first time and that turned out badly so I would like a refund and you can come & pick up the wood and take it back with you. Mike then told me: NO! No, that's not going to happen. We will come out & remove that wood & replace it with drier more cured wood. Why in the hell do you ask a customer what they want only to issue them the only option a business has which is to keep swapping out the wood until the customer is happy? That is a piss poor business practice seeing's as how I was informed today of their 100% customer satisfaction which translates into: no monies refunded for unsatisfactory wet wood delivered. Your only option is to exchange the wood for more of our wood. I have an issue with this as the trust has already been broken. They claim to be experts in wood. This makes the integrity issue even more of an issue for me as being experts you know when your advertising & selling 'cured/seasoned' wood that is really young and not so seasoned. Ethics are everything or in some cases nothing at all....... I received a call from Linda the owners daughter within minutes of my last convo with ol' Mike. She called as she suggested tomorrow when they swap the wood out that we go with Eucalyptus instead as she's confident it will burn the best as its what she uses 100% of the time in her own home. Linda also said that the Almond we have is cured but is also 'young' hence the smoking it does and stated that if we got Almond tomorrow it would be coming from the same "vendor supply" that we already had...... Mike failed to mention this to me earlier. I'm stopping now as well there isn't enough time nor space to chronicle this experience lets just say that even if the swapped out wood scheduled for tomorrow ends up being the best I've ever had I will not buy from Tony's again. read more

Like someone else said, these guys seemed the most honest when I was in the market for a cord of firewood. Delivery set me back $100 for a Lincoln drop off, but the firewood was not only high quality and cut into perfect pieces for my small fireplace- but I think they gave me a little more than a cord, which is great. The only negative is that about 40% of the firewood does not look like it's been seasoned for a year- which they told me over the phone. It looks 6 month's seasoned (AT BEST). There's even some fresh looking green moss on some logs. Furthermore, when I split some of the logs with my axe, I found the inside to be quite damp- indicative of very freshly cut wood. In any case, the wood eventually burns in my fireplace, but requires a DURAFLAME to get things going. I'd buy from them again- but only in the summer. read more

Tony's firewood is a nice local dealer. We have bought cords of wood from him in the past, but today I was looking for just a bit of firewood to have a nice fire for a few days during a week of rain. I paid $30 for 7 cubic feet of wood which I felt was more than fair. The wood lasted me about 4-5 days which was perfect! It was pouring rain and they greeted me as I drove up, and explained my choices then even helped me load it into my vehicle. When I went inside to pay it was nice that they had a small woodstove going and the nice warm heat from the fire made it even cozier and made me look forward to my own cozy fire. They are a nice, friendly, locally owned operation, that I would recommend. read more

Way overpriced IMO. I have a bad back and I love how they watch you load up the wood. Not sure if my disabled plates on my vehicle wasn't a big enough clue that I would have liked some help.... At least ask each customer if they need help? They are just sitting around anytime I have gone there anyway. read more

Met Jimmy today and he took great care of me helping me pick out wood for a specific purpose. Also, they have cedar, which most places do not. The vibe was super good, and I am excited to come back for my future firewood needs! read more

Exceptional service!! Called yesterday for an estimate and help for what type of wood would be best (I'm a new fireplace owner!!). They were so helpful and answered so many questions for me and better yet were able to deliver this morning! Professional, friendly and outstanding service. And the wood is very well seasoned and a nice assortment of size. Tony's will be my go-to firewood supplier from here on out. read more

Jimmy and family are the best! Always quick to take care of me and make sure I'm a happy warm customer! Merry Christmas!

I found Tony's Firewood to be very friendly. We were warmly greeted by Mike upon entering. We took Mike's recommendations on firewood and have been very pleased with it. Having a fire going inside their office was nice while we shored up payment, plus everyone else there was quite friendly. I will be coming back in the future for all of my firewood purchase in the future. read more

Asked if any firewood was available and just got laughed at-not very professional. Will be looking for my firewood elsewhere.

I've been buying firewood from Tonys for 28 years. They are very accommodating! Many times, I got wood that was too big for my fireplace. They replaced it with smaller pieces at NO extra cost. I HIGHLY recommend them!!!! It's FMily Owened!! read more