I had a great experience on 8/28/23 with this company. With temps in the 110+ this past week I…read moreneeded immediate help with my heat pump. I called and they had a technician out to me within an hour. This same technician assisted with an issue previously at my mother's home. He was able to identify the problem and remediate the issue within 2 hours. The amount charged was very reasonable and I feel very lucky that they were able to respond and correct the problem so quickly. Highly recommend!

I originally contacted this company as the result of a positive experience from a friend. i…read moreoriginally needed a nest install, which Don happily installed for me. I recently had an AC tuneup from another, much larger company, and was quoted $3300 of work on the 5 year old unit. Don inspected my unit for me, discovered what needed to be fixed, and swapped out the part for free, as it was under warranty. The original company was going to have me replace parts that didn't need replaced on a unit under warranty. Thank you Don for your professionalism and going the extra mile! I will recommend this company from now on!

We paid them over $400 for a one-year "maintenance plan". For the entire year, no work was…read moreperformed. Most unethical company I have ever dealt with in my entire life. Owner refuses to take responsibility and evaded questions. He said he had documentation of the work, but the only "documentation" was their invoice. He said he had "screenshot" of a "phone record" of them reaching out to us to schedule a "maintenance" call, but provided no proof. Then he said it's "up" to us to "schedule" "maintenance" calls. I'm a layman, not familiar with the trade; I wouldn't have paid them for "maintenance" if I'm the one to know when to "schedule" maintenance. If you want to save some headaches and time, and not lose money, go elsewhere. Update: After leaving the review, the owner contacted me for half of the refund, claiming that he already issued me a "refund". I was actually charged $136 for their "service" call + $431.30 for their "maintenance" plan. in total $567.89. The "service" call resulted in +$1700 of repairs they said needed to get my HVAC working again, when in actuality all that was needed was changing AC filter, which they said they did but didn't do. The sham "service" call wasn't refunded, and now they're offering $285. Really?! For poor, dishonest, unprofessional work to rob you of your money. Maybe back then they were ok, but now, you'll be sorry if you hire them.

These guys have been maintaining my HVAC for 15 years, they are always courteous and always…read moreprofessional, and even though they're running around like crazy in this heat, they take the time to tell you what is going on and what you can expect. Had an issue when I got home last night, Jon was here first thing this morning and had me fixed in 20 minutes. Including the time he spent checking to make sure there were no other issues! I saw another review mentioning the maintenance plan, let me assure you it is not a rip off. I have had the maintenance plan since they've offered it, and while I haven't always had to use it, when I've needed it, it has certainly come in handy. This is a great company to do business with and I can't recommend them enough.

Needing a unit replaced, ABC Air Conditioning gained a lifetime customer…read more Have had personal and B2B experience with the Valley's larger HVAC brands. In my humble opinion, ABC is the only one to prioritize customer care and appreciation over sales goals. Save the frustration and call ABC. It will assure an open and honest review about all your options. That is priceless in this industry.

My family has used ABC Air for years now. We've had them service and repair our personal units as…read morewell as the units for our family's residential rental homes. ABC has always been respectful, kind, prompt, and attentive in the most dire situations. The repairs have always been done in a timely fashion and they make every effort to keep things remarkably affordable, especially considering AC repair is a mandatory necessity in AZ heat. We will always recommend ABC Air and their services.

I called Nick at 7 a.m. And he was at our home by 10 assessing the work that needed to be done to…read moreget our air back on as it was going to hit 106 in Peoria today. He got the parts needed and we were back up and running by 3. He is very honest, sincere and knows what he is talking about. All their work is guaranteed and they stand behind everything they do. I thought their pricing was very reasonable, especially compared to competitive company's. When I need a new unit it will be a Trane from SG Mechanical. Give them your needs and they will handle most any job. I met one of the owners and needed some other work done with some vented lovers which I have been waiting 6 months for another contractor to do and am going with SG, they are coming tomorrow to put them in, seal them and paint the caulked area. Thanks Andy and Nick!

Been using S&G for years and always happy and proud to be with them. Andy and the rest is awesome.read more

We have had to wait over a week now to get our a/c repaired. They have been out three different…read moretimes this summer. I can't give them a positive review. The repairs are costly and there are to many of them I would recommend that you get your a/c unit from someone else.

This place is terrible! Do not let them work on your shit!! They break things and totally…read moreinstalled the A/C wrong! Spent 8500 dollars and they refused to fix what they broke!! Got cussed out ! Thrives and they lie!! Do not trust this company!! The customer service is terrible!! I give them a 0 for stars!!

Jason made replacing my AC straightforward and stress-free - he quoted a fair price, had the new…read moreunit installed just over a week after my first call (unheard of in Phx during busy season), showed up on time, followed up a week later to be sure everything was running smoothly, and I'll be using him for all my future AC needs. Also loved that I could support a local small business in the process.

Jason gave us a great price on a new HVAC unit (Trane). From quote to install only took a few…read moredays, he arrived on time , replaced some bad duct work from the original build that was done 20 years ago and was actually causing bad air flow, installed the new unit, tested and cleaned up after himself. I'd recommend Hox Air to anyone who needs AC work or a new unit.

Mechanical Brothers and Vince as the lead technician did a great job installing two new Trane…read moreHVAC's with air handlers and two Honeywell thermostats. Their work was timely and professional. The price was unbeatable. I just hope that these single stage units hold up over time. My old 20+ year old Tranes are gone and we're ready for another brutal Arizona summer. Thanks!

Salty and Matt were professional, efficient, and great to work with. I highly recommend this…read morecompany--I'll definitely be a client for life!

Roy wanted to replace my 5-ton air conditioning compressor with a 3-ton compressor, but then he…read moretold me that the 3-ton compressors were out of stock. So, he could not actually repair my broken air conditioning unit. I agreed with his statement that he could not repair it because I've learned not to argue with stupid people. This guy just wants to take your money. He does not know what he is doing.

Just the facts, here's our experience with Roy himself! He was 2 hours late to our first…read moreappointment and didn't call or text to communicate. We called him to ask where he was at, and only then did he tell us he was running behind. We had him scheduled for a preventative checkup that day, which he wound up doing for free. I thought it was very nice of him to do that. I would've paid him anyway, he was informative and efficient. Just wished for better communication. Less than a month after he came, our AC stopped working. This is a 2 year old machine in a brand new home. He found that all the freon is gone. If you're unfamiliar, freon doesn't get used up- it stays in the system to cool the air. So if it is gone, it means it leaked out. Kinda strange to me, since we had no problems for 2 years and then all of a sudden it's all gone? I had a friend who's tech accidently caused a freon leak during a visit and he came back to fix it for free, which makes sense to me- you break it, you buy it. So I asked Roy honestly if it was a possibility that he did something during the checkup to cause this, whether intentional or accidental didn't matter to me. I asked him if it wasn't him, what else would cause such a new system to have no freon? He said "just a leak"... which we already established so I asked "well yes but where would the leak come from out of nowhere?" In our other appointment he was more than willing to teach and explain...well not today. He immediately got defensive, said "I can see what you're insinuating, and I created my own company so I don't have to deal with people like you" and he packed up his stuff and started walking out the door. I asked him for just a simple line of communication and some knowledge as to why it would happen. He kept interrupting me and didn't give me any answers. My inquiry was of honest concern, but he took it as an attack on his character. It's understandable, but not a reason to say those things to a customer and not even be willing to come to an understanding. I told him it wasn't my intention to insinuate he did it on purpose but I was wasting my breath. He said "I'm sure you'll write a bad review but I don't care, I have way more good ones". Whether you do good work or not, it's highly inappropriate to have an attitude like that, especially as the business owner himself! Communication, humility and accountability are just as important as good work. I was willing to move forward even after all of it, so I asked him to help us get it fixed, but he refused and left. I'm sure all of the good reviews are from people who never had concerns or issues like mine, and that's fine. At the end of the day, any company should be willing to have an open line of communication with customers when they have real concerns or questions, not just when they're blindly handing over their credit card. I gave a star because our first interaction was somewhat fine, but I would never recommend him to anyone.