Always friendly. Great outcome. Mani,pedi tidy and long lasting. Comfortable and soothing. read more

Chay, the owner, scheduled me in as a walk-in. She was very kind and her estimate that it would take one hour was spot on. She was very friendly and made me feel very comfortable. She listened to all my requests as we settled on a squ-oval nail shape. She helped me pick a flattering color for the season ( which is always a difficult decision for me!) After painting the first nail, she told me that if I don't like how the color looks I can pick a different one. She was very focused on my nails, meticulous and explained what she was looking for to keep my acrylics from having any future problems. She replaced one and sealed the tips of each one with glue so no moisture can get in. She polished my nails perfectly and they look and feel so natural. read more

Top Line Nails - Well done! - Nail Salons Near Me - Needham, Massachusetts

I have been going here for a good many years, 5? 10? and the manicurists have been professional, warm and friendly. The shop is clean, bright and airy. I'm a bit disturbed to see a previous reviewer give such a negative review. There is a tv that is on, not loud. I've had manicure experiences around the country and Canada and have found that many, many shops have tv's for their clients' viewing. It's now June10, 2019.... 3 years after my last review. Topline nails remains, clean, cheery, and professional with the tv loud enough for clients to hear but by no means overly loud. read more

SUPER RUDE!!!!! Would give 0 stars if possible. Spent like 20 seconds on my nails and did a really awful job. Person worked on someone else's nails at the same time. One of the workers yelled at a costumer, who had a young daughter, who asked her to change channel because it wasn't appropriate for young daughter. read more

DO NOT GO HERE !!! If I could give it zero stars, I would. The only reason why I went to this place was because my nail place was not open on Mondays. They SEEM nice at first but they are very rude. My mother in law is very familiar with them & she was the reason I started going. One day I went to get a fill from a set that I got at my original nail place, I got a French manicure & 4 nails filled. A fill there is 20, I ended up paying 33. When I left, I noticed that my nails were not filed fully and you could see the uneven acrylic under the nail. The next day I explained to the woman that I was unhappy with them & I asked for a simple color change. she argued back and forth with me & told me that they looked fine & that she shouldn't have to re do them. I explained to her (as a student in customer service) that as a customer I am unhappy & that she should have no problem re doing them, as it is only the right thing to do since " the customer is always right ". I even left option up to her what day & time was best for her to redo them. We settled on a later time that day and she demanded me not to be late. Finally I get there & she tells me she only had 10 mins for me AND I had to pay for the color change. Throughout this she was legitimately yelling at me and demanding me to pay in front of everyone in the shop telling me nothing was her fault & that her work was good & it was my fault the underneath of the clear paint was messed up when she was the one who filled it & did the work. She told me she was trying to be nice to me but shouldn't have been because I was giving her a problem. I was extremely embarrassed and I will NEVER be going back. My experience was horrible, especially for the price I paid. DO NOT GO TO TOP LINE NAILS IN NEEDHAM. Their service nor their nails is " top line ". read more

I'm sorry to say you should avoid this nail salon. First impression wasn't great--it didnt seem particularly clean and the TV was blaring. When I asked the owner how the tools were sterilized, she became very nasty and defensive and would not answer directly.Good salons are happy to tell you exactly how they sterilize, the ones that won't are the ones you need to worry about.That combined with the blaring gameshow on TV made it easy to leave. And after talking to someone who had gone there, it was clear I'd made the right decision. read more

All the manicurists are professional and polite. I have been going to CHI for years and my 92 year old mother loves her as well! (She rarely gives compliments). I would recommend TopLine Nails to anyone who wants great service and fantastic results. The shop is immaculate as well as their equipment. They take great care in Sterilizing all utensils and themselves. The employees are all hard workers willing to cater to clients personal choices and needs. As soon as you walk in you will feel welcome! read more

Chi is the owner of this Nail Salon. She does a good job on any type of nails. Unfortunately, she can not accept any form of criticism. At times, she will miss a spot or a bubble occurs in the nail polish and if you mention this she becomes nasty and defensive. She also spends a lot of time LOUDLY communicating with the other manicurists in another language which is very annoying and creates a very unsettling experience. I find her attitude to be very rude. read more