I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks,…read moreand I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future.

I am extremely disappointed with my experience with Air Works…read more We originally called because we were having an odor/fumes from our garage being pulled into our home through the downstairs HVAC system. That was the primary reason for the service call and the problem we specifically wanted corrected. Nick came to our home and spent a couple of hours going through the system with us. He quoted approximately $4,500, which was significantly higher than other estimates we had received. We agreed to move forward because he represented that they were going to do substantially more work, including addressing the air leakage from the garage, expanding/sealing the return area so it would not continue pulling garage air into the house, and making changes upstairs to improve airflow so so much air was not being directed into the primary bedroom. Based on those conversations, we were told the downstairs system would be properly sealed and the garage-air problem would be corrected. Unfortunately, when the technicians were finishing their work, it became apparent that the most important part of the job -- stopping air from being pulled in from the garage -- was not included on their work order. I raised the issue while the technicians were still here. They contacted Nick, and we were then told that sealing that area would be done when we eventually replaced the entire HVAC system. Replacing the entire system had never been part of our agreement or the reason we approved this $4,500 job. Had we been told beforehand that the work being proposed would not address the fumes/garage-air issue, we would not have authorized the work. The technicians who came to our home were professional, polite, and clearly trying to do the job they had been given. I actually feel badly for them because they seemed to have walked into a situation where they had not been given all of the information that had been discussed during the sales appointment. The frustrating part is that we spent a significant amount of time explaining exactly what the problem was and what we needed fixed. Yet after spending approximately $4,500, the original problem remains. I still cannot comfortably run my downstairs AC because the same smell is coming into the house. UPDATE: After I posted this review, Nick called us. Unfortunately, instead of trying to resolve the problem, the conversation became argumentative and his description of what had been discussed was very different from what we were told when we agreed to the work. This was especially concerning because the technicians had already contacted him while they were at our home regarding the same issue. Again, the reason we called Air Works was to stop garage air/fumes from entering our downstairs HVAC system. That problem was not fixed. We had previously used Air Force HVAC company for years and decided to try Air Works based on a recommendation. I regret that decision. I would strongly recommend that anyone considering Air Works get every single promised repair and outcome specifically written into the work order before authorizing the job, particularly if the recommendation is coming from the salesperson rather than the technicians who will actually be performing the work.

Vlad was incredibly prompt, professional, and efficient! I woke up early to discover that our…read moreMonogram refrigerator had stopped working. I searched Yelp for a recommended repair company and found FixMan. I texted the number listed, and Vlad responded within 10 minutes, letting me know he had availability to come out that morning. He arrived at 8:30 a.m., quickly diagnosed the problem, and explained that he needed to order a replacement part. He left about 30 minutes later to finish a previously scheduled job and place the order. By 10:10 a.m., he called to let me know the part had been ordered and that he would pick it up after his appointment before returning around 1:00 p.m. Vlad returned as promised, replaced the faulty motor in our Monogram refrigerator, and had everything working again that same afternoon. His communication throughout the entire process was outstanding, and I really appreciated how quickly he got us back up and running. His pricing was also very fair and reasonable, especially considering the same-day service. I highly recommend Vlad and FixMan to anyone needing appliance repairs. Thank you, Vlad, for the excellent service!

Excellent and highly professional service! I contacted…read moreFixedmen through Yelp because my Samsung dryer suddenly stopped spinning after making a very loud noise. Vlad responded quickly and was able to accommodate my schedule, coming out to my house the very same day at 4 PM. He was incredibly thorough, licensed, and quickly diagnosed the issue. He got my dryer running perfectly again. On top of that, he was kind enough to check on my Samsung washer, which was throwing an error code due to too much detergent, and fixed that issue for us as well without charging me extra. Vlad is honest, knowledgeable, and highly efficient. It is so hard to find a trustworthy technician these days, and I am so glad I found him. I highly recommend Vlad and Fixedmen to anyone needing appliance repairs in the area. Thank you, Vlad!