Easy installation and price matched the larger companies with jingles…read more Easy installation and price matched the larger companies with jingles. Easy installation and price matched the larger companies with jingles.

Top notch quality at a low cost price. The glass technician came earlier than expected, which was…read moremost definitely appreciated, and completed the repair earlier than expected as well.

Fred is awesome!! From the first message here asking about pricing, until he showed up as…read morescheduled, it was an easy procedure. He is kind and communicative, and did excellent work. I highly recommend him!

Outstanding service and price. Would definitely recommend over Safelite. Fred was on time and went…read moreover everything so the windshield would set in properly.

Coming back from vacation and the dreaded rock hitting the window occurs. Turned into a nice crack,…read moreso needed a replacement. Got a few quotes and Family Auto Glass was really well priced. All communication was quick and they were able to schedule me really fast. Came over and their service was fantastic! Taylor was super nice, enjoyed talking with him and he does great work. Using a local company is always my first choice, and really glad I did again. If I need a new window again, I know I'll call them.

I couldn't be happier with my experience with Family Auto Glass. From start to finish, they went…read moreabove and beyond. When I first called, Brooke was extremely knowledgeable and helpful. I explained that I wanted to replace the non-functioning third-party glass on my 2019 F250 Crew Cab with OEM glass and that I wanted to be sure my truck would be treated with care--not just another job on a list. She immediately gave me confidence that I'd come to the right place. When Taylor arrived on-site with the new glass, we inspected it together and confirmed it was exactly what I wanted. He got to work quickly, carefully removing the old glass without breaking it. He even found and cleaned up leftover glass pieces from a previous company's work. It was clear he takes great pride in what he does--he treated my truck like it belonged in a showroom, making sure everything was perfect before he left. What really stood out was how personable and genuine Taylor was--he even took a moment to explain the process to our curious two-year-old, who loved watching him work. It's rare to find a company that combines true craftsmanship, attention to detail, and genuine customer care, but Family Auto Glass does exactly that. Highly recommend them to anyone who wants their vehicle handled with respect and expertise.

They showed up at my residence on time and did a great job on my wife's car. They even went above…read moreand beyond and fixed an issue she was having with her rear passenger door. The man and woman were very nice and we hope the very best for them. Also the price was very reasonable. I would have no reservations hiring them in the future. Thanks Freds Auto Glass.

The service was excellent and reasonably priced. The reliable, high-quality service resulted in a…read moresuccessful windshield repair, exceeding my expectations. I will utilize their services again in the future.

Responded quickly with a reasonable quote and completed the jeep mirror replacement without issue.read more

I wanted to support a local small business so I hired this company to replace my driver side…read morewindow. Unfortunately the experience had a couple of significant issues that I can't overlook. Wrong Part Ordered: Right out of the gate, no one ever verified which window I needed replaced. The installer showed up with a windshield glass instead of a driver side window, which meant I had to wait an additional two days before work could even begin. A simple phone call or text to confirm the details beforehand would have completely avoided this. Installation Issues: Once the correct glass arrived, the installation didn't go smoothly either. The installer was unable to get the window rolling up and down correctly and ultimately left my door partially unassembled. After doing some research myself I discovered the window wasn't properly aligned with the side track. Once I aligned it myself everything worked perfectly. Bottom Line: The installer did offer a $75 discount which I appreciated, and he seemed genuinely eager to do good work. However at the end of the day I paid $250 for a job I largely had to finish myself. I'd suggest this company invest in more training before taking on jobs independently. I wish them well but cannot recommend at this time.

I am so glad I called these guys. I called one "company" that gave me a really cheap price. Against…read moremy better judgment I went with them. It was a disaster. I had Otter glass come out and fix everything now my car is back to it's or conditio. Thank you guys so much!

From the owner: Otter glass is made up of experienced and certified technicians, who are passionate about auto…read moreglass. We take pride in our work, and strive to provide the highest level of service to our customers. Call today for all your auto glass needs!

We traveled from Houston to north Dallas and a large rock shattered our windshield. We needed it…read morefixed to drive home. We went by the store front location. One of the techs was rude at first to his. Like we were bothering him. He was annoyed. We entered the lobby and waited and the manager, Brian Worley, came to assist. He was incredibly professional and helpful and polite and reassuring. I was relieved bc when we first arrived, the tech wasn't like this. The next day, a tech Brandon came to our hotel and replaced our windshield. I was impressed with how confident he was. He fixed the windshield in a timely manner and we were safe and drove back to Houston. Thank you Mr Worley and Brandon.

Needed to replace a car windshield thanks to the hail storm. It was very easy to schedule an…read moreappointment on their website. My technician, Montana arrived in a timely fashion, was professional/friendly and completed the job in about an hour. The windshield looked amazing and we got a really good value for the money. This entire process was very easy and I will absolutely use this company again for any future windshield repairs/replacements that we might have.

This shop is so great! I went in looking for window tint and decal install, and was told they…read morereally only do the window treatment... BUT the owner gladly obliged the decal installation too and I could not be happier! The installer did a great job, the whole shop was professional, timely, and a joy to be around :)

Nick was helpful and informative in the initial meeting. I was looking forward to having the job…read moredone with this company. I scheduled in advance and rearranged my schedule for the day, to accommodate several hours for this service to be performed. Days before the appointment, when I called to make an inquiry, he attempted to reschedule me for an appointment that came up after mine. I explained why it was crucial for me to keep my appointment that had been scheduled two weeks prior. He agreed to come as scheduled. On appointment day, he did not show up. Instead, minutes after the scheduled time of arrival, I received a text message with an excuse for why he could not honor his commitment to my appointment. I perceived that he chose to go ahead and prioritize the appointment that took precedence over mine. Nick's lack of integrity, poor reliability and lack of professionalism broke my trust in this company.