Auntie's around the Austin area again :) Consider calling in future orders during the weekdays just before brunch time. Ideal. Since we were in the area and craving tacos plus queso, that happened. Parking spaces before brunch time were available to drop in and finish this quick pick-up transaction. Took us 10 minutes to drive there and our goodies were ready. Easy peasy breezy. There're enough comments regarding their tacos and quesos so I'll leave this review as is. Enjoy the foodporn. read more

This isn't about the food. This is about customer service. While the majority of the staff at this Torchys is superior, there are 1 or 2 that could use some manners. I am a food gig delivery person. I am at this location fairly frequently. SOME of the servers there must not think that I am representing a customer. Guess what, you may not be getting the tip, I am, maybe, but make no mistake about it, these folks are still Torchys customers. If one more of you pushes past me instead of being patient and helpful, I may start writing my own reviews to the customer on the take out bag. read more

It's great when you can call ahead and put in your order so it's ready when you pick it up. It's not good when the first time you call you're asked to hold for a second and then get disconnected. It's even worse when you call back and told to hold again, and up on death hold for 10 minutes waiting for someone to pick up. I walked into the restaurant and showed what appeared to be a manager that I was STILL on hold waiting. A woman waiting for her phone order was also irritated because they screwed up her order. At least she was able to speak to someone. The kicker? When I showed this to the manager he could care less that this happened and blew it off with no apology or confirmation that someone screwed up twice. read more

We were so disappointed in tonight's dinner. We ordered the Mr orange and it was WAY too salty to eat. We also ordered a Democrat and that was SO greasy. We felt I'll after eating it. The queso was more spicy than usual. All together tonight's meal was a waste of money and horrible! read more

Shitty service for starters. Cashier didn't read our order back to us for some reason and when we clearly asked her that our order was to go on our ticket it had said dine-in. She had a nasty attitude towards everyone near her. We asked for 4 tacos total, 2 mr orange and 2 democrats. We received ONE taco correctly everything else that was in the bag wasn't even what we order. This location is not the best with customer service. read more

Love Torchy's. 5 stars for other locations. I've been to a dozen spots. This one is the worst. 95% of the time they're missing something from my order. On top of that, for some reason the tacos from this location always seem soggy to me. I asked one of the girls in there if they could try to work on their order accuracy and added that every time I pickup, they're missing something from my order. Her response was "yeah, it happens." Come on Torchy's, elevate this location! read more

Again today on Saturday, October 24. Cashier acts like she could give a rats you know what if I lived, died or spend my money here. No greeting. Little eye contact , are you picking up? No. Did you order online? No. Do you need to order? YES!! read more

Torchy's Tacos - Tex-Mex Near Me - Cedar Park, Texas

I have worked at a a couple of torchy's location before but never have I EVER saw a torchy's close 30 min before closing... The Cedar Park location either needs an updated in management or an update in the handbook.. read more

Management called and ended up apologizing and refunding my entire order....wasn't my intention to get the entire order comped, but I appreciate their follow up and making it right. read more

The food here is like most other Torchy's, good with a variety of interesting taco combos. The issue here is the operations are terrible. How does it take 20 mins to get your order at 1:30 in the afternoon? Why do you sometimes only have one person taking orders. Updated: Tried coming here again for lunch after school had started. Still an unmitigated operational disaster here. One person taking orders at the register, too many people standing around, and somehow it takes 25 minutes for your food to arrive. Coming here is the same as a nice sit down restaurant - except you've ordered tacos and a salad. Oh how Cedar Park is in need of a Tacodeli. My suggestion is stay away unless you have 40 minutes to order and wait for your food to show up. And then there is a strong chance it will be cold! read more

Cane in for 6 breakfast tacos and they had one cashier, not too busy. But 20 minutes and I'm still waiting on my order. I'd say there are 20 people here. Spoke to staff member and they said this is standard ticket time. Beware, order early if you're grabbing breakfast tacos to go. Is this place under new management? Doesn't have the vibe it used to. Did I mention I've seen 8 staff members. read more

Sick. Epic. Huge portions. Flavor upon flavor. This location a little dirty but it was at closing. Kids who work there are very nice and busting their butts. Love this place as a new Austenite. read more

Torchy's Tacos - Tex-Mex Near Me - Cedar Park, Texas

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Food is typically good but the wait is rarely worth it. If you want food quickly - do not come to this location. It is always at least an hour and a half or longer. Today I ordered at 11:00- pickup time was 11:45 and we are still waiting at 12. They have never been timely or apologetic for making us wait. I need to find a better taco place. read more

I want to start off by stating I love Torchy's Tacos, their tacos and food hits the spot every time..... My first visit was about 2 weeks ago, it was a Thursday at 5:30pm. The line was really long but the restaurant was not very busy. The delay was the order counter, there was 1 guy working and he was training another individual. I understood the delay and wasn't too put off by it until I saw the manager joking and kicking back in the bar area. Could he not jump on a register and help out? I watched 3 couples get frustrated and walk out. If you're running this location so poorly you're losing customers that's a problem. I finally got to order and got a seat, the drinks came out 1st but weren't ours. A 2nd round of drinks came by and one was wrong. My husband went to take it back to the bar and got some real grief from the bearded manager. Basically stating we order the drink and he would fix but should charge us for the 2nd drink. Wow, savage and rude. All this aside I tried this location again yesterday even though my husband requested we go else where. I mean every place has a bad day, this time would be different... WRONG! We encountered the same long line yet again the place was not busy. The same guy was working the counter and not training anyone. It was finally our turn to order and we had to wait 5 more minutes while this gentleman finished on the phone. The same bearded man which I assume is the manager finally came over and jumped on a register. We got our drinks and shocker they gave me the wrong drink again. The waitress who delivered it gave me a look when I told her I ordered on the rocks margarita, smh. The food came and they queso was not warm and so watery! I can put up with a lot, I'll drink the wrong drink BUT the queso, it's the main reason most people even go to Torchys!!! We won't be back to this location and I expect business will die down here due to the poorly run location. read more

What a HORRIBLE experience! We were hosting an event in the area and the group decided they wanted Tacos. Torchy's was close by so we landed on that. In order to avoid confusion with placing a large order, we decided to order online. We kindly wrote to label the tacos so we know which was which. We placed an order online for 16 people and it said it would be ready in 1 hour. We arrive there after an hour and it wasn't ready. We sat at the restaurant waiting for over 45 min before we were handed our food. I understood it was a larger order so we kindly left them a 20% tip and went on our way. After driving back to our event location, we opened the bags and saw 30% of our order missing. We called Torchy's to explain what happened to see how they would rectify the situation. They told us to drive back to the location to pick up the missing order. We suggested they deliver it, but they wouldn't do that. We decided it would be best to just get a refund on the missing tacos instead of driving 30 min back to the place to *hopefully* get our order. It has been over 2 weeks since they said they'd refund me. I have even called back to question what's taking so long and they took down my number and said a GM needed to call me. It's been 5 days and I still haven't heard from a GM. We spent nearly $200 + a tip at Torchy's Tacos and we only received 70% of our order. They are not refunding the amount spent and seem like a completely disorganized business. Would highly recommend to stay away from Torchy's tacos and take your business somewhere else! read more

Online order of ten tacos....AN HOUR. Complete trash. Could've come in and ordered that and been out in 15 mins. Oh. And of coarse after that hour, still waiting on the order. Giving 3 stars bc the food itself is worth 5 stars but this is not good service. Service = 1 Star. I swear they don't start making ur order until you come in and pick it up. Updating my review to 2 stars. We ordered online at 5:15 to pick up at 5:45. We were told it was so busy, it won't be ready until 6:31, to be exact, as told by the server when we got there at 6:20 (wtf!!!!!) It's 6:53. Still no food. Never again. Update again. 1 Star after seeing at least 5 people walk in then walk out with their BAGS of to go orders within 5-10 mins. FINAL UPDATE. Got food at 7:06. read more

The food is always good here but we won't come back to this location. Sadly there was no contact form on the mobile web site, so I'll bring it to Yelp. Tonight we went in to eat and slowly walked toward the counter as there was one guest placing an order and two employees. We were looking up at the menu when one of the staff members became extremely "smart" with us and told us there were menus behind us and something to the effect of needing to move back to not cause a block of the drink fountain. The message as written here doesn't sound so bad but the tone was absolutely unacceptable. I don't care how much we like Torchy's food, we won't come back. To add, it is not obvious that you are supposed to wait in a certain spot to order. If there is a sign we both missed it. Maybe an opportunity to be smart with your signage and not with your customers. read more

Probably gets a bad rap because it's not in Austin but this location is just as solid as any other. Nice that they have a bar too. Everybody Wang Chung tonight! Could eat here everyday. read more

Torchy's Tacos - Tex-Mex Near Me - Cedar Park, Texas

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Tacos are super good and usually really loaded. On the pricier side for a "fast food" joint and the order isn't always right. Usually a very friendly staff and good atmosphere if you're looking for something reliable and quick. read more

Torchy's is my go-to place! I absolutely love the menu and can't get enough of this place. The curbside service is great (you'll never get your food early - but it will be warm)! If you go inside, you may get a strange vibe from the team. No one in particular but I got a feeling there's some hostility or unhappiness between the team members. Great with customers though! Completely recommend their food any day of the week, I just wish they had more deals on their food because it can often times be expensive when we go. read more

I love the tacos! I love the peg leg. I do not care for this location. Parking is terrible, but I will admit it has gotten better. I just don't like this particular location. I keep trying to go but every time I do I end up frustrated when I leave. This review comes after multiple attempts trying to give it a fair shake before reviewing. Either it is too hot and the AC is not working well. Or the line is moving really really slow. Or it is other patrons who try to reserve seats while another in their party waits in line.THATS NOT HOW IT WORKS PEOPLE! (I realize that is not on the business but if the people in the area aren't fun to be around why would I suggest going there.) Bar staff has on occasions not been very friendly. Not rude, but come on you made a choice to be in the service industry a smile would be nice. The food is always delicious, but we have had order issues or what I would consider longer than acceptable wait times. Seems as if the kitchen may have been under staffed. I look forward to the Round Rock mega location!! I love Torchy's and want them to do well. I will however likely go out of my way to go to another location or wait until the new one adds some demand relief prior to returning to this location. Give it a try, I might be being a little dramatic. The tacos are worth a little grief. You know as I think about get them to go! That has always been simple and easy from this spot. read more

The Bomb! I live for their queso and chips! I'm from California but definitely make it a point to to go to Torchy's a few times when I'm in town. Last time I sat in I had The Democrat Tacos and that was yummy. The food is delish and I'm shorting them stars because of customer service. On another visit, apparently they misheard me wanting my food to go and when they brought it out, instead of just correcting the situation without issues, both the sever and the manager decided to argue that I said "for here," when I was 100% sure I said "to go" because I was heading to the airport. They took my order back and I thought they were were just gonna box everything up, but instead I waited almost 20 more minutes to get my food. Thank goodness I gave myself extra time to get to the airport. The wait wasn't the biggest issue. The attitude and the fact that they felt the need to argue with me was. This review isn't being written because of that one incident alone, there have been a few visits that have been unpleasant and some the staff just look miserable and seem to take it out on the customers. It won't stop me from coming back for the food but at least pretend like you guys are happy you have a job. read more

Torchy's has a pretty good product. The ingredients taste fresh, the portions are plentiful, and the prices reasonable. However, the time it takes to deliver food to the table post-order is unsatisfactory. I ordered a Monk taco & a Migas taco. The place is only half-filled, and there was no line before or after me. Why then does it take 12 minutes to bring out 2 breakfast tacos? Based on the temperature of the eggs, and the appearance of the cheese, my order had ckearly sat in the window for pickup for some time. I will likely give it another try in a month or so, but Torchys has been consistently mediocre in its delivery of a positive customer experience. read more

Torchy's Tacos - A Monk & a Migas taco. - Tex-Mex Near Me - Cedar Park, Texas

First timer here. Stood in line for 15 minutes trying to order. Place wasn't busy, came during dinner time. 30 bucks for four tacos, two drinks, chips and salsa. Didn't really tip since it was more of you order and go find a place to sit down. Cool joint. Probably will eat here again. read more

This location is much slower than the others (Round Rock, Burnet, Mueller) for pickup orders. They can't seem to get the wait times correct. I have never gotten my take out order faster than 15 minutes over the pickup time, even when I've prepaid. If they are busy they are not very efficient, unfortunately. Example; 715 order - not ready until 740 - they give you a buzzer. This is for non modified tacos- exactly how they are on the menu- and queso for four people. I don't think they care though- they know how good the food is so they don't really have to improve on this. read more

If you are in the mood for bomb tacos look no further, this place is Fire, I take the Wife here for Breakfast at least once a week & do lunch with the family about once a month, they have a little something for everyone and they do Queso and their guacamole right, only downside is that they can get packed at rush times, but that's just part of the game. read more

Torchy's Tacos - Tex-Mex Near Me - Cedar Park, Texas

Where to eat when on vacation but too tired to dine out? We went blind into this Torchy's Tacos location and I don't believe we could have made a better choice. I went with the brisket taco. Normally brisket is far too rich for me but this recipe taps the full flavor of brisket while reducing the fat. Not altogether but enough that the flavor of the beef was the highlight, not the fat. Good tortillas, big so the portion supports the price which is more than you might expect from a 'street' taco variant. The huge hunk of avocado on top worked nicely. My wife had the Tipsy Chick taco. She liked it but wasn't overly excited about her choice as I was mine. I added a beans and rice side. The refried beans were ridiculous. Super freaking tasty. The biggest surprise was the rice. Tex-Mex defined by my book. I detected a good amount of sweetness. So they load it with sugar but that's okay. It is a differentiation. I can't get this recipe in an eatery in my part of California. A huge win for dinner. The icing on the cake was the personnel in the eatery. The manager and his staff were helpful and polite. What more can you ask for from a restaurant? read more

Torchy's Tacos - To Go! - Tex-Mex Near Me - Cedar Park, Texas

FULL SERVICE AT THE BAR!! We didn't have to wait in line to order so that was very nice. I was very sad about one thing on my trip. We ordered chips and queso and normally that is the first thing out. We waited and waited. Our tacos came out and still nothing. I had to ask what happened. Apparently they ran out of queso and had to make more. It would have been nice to be informed of that but we weren't. We had to keep asking and getting updates. We requested to have it taken off but it wasn't, they did bring it out though so I guess that was alright. We will be back either way b/c we love Torchy's. Hopefully next time, they don't run out of queso! read more

I love their tacos! Some of the best I've ever had. Interesting variety. I do wish they had an option on the online ordering to exclude certain foods on a taco. I had the chicken fajita and a breakfast taco and both were delicious. The tacos may appear small but two were enough for my husband. They did forget to include chips with our order. Lots of sauce options. read more

Review time kids! I'll keep this one on the short side. Atmosphere is cool and upbeat with a nod to keeping things clean and orderly. Service starts with placing orders at the register, followed by being delivered to your table, usually in a very timely fashion. Food is,well, Mexican! I enjoy it very-very much! I absolutely love their breakfast tacos!!! read more

It's Torchy's so the food is very good with some interesting combinations available. Try a couple different types (at least) but be warned. A taco here is not like a regular taco, they are fairly massive, but sooo good. This place is very popular and has won awards for a reason. Simple order of the board menu at the register and wait for your order. Good damn hot sauce if you're into that :) read more

Tried this location for the first time and it was terrible. Very dirty- dirty tables, dirty dishes piled up on the bins, chips and trash all over the floors, actual VOMIT in the bathroom on the toilet and floor which I told a 2 servers about both of which looked very unconcerned with it. The chips and queso took 20 minutes to get out, and the tacos took 45/50 minutes. For a table of two! Although everyone was looking upset and annoyed at the wait time so it wasn't just us. Will not ever return to this location. read more

The Roscoe- who doesn't love chicken and waffles on a corn tortilla? This location is a must stop. The queso is out of this world! The staff are very food and accomodating if you need another basket of chips. read more

Some of the best tacos I've ever eaten especially at a "fast food" type restaurant. We all got different flavors and styles, I got the democrat and a baja shrimp. Everyone loved their picks The chips and queso were absolutely delicious. My drink was excellent it was a sangria/ margarita slushy float. Order it read more

The short - still if ordering "To Go" do not order from this restaurant. Tried to give this place a shot again this week. Friday night. 3 bean and cheese tacos, 1 wrangler, 2 chicken fajita, chips and queso, and a salsa. Placed the order on-line and was told that I need to arrive at 8:22PM (which was roughly 30 minutes from clicking the submit). Nothing unique about the order. I arrived at 8:23, paid for the order, and was given a pager. Should have been a red flag when I got a pager and not my food. 5 minutes turned into 10 turned into 15 turned into 20. Here's the real kick in the pants. A patron comes in after me, while I am 15 minutes into holding my food pager, heads to the "To Go" checkout, says the name the order is under, and is given their food. Still the most poorly managed "To Go" restaurant in this area. And really not worth the time other than the queso. Dine-in might be ok, but strongly consider that there are now a ton of other Tex-Mex options in this area. I would send my money still to Lupe Tortilla or Chuy's given this last and it will be the last experience. read more

Not the best by far.. $7.50 margarita? Maybe on the beach... but not here. Trailer park taco was by far the best. That's the only reason for 2 stars. The beef fajita taco was horrible at beat. Seriously the worst taco I've had in TX. Seems like they should be able to nail this one. My opinion. Last but not least... the green chili pork that had no green chili anywhere whatsoever. Tasted like dried out stringy pork roast at best. Everyone was friendly there as they were mostly young kids. But never saw a manager anywhere. Pretty sure I'll avoid this place in the future. Hung around to see if maybe a manager would make the rounds but nothing. read more

Waited 52 min in total to order food and receive and the food had the nerve to be cold, like it sat back there for days. I ordered a Baja shrimp and the shrimp were not freshly cooked.. totally ridic, will not return to this location. No Thank you!! read more

Service was way off. A young lady gave us our food and gave me major attitude and eye rolls for asking for salsa to go. Super rude. Picked up the food 4/7 around 4:30 and left super annoyed. Also please clean up, the place is filthy. read more

I love love love this place! Always here for breakfast tacos. The "trashy trailer park" and the "republican" taco are by far my favorites. I have never received bad service at this location. It's always clean and they have speedy service. If you get a chance ask for the secret menu. You will NOT be disappointed by it. And if you're looking for a good sauce, the poblano ranch is one of the better ones they have. read more

Torchy's Tacos - Ace of spades- secret menu - Tex-Mex Near Me - Cedar Park, Texas

Used the on-line ordering system to place an order for pickup ASAP. Placed order at 9:40 am System assigned 10:28 am time slot for pickup. Arrived at 10:25 am. There's a separate queue for online order pickups. After waiting for several people to be waited on I had to speak up to get waited on. By that time it was 10:30. Order wasn't ready. Noticed orders sitting on a table ready for pickup. One said order was placed 10 minutes prior. Another said order was placed 15 minutes prior. When I asked about my order, the cashier became very rude. She was irritated to the point that she simply asked me if I wanted a refund. Um..No. I asked her to get the manager. Unsurprisingly, he was nowhere to be found. BTW, one of the her explanations for the delay in my order was brisket takes longer to cook. I.ordered.a.breakfast.taco. Manager finally shows up and he started telling me about queueing and how orders are prioritized. Still can't explain the times on the orders sitting on the table, ready to be picked up. He walks in and 5 minutes later shows up with my order. Again I ask him why my order was late. Again, he explains the queueing. Again I ask him about the orders that were ready in 1/3 the time. He then starts walking away and says "have a good day". The whole point of ordering online is so that I don't have to sit in the restaurant very long waiting for my order. You know, COVID. The cashier and the manager were completely unsympathetic and instead were rude and short with me. BTW, there was a nice gentleman standing nearby who couldn't believe the attitude of the staff. He apologized to me, for them. When I got home, the tacos weren't very good. My reward for waiting that long? Old, crispy/chewy brisket on the the Wrangler tacos. The meat wasn't fresh at all. Not my first time eating these tacos. I wont be returning anytime soon. There are too many other places that have better customer services and better quality food. It's too bad. Torchy's used to care about their customers and serve good food. read more