We had an issue with the AC system producing a burning smell while being 10 degree cold weather outside. The technician came out and diagnosed the issue in less than 15 minutes leading to us finding out that one of the main power terminals smoldered. He fixed it in about 10 minutes and had us back to a warm house. We asked him why this happened and he was very knowledgeable on how that may have happened. read more

Total Air & Heat - This was the burnt wire. - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

Tyler came out today and made some adjustments to my AC system to address cooling in a main room in my home, and the results were wonderful. I've had reasons to question my AC company but Tyler knocked it out of the park today as the heat settled in. I've used Total Air and Heat for over 35 years and 3 different houses, and today Tyler resurrected my trust. read more

Probably not the cheapest, but you get what you pay for. HVAC equipment is nor something that you want to cut corners. Tyler did a great job taking care of all of the maintenance issues with my air conditioner. He explained all of the things he found and showed me photos for me to review. I've used Total Heat and Air for over twenty years, and they never disappoint. read more

Dear Total Air & Heat, I thank you for Hireing Mr. Buda, he is an expert in the field of Air Condition. I thank Mr. Buda for coming bye, inspecting the AC device in attic, finding the burned wire, took a picture showed me and fixed it all together. He put a new filter, dated, and brought the old filter back down. Now my AC is working properly. He also checked the thermosta, everything is working. Hurrah Mr Buda is also a man of God, as he was leaving I asked if he could pray for this house. he prayed in the name of our Lord. I highly recommend this man. He cares for his clients. technician. I feel peace. Total Air & Heat, thank you for calling me this morning and scheduling me in and rescuing me from the heat. -Rassin R. #totalairandheat read more

I had a new dual fuel heat pump installed and it was amazingly well done. It would have been nice if I had a little more help setting up the WiFi communications. read more

After diagnosing the problem, technician clearly explained what was going on with AC and solution to fix it. Arrived on time! Unit is working great. Thank you! read more

We had them out in 2021 to replace our entire upstairs with a multi-stage AC and furnace. One of our biggest complaints about the old one-stage system was that it was EXTREMELY loud when it kicked on. We almost never hear our new unit come on, even during these Texas summers. The one that was replaced in 2021 has been working like a charm. We had them out again in 2023 to replace the single unit in our detached office. And sure enough, everything is running tip-top shape, and they are always prompt and courteous during the routine check-ups. Highly recommend the good folks that run this place without hesitation. read more

Top to bottom, we had a great experience with Total Air & Heat. We needed a full system replacement so we received quotes from multiple companies. What sold us was their attention to detail, prompt communication, and reasonable cost for what we received. They replaced our entire system(indoor and outdoor), repaired ducts in crawl space, updated electrical requirements, and installed a new thermostat...all in a day. Total pros! Super impressed and very happy we chose Total Air! read more

HVAC unit not working... M. Taddese tech came over. Took time to diagnose the issue and explained it clearly to me and what will happen next to fix the issue completely. M. Taddese was courteous ano professional throughout his visit. Much appreciated. Thank you! read more

Serviceman named Tyler did a great job on furnace pm this month. Total air consistently provides great service. Thank you read more

Came home on a Saturday afternoon and upstairs A/C unit was not working-called Total Heat & Air and within two hours, the technician was out and had fixed the problem. Rafael was extremely courteous and friendly. They definitely will have my business going forward. read more

Just had a tune up and coil cleaning, Taylor took the time to explain everything, how it worked and the impact it would have on system performance. He was fast, professional and courteous. I was very surprised when I called this morning that I could get someone out today but 2 hours later Taylor was here. Great service. read more

HVAC just like plumbing needs never happen at a good time. We have called them twice now for immediate service as we have an elderly senior living with us. They have been very responsive, communictive and transparent. Pricing has been fair even for an after house call out which were repaired without hassle. read more

Total Air & Heat has been our best experience w/ an HVAC company over the last 25 yrs! We have used TAH for the last 8 yrs and greatly appreciate Chad & Skylar's punctuality, professionalism & patience explaining details. read more

Micheal Wood and his team came right on time and completed the installation before noon. Very efficient and respectful!

Skylar came out after hours and was on-time, courteous, and knowledgeable. He immediately identified the issue with our emergency service request and a solution. We have been Total Air customers for seven years and will continue to recommend. read more

All went perfect. Never disappointed in Total Air. A long time customer who's always been satisfied with customer service and technicians

We recently replaced two of the five AC units in our city brownstone. Given the tight urban setting, a crane was required to lift the outdoor units four stories above ground--a major undertaking! Fortunately, the entire process was incredibly smooth. Two project managers were on-site throughout, and the team was professional, efficient, clean, and courteous. We're absolutely thrilled with the results and would highly recommend this team. It's rare these days to say that contractors go above and beyond--but this team truly did. read more

The guys are amazing artisans . Take a hopeless old set of pipes, and make good clean cool air. They take pride in the work and it shows . !! read more

excellant serviceman and very smart. Great service. Knew what he was doing and did it right.

Had my entire HVAC replaced today. All new ductwork too. It took the just 6 hours, amazing for the amount of work. They also showed me how to use the new thermostat. Great crew and great work. I highly recommend Total air and heat. read more

Our tech, Jared R, was great! He diagnosed and resolved a complex problem and got us up and running again quickly.

Our tech was very thorough in troubleshooting my concerns, even taking a video showing me the areas he checked. He was very pleasant and professional. read more

Had service call because of a worrying sound coming from unit outside. It hadn't failed! But I made use of my Service Agreement with Total Air and tech Tyler Brown came to diagnose as I requested. Tyler was friendly and excellent at explaining the steps he would take. When he found it WAS the fan motor he personally investigated what would be covered under warranty and what came next. I really value the service and support of the whole Total Air team!! read more

We had full HVAC/ air conditioner installed today. The technicians worked so hard for at least 7 hours straight. They were professional and very courteous. They kept our floors covered and cleaned up afterwards leaving our home clean. We have been pleased with Total Air and Heat. They installed our larger downstairs unit in May and did a great job then as well. We got some very high quality units and we feel the price was good. It was a good value for our money. read more

Called and got an appointment for the very next day. Jared, the technician was very thorough, professional and friendly. I am very impressed with Total Air and Heat after two service visits. read more

great company, very competent employees and always responsive. I've had some complex problems.

Very helpful, knowledgeable and tested our system thoroughly, after giving our system a clean bill of health, tried clearing the drain lines. He went above and beyond. read more

Total Air had provided me an alternative to a HVAC system replacement which is a great value to me and to my family. Their team members had performed an excellent installation and had provided a wonderful customer experience. I will contact Total Air again for future service. read more

My service tech was Trent. my AC stopped blowing cool air. I was expecting the worst news, but Trent found a burn wire are repaired it. He also found a burnt and pitted contacted. He suggested replacing the contact now or waiting until they failed to replace them. I elected to have them replaced now. He went on to conduct a thorough inspecting of the total system. Upon completion my 20yr old Trane works like a new unit. The price for service and parts was more the fair in my opinion. I will call Total Air & Heat next time I need an HVAC service. read more

Prompt, professional service. The tech determined the problem with quick remedy - A/C backup and running!! Thank you so much

Great customer service! Everything was clearly explained to me from my options to pricing. The technicians were all professional, did a great job and cleaned up after themselves. I would recommend this company. read more

Repair both of my air conditioning units. one needed a new motor. The other had to be replaced because of new refrigerant law. They took enough time to explain what was wrong and needed to be fixed. On the new unit they gave me 3 different priced options for me to choose from. Their work appears to be excellent. They did an excellent job of cleaning up after themselves read more

Skylar came out. He was very polite, professional & personable. He took the time to address my concerns. He did not mind my watching & asking all kinds of questions. Now that I am having to help w/ care & upkeep of mother's house, I wanted to make sure everything is in good working order for her. Skylar made sure that the a/c unit was running properly. He pointed out things to check on every so often. He recommended the annual maintenance plan. (We need to discuss, but think that is a wise investment.). I'd rather be proactive than reactive! He was a big help. Thank you very much. read more

We have been a loyal customer for many years. Their charges for coming to inspect the problem at the resident is way above market value. Unsatisfied with the cost.. even with inflation. when other companies are consistently 30 to 50 dollars less this is a complete ripoff. Watch them as they sold me a cheap capacitor even though it was under the unit warranty. Will not be using them!!!! Manager wanted me to purchase a maintenance plan so they can lock me in.to give me a discount on their overly priced service call.. totally disgusted.. read more

Total Air & Heat - The cheap capacitor. - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

We had Total Air replace both of our units 2 months ago. Every interaction with their team was courteous and professional. The knowledge of their team was impressive, as was the honesty on price versus value when evaluating different levels of units. We had a significant airflow issue in our primary bedroom and Jacob from their team made several trips to our home to document the problem and ensure it was resolved when the new units are in installed. We are so much more comfortable in our own room now and the air is much more balanced throughout the home. I would recommend their team to anyone in need of repairs or new installation. read more

Dispatcher quickly determined need and scheduled a tech convenient to our schedule. Received text reminder and then day of service shared name/picture of the tech. Very professional and polite. Tyler Brown explained clearly what service was being provided and gave me an opportunity to ask questions. You get great total service with Total Air! read more

This company has performed exceptional work in my home and several of my neighbors in my hood in Richardson and all around Collin County. They are a long time outstanding 5 star HVAC service and installer! Even a qualified and certified WaterFurnace GeoPro contractor for geothermal application, only the smart ones know this type of work! If you're looking for quality and a fair price and looking for AC company that will last longer than your AC system, this company is not going anyway and will stay truly family owned, currently in there 3rd generation of family ownership! If you're getting quotes and only have time for 1, you can feel confident! If your the type that must have multiple quotes, save the best for last! read more

Find somebody else . The arrogant owner of this business says he doesn't need anybody else's business. People in my neighborhood are running away in droves because of their outrageous pricing and terrible service. I'm a long time customer and finally had enough of this unprofessional company. Save yourself some money, and find somebody reliable read more

i called this company for AC drain, they sent a guy, he did not fix the problem but still charged $390. I called the company to report the issue was not fixed, but they did nothing so far for a month. I am suggesting NOT USE THIS COMPANY. read more