I called them for physical therapy; however, they were very disrespectful of my time. The first…read morenurse was great--but the nurse that was assigned to me was very inexperienced.All she did was take mt blood pressure & pulse. For physical therapy, I called every day. The scheduler told me I would get 2 physical therapy appointments. I never even got one. I think that was because she told me one therapist would be coming at 1pm & she told this therapist he could come any time after lunch. I had an appointment at 2pm that day so that wasn't going to work. After that no one signed up. I went back to Health Link. 2 wasted weeks.

If you are reading my review, I am so sorry you are having to look for a hospice. It is a…read moredifficult process to make the decision and then find a hospice company. It is important to find a good hospice that will actually take care of your loved one. I was referred to this hospice provider by a woman, Josie, who has a few homes that pretty much caters to the elderly in need of more specialized care. She said it is the only hospice she would recommend. I needed to move my father from the hospital to a place where he could get the care he needed, but still be more like a home environment. My dad's primary care doctor recommended we talk to Josie. She didn't have any openings at the time but then referred my family to a place that did have an opening. My family decided that my dad would never have wanted to live the way he was having to live. He was bed ridden and didn't know who we were. He had many health issues and we knew he would not survive his next visit to the hospital. We decided to put him on hospice and followed his health directive. Helping Hands was amazing from the start to the end. Unfortunately, my father passed within 3 months of being on Hospice. But in that time, he was ordered all the equipment he needed. He had a nurse visiting him 3xweek and he had a hospice caregiver providing him massages and baths 3xweek. He had his round the clock caregivers where he lived as well. Unfortunately, the COVID shutdowns came only days after we admitted him into his new facility. So we couldn't check up on him everyday like we use to do. He would get frustrated trying to talk to us through a window. He didn't understand how to use the phone. It just upset him so much we decided visiting was more disruptive than helpful. The hospice nurse would check in with me every visit and let me know how he was doing. The Chaplin and Social Worker would also visit him, play his favorite music and just talk with him. They also would call me to give me a report. The day the hospice nurse called me to tell me that my father was passing, we were able to get my mother in to say good bye. I did see him after he passed and I cried at how well taken care of he looked. His hair was cut/combed, his face shaven and his nails done. He had been fine in the morning and started having issue at lunch time and the hospice nurse immediately called. The hospice nurse called me fairly quickly after arriving. They would not have had time to do all this before we got there. Made me feel so happy that he was well taken care of during the COVID lockdown. Some hospice providers will not order oxygen or provide medication for things like bladder infections. This hospice does. I just find it cruel that just because someone is on hospice doesn't mean they can't get antibiotics for painful infections like that. Also struggling to breath without oxygen just seems a cruel way to let someone go. If you are looking for a hospice company for your loved one, I can't recommend Helping Hands Hospice enough.

I broke my wrist almost a year ago & was refered by my surgeon, Monica Coughlan at Palo Alto…read moreMedical Foundation. I had three plates implanted & three subsiquent surgeries to remove each at different times. Sally Mayson, my pt was wonderful; she is very patient & explains things to you & answers any questions. We had fun each visit over a little small talk & she always made sure everything was going well. Parihan, the ot, was equally nice, showing me different ways to of doing things while my wrist healed. Patrick, the home health aid, was wonderful; coming a couple times a week to help me shower; he is very thorough & another wonderful person. I was discharged this past Monday from program alltogether & wholeheartedly thank everyone for heolping me get to full recovery. Keep up the good work guys.

My surgeon ordered home nursing post-lumbar fusion surgery & a four-night hospital stay. First time…read morefor this type of care; I scarcely understood the rationale or what to expect. (We'd had hospice support for a parent many years ago, but under very different circumstances.) I've had five visits in the two weeks since I've been home; I am VERY impressed and grateful. Beyond checking and re-dressing a large incision, the nurses have meticulously monitored my pain levels, meds and basic health indicators. They've been patient, kind and communicative. The peace of mind this has afforded my wife and me is incalculable. Huge shout-out to my care providers!

We just selected Mission Hospice & Home care 3 weeks ago. They have not even met any of the…read moreservices they promised. They are all talk no action. If you are looking for a service that requires lifting from bed to wheelchair - their aides refuse this service. Our mom should be given bath or shower 2x a week. Nurse should show up 3x/week but only showed up 2x in the 3 week period. Our mom was only given bed bath only 2x during the 3-week period. DO NOT EVEN THINK of contracting their services. Very poor customers service. NOT GOOD!

If your dying loved one is, or is likely to be, in pain, DO NOT use Mission Hospice's services…read more Prior to my family's experience with Mission Hospice, I'd always understood that the main benefit of entering hospice was that the patient receives, above all else, palliative care. That is, since there is no longer any hope of recovery, the patient is made as comfortable as possible in his or her final days or weeks. I guess one thing I am grateful for re: our experience is that I learned that "hospice" does NOT equal "pain relief," so at least I can warn others. My father was dying of a cancer which is known to be especially painful. He'd been admitted to Mills Peninsula hospital a few weeks earlier, and while his oncologists were initially optimistic he might recover, it quickly became apparent he would not. So, we were asked if we wanted to consider hospice services. My siblings and I, when we met with the official liaison for Mission, as well as two Mission volunteers, stated several times that all we cared about was that our dad would suffer as little pain as possible in his final days. The volunteers were nice, but the liaison was a bit cold, which should perhaps have been a warning. Still, "hospice" sounded like a blessing, and when we were told that Mission is one of the very few not-for-profit hospices around, well, that sounded even better. THANK GOD we decided to keep our dad in Mills Peninsula as opposed to having him transferred to Mission's hospice home, which I believe is in Redwood City. To make a long story short, a physician whom I'll refer to as "Dr. S" of Mission Hospice did not want to increase our father's dose of morphine--when he had less than a week to live. (All of his doctors and nurses at Mills by that point were in agreement that the end was within days.) We could not get a hold of anyone else at Mission to ask why Dr. S would not increase his pain meds. Finally, after more than a day of pleading with the nurses and doctors at Mills Peninsula (who were excellent and very compassionate), my brother managed to get a physician at Mills to override Dr. S's orders. I do not recall all of the ins and outs involved, but it was a nightmare, especially, obviously, for our poor dad who was in excruciating pain. I might add that my brother later shared with me that the Mills physician who finally overrode Dr. S's orders and increased my father's morphine dose told him, "I have to say, I'm very surprised at how low this dose is for someone in your father's condition." Here's the clincher, though: The day before our dad died, my brother and I were talking with a nurse at Mills who mentioned that she had previously worked for Mission Hospice. She was a nurse we started talking to in the corridor, not a nurse who was assigned to our dad's care, so we had never interacted with her previously, and she had no idea our dad was in hospice until we mentioned it. When my brother started to talk about the ordeal to get our father's dose of morphine increased, the nurse suddenly became very quiet. Then she said, "Oh, that must be Dr. S....she, uh, doesn't believe in a lot of pain meds." I can only describe the look on her face, and her tone, as she said this, as "uncomfortable." A HOSPICE PHYSICIAN "doesn't believe in a lot of pain meds"?! I thought that was the entire point of hospice--to make a dying person as comfortable as possible, whether spiritually, emotionally, and yes, PHYSICALLY. Apparently not. Also the day before our dad died, we were visited by a Mission volunteer who asked if we'd like her to pray with us. Our mom is very religious, so I appreciated that and felt it might comfort her. The volunteer was of a different faith than our family, but she read from a book of traditional prayers of our religion, and she did it very reverently. That was very nice. The problem was that when she'd finished praying, and said some kind words, she wouldn't leave my dad's hospital room. This was despite the fact that I kept saying things like, "Thank you so much for the prayers. That was very kind, but we have other family coming soon to say goodbye," etc. She would just nod and say, "Okay"... and sit there, staring at my father. I'm not sure how I could have given any more obvious hints; I was also making comments like, "It's so kind of you to volunteer--I'm sure you must have other people you need to check in on now." She would say, "No, I don't." Another of my siblings was starting to get VERY upset that this woman would not take the hint (hints) and was even starting to raise his voice, saying things like, "It's kind of crowded in here--I hope there'll be someplace for A and B to sit when they get here." The volunteer still just sat there. I finally got up and left our dad's hospital room, in tears. I don't know if my other sibling finally said something to the volunteer or not, but she finally left shortly after that. You, and your loved one, don't need this extra pain.

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

We highly recommend Grace and Advanced In-Home Care. This was all new to us and when we called…read moreGrace, she was incredibly quick to respond, making time to meet that same day and provide care that night! She is an expert in what one might need - something that we really appreciated as this was new space we were navigating. Grace has a well trained team who are compassionate, lovely and gracious. She is impeccably organized, creating a month-long calendar and schedules so that your loved one will have as few disruptions as possible - providing a consistency in which only a few caregivers are chosen for your week or month. This was a stressful time with lots of unknowns (including financially) and all we wanted was to ensure the best care for our loved one. Grace will make it as straight forward as possible and provide care givers that you and your loved one will love. We are beyond grateful we found Grace and team and highly recommend to all of our family and friends. You will be thrilled you called her!

Grace and her team are top-notch! Training of all caregivers are done by Grace (who was a…read morecaregiver herself) so you can rely on consistent, safe practices. Both my parents had the benefit of her team (mom was paralyzed and bedridden, and dad has dementia) and each set of caregivers were experienced for the different levels of care that was needed. Also, I appreciated the open and honest dialogue that I had with Grace (she is very understanding and never defensive). Grace's back office was great as well. Invoices were timely and accurate. Although our family is moving out-of-state, I hope to find another care agency with as wonderful a team as the one here with Advanced In-Home Care.

We are so happy to have found San Mateo Villa. This assisted living home is just that a home. The…read morecare providers are just that caring. From the moment I saw this home I felt it was the best place for my dad to spend his final days. My dad spent about 2 months here. All the bedroom rooms have sliding doors to the outside. The living area is very open. The place was cheerful and warm. He loved the food. But what made them even more special was when my dad was at the end of his life, they gave him caring attention. They called the nurse when needed. They remained near his bed for comfort. On top of that the night before he passed I was able to spend the night. I felt they had become part of our family. Thank you so much. I means a lot to our whole family.

As a social worker in a skilled nursing facility, having a reliable and compassionate hospice…read morepartner is essential, and Redwood Hospice in San Jose, CA has consistently exceeded expectations. Redwood Hospice is a trusted partner whenever I refer patients and families for hospice services. Their team is responsive, professional, and truly patient-centered. One of the most impressive aspects of their service is their ability to have their hospice physician come out the same day to evaluate and meet with the patient and family, which brings tremendous reassurance during a very difficult time. Their liaison, Chris Tran, is exceptional. Communication is always fast, clear, and reliable. Chris is proactive, knowledgeable, and makes the referral process smooth for both the facility and the family. Knowing that Redwood Hospice is involved gives me confidence that patients will receive compassionate, timely, and high-quality end-of-life care. I highly recommend Redwood Hospice to families and healthcare professionals looking for a hospice provider they can truly trust

Redwood Hospice's team were tremendously helpful and caring during my mother-in-law's final days…read more She initially received care from a different hospice agency, who were completely disorganized -- to the extent that her assisted living facility suggested we switch. They recommended Redwood and we're happy we made the change. Dindo and all the nurses and physicians took terrific care of her and were prompt to respond to any questions. We'd recommend them to anyone seeking hospice care.

Agility is top notch for senior care. They are professional and are recommended for compassionate…read moreand thorough service..

Agiliti has the worst management is have ever worked under. They scam customers out of thousands of…read moredollars through shoddy repairs and loaners. They blame customers for already damaged loaners, charging them for repairs to their OWN equipment! Once I found out, I was fired two weeks later and denied unemployment.

Vitas Healthcare (San Bruno, CA) has provided excellent care for my wife. For several years she has…read morehad declining health while under the care of doctors at a major health care facility in the Bay area. We switched to Vitas Healthcare and in a matter of 3 months, under the care of Dr. Raj, M.D. and staff members Pearlie, Esme and their support staff; She has actually improved in her lab tests, her mobility and her level of happiness. Thanks to the Vitas healthcare team. Highly recommended.

We had the best team and care for my Opa through Vitas Healthcare! A company is truly only as good…read moreas its employees are and we were lucky to have the team we had!!! My Opas nurses, Marina Pules RN and Riena Garcia LVN, stayed on top of his care and worked well together. They were compassionate and loving and also quick to respond and knowledgeable. Our home health aide, Elenita Alferez HHA, was fantastic, moved quick and efficient. Our doctor, Jaishree Rajagopalan, navigated my Opas needs to better his time left. But my Opas favorite person was his Vitas chaplain, Sinde'El Dawson, who he gave the nickname of "Mama" to. She went above and beyond, making him feel comfortable and loved. He looked forward to her visits and requested them, along with her special mocha, cups of tea, homemade potato pancakes like his mama made and the list goes on. She paid attention to things that brought him joy and this added to his quality of life!! Her presence was not only comforting for him but for his family and we are eternally grateful for her compassion!. A true angel on earth. Thank you again Vitas for all you did and for this special team of people you put in our lives. My Opa lived a beautiful 96 years, he was loved by so many and said he felt like he was being treated like a king in his final days. What a gift!