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    Total Pro Flooring

    4.5 (58 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Total Pro Flooring

    Carpet installation

    Floor installation

    Tile installation or replacement

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    jason l.

    TL;DR: You can probably do better than this company, especially if you have a complex job. My experience with Total Pro Flooring could be described as a comedy of errors which would end up costing almost $20,000 and leave me disappointed with the final result. My wife and I hired them for demolition of the prior wood floors and the installation of new hardwood and baseboards in every room of the house with the exception of our bathrooms. I'm not going to bash the company for lack of trying because they put in the time, no question on that. I also think they did a decent job on the wood installation (not the baseboards, stairs or transitions). Here are the things that didn't go so well: - They charge you for unused materials. This was disclosed up front. In my case that meant they'd leave me with around $400 worth of extra baseboards and would recommended that I try and sell it on Craigslist. - They apologized for the surplus baseboards and explained that they thought that they were going to be installing baseboards in our bathrooms. This was not the case, we contracted our bathroom floors to another company that was handling their complete renovation. When asked to reduce the cost of labor, seeing as they didn't actually install in those rooms, they materialized extra work to compensate for what would have been refunded (e.g., 2 more buckets of glue, "extra prep"). - They broke a window. I had a replacement in my storage shed so I replaced it myself. We got an estimate for the cost to repair the window. When Total Floors was presented with the estimate, they complained about it being high and instead opted to fix the window that I had already replaced. This took 3 weeks. If I hadn't had a spare, would I have been stuck with a jagged broken window for 3 weeks? - Their baseboard installation lacked attention to detail. I found over 100 protruding brad nails. I was asked to place painters tape on them so they could come back and knock them in. I spent over an hour on my hands and knees doing this. I appreciated that they fixed them but they shouldn't have been there in the first place. - More on baseboards; most of their miter joints didn't line up and still don't. Total Pro Flooring's contractor explained to me that it wasn't their fault and blamed the curvature of the walls and the tape and float. In other words, he passed the buck. This company has an excuse for most things, at least that's my experience. It's worth noting that the baseboards in the bathrooms, with similar curvature, don't have this problem. Given that they acknowledged that the baseboards didn't line up well, shouldn't they have called me to let me know that there was a problem? That's not what happened. I had to point out all the misalignment and then defend my position that this was subpar, as they didn't easily agree. - One of our big renovation investments was to put in a winder staircase. The installation team didn't know how to trim these. They invested a full day trying to get this right with a few failed attempts. We got the work to be passable but it's not the focal point that was intended. I think more transparency about the complexity of this work and the teams lack of experience would have been appreciated here. Again, we weren't flagged that there was a problem. It was up to us to call out shoddy work. This became draining as time went on. - We have a few transitions from wood to tile. Total Flooring purchased a t-molding which doesn't sit flush because the tile is taller than the wood. The transition molding jets out badly enough that you could trip over it. They said that they could swap it out from something else in a few weeks but also warned that replacing it may cause damage to our newly tiled floors. We're going to have it replaced but will look elsewhere for help on that. - They left a mess of scraps on the lawn. - They took an extra day for the initial installation. We're on a tight schedule so this caused a cascading effect. In hindsight, I should have padded their time estimate for them. - We paid them an extra ($250) to place paper over the floors to keep them from damage while the house was to be painted. They forgot to do it. They did come back the next morning but as you can see there seems to be something systemic with Total Flooring that equates to many small inconveniences and ineptitudes that add up to a poor customer experience. My wife and I let Total Flooring know that this wasn't a great experience. They said, "sorry to hear that but we appreciate the payment." There you have it in a nutshell. We paid them in full and are left with a series of imperfections that we're on our own to make right. I'd like to call out that our sales representative, Greg, was a nice guy and means well. We talked about football and our kids. I also don't believe that the company is nefarious but I do believe that their work isn't topnotch and I can't recommend them.

    Tile was chipped so they just filled it

    I wish we would have done more research on the company but we heard Total Pro Flooring was good so we went with them in our newly built home. The Project Manager never really came to check in and see how things were going. Felt like we were not a priority and just a side job. Some of the workers that came to work on the house didn't even know who Total Pro Flooring was and they were asking us for information. The tile that was put in when we built the home was removed and then the new tile was laid same day. After completion we noticed a lot of errors and things not how they said it would be. We tried to get ahold of the guy over this job but he said it just needs cleaned or that's how it is. They removed the cabinet detail on the bottom that we had and broke it while removing it so they could use it and they just told us no one puts those on anyway so you don't need them. There are gaps in the grout, cut markings on the tile that can't get removed, chips in the tile that were covered up with filler instead of just using a new piece of tile which we had plenty of. There is very uneven spots in the tile that chairs get caught on them and rock since the new tile laid wasn't leveled. The tile is now very cloudy since all of the grout wasn't cleaned off. The carpet that they laid back to butt up against the tile I was told was cut wrong by one of the workers so he "did his best" to put it back. It is already rolling back and we have the underside of the carpet showing. It won't stay down and we have to figure out a way to get it back down. At the end of the job we told them about some of these issues and was told just to clean up the tile and it will be fine. We just kept getting asked to sign off on the job because he said he needs to pay the workers. We didn't want the workers angry, which doesn't make sense that they are waiting on our payment, but we were not happy with it and wanted to look through it more but just signed off because he said the workers weren't paid. I have pictures of what I mentioned, we reached out to the project manager again but he won't get back to us, and we still have yet to get a final receipt.

    Do not use this company! Christina, who prepped the floor, and the guy who installed tile in the half bath were both great. Chad, the owner, was nice and made sure several horrible wood floor concerns were somewhat fixed, BUT overall, it was an awful experience. Gio, the wood installer, did a terrible, terrible job (see photos). He was also very rude and left glue everywhere. The job supervisor just wanted the job done so he could bill our card and pressured us to accept the job as is. That was our mistake. We were just so worn down and disgusted at that point. Update in response to owner: Thanks, Chad. Will call you this week. The project was done seven months ago. The total wood flooring area was 350 sq ft, which included a built-in overage. Cost was about $1,700 for wood floor area. I've included additional photos. Jayson was the project manager and was aware of all of the issues in these pics.

    Kristin S.

    Loved my experience! We had all new wood floors and carpet installed in our home which is definitely no small task. Chad, along with Jesus and his team were so considerate of my time and comfort level. It was definitely stressful having the entire house torn up and covered in plastic but they moved quickly and worked hard to finish on schedule, which they did! The install looks pristine and they even cleaned up after themselves which was awesome. We are so happy with our new floors and carpet. We had two small issues with some boards after the install was complete, and Chad was very responsive to get them fixed. Would definitely recommend!

    Kitchen view with yellow lighting.
    Candice G.

    I am working on a kitchen remodel and needed new porcelain tiles installed. I contacted several companies, but many of them did not service my area. I emailed Total Pro Flooring on a Wednesday night and recieved a response that same night. Chad, the owner came out the next day (Thursday) to take the measurements for my estimate. I chose to go with Chad and his team due to the price, warranty, and availability of install. One week later, Chad's team performed my flooring install in my kitchen, powder room and laundry room. The install took 2 days and was done with quality. The crew lead, Nahum, was professional and on task. He and his brother were helpful and answered all the questions I had during the installation. They left everything clean and in order. Overall I am extremely satisfied with the install and the professionalism of Total Pro Flooring.

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    8 years ago

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    Chad T.

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    6 years ago

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    Chad T.

    Thank you Bryan. We appreciate the continued support.

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    6 years ago

    These guys did a killer job on our kitchen and fireplace. We are extremely pleased. Highly recommend!

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    Chad T.

    Thank you Mario! Enjoy your new floors.

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    Page 2 of 2

    Ask the Community - Total Pro Flooring

    Review Highlights - Total Pro Flooring

    My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr.

    Mentioned in 36 reviews

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    Flooring Warehouse

    Flooring Warehouse

    (35 reviews)

    I wanted to get a complete flooring job for an empty and small two-bedroom apartment that had that…read morehad sub+flooring irregularities or defects. Two other major flooring companies rejected the job outright when they saw the defects, and another quoted a job at about 30% higher than I paid. The service I received was very friendly and helpful, and I was able to choose vinyl sheet flooring, which is not as widely used and somewhat difficult to get hold of. Octavio was the leader of the crew that installed the flooring and they did a fantastic job. They were very attentive to details and did not express any dismay at the fact that they had to return a second day because the flooring float material was not able to dry fully in some of the hollows of the floor. They cleaned up everything and left it spotless. I had planned for them not to have to put new flooring in the closets, and had left a number of boxes in the closets, which they moved without complaint and ended up putting the vinyl everywhere which certainly looks very nice. I had to stop them from moving everything back into the closet because now that the flooring is in I can put the items where I want them to be rather than back in the closets. The only less than stellar part of the experience was the mistake that was made in the initial guesstimate of the price, leaving out the cost of installation, to that the final price was about 30% greater than the original estimate. I might have continued shopping around had I known that would happen.

    We found Flooring Warehouse through Shaw Flooring's website. We worked with Alix, who was super…read moreeasy to work with and so nice. We originally had her quote based off of an estimated sq ft and prices were much more competitive than the first flooring company we worked with. Alix quickly came out and took measurements. Ordering was very easy. When it came time to scheduled installation, they had no problem delaying it due to a vacation we had already scheduled. Installation for two rooms took a couple of hours, and everything came out great! Very happy with the results and would work with Flooring Warehouse again for any needs.

    Convict Hill

    Convict Hill

    (39 reviews)

    Recently Convict Hill Flooring did a fabulous job for us! I worked with Christian to pick out vinyl…read moreplank flooring in early Spring and after making my choice Christian came and measured to give us a good estimate. I called her several times asking for different options (installing over existing 27 yr old wood flooring, tearing out wood flooring, and dustless option) and each time she sent out revised estimate via email. We decided to proceed and after ordering materials gave us a date for early Sept. A crew, headed up by Uriel, arrived first day at 8:30 AM and worked till 6PM. Highest work ethic I've seen/experienced in a long time! Ripped out old wood flooring and perfect install from Tues-Thurs. Christian had follow up carpet stretch in 2 rooms meeting new flooring, and painters next day to paint shoe molding and job completed by Sat.AM. Never saw any of workers looking at their cell phones while working!!! Beautiful job from start to finish and highly recommend!

    Convict Hill Floor Coverings is AMAZING! Just this last year during the holidays, in our hour of…read moreneed, the owner of the business personally responded promptly to our call, quickly surveyed the situation and dispatched the appropriate trades-who quickly and professionally resolved our problem. Convict Hill's owner communicated with us throughout, not only about the timing of repairs but the price. Everything she said that they would do, Convict Hill did masterfully. In addition to their latest services, They also renovated our kitchen (looks Great!), laid our hardwood floors and carpeting (Wonderful!) and perfectly updated our bathroom fixtures. And they always are touching base after the job is complete. You should consider Convict Hill Floor Coverings for all your renovations, tiling, and floor covering needs-they will do the job right.

    Total Pro Flooring - flooring - Updated June 2026

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