Total Wine was alright, there was nothing particularly bad about it, but I didn't like it quite as much as I like Bottles or Green's. The staff led me on something of a wild goose chase, where they kept telling me to go to the other side to find the drink I was looking for, and when I got to the other side, they told me to go back to the other side. Nevertheless, it's a serviceable beverage store, where you're getting the same items for roughly the same price that you would anywhere else. read more

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I don't drink much, but when I do, I've always enjoyed my experiences at Total Wine and Moore. The staff has been helpful, the store has been clean, the displays are immaculate! I went in today and found a bottle of whiskey I was looking for. As I was standing in line I looked up, returned the whiskey to the shelf, and walked out. I understand this business has a right to support whomever & whatever they wish, but I also have the right to spend my consumer dollars at a place that does not support an ideology that encourages & facilitates perpetual victimhood. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Columbia, South Carolina

They have a broad selection of liquors and beers and wines. On the liquor side, they have a lot of "house brands" which can be decent if you want to run through them. It would be nice to have tastings of said house brands with more frequency. Their staff that roam the aisles can be a little to pushy at claiming to know everything about every variety and offer alternatives that are promoted internally I imagine.. while it can be helpful to someone who needs advice I at times find it a little too overbearing as though they are selling cars or vacuum cleaners with the tone of a simple hello.. that's just the tone I get.. usually a simple I'm just browsing is sufficient to get the hint.. some may love the attention.. if I want reviews I will search the web.. I'm just not a fan of the following around and pushing promotions sales technique read more

Omg, if you're looking for a wine that is smooth and light you need to try Stella Rose Cranberry! It's a light sparkling champagne wine that has a tangy taste but such a delight to sip. Great wine to have for the Holidays to enjoy with family and friends. Also great location for shopping for all of your alcohol needs. Amazing staff and wonderful customer service so, head over to Total Wine & More and grab a bottle for your next event! read more

Total Wine & More - Stella Rosa Cranberry - Beer, Wine & Spirits Near Me - Columbia, South Carolina

I reached out to the Columbia SC store on Saturday July 9 about this. Afterward I called Total Wine's national customer service number (855) 328-9463, sat on hold for 15 minutes and then requested the auto call back. No one ever called me back, even though I indicated this was about fraud. The local store (Columbia SC) also never called me back, even though the Manager said she would. The fraudulent charge has not yet been reversed - 12 days later. I am only making this public review because no one called us back and we still have $1300+ charged on our card. I wrote this same letter to Total Wine's media relations department and called as well. Below are the details. It sounds like an inside job, and the person should be arrested. On the morning of Saturday July 9, I had three email notifications from Total Wine: 1 - Thank you for your order (171612523) - an order I did not make - indicating a pickup window of 11:00-1:00 at a store in Columbia SC. I do not live in SC nor do I have any connection to the state whatsoever. This was 58 items totaling $1,343.94. A large order that, in my opinion, should be a red flag. Bottom of email indicates the order was under my name and charged to my husband's Amex card 2 - 44 minutes later - "Your order is ready for pickup" standard email following up from the order - This is a very quick turnaround considering the large order. I am a frequent customer of my local Total Wine store in Phoenix and Scottsdale. Most orders I make (far smaller than this one) take at least several hours, sometimes the next day. 3 - 35 minutes later - "Your order has been picked up" standard email following a pick up order - Again, a very quick turnaround. I am on Mountain time, so I didn't see these emails until it was too late. Most concerning is that I know Total Wine's policy is to have an ID checked before picking up an order. In my personal experience with Total Wine, my ID has been thoroughly checked every single time at the Phoenix and Scottsdale locations. I know it is of paramount importance to your company, due to liquor license issues. This is not something your team takes lightly, my ID has always been checked. Clearly - on July 9th in Columbia SC, the pick up person's ID was not checked. Frankly, due to the size/amount of this order, it should have been double-checked. Given that my account is Grand Reserve status, and that we have been loyal customers for years, I am surprised no one on Total Wine's customer service team reached out. We are disappointed in your security and your service. I hope that you find the employee who made this crime possible. read more

I love this place. They have every spirit you can think of. Even my local fave, Doc Porters. You can order online for curbside pickup of beer & wine. The staff is always friendly and location is always clean & stocked. They have a loyalty program also which has extra special deals on certain items. read more

Total Wine & More - Great price on Presidente - Beer, Wine & Spirits Near Me - Columbia, South Carolina

Ive been to this location plenty of times, jus forgot to review. The store is very large with 2 separate sections, depending on what you are looking for, lots of parking. The traffic in the Harbison area is horrible on the weekends, so go during the week if possible. The store is clean and the staff is very helpful. Thru out the yr I sample diff drinks and take classes here. They have everything you want and more, especially for you mixologist! I love the liqueur ice cream tastings, so yum yum, they keep it in stock also. For the most part the staff is knowledgeable, so ask and learn. read more

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Older brunette lady with glasses (to be specific working 06/10/24) One of the most ignorant encounters I've dealt with in my life. Showing up to the front door at 6:57pm seeking to purchase ONE bottle I was told they were closed and wouldn't sell past 7pm. Okay? This is SC law but then again IT WAS NOT 7pm? When most normal people would be much easier going or apologetic for closing EARLY this lady seemed to be happy and somehow snarky at the same time. I can only hope that GREENS will have better customer service since this is where I'll be going from now on. I see other people have also dealt with similar issues in regard to customer service so let's hope management can get rid of people like this. read more

I have never been disappointed with Total Wine. We buy wine, bourbon, cognac and occasionally cigars. The selection is wide ranging and staff are routinely friendly and helpful. Recently we were looking for Italian wines specifically and Caroline (at the Greenville store) offered expert advice and was fun as well. I don't see how you could go wrong there! read more

Over the years, they have been responsive when we needed a suggestion and when ordered a wine the had it in the next day. Overall, from the customer perspective, they have outstanding. read more

I'm sure it's nice but ask wayyy too much information to sign up. Such as your medical history. I want to know if I can come in store and purchase? read more

I always have a great shopping experience at the Total Wine on Harbison Blvd in Columbia SC. The staff are always so helpful and professional. On Dec. 20th I purchased a very nice bottle of French Champagne. When I got to my office and opened the back door to my car the bottle fell out and smashed in a thousand pieces. Later that afternoon I went back to Total Wine to purchase another bottle. I was telling the cashier my story about the first bottle while the Assistant Manager was walking past us. He stopped after hearing the story and graciously offered me a 25% discount in the new bottle. He certainly did not have to do that. I was very grateful to say the least. This is just an example of how wonderful the staff is at TW. read more

Helpful and friendly employees with good prices and a wide variety They often have coupons too read more

Have shopped total wine for years without issue.. today will be my last visit for a very long time though. The store manager (Cliff) is a .... Well I can't say or they will delete the review. Let's just say it is not smart to lie to your customers then hide behind your employees. To be fair all 3 associates I dealt with were polite and courteous. Much more qualified to be store manager than the current joke they have in the role. All great until you have an issue. I'll never shop this store again. read more

You can't even forget your id even after you been there before, can't even tell them your birthday. Total Wine Total unacceptable, saw the guy in front of me not need his id read more

Yeah this place is nice! It is divided. One side is for wine and the other side is for liquor and they have a huge selection. They have plenty of people dressed nicely out on the floor to help you if you have questions. They also have a taster that has several bottles open that you can sample. My experience was a nice one and I'm sure I will return. I purchased the peach crown royal and some mixers they suggested. read more

You simply can't beat Total Wine & More for wine, beer, spirits, and mixers, as well as gifts for the drinker in your life. This TW&M was very nice, the staff were very helpful, and the selection was AH-MAZ-ING. If you want a specific wine or spirit and can't find it at TW&M, it probably doesn't exist. If, however, it does exist, just check with an employee to see if they can order for you. I hated the parking lot this store was in, but it is part of a larger strip mall. My experience here was spot on. I know there are a few places to buy alcohol in Columbia, but I think you'd be hard pressed to find exactly what you want at the prices that you'll find at this store. read more

I have to give this place five stars for two reasons: 1. The staff provided excellent recommendations for local whiskeys and took the time to explain their merits. They knew their stuff and were great at breaking it down for me, a lay person who doesn't know anything about alcohol, doesn't drink alcohol, and needed to bring a bottle of something nice back home as a gift. 2. The staff member who helped me find the perfect whiskey also gave me SummerSlam results, as I'd missed the show the night before. On a whim, I asked if he knew who won the tag match. He, indeed, knew and went above and beyond to give me a rundown of the entire card. Five. Friggin'. Stars. read more

Great store. Friendly & knowledgable staff. They suggested alot of different types of wines to us, based on our likes & dislikes. We have purchased some fabulous wines here, from all across the world, that we otherwise would not have even thought to buy, if it wasn't for the great staff & their recommendations. The in-store Wine tastings are a great help too. You get to sample a good selection. Hubby was happy to see the Walk-In Humidor that they have. He has bought several cigars from here. read more

Very helpful staff and what a selection of wine. Pricing seemed fair. Lots of parking available.

(Speaking only to liquor side) All in all. They're a let down. Sure, they'll have a few things here and there. And staff is friendly, but not very helpful in the sense that they search for an item accurately, or promise a restocked item until eternity by saying "thats usually an end of the month item, that our shipment comes in". If you've heard that at all just go to bottles. Bottles is a no nonsense provider of whatever you need. Bitters and cocktail ingredients for days. The only thing total wine is good for is convenience. And maybe the beer side. read more

The store layout seems different than a few years ago but that is good. The entire store looks newer and has a tasty room of some sorts in the back. Many beers to choose from on the right hand side of this location. I found exactly what I was looking for from Holy City today. Cashiers were really nice and talkative and seem to be in good cheer. The rest of the staff seemed kinda of neutral and kind of whatever. But not every place you has time to sit and talk about ales and porters for an hour they have jobs to do here. Would shop here more but I hate Harbison traffic like the plague, it takes forever to get here and off the interstate. I suggest getting here mid morning to lessen the gridlock you have to sit in. So all in all a pretty decent store to shop if you don't mind traffic. read more

Very sad how poor customer service is. Rude managers with no skills or logic on how to properly handle customer related situations. Avoid shopping here, it's very clear they do not value their customers. read more

2 stars for great selection...otherwise...meh... I have been here 4 times in the last 2 weeks..and each visit I have purchased something, and while walking out of the store I am thinking..."great selection of beer wine...employees need some serious customer service training." They aren't necessarily rude...just uninformed of their inventory, and no focus on customer. I asked 2 employees about the point ratings on microbrews, and neither one could answer what it meant, and did not try help any further. They seem to be preoccupied with talking on their headsets...weird... It is located close to the hotel, so I will go back as the selection is great. But I would not drive out of my way to come here. read more

I have been there twice. Both times in search of a particular bottle of wine. The 1st time they looked it up and told me they didn't have it. I explained that my son have found it on line on there web site that said it was in stock. Was told they didn't even carry wine from that winery. So I wandered and asked another employee who immediately lead us to exactly what we wanted. Went back a couple months later because it's the only place within 2 hours we can get it. Went to grab it and they didn't have it in the same place. Explained that last time if was not listed on the computer. I knew the man wasn't listening. He wanders to where he thinks it will be. Then looks on line again and leads me to another section and says here it is. Was digging keys out for this almost $200. bottle when I told him that was not it. Not impressed at all. read more

went to the store around 9:30 , soon as I walked in I was greeted with smiles , great customer service , amazing assistance to help me find the best wine for me . they do check for Id , but I mean it's a huge sign outside that says " no one under 21" and they also walk around with stickers that says the same thing ! just bring an ID to show proof , simple . read more

Best place to buy wine in Columbia..Ask for Bert - he's a wealth of knowledge on all things wine etc !

Best wine shop in town. Period. Extremely helpful staff to help you at every step with the selection from their tremendous selection to suit every budget and palate. read more

We call this place the "Boozateria". While the cigar selection is somewhat limited, their selection of wine, beer, and liquors are second to none. I love bringing people in who have never been there. The look on their faces are priceless. I've been to both this and the Kennesaw, GA locations. Always great service, very knowledgeable staff who can answer any questions you have. The rough part regarding going there for me is I usually walk out spending a lot more than I planned on. read more

I'm a huge fan of total wine & more and make it a point to stop in anytime I'm in a city that has a location. We had stopped in Columbia in the fall and did a little re-stocking of our depleted wine cellar and, at the time, I thought it was a little dingy and didn't compare to the others I'd been to. Our travels brought us through Columbia recently and we had a huge shopping list to catch up on so we made a bee line to Total Wine. I noticed right away that improvements had been made and this place now is spectacular! Clean, well lit, well stocked and organized, modern restrooms, and helpful staff. I felt so inspired I bought 3 cases of wine. Highly recommended!!!! read more

Mendy was the worse. she was so rude to my mother and i and when we called up there to speak with a manager she hung up the phone. she was super unprofessional and it was even in front of other customers too. read more

Good selection of wines. Love their international wine sections. And the staff are very friendly and knowledgeable about wines & spirits.

Great prices and value. The selection is amazing!!! The liquor is on one side and the wine is on the other. Well organized and the staff is very friendly and helpful!!!! read more

I might have more fun browsing the selection and reading their wine guide than purchasing and drinking. This is a great store with a very friendly and knowledgeable staff. Prices are quite often the lowest in town. If you enjoy wine, you will not be disappointed. read more

Great selections on what ever you are craving. They have a tasting hour most days during the week. Bob is awesome on the spirit side. He has introduced me to different brands that I may have never tried without his insight. read more

Kirby helped us pick out a cheap red and non-headachey wine and woah! We're very impressed and happy with his choice!

I just left this store.usually staff is very professional. I purchased 6 bottles of wine. The person who checked me out today asked if I wanted a box and I said no thank you. She just stood there as I had to put the bottles in paper bags so that the didn't clank together and she just stood there while I then put them in plastic bags in order to carry them from the store. There was no one behind me in the checkout. This person should not be in contact with the public. It was a very strange encounter. read more

Liquor is on one side and beer and wine on the other. Great selection of craft beer and build your own 6 pack. Aisles were a little tight, but manageable. read more

Today at Total Wine Harbison I tried paying for Father's Day gifts with a check so that it would be a surprise for my hubby. And he wouldn't be paying for his own present. First I started with a business check. The cashier questioned that, so I tore it up and complied by writing a personal check. The cashier had to leave one side and go to the other side to process the check. She returned with someone, and she explained the check could not be processed. It had been tried twice. I charged the gifts. Called my bank to check on said funds as there was considerable funds there. No problem with the account. Went to other side to address the issue. The cashier had written the wrong birthday as information, but I was told that had nothing to do with? In no way did either person I was speaking with lead me to believe they were truly sorry. One person turned his back to dismiss me. Do not try to use a check at Total Wine! You will be embarrassed due to their inefficient system and be made to feel that you are the problem! read more

Great selection of wines and beers. The sales staff is very knowledgable on their subject matter and when they do not know the answer they get the expert over to you to guide you through your selection. The humidor is well stocked and prices are very competitive. I recommend a visit. read more