Stopped in and picked up some gifts and tequilla. Great prices and service. Well stocked and lots of specials. The store is clean and the staff quite helpful. Highly recommended read more

Unfortunately the staff was very rude to us and unhelpful. When I asked questions, I got very snarky replies and she seemed to be on a power trip. The store itself was good and well stocked however :) read more

I was happy to shop around here! It has huge selection of everything and the staff were super friendly to help. The price is also very competitive. Highly recommend it! read more

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Came by to pick up an online order. It was great that u can pick up an order placed by my wife. The process was quick and easy. From the looks there is a great selection of adult beverages. May have to come back to browse for something good to try read more

Total Wine & More - Beer, Wine & Spirits Near Me - Laguna Hills, California

Diana, Kayla and Sean were super helpful and friendly. Clean store, well stocked and ample private parking. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Laguna Hills, California

I like coming here. They have a vast selection of everything you want, from Vodka to tequila to wine. They have wine tasting some days, mostly on the weekend. The customer service is also great. They are very helpful. Also, if they don't have what you are looking for, they can order it for you to pick up on a different day. read more

Stopped by to grab a Christmas present for the boyfriend. They absolutely have everything...beer, wine, and every type of liquor available, as well as some gift items. He's gonna be so happy come Christmas Day! read more

Ask for Mick - He's the Whiskey Matchmaker You Never Knew You Needed I walked into Total Wine with one goal: find a whiskey that didn't burn on the way down but still delivered serious depth. That's when I met Mick, and let me tell you -- the man is a whiskey whisperer. After a quick conversation, he pointed me to Tamdhu 12 Year Sherry Oak -- a Speyside single malt that's rich, smooth, and layered without any harsh bite. One sip and I knew Mick wasn't just guessing. He knew exactly what I was after, even better than I did. He didn't upsell. He educated. His passion, knowledge, and easygoing vibe made the experience feel like a personalized tasting session. If you're wandering the whiskey aisle feeling overwhelmed, stop and ask for Mick. Trust me -- you'll walk out with the perfect bottle and a newfound appreciation for what great service looks like. read more

Total Wine & More - Ask for Mick - Beer, Wine & Spirits Near Me - Laguna Hills, California

Total Wine & More, Laguna Hills, is an extremely well-stocked store. Here I can find beers and wines I otherwise couldn't easily find. When I have questions it's always been easy to find a knowledgeable and friendly staff member for assistance. For example, recently I wondered what the differences were among varying bottles of Camus Cabernet Sauvignon. Not only did I receive an informed answer from a knowledgeable staff member, but also a recommendation to try a Napa wine he thought was even better than Camus. I took the recommendation and am now looking forward to sharing the wine with family. I find the prices to be quite reasonable. In summary, "Total Wine" will continue to be my Go To place for wines and more. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Laguna Hills, California

I literally only came here to pick up a giant buzz ball for a holiday event. The shelves were certainly stocked up as it was the week prior to Thanksgiving. It was extremely easy to locate the buzz ball and I did not really interact with any of the associates. However, I did notice that everyone was working quite hard to stock the shelves and move the inventory, as there was a good crowd in the store even in the early evening of a weekday. I only dock a point since I am normally accustomed to at least one associate asking if I need help finding something or directing me to the right aisle. Surprisingly, I passed by at least 3 associates but they all seemed to either ignore me or be in the middle of thinking of what to do next. Either way, I found what I needed, I was able to confirm my rewards account was still active, and the cashier made the transaction go smoothly. Great big store with lots of selection and inventory, and conveniently located off the 5 freeway! read more

An employee ran up to me and coughed in my face- didn't apologize- I got an immediate headache and felt disgusted all day.

We were just there and a very nice gentleman by the name, Michael DeLuca helped us out with so much patience and kindness. He is such an asset to your store, went above and beyond to help us look for a specific liqueur we needed and gave us great suggestions. If I could give it 10 stars I would! Thank you Michael for exceptional customer service! read more

Go to bevmo if you can, staff was unhelpful and rude. Little manager guy with the red hair and glasses

I actually drove further out for this place over BevMo because it's totally worth it. TWM is far superior. I feel like a kid at a candy store when I'm here. So many great options to choose from. The cashier was super nice and friendly. read more

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I usually don't leave reviews, but this visit was disappointing. The staff seemed disorganized and uninterested in helping. When I asked for a specific bottle, no one knew where to find it, and I got passed around from one person to another. The shelves were messy, and several prices didn't match what was shown online. To top it off, checkout took forever even though the store wasn't that busy. I expected better from a place that's supposed to be known for customer service and selection. Definitely won't be coming back anytime soon. White young Gentleman was being rude because my License Expired two weeks ago and my new license should be coming in this week coming up . I was fresh off work wanted to get a bottle of tequila before I go home back To Los Angeles read more

I was just returning a keg. I don't know the logistics of returning a keg, so I went to the checkout stand. The woman at the register was just very rude in general, told me a few cryptic things, so I ended up leaving the keg at the customer service stand... everybody was ignoring me.... Was almost surrealistic.... Then I went back to the cashier to get my deposit back, and the woman still had an attitude like making me feel like I was an inconvenience to be in the store.... Note: when I came in, it was not even busy at all. Nobody was in line. At the end of the day, I don't wanna come back here anymore. From now on, I'll stick to Hi Times, where they appreciate their customers and don't feel like they are being inconvenienced to have business! read more

Turned away when buying a fifth and two bottles of non alcoholic items with my fiancé, I'm buying and provided ID but she left hers at home, store refused to sell. Went to BevMo no problem. We are 30 and 26 ridiculous, I'll be taking my business down the street, Another thing why the heck can't I still buy the two non alcoholic items, the cashier took all my items and said I was not allowed to purchase anything. Why is the martinelli's apple cider and grenadine unavailable for purchase.... I won't be back. read more

Total Wine & More - Me never coming back - Beer, Wine & Spirits Near Me - Laguna Hills, California

I was blown away at how much this store has in it. It has all the wines you need all the liquors you need all the mixers you need. Everything is here. read more

I am writing to formally express my concern and disappointment regarding a deeply upsetting experience my 87-year-old mother had at your store in Laguna Woods. She came in to purchase her favorite brand of tequila -- one she knows and enjoys. However, instead of being helped with her usual choice, she was directed toward a more expensive brand that she ultimately did not like. When she returned to the store, visibly upset and hoping to exchange the product, she was met not with understanding, but with an offensive and inappropriate question from the cashier: "Are you drunk?" My mother speaks differently due to age-related dental issues, but to assume intoxication -- and to say so aloud -- was deeply disrespectful, especially to an elderly woman who deserves dignity and consideration. This kind of treatment is not only hurtful but also reflects poorly on your customer service standards, especially in a community like Laguna Woods where many of your patrons are seniors. I urge you to take this complaint seriously and ensure your staff receives proper training in respectful communication and sensitivity toward elderly customers. I hope that no other senior will be treated in such a way again. read more

I love this stores layout. I had to travel to this area to pick up my motorcycle and I can only buy my favorite beer in Southern California at Total Wine or the brewery it's made at in El Segundo CA. As it is , I don't really drink beer , I'm more of a whiskey woman , so when I do drink beer, it's Steve Austin's Broken Skull IPA. I even had a custom logo put on my truck of that Skull. I love all things Steve Austin , so when he came out with this beer I gave it a try and I very much enjoy it. I can't buy it out here now that I'm in Colorado so I was able to stock up at Total Wine. read more

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This is a very comprehensive and totally well stocked store. The service personnel are fantastic and know their stuff. I worked with a big tall guy named Greg Hine. He was very busy but took time to answer my questions and helped me to decide what to buy. I was not familiar with some wines and Greg discussed some of the merits of different reds and whites according to my price requirements. I also needed to put together the components of a Margarita gift basket so Greg helped me to choose the proper sizes and types of goods that are necessary. All in all, this is a terrific store and I will be returning here again soon. It's neat and clean and orderly and the staff is extremely knowledgeable and helpful. read more

Total Wine & More - Margarita mix, glasses, tequila, lime juice, triple sec, snacks, - Beer, Wine & Spirits Near Me - Laguna Hills, California

Love that they sell the brewery X duck beer and the stone cold Steve Austin's IPA! Both solid choices

Stacia at check out was so rude. They don't have good WiFi in the building and I asked about the coupon. So I was waiting for the email to load... just 30 seconds, she could have said it was good till the 29th.. and she wouldn't look at me. She was definitely irritated. I asked if the wines I bought were on the 6 for a % off and she said I don't know. So she rushed me instead of helping me. And after she rang me up, my phone loaded and I noticed all the wines I bought were on the buy 6. Then just as I started to push my cart she said loudly to the guy behind me, SO SORRY. Never shopping here again. She could have said as I ring them, I can let you know! Simple.. silence is so rude in customer service. She should work some where she doesn't deal with the front lines of a store. read more

I ordered some French wine online, three bottles to beat the tariffs. I got a text that my order was ready for pickup early. The policy stated when you check out online is that they will keep the order for one week after the pickup date (NOT the date they have it ready). Magically, it was cancelled as out of stock the day before the pickup date! Pretty obvious to me that they're arranging to withhold existing stock so that they can mark it up as if tariffed, and pocket the difference. The other TWM location I've dealt with will be my choice from now on. Update: I was able to order two bottles (not three) today, at the same price as before. Not sure how it could be ready early, returned early, out of stock, then not out of stock... but I was wrong in assuming it was because of tariffs. My apologies for that. Review raised from 2 to 3 stars. read more

I'd like to acknowledge Josh. He has been very helpful to me. He really understands many of the different wines they have. Recently he helped me with some mock tail suggestions. Thanks Josh. read more

Excellent customer service. There was a mixup with my delivery, so I called the store the next day. The manager (his name starts with K) made everything right absolutely effortlessly. Many thanks read more

I placed an order online. There was a one hour delivery window of 6-7 PM. . I paid $ 8.99 for delivery plus tip, but no one showed. When I looked online, my order went from "in process" to "returned". I called the store and they said they would send it back out and maybe the driver could not find me. My address is easy to find and I have never had delivery issues. Plus this store has delivered to me one other time. The delivery never arrived. I don't know what happened. They charged my credit card. read more

They have a great selection and great people working there!! I highly recommend checking this place out

Worst customer service ever. People who work here are actually antagonistic. I will NEVER shop here again. Trader Joe's is just down the street and they know how to treat customers right. read more

Just bought some liquor here and some wine. The prices were excellent and the staff are eager to help. Everything is labeled clearly as well. read more

Absolutely despicable experience from the cashier and the manager. Tried buying some wine with my friend. 2 grown men pushing 26 years old. My buddy was paying so he gave him his ID, they refused to sell to us because I didn't provide my ID, which I didn't happen to have at time. I always have a digital copy, and a picture of course on my phone for these instances. The manager completely refused to look at my picture ID or hear out the situation. He couldn't even look me in the face as he rejected our business. The cashier was extremely rude about everything as well. Literally go anywhere else to buy alcohol, it's never an issue anywhere besides this Total Wine apparently. read more

Came here last night to see if the had Blake Livelys drink "Betty Booze." They had it yes but not the alcohol free mixers which are Betty Buzz, they only had 1 flavor. (They weren't that great.) We take that to the front and the girl at the front already has a fuchi face on. She asked us for our phone number to type in the reward points. I hadn't been here in a bit and so I gave her my number and it didn't correlate to an acct. I gave them my cousins who was with me and it didn't pop up either. At this point she was already bothered that she had to enter 2 phone numbers. She asked for my ID since I'm paying, then she asks for my cousins, who forgot her bag in the bar, but she had her phone and a copy of her military and regular ID is in her phone. Before my cousin is done with her sentence, the girl goes, "I'm going to have to ask for manager approval on that one." My cousin goes forget it I'll go get my ID it's in the car. So the girl suspends my transaction, and we're waiting at the register for my cousin to come back. Im 30 she's 29. She's back with her ID and the lady proceeds to ring us out without really talking to us. We were probably a little too happy for her mood. read more

What customer service? Was purchasing a large quantity of wine and liquor for an event and asked for help to place an order. Nobody there would help my wife and I and they demanded that we do it online. This from the two "customer service" employees who were standing there, having a personal non work-related conversation. Screw them. read more

This is my favorite total wine in the surrounding area because they have a great selection of foreign beers and also craft bruise

Love Total Wine! I use to come to this location every Friday right after work but had to cut down cause I bought too many bottles :) Michael and Whitney are the best. Love coming her and seeing them. Michael De Luca is always so helpful and is so cheery you can tell he really loves his job. He is super knowledgeable on the spirits! Whitney is extremely knowledgeable in wine. It is so pleasant talking to Whitney and having her wine knowledge rub off on me. If you need recommendations for wine, Whitney is the person to go to. She can recommend different price points and it's always a good recommendation! Download the app for extra savings. HAPPY drinking!! read more

They have a huge variety of wines and beers but sometimes their stock is low and we can't find what we are looking for and leave empty handed and have to drive further to Bevmo. The staff is usually nice and they always ID us... makes me feel young. I've tried many of the staff picks on the wine throughout the years and haven't been disappointed yet. The store itself is clean and well organized. The parking lot can get a little crazy because of the chick fil a... watch out for those drive thru people when coming or going. read more

Horrible experience with this location. Manager came off very aggressive for no reason. He then 'banned' me from coming back in the store because he couldn't handle a little back talk, when he saw me walking to the entrance door trying to exit because my friends ID was in my car. Once i get to the door the Manger said very rudely "that door is not going to open for you." Understandable it wouldn't open but the fact he watched me walk all the way around just to say that sarcastic remark. I then tell him "wow i wish you would've told me that before i walked all the way around" That's when he threw a hissy fit and didn't allow me to come back in after getting my friends ID. Poor guy must've been having a bad day and takes it out in his customers. Zero hospitality. Zero professionalism. Fuck this store and the goober of a manager. Ruined my experience from all Toal wines, thanks you prick. read more

Walked with my friend from the hotel to buy water when this combatant cashier demanded our IDs when we were only buying water. I gave my ID but my friend forgot theirs, to which the cashier kicked us out. Terrible experience. read more

Impossible to get in touch with anyone, my delivered order was missing items and I have sent txt, emails and called, no response. I won't be ordering from this black hole business again. read more

I came in as a customer a couple days prior to my interview for one of the open positions. It wasn't very busy and I understand how stressful retail work is and have a lot of respect for those who work retail. With that said - almost everyone at this location appears to be miserable and does not even try to hide it or knows how to greet customers. It doesn't take me long to find out why... the manager does not set a good example and is very rude to the employees. Very condescending also. When I came up and pretended to not know the location of a particular bottle of wine and kindly asked for help - I got a not so subtle sigh as a response and was treated as though I was wasting their time. Did not pass the customer service test or give me good vibes at all. Nothing against the workers in this case. I don't blame anybody for not wanting to work here. I wouldn't even recommended it for a first time job or something to do while in school. I love wine, but I think I'll take my business elsewhere too. read more