I'm incredibly disappointed by the service I received at Total Wine & More on Colorado Blvd. My interaction with Andrea (cashier 101208) was shockingly unprofessional. She seemed to have an attitude from the start, and her behavior made what should've been a routine transaction feel uncomfortable and demeaning. I understand that people may have off days, but the level of disrespect was unacceptable. She didn't even bother reading out my total and upon asking for a manager, Andrea denied my request. As a customer, I expect to be treated with basic courtesy, and this experience fell far below even the most minimal standards of customer service. What's most surprising is that I've never encountered this kind of interaction, not even in fast-food establishments. I would expect more from a store like Total Wine & More, where the focus is on providing a positive customer experience. I sincerely hope management takes this review seriously, as employees like Andrea are certainly not the type of representatives any company would want at the front lines. Again ANDREA should stay home because all she's doing is giving the brand a horrible reputation whilst giving customers a terrible experience. read more

I recently had a frustrating experience at the Total Wine drive-through pickup. Someone parked in the designated curbside pickup spot but wasn't actually using the service. To make matters worse, they walked to their car to get their order and gave me a smirk, adding to the frustration. It's these kinds of actions that make curbside pickup more difficult for everyone. I hope you can address this issue to improve the service for all customers. Other than this total wine, the customer service is great. They bring out your order very quickly. It's just inconsiderate people that are parking in the curbside pick up when they should not be parked there when they're making purchases. read more

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For those who are lucky to have a Total Wine somewhere close know, that after setting foot into one, you almost never want to shop at Bev Mo again. The sense of scale, in this case, massive, overwhelms the senses because from floor to ceiling, almost, towering displays topped by boxes of backstock makes craning your neck to take it all in necessary. The variety of everything is amazing, especially in the Spirits aisles where sizes of bottles for famous and start-up brands of damn near everything provides excellent value for someone stocking a bar at home or trying to assemble ingredients, some more like elusive unicorns, to make or recreate a favorite cocktail. Top shelf quality but almost any budget can be accommodated. Accessories are also an impressive aspect of this and other locations. Glassware, as many know, can almost be as important for drinks as the preparation. Lots of gift ideas can be had just browsing. Wine: The raison d'être of this brand is what got them famous. A massive selection of white, red, rosé, champagne and sparkling et al., especially domestic are found at every location. Their app becomes useful for price checks and quantities available (hint hint). While browsing the French and Italian aisles I noticed that some older vintages stick around here. Not that they're bad, but sometimes it could be the prices that could have been raised progressively the further from original release they get. This is primarily true for famous regional wines, such as Brunello di Montalcino. Nevertheless, I saw some great deals and wines not carried at my favorite OC shops. Term: Vertical Flight means tasting a particular wine in two or more consecutive vintages to compare the effects of climate change, for instance, and how a given producer mitigated the damaging heat and lack of rain year-to-year. Cigars: I like the smell of humidors and browsing the selection at shops that bother to store them correctly (e.g. temperature roughly 68-75° and about the same percentage of humidity to replicate growing conditions. Prices range from just under $10 to well over $20, depending on size, brand, and Cigar Affecionado rating. I needed more butane for my lighter and was happy to acquire a can on the recent visit. Overall, unless you are searching for more obscure wines you are likely to find Total Wine a one-stop place to shop. Look for sales and use an account in their app to accumulate points to offset future purchases. Tip: Keep in mind that sales tax in Pasadena is an obscene 10.25% so consider that before buying something pedestrian or common. However, given gas prices lately, the time-distance-money ratio should be considered. I often bite the bullet if something is less than $10 more than at another wine shop given these considerations. read more

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Go-to place with my husband when we want some refreshments! Plenty of parking on the street or behind the store. Always super clean inside and air conditioned with a fresh feeling. The employees are all helpful and nice! The best part: lots of selection of many different types of spirits! I mostly go for the fruity beers, ciders, and wines My husband goes for the imported beers and wines. After you pay, they provide you with a case to carry the drinks in with a handle. It's super convenient! They're good about checking ID read more

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I first tried the Total Wine in Northridge before realizing that this location is much closer to me. What's not to love? You can select your wines online, place your order, drive over and park by the store to receive your delivery. The selection is outstanding, the prices are great, and the service is fantastic. It's interesting in these pandemic times that I've reviewed two wine outlets without having set foot in either one and honestly got the best service ever. Variety is awesome as well: I've been getting into non-alcoholic wines for health reasons and found a great non-alcoholic sparkling wine on their list. (Their website totally rocks, btw...totalwine.com. Discounts are offered if you mix and match six wines.) Here's hoping curbside pickup lives long after this blasted pandemic is over. Get vaccinated, everyone, and party on. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

They have all types of liquor here! I love their big selection of craft beers. This time around, I came in looking for a particular beer that no other place seemed to have sold. Luckily, they had it here. The staff was great. They are very helpful in finding anything you're looking for. One of the workers loved how you can find anything in the store by using their app. It's that organized and on point. No lines when I visited. There's parking, but sometimes it can get packed. read more

Huge selection at this big, clean chain store. You might hope/expect that, given its large size, the prices would rival Costco, but no. We were looking for sake and had a lot to choose from in all price ranges. Also managed to find a bottle of grappa! Lots of parking. read more

I've come here many times before but never really asked for help because I get what I need and go. This past Wednesday, my girlfriend and I went to buy a good amount of alcohol, so we asked for some help. We thought we were going to get some quick help, but instead we got someone who helped us shop for everything we needed. Ismael was such a great help and gave us suggestions, which we both appreciated. He was so attentive and helpful that I was honestly shocked at how much time he spent with us. He made sure we left with everything we needed and answered all the questions we had. If anyone is ever at this Total Wine definitely ask for Ismael if you need suggestions or even just a simple question. Thank you, Ismael ! read more

Had a horrible experience at this location. My sister was paying for her drink and the cashier asked for my ID which I would understand since we're buying alcohol. But I don't understand why my other sister who already paid at a different lane and was by the door was being asked for her ID. If the store or any employee had an issue that myself or my sisters looked under age this should have been addressed at the door or was we were walking the store. When ask why, the cashier said it was policy even though my sister had already paid for her purchase. This is unacceptable behavior asking for my other sister who already got her ID checked, this is not the shopping experience I wanted to have here. read more

The staff are really friendly and knowledgeable. Almost too friendly, I feel like I'm being watched because every single staff member that passes me offer help. But otherwise good. Great selection, although I'd like to see more imports from Australia which is BOOMING with fantastic breweries. Try Moffat Beach Brewing Co, they are winning tons of awards, Brouhaha make fantastic sours, Hawkers, Seeker, etc. Great distilleries too - First Nations owned organic distillery BeachTree Distilling are now supplying Qantas - their bottles are beautiful too. Their Lemon Myrtle gin is to die for, they also now make a lemon Myrtle liqueur. Never Never make several great gins. I do like the local brewery focus for sure, discovered some great stuff. read more

Love this location! It's right off Colorado and has a good sized parking lot at the main entrance in the back. This is one of the nicer Total Wine stores in the area and we love it! The store is super clean and organized, usually pretty well stocked, too. There is a big variety of other spirits, alcohol, snacks, gifts and merchandise. Make sure to go into the cold beer and kegs area, it's COOL!! They have ready to go cooled kegs, beers, ciders and drinks. Everything is very well placed and labeled. Aisles are clearly marked. They also have a humidor to keep the cigars fresh and ready to go. There is a big variety of cigars. The service here is great! They have a few Customer Service stations for assistance. There's a convenient order ahead and pick up available or delivery for some items. They also have wine classes for a small fee. These are super fun! Be sure to book in advance online as they do sell out. Parking is convenient in the lot behind. Definitely recommended! read more

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Well, I never thought I'd be reviewing a Total Wine & More but here we are. I was in the area this morning when I passed TW&M and thought "I guess I can stop in and pick up something to treat myself to later" around 8:30am, so I pulled into their parking lot and was browsing Yelp as I waited for them to open. I look up for the first time 20 minutes later and see a group of people waiting around the entrance for them to open like it's a damn Costco and I, without thinking, wondered what level of alcoholic waits outside of a TW&M for them to open on a Sunday morning, as I got out of my car on this Sunday morning to go into the finally-open TW&M. I take one step into the store and all four employees by the door turn to me and enthusiastically call out, "GOOD MORNING," with what I am sure were smiles under their masks, as if greeting people at 9am was a regular occurrence for them. Every time I come here, there's always an employee who sees me wandering and kindly directs me to where they think I want to go, and it usually ends up being correct. Aside from when I come here with no expectations, wanting to try new items, I also come here for various seasonal offerings, and in times where I'm looking for something very specific that I know won't be at a local grocery store. Their displays always look cute and well-organized, and the store is always clean. They even have a wedding dress on a mannequin for one of their modest Prosecco displays, and if that isn't the most extra thing you've seen recently, you must not live in Pasadena. Anyway, regardless of the fact there aren't any other TW&Ms within a reasonable distance from me, I choose to come here over other liquor stores because I know they will likely always have what I'm looking for, and the customer service is great. Must be why people can't wait to get in there. read more

Total Wine & More - Limited edition - Beer, Wine & Spirits Near Me - Pasadena, California

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I love Total Wine. The store has such an excellent selection of beer, wine, & spirits. I never leave empty handed because there is always something new and exciting to try. I also love their wine classes and am so thrilled that they are back! I'm not an expert by any means. In fact, when it comes to wine I'm a bit of a novice. However, I have learned so much from the wine classes in regard to appearance, aromas, structure, tannins, acidity, body, and finish. After taking a few of these classes my palate has improved, and I can now identify tasting notes. Plus, there's always a fun group of people in attendance. I always make a new friend or two. read more

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I've been coming to this Total Wine & More location quite a bit more after finding out their tequila selection is quite extensive. I'm pretty impressed how good the customer service is here. More recently, I've been drinking a bit more tequila rather than scotch. The associates here are quite knowledgeable and experienced in spirits providing suggestions and knowledge about notes and taste of spirits. Total Wine also carries a bit more fine and rare bottles that are bit more hard to find. My new go to for spirits.. read more

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I usually go to the Northridge location since it is closer, but being I was in the area we stopped in on Saturday afternoon. The parking is a little tight...could be because of the other businesses around there or just because of the time of year. We got a spot and went in and I could see that the layout was much more compact than the Northridge location, but also has tons of different wines, beers, and spirits. We had gotten a nice Chardonnay we tired out before called Unamine from Mascota vineyards in Argentina, this was a 2018 vintage and was really great with a nice buttery finish. We picked up a bottle of that and then a couple of six-packs of a winter brew from a microbrew in NoCal, the microbrew is called Winterbrau and it is also really good and hard to find, but we got both there. Total Wine is an excellent place to buy wine and spirits and I recommend this location. read more

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(Shopped 08/29/20 SA, 09/12/20 SA, 10/15/20 TH & 10/30/20 FR @ 1:00pm and many times after): This place totally had plenty of wine and most certainly more! My bartending skills erupted during this current time of lockdown and COVID-19 aka "Novel Coronavirus", so I expanded my horizon and headed to Total Wine & More's Pasadena location in search of liquor to restock my home bar. I'd walked by this store multiple times and on a couple occasions even walked in but never bought anything until these recent times. Basically a shrine to all-things alcohol, liquor, and wine, this had become my library of libations the past several months with no end in sight! Here was a quick grocery list of items I found as I tried to make my home bar as top-shelf as possible: PURCHASE Jewel of Russia Classic Vodka $42.99, Grand Cru Brut Champagne $39.99, North Coast Old Rasputin Imperial Stout 4pk $8.49 ($101.07): The journey began with this first purchase to try a new vodka (really good!), a new champagne (very dry), and one of my favorite beers that carried my new puppy's namesake https://www.yelp.com/user_local_photos?select=00kG4OsGamOGP8zjb8C1Bg&userid=8jVT2inwc8GIQ6sH2UG9Vw! Leblon Cachaca $20.99, Hendricks Midsummer Solstice Gin $38.99, Dr. Pepper 12pk $5.99 ($73.40): In a Brazilian state-of-mind for a Caipirinha, my favorite gin at a low price, and the roommate craved for something syrupy sweet https://www.yelp.com/user_local_photos?select=Q7arS21UZy9Ci1YrejrKWQ&userid=8jVT2inwc8GIQ6sH2UG9Vw! Noilly Prat Extra Dry Vermouth $9.99, Bell's Brewery Kalamazoo Stout 6pk $9.99, Bell's Brewery Double Two Hearted Ale 6pk $15.99, Jefferson's Reserve Bourbon $44.99, La Cana Grande Silver Rum $10.99 ($98.73): Fancy vermouth for martinis, one of my favorite craft breweries from Michigan, and a new bourbon and rum to try https://www.yelp.com/user_local_photos?select=1W2w6h-JFqxMY5HJbieCoA&userid=8jVT2inwc8GIQ6sH2UG9Vw! Don Diego Santa Blanco Tequila $27.99, Tullamore Dew 12 Year Irish Whiskey $54.99, Hendrick's Orbium Gin $42.99, Master Of Mixes Simple Syrup $3.49 ($142.37): A new tequila and Irish whiskey to try, needed more of my favorite brand of gin, and it was amazing how many cocktails asked for simple syrup aka sugar water https://www.yelp.com/user_local_photos?select=ITbgADlKp-XiaMqouRF0Iw&userid=8jVT2inwc8GIQ6sH2UG9Vw! SERVICE Due to the mandated social distancing to slow the spread of COVID-19 during Coronavirus 2020, they required worn face masks, limited shoppers, and encouraged online orders for easy pick-up. The full staff were courteous, helpful, and efficient during each visit. All was fabulous here! PARKING (FREE) They shared a medium-sized parking lot with a couple businesses such as Vroman's Bookstore. Otherwise, there were plenty of metered and timed parking along the main drag of Colorado Blvd. and all surrounding side streets as well as plenty of nearby structures. ATMOSPHERE, DÉCOR, AMBIENCE A seemingly large warehouse with aisles https://www.yelp.com/user_local_photos?select=T03w2SNDAaouEs6DJxHYYg&userid=8jVT2inwc8GIQ6sH2UG9Vw after aisles https://www.yelp.com/user_local_photos?select=-5yDHbihxk8Km0dPLuMdMA&userid=8jVT2inwc8GIQ6sH2UG9Vw of anyone's alcohol desires all perfectly and easily labeled and organized from the floor to the ceiling. There was a central information desk, a tasting area, and oh so much more! Plenty of natural light came through the large front and back glass windows and doors while bright electric ceiling lights filled the rest. There were no TVs, but music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Pasadena's Total Wine & More was truly every adult's and drinker's wet dream that tantalized and teased you to buy and try everything. The selection was second-to-none, the prices highly competitive due to economies of scale, and staff members were floating around everywhere. I wasn't sure if they were able to do special orders for items they didn't carry. And, if you joined their free membership, you earned points with every dollar spent towards future discounts. I found total value based on the prices, service, and experience noted above (TOTAL paid experience over a three-month period was around $416.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS read more

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Total Wine is always my go to when it comes to buying any spirits or wine! Everyone is always nice and really helpful. However, I stopped by today by the store as I usually do and right away I was offered help. The reason I'm leaving a 2 star review , was because there was a manager with a clipboard supervising the employees at the line of registers. As I was waiting for an employee to be free, the manager Liz spoke in a very condescending tone telling me to pick a line. I strongly suggest that she gets re-trained on her customer skills because no customer or employee should have to deal with that. I had to ask an employee for her name because she was not wearing a name tag, which was unprofessional. As a manager I expected her to be welcoming and setting an example for her employees. I also want to state that Jared was really kind and respectful while helping me at the register. read more

I was supposed to come and pick up one thing only, and walked out spending over $100 on MORE alcohol. If you've been keeping up with my reviews, this quarantine has led me into finding a new hobby: trying out craft beer. Well, I'm not quite a huge craft beer fan, however, I do love me a good seltzer or kombucha beer. Don't get me wrong, I love my small local liquor stores, but this place really does have so much to offer. If there's something I know I won't be able to quite find at my local liquor store, I'll be headed over here. read more

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Thought I would treat myself to a $30 bottle of wine. Something I rarely do It was an unpleasant experience When I walked in two employees were talking to each other Most stores now Greet you when you walk in I found the wine I wanted right away because the app told Me Which aisle. I wasn't sure which lane was open to pay Finally the two employees said Lane 3 was open There was no one there She finally shows up grumpy as ever I won't go back read more

Loved it. We love Sambuca - hard to find in LA. And they even had brands we had never seen or tasted before. Other than that, they were very friendly and knew "their shit" in Wine & Spirits. Highly recommended. And would I make a 30+ min detour to shop here (mandatory in my rating scheme to achieve 5 stars): Absolutely! read more

Staff is so great here! I'm always greeted with a smile, and the cashiers I've had are genuinely kind and nice to talk to. I generally wander around here for a while reading about the wines and the staff is always happy to help you pick one out! read more

I've always had a great experience with the staff and selection at this store . And no matter how close to closing I get as I enter the store I never feel rushed . I'm a regular there that is known for dropping in at 9:53pm and I'm out the door by 10:00pm. Never a problem . And me likes the staff ! read more

Came in here looking for specific bottles of wine and rum great place to shop they have a great variety of drinks and other additional items to mix your drinks with. Thumbs up to the young lady working on Sunday around 3pm at customer service, she was very helpful and had a great attitude definitely need more people like that. Found most my items except for one particular rum I was looking for. I also noticed they do wine tasting which I thought was cool. Overall great experience and other employees were helpful as well. Definitely recommend this place for they have a great selection. read more

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Kylie is a doll! Whoever hired her did such an amazing job she is the best! Her welcoming personality and beer knowledge made me comfortable enough to have her select my beer gift basket for a friend of mine. She also offered to have it ready for me for pick up and left a cute note! Such a sweet angel my friend loved all her picks! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

The manager Jene , was extremely rude and gave misleading information multiple times on limits , the staff told me no limit , we drive a hour and there's limit . The website allows you to order as many as you want they charge your card then when you arrive they change your order . Do better read more

Stopped in just to see what they had and they have a large selection of liquor, wines, and champagne. It's a one-stop shop for everything you need. The staff is very knowledgeable and down to earth. Total Wine is a great place to shop if you plan on throwing a party or just picking up a bottle of wine for dinner. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

This place looks nice but has terrible terrible service! We were buying individual cans of tonic water that were clearly marked w individual pricing but the cashier accused us of taking them out of a pack. When we asked them to come with us to see the spot these were being sold the cashier ignored us and called her supervisor who said it's ok to charge us for the individual cans but without telling us he charged us extra for buying them. If we hadn't looked at the check out screen we would have never known. When we told them they were overcharging us and asked them to come with us to see where these were being sold the cashier again ignored us and went to another manager who finally walked with me to see and once she realized we were right about the price she still didn't apologize and instead said to my husband "there I am giving you $15 credit ". We were shocked and my husband actually thanked her but as we left and saw the receipt it was just a 15% off coupon!!! What a lier and massively passive aggressive women!! Highly recommend skipping this place and going to the many other wine/more stores in Pasadena!!! Do you think we will be going back for the 15% off?!! read more

A clean, well run, super, wine liquor beer emporium with all the trimmings. Seriously, have never seen such variety and massive inventory! The floors are always shining and I've never encountered a dusty shelf or bottle. I don't know how they do it. They provide wine tastings, refer to store for schedule. They offer all sorts of wine pairing classes. A great walk in Beer cooler. A walk in humidor for cigars. A beer sampling station. I know I'm missing somethings, but you'll discover them! Prices are very good, quite competitive. Knowledgeable staff, and mostly friendly, any Unaccommodating folks don't seem to stay. Parking in back and street parking available, it's a busy area with a Target on the other side of the street. It's an east coast company, this location had been an Office Max. If it exists, they have it or can find it for you. Very impressive business, amazing inventory! read more

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Ordered Le Chemin du Roi Brut for my hubs and he absolutely loved it. I loved the bottle , it's super cute. It's more cristal-like than traditional champagne but super tasty. I ordered on Instacart and it was very quick . I just checked again now, and seems like it's out of stock. I defy recommend!! read more

Total Wine & More - Defy the best! - Beer, Wine & Spirits Near Me - Pasadena, California

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Just go into the store instead of calling for help . Lady that answers phone was super annoyed to be bothered . Visited the huntington beach store last week and they had phenomenal customer service skills . Hint hint read more

This store boasts an incredible selection of beer, wine & spirits and it is almost impossible to leave the store without a purchase. The staff are incredibly friendly and helpful, and after repeat visits, they remember your name and the type of wine you purchase, which creates a wonderful sense of familiarity. That feeling is further instilled if you are fortunate enough to attend one of the monthly wine tastings in their wine education room, as the staff really create a sense of community at the store. The fee for the wine tasting is very reasonable, the room itself is beautiful to sit in, and TW always provides snacks during the tasting. The selection of wines for the tasting is amazing, not to mention it's a ton of fun to learn about new wines that you may not have tried! (and if you don't have time or can't get into a class, check out their nickel winetasting table!!) The employees here become friends, and it is an absolute pleasure every time I come to purchase something as a gift, or to buy a gift for myself!! Love this store. read more

My frist time here. Plenty of parking for this location plus they have pickup services. As sooon as I walked in o was greeted by a Smokey and welcoming face. He directed my in the direction of what I was looking for. That's a plus I love to be greeted when I walk in. This places is like a candy store aka mall of adult beverages. One thing I dod notice the online prices for this location were less vs in person so idk about that. But over all I got wha I wanted and I am happy. Late post read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

Pros: - good website with many options of wine, beer, tequila. Anything from $4 to a thousand dollar bottle, they have it! - they provide detail information of the products on their website. For wine, detail information of the brand, types of grapes, region, Jame Suckling's rating, user review and rating, suggestion of type of food to pair with which is very helpful. - they have many JS's 90 or above rating wines with reasonable prices. - deal: mix 6 give 10% discount if you buy 6 bottles. - staff's best wine of the year list. Although some of their recommendations was not agreed by other reviewers or customer's rating of the wine. - options to pick up at their store or delivery. - for delivery, they charge $10 for delivery. You can add tip for the driver separately. - for store pick up, you have 2 choices either in- store or curbside pick up. For curbside pick up, you text the store when you arrive and the parking #. Then wait in you car for staff to bring your order to car. very convenience and fast. We only had to wait for 5-10 minutes. - the Pasadena store is huge with large free parking, nice and beautiful store. They used to have wine tasting before covid. Cons: - when placing order online, there is a checkbox to allow the store substitute your choice with another wine. I think this is why sometimes people get inconsistent wine or "bad bottle" even from the same batch - they may not have your order available at local store. So, make sure to have alternatives just in case. One of my item was not available. The store contacted me and left message on my phone. I called back within 15 minutes but they already cancelled my order and had to go through the whole process to resubmit another order. - as other reviewers have mentioned, the staff may not be knowledgeable to give you recommendation. So, I would recommend to do your own research via wine.com, vivino.com, winespectator.com, winemag.com if you can't decide on the wine. Overall, It is a good place to get holiday gift for your office staff or to impress your in laws. But if I just want to grab a bottle of wine for dinner with friends, I would just go to regular market. read more

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All I can say is this place is like a candy store for adults! Was able to find a bottle of Frank Sinatra's Whiskey here for my husbands graduation gift when he returns in a couple of months. Yes, I like to get things done early! I have OCD when it comes to planning and getting things done....hahah so it figures. Surprisingly, the bottle was $20 cheaper at Total Wine compared to BevMo. If I recall correctly, it was only $119 at Total Wine compared to $139 at BevMo. The layout at Total Wine & More seems more organized and there are more than enough staff around the store to help you out with all your questions or needs. Total Wine & More is my version of Target :) They were also carrying The Rock's new tequila line "Teremana" when it was sold out everywhere else. Granted, a week later when I called back to get another bottle, they were sold out as well. But still...I scored when I was there! All I can say is, you'll probably spend way more than plan to...but that's okay. Because it'll be worth it. I came for a couple items but ended up spending a couple hundred $$$'s!!! When I said this is like a candy store for adults, I wasn't joking! read more

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Beautiful store! Clean, organized, and fully stocked.impressed with all of the selection. Great and helpful customer service. Will return! read more

Total Wine & More - Inside :) - Beer, Wine & Spirits Near Me - Pasadena, California

Honestly, this is probably my favorite store. I always try to stay under budget and maybe I've done that a handful of times, lmao. This is where the old Office Depot used to be. I was skeptical that it was going to turn into a wine store and actually avoided it for a while. I finally was curious enough to check it out and wow! First off, they have aisles upon aisles of different liquors. If you want vodka, there's a whole aisle dedicated to it. You want whiskey, there's another aisle dedicated to it. There are a ton of wine to choose from to! You want Italian wine? Got it. You want French wine? Got it. You want chardonnay? Can't stop, won't stop. The staff is super friendly and social distancing guidelines are strongly enforced. They will also help you with whatever you need and make recommendations. They have a great beer selection as well! Overall, I highly recommend it! read more

So maybe others can help me with this. Maybe confirm that my frustration is unfounded? Maybe not. The ENTIRE Pasadena store is organized by region and style. EXCEPT the beer... Every time I go in I drop nearly $200 or more, on wine, spirits, and beer (don't judge). The beer... by vendor. Could someone PLEASE explain what sense that makes? If I want a Tempranillo, I know it's probably going to be with the Spanish wines (most likely). I'll If I want a "milk stout" I have to search EVERY shelf to see who carries one. HOW, is this better!?!? Who has time for that?! I does not lead to discovering new breweries. When I speak to employees, they ALL seem to agree (maybe they're just placating me). When I talk with management I get a "meh", and a shoulder shrug. I know, I know. First world problems... read more

This time, the service was way better. The assistant manager Carlos was very helpful and processed my keg order pick up and return deposit quickly. In May, I came to return a keg, and the manager on duty that time didn't know how to return my deposit. Thank you Carlos read more

Hours are a guideline don't rely on them! Staying nearby at Westin. Online hours stated they close at 10pm on Thursdays. Showed up at store 9:46pm to grab a bottle of wine and sparkling water, but couldn't get in. Double checked my eyes and phone that the posted hours *on the door the employee was locking, while making eye contact with us* stated they close at 10pm. Mind you a customer was leaving the store at the exact time we showed up, so this was a guy's conscious effort to lock the doors on us immediately upon this customer's departure. It's not a bridal shop or a restaurant, it's a liquor store. Even if you're closing up after 10 o'clock hits, tell us to be speedy if you think we're somehow the kind of people who can't decide on booze in 5 minutes. But after this experience I can confidently say I'll never go to a Total Wine again, here or elsewhere. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

Great prices. Better than BevMo. Better than many random liquor stores. Huge selection and availability. The staff members are usually nice and chill. Now onto the not so great: * If you go with someone else and they don't have their ID, they won't sell to you, even if you are a grand reserve member. A warning would be nice at the front of the store's entrances and websites instead of wasting time and gas after browsing for a good while. * Can't even call in and reserve a bottle of liquor. Grand Reserve members should definitely have that option and it's ridiculous that we don't. * From talking to numerous staff members, not many know that much about whiskey nor give good whiskey recommendations. You're going to have to rely on your own research. They will most likely upsell you some spirits direct bottles for you to try, which often times aren't that great. Besides that, this is a staple. They just really need to revamp their online store and Grand Reserve status options so those who actually spend money here can continue to spend more money here. Any rare bottle that I want, I call my local liquor stores instead because they actually hold bottles for you at no charge. Take notes yall. Step up. read more